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Our Corporate Values, Vision and Strategy
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Strategic PlanFrom Surv i v ing to Thr i v ing
2011-2015
The teaching of Jesus Christ offers a radical perspective on the poor, the weak and the vulnerable. Compassion is not patronage, pity or parading charitable works before the world to draw attention to ourselves or to secure the competitive welfare dollar.
The Church believes that God in Christ is present in those who suffer disadvantage and poverty. The way we respond to the brokenness in others portrays our attitude to God and our own suffering.
In the responses we make we are faced with a choice: Divine encounter that inspires both giver and receiver and the world they inhabit with mercy and justice; or objective social contract in which client and service provider keep their distance refusing to see the common humanity we share and the image of God present in our mutual brokenness.
Jesus teaches that when we welcome the stranger, clothe the naked, offer sustenance to the hungry and thirsty, visit the sick and those in prison and offer hope to those whose humanity has been diminished, we touch the very heart of God (Matthew 25:31-46).
It is this radical paradigm that forms the DNA of Anglicare in which we all live, pray, plan and serve.
+Roger
The Most Reverend Roger HerftArchbishop
foreword by the archbishop
Where we have come from. Where we are going.
We are pleased to present Anglicare WA’s Strategic Plan 2011-15.
Anglicare WA was legally established in 1976 through the vision and leadership of the late Anglican Archbishop of Perth, the Most Reverend Geoffrey Sambell, and was originally known as Anglican Health and Welfare Services.
The scope and reach of Anglicare WA services has changed and grown significantly since then.
In 2011 Anglicare WA is a state-wide community services organisation delivering a wide range of services to Western Australians. We deliver services to more than 38,000 individuals and families annually, and operate in more than 40 locations throughout WA.
The depth and breadth of Anglicare WA’s experience in service delivery recognises that in facing the challenges of life and relationships, people move through a journey of wellbeing, that can be described as
Surviving •
Coping •
Building •
Thriving •
Anglicare WA is committed to walking alongside people throughout this journey, with the final goal clear and non-negotiable: thriving. On this basis our Strategic Plan is firmly fixed on working together with people, families and their communities, to enhance their abilities to cope with the challenges of life and relationships.
Our Strategic Plan is built on an understanding of the growing complexity of the issues facing today’s society, and seeks to deliver integrated services that concentrate on a client’s holistic needs. It is based on an understanding of the dynamics of a rapidly growing Western Australian economy, and the marginalisation that has come to far too many that have not had the opportunity to benefit.
To ensure that future and current integrated services offered by Anglicare WA meets the needs of today’s society, the Strategic Plan includes a beneficiary performance indicator for the first time. It is our ambition to focus on the outcomes we are achieving for the people we serve. Our performance against this indicator will be at the core of everything we do.
Anglicare WA has genuinely challenged itself over the last decade to become more effective in working with Aboriginal people, families and communities. This Strategic Plan was developed in a spirit of reconciliation, and provides a platform to build on past achievements and push us to dramatic improvement.
This plan comes at an exciting time of policy and program development in the community sector. Governments are looking to sector organisations, not only to deliver services, but to work with them to drive innovation, efficiency and effectiveness into the sector. Anglicare WA takes its role as an advocate for the community seriously and invests in its partnerships with government, business and other sector organisations, in recognition that no one organisation will provide what is needed.
This is a Strategic Plan that is rooted in history while attentive to the realities of this century. It is an exciting road that Anglicare WA wishes to travel, and we look forward to delivering on it with the assistance of our Board, staff and volunteers; and our key corporate, government and philanthropic partners.
From Surviving to Thriving.
John Barrington Ian Carter AMChairman ChiefExecutiveOfficer
– where life is a battle
– where you are just getting by
– where life isn’t bad
– where life is going well
introduction
Kununurra
Halls CreekDerby
Broome
KarrathaDampier
KalgoorliePerth
MandurahNarrogin
CollieKatanning
Manjimup Mount BarkerAlbany
Bunbury
Busselton
Perth Service LocationsArmadale, Baldivis, Belmont, East Perth, East Victoria
Park, Fremantle, Girrawheen, Gosnells, Hilton,
Joondalup, Maddington, Midland, Mirrabooka,
Rockingham, Warnbro, Willetton
A n g l i c a r e W A s u p p o r t e d o v e r 3 8 , 0 0 0 W e s t e r n A u s t r a l i a n s i n t h e p a s t y e a r f r o m 3 5 l o c a t i o n s .
training and relationship educationEnhancing personal, relationship and workplace skil ls.
separation servicesWe support families after separation to ensure children continue to have meaningful relationships with their parents, providing it’s safe for the child to do so.
youth servicesHelping young people to be independent, resil ient and connected to their family and community.
counselling, child & family support servicesPromoting healthy relationships, safe connections and resil ience in individuals, families and communities.
op shopsOp Shops provide affordable merchandise and clothing to the community and play a major role in recycling, while contributing to Anglicare’s fundraising effort.
service locations at 2011
Anglicare WA works together with people, families and their communities to enhance their abilities to cope with the challenges of life and relationships.
We live in a just and fair society in which all people thrive.
Anglicare WA’s role in that society is as a leading not-for-profit organisation highly regarded by clients, funders and donors. It plays an important part in building strong communities and families. It influences policy makers and ensures that institutions and systems are attuned to the needs of all people in our community. Our work is achieved in a spirit of reconciliation between Aboriginal and non-Aboriginal Western Australians.
are drawn from our history and connection to the Anglican Church and our belief that we are here to assist people to move from “surviving to thriving”. They are deeply embedded in our behaviours and our decision making.
Compassion: We have a deep awareness and understanding of the needs and aspirations of others. We want to make a difference, particularly to people and families in greatest need.
Responsiveness: We are able to proactively and innovatively respond to the changing needs of the people and communities with whom we work.
Inclusion: We are non-judgmental, non-discriminatory and accepting of all people. We are a trusted member of the communities we serve.
Empowerment: We walk alongside others to uncover strengths and talents, build community and advocate for social justice.
Leadership: With courage and determination we stand by our convictions. We actively support our partners who share our aspirations.
The ability of clients to thrive within their lives and relationships.
beneficiary performance indicator
corporate purpose
the vision
our values
who we are
anglicare wa’ s service mix
criSiS ServiceSSuPPort for PeoPle with needS around emergency & tragedyabuse and neglect have already occured•reactive and after the fact approaches•transition to secondary intervention•
Secondary ServiceSSuPPort for PeoPle PreSenting with ProblemSindividual resilience building•focus on individual outcomes•
PoSt criSiSto support people after a crisis•
SuPPortto alleviate identified problems • and prevent escalation
risk factors are evident•
early intervention ServiceSactivity for PeoPle identified aS at riSkearly screening to detect those at risk•vulnerable groups and communities targeted•stopping cycles•education and community development•
SyStematic advocacyinput to policy development, research and • contributing to public debate
where people are:
surviving
coping
building
thriving
Secondary ServiceSSuPPort for PeoPle PreSenting with ProblemSindividual resilience building•focus on individual outcomes•
PoSt criSiSto support people after a crisis•
SuPPortto alleviate identified problems • and prevent escalation
risk factors are evident•
early intervention ServiceSactivity for PeoPle identified aS at riSkearly screening to detect those at risk•vulnerable groups and communities targeted•stopping cycles•education and community development•
SyStematic advocacyinput to policy development, research and • contributing to public debate
As we deliver on our strategic plan we will focus on a range of linked priority areas
for action that we call key result areas.
advocacy1. Understanding and advocating for the community
integrated services2. Exceptional and innovative service delivery
3. Service portfolio development
4. Quality of relationships with third parties
organisational sustainability5. Market image and credibility
6. Quality of organisational effectiveness, infrastructure and culture
7. Financial viability
8. Alignment of staff skills with strategic needs
key result areas
have an influence on institutions and systems to ensure they are attuned to the needs • of all people in our community
be an informed, balanced and apolitical advocate for the community and the sector•
be an evidence and values based organisation•
always know the impact of services delivered by Anglicare WA•
key reSult area 1:
understanding & advocating for the communityadvocacy
our aspirations are to:
understanding & advocating for the communityadvocacy
deliver services in an integrated way•involve clients in the planning, design and evaluation of services •provide services which are designed, delivered and evaluated on the basis of outcomes, not outputs •ensure clients have high satisfaction levels•
key reSult area 2:
exceptional & innovative service deliveryintegrated services
our aspirations are to:
grow Anglicare WA, with a focus on secondary and early intervention services•
establish Anglicare WA as an innovative service provider in the community sector•
ensure there is a focus on meeting the multi-faceted needs of clients •
ensure that the cultural circumstances of clients and needs of Aboriginal people are • recognised in service planning and delivery
key reSult area 3:
service portfolio developmentintegrated services
our aspirations are to:
integrated services
be highly regarded as a business partner•
be seen as a vital partner in early policy development and service design •
gain significant value from participation in the national Anglicare network•
maintain strong relationships with the Anglican Church and Anglican schools•
key reSult area 4:
quality of relationships with third partiesintegrated services
our aspirations are to:
l• everage the Anglicare WA brand to attract and retain clients, funding and staff
be seen as a credible commentator on social issues, particularly those related to our • service areas
maintain high brand recognition in the WA community•
ensure that targeted groups have a clear understanding of our priorities and the • outcome of our work
be known as a proactive and innovative organisation•
key reSult area 5: organisational sustainability
our aspirations are to:
market image & credibility
organisational sustainability
our aspirations are to:
develop and implement governance processes which provide high quality strategic • leadership
ensure • the Executive team provides strong and effective operational leadership
create an organisation which values teamwork, innovation and effectiveness•
ensure infrastructure requirements meet service delivery and growth needs•
key reSult area 6: organisational sustainability
quality of organisational effectiveness, infrastructure,processes & culture
our aspirations are to:
ensure there is a low reliance on any single income source•
ensure reserves are always sufficient to both take advantage of high quality opportunities • and deal with risk
ensure the transparency and quality of financial systems always meet fiduciary standards • and those generally expected by the public
effectively utlise and protect the assets of the organisation•
ensure fundraising and commercial income provide returns on resources invested•
key reSult area 7:
financial viabilityorganisational sustainability
organisational sustainability
have a staff structure and the right personnel to deliver on strategic and operational needs•
keep quality staff from moving to other employers and sectors•
be seen by staff as a great place to develop their skills•
be an employer of choice within the sector•
key reSult area 8:
alignment of staff skills with strategic needsorganisational sustainability
our aspirations are to:
Geoffrey Sambell Centre 23 Adelaide Terrace East Perth WA 6004
Postal Address GPO Box C138 Perth WA 6839
Phone (08) 9263 2000 Facsimile (08) 9325 8969www.anglicarewa.org.au
