Angela M. Allen2901 Fiore Way Apt 205Delray Beach, FL 33445Mobile: 561-702-8772

Email: angelaallen.tpm@gmail.comLinkedIn: www.linkedin.com/pub/angela-allen/77/a89/56/

PROFESSIONAL SUMMARYExtensive experience in the areas of Technical Project Management, Business Analysis and Business Management. Expertise includes implementing high profile, high risk projects from conception to launch, communicating and capturing functional requirements and driving process improvements. Accomplished at conducting conceptual design studies throughout the SDLC to provide the optimal systems design for the client’s project needs.

WORK EXPERIENCEBusiness Systems Analyst/Technical Project ManagereBay Enterprise | Boynton Beach, Florida May 2012 - Present

As an integral member of the implementations team and the key driving force behind many high profile, high risk projects with the average cost of 500k+ and average projected value of 8-10mil, I have demonstrated the capability of managing multiple technical initiatives and implementation projects simultaneously while providing a result-driven approach to successfully deliver within project scope. I am known for collaborating directly with the various internal and external stakeholders, including senior management, department leads and the development teams to ensure the successful translation of those requirements into high-quality software.  A brief summary of my accomplishments and the skill set demonstrated in these roles includes:

Proven success implementing Agile Scrum (SAFe) for multiple development teams on-site and off-shore (China, Russia, EU)

o Example: Closed project with a high profile retailer entering the volatile, heavily regulated China market within 8 months of inception, exceeding the requirements of the project charter.

Extensive experience working with external / third party technology suppliers and managing those relationships toward a successful outcome (Examples: China Net Cloud, Fire Swirl).

Expert with commercial Agile tools (Rally) in the support of our program artifacts including backlog management, release and iteration (sprint) planning, team commitment and progress tracking, generation of reports and metrics, management of risks and impediments.

Mentored and coached team members to identify and self-improve their agile maturity. As a technical resource and SME, supported the Solutions Architect in defining the optimum solution design

for the client, demonstrated total ownership of product/site configuration and implementation specifications including the documentation of client facing use cases and scenarios.

Provided (oral and written) progress and status reports of key business value drivers to C-level audiences, stakeholders and senior management.

Mediated the translation of executive strategy and vision within the team, and ensured team plans are aligned to the strategy.

Composed comprehensive documentation of internal system designs, process flows, interfaces, data requirements, and UI/data migrations to assure the usability and completeness of proposed solutions to drive continual product improvement.

Drove the prioritizing of tradeoffs, clarified requirements, and cultivated user stories/business use cases throughout the agile software development lifecycle which was instrumental in the development of new product offerings.

Conducted discovery sessions to educate and guide clients on selecting which configuration options best meet their requirements.

Facilitated the gathering, documenting, and analyzing of customer business, technical and functional requirements to clearly articulate client specific customization needs as a part of the ISD process.

Provided oversight of implementations to make sure that deliverables met end-user needs Directed the Business Analysis Team in the identification, documentation, and definition of test scenarios for

version testing/client site testing.

Manager-Multichannel FulfillmentBI Inc. | Boynton Beach, Florida August 2010 - May 2012

As the manager of the multichannel fulfillment program with 30 direct reports spread across six different divisions, my team achieved on average a 36% increase in sales yield end over end in “Ship to Home” fulfillment while also providing oversight in the realignment of operational practices through lean processes, which signified an increase in Store Fulfillment productivity.A brief summary of my accomplishments in this role includes:

Maintained the functional quality of the work being delivered by setting and evaluating expectations and acceptance criteria with direct communication to senior management.

Identified and managed key systems metrics used to advise technical direction. Defined and communicated the requirements of BI fulfillment systems as throughput scaled and continued to

develop.  Influenced team growth through educational programs and the institution of a mentor training program which

reduced staff turnover.

*Moved to Florida. Unemployed from November 2009 - August 2010

Business ManagerBon Ton Inc. | Holland, Michigan July 2006 - November 2009*

Managing a team of 47 staff members spread across three different organizational departments, I strategically acted as the liaison between senior management, vendors, support teams & clientele. This strategic positioning led to a realignment of client-facing best practices within the customer service teams to improve performance and customer satisfaction metrics.A brief summary of my accomplishments in this role includes:

Integrated CRM system with new installation of supporting hardware and software. Implemented business forecasting programs to drive accurate reporting. Communicated directly with RIM support teams to improve inventory levels which expedited inventory

turnover based on sell through margins.

EDUCATION / HONORS & AWARDSFort Hays State University | Hays, Kansas

Master's Degree: Management Information Systems/ Information Assurance Management o September 2012 - May 2014 Bachelor's Degree, Management Information Systems/Business Analyticso May 2009 - May 2012

Dean’s List 2010-2012 Graduated Top 85% percentile

National Society of Collegiate Scholars

PROFESSIONAL MEMBERSHIPS / AFFILIATIONS / CERTIFICATIONS Project Management Institute IIBA PMI-PMP Certification In-Progress PMI-PBA Certification In-Progress MSI- Six Sigma Certified

INTERESTSGlobe Trotting, Meeting New People/Networking, Experiencing Different Cultures, Outdoor Enthusiast

1 | P a g e