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Angharad Jackson
Integrated Working IN Salford
Victoria Climbié
• Born 2nd November 1991
• Died 25th February 2000
• Inquiry established 20th April 2001 under Lord Laming
• Published 28th January 2003• 407 pages• 108 recommendations
Victoria was known to
• 4 Social Services Depts.• 3 Housing Depts.• 2 Police CP Teams• 2 Hospitals• 1 Specialist NSPCC Centre
• No school• No GP
3 key messages
• Clear line of accountability
• Better integration of services
• Clear lines of communication
Government response
• Transfer of Children’s Services to DfES (now DCSF)• Integration of education and children’s social care
• Minister for Children and Families• Lead Member for Children’s Services• Director of Children’s Services• Local Safeguarding Children Boards
• Children’s Trusts
Integrated Working Toolkit• Information sharing guidance
• Common Assessment Framework (CAF)
• Role of Lead Professional
• Integrated service delivery model (Family Action)
• Online directory of resources
• ContactPoint (previously known as the Information Sharing Index
• ContactPoint will be the quick way to find out who else is working with the same child or young person, making it easier to deliver more coordinated support.
• This basic online directory will be available to authorised staff who need it to do their jobs. It is a key part of the Every Child Matters programme to improve outcomes for children alongside ICS and (e)CAF
What is ContactPoint?
What will the benefits be?
• Quickly identify whether a child is receiving universal services (education, primary health care)
• Less time spent trying to find other practitioners who may be involved
• Indicates whether a CAF has been completed• Supports more effective multi-agency working which
should lead to a better service for children and young people
The Big Picture
other
other
DWP
DCSF
ONS
National
NHS
Nati
on
al d
ata
su
pp
ly
No
IT
A
cces
s
Med
iate
d
Acc
ess
P R
A C
T I T
I O
N E
R
A C
C E
S S
Web
A
cces
sM
od
ifie
d
CM
S
ContactPoint
150 ‘accountable’ LAs
Data matching
Acc
ess
Co
ntr
ols
Support services (national and local)
SECURITY
Local
Local data supply
Information held
Child’s Name
Parent(s)/Carer(s)Contact Details
Gender
Date of Birth
Address
Youth WorkerContact Details
Social WorkerContact Details
SENCO Contact Details
BASICDEMOGRAPHICS
ADDITIONALINVOLVEMENT
examples
CAF Indicator
Sensitive Service
Contact Details
Lead ProfessionalContact Details
Un
iqu
e Id
enti
fie
r
ContactPoint will not hold case data or assessment information
INDICATORS
General PracticeContact Details
Health VisitorContact Details
UNIVERSALSERVICES
Educ/SchoolContact Details
School NurseContact Details
What information will be held on ContactPoint? • ContactPoint will only contain the following basic
information: • name, address, gender and date of birth of all children in
England (aged 0-17); and
• name and contact details for: • parents or carers;
• educational setting (e.g. school);
• primary medical practitioner (e.g. GP practice);
• other services; and
• lead professional (if appointed).
Continued…
• There will also be the facility to indicate if practitioners have completed an assessment under the Common Assessment Framework.
• Informed consent of the child or young person’s parent/carer will be needed to record contact details of sensitive services (currently defined as sexual/mental health and substance abuse). Access to this information will be restricted.
• ContactPoint will NOT contain any detailed information (such as case notes, assessments, medical data or exam results).
Who will have access? • Access to ContactPoint will be restricted to authorised users who
need it as part of their work. • In order to be granted access, users will require:
– enhanced Criminal Records Bureau clearance– authorisation from line manager– training– A authentication token
• Authorised users will be able to access ContactPoint– Through an existing case management system– Directly through a secure web link– Via another authorised user (mediated access)
• It will not be possible for any user to access any case management systems or case data held by another agency through ContactPoint.
Viewing ContactPoint
Authorised practitioner uses a security token to view ContactPoint directly through a web interface
Mediated access – authorised ContactPoint user accesses ContactPoint through another authorised user
Management Information
Practitioner is working with a child or young person
ContactPoint
ContactPoint will be updated from case management systems wherever possible
Practitioner is working with a child or young person
automatic update of
involvement and contact
details
Practitioner updates case information
Authorised user updates ContactPoint
Mediated access - alternative route where no system link is possible
CaseMgmt
System
ContactPoint
ContactPoint in Salford
• Salford is an early adopter of ContactPoint• First users of ContactPoint in Salford go live October
2008• Roll-out throughout 2009
Further information
• Resourceswww.ecm.gov.uk/contactpoint
www.salford.gov.uk/contactpoint
• Newsletterhttp://www.salford.gov.uk/contactpointnewsletter.htm
• Contact detailsAngharad Jackson [email protected]