Angela V. Anderson3635 Harbor Bay Dr. Apt. I

Loveland, Ohio 45140(513) 309-9226 avanderson83@yahoo.com

Experience: Customer Service Representative February 2016 – currentMacy’s Call CenterMason, OH

Responsibilities: Place orders over the phone Track or reroute packages for customers Help with bridal registries Reship packages due to non-receipt or damage Accommodate unhappy customers Answer general enquires

Here I take calls from customers who are trying to purchase items from Macys.com or have issues with items they have already purchased. Also help with people who have wedding registries with Macy’s to update their purchase list and manage their registry.

Naplan Data Entry May 2014 – June 2014Fuji XeroxBrowns Plains, QLD Australia

Responsibilities: Grade QLD Naplan open ended test responses Grade SA Naplan spelling tests Key in QLD and SA Naplan test information/responses Excellent attention to detail Typing 8000ksph with no more than a 3% error rate

Temporary work contract for 5 weeks keying Naplan data for Queensland and South Australia. Here I have to accurately enter and grade student test information with complete confidentiality.

Certification Analyst December 2007 – October 2013

Angela V. Anderson 2

Anthem Insurance, Blue Cross/Blue ShieldMason, OH

Responsibilities: Verify and update member account information Call other insurance companies to coordinate multiple insurance policies Readjust claims after system changes/corrections

I started out as a Claims Representative 1 but after a few weeks I was transferred to the higher security area of Federal Employee Program representative. After one year with the company I was promoted up to FEP Claims Rep 2. I have worked in the Utilization Management and Authorization departments; I have trained other employees on different procedures/updated regulations. In 2010 I was promoted to Claims Rep 3 position as a Certification Analyst where I also work on special projects for many division heads.

Gallery Host January 2007 – May 2008Hyatt Place HotelDeerfield, OH

Responsibilities: Greeted all incoming and outgoing guests Performed all check-in and check-out procedures Handled all front desk operations including communications center Starbucks barista and beer/wine bartender Short order chef

Administrator August 2005 – November 2006Edge MarketingBlue Ash, OH

Responsibilities: Greeted all office visitors Recruited personnel for entry-level sales position Scheduled appointments for employment interviews Computed bi-weekly Purchase and Profit reports for management Monitored and balanced Independent Distributors’ security fund Managed multi-line telecommunication system Organized and stocked office equipment and supplies

I routinely accomplished personal and company goals expediently, and won the company’s first Best Retention Award for the month of August 2006 of all of the Mid-West offices.

Customer Service Representative September 2000 – May 2006

Angela V. Anderson 3

Blockbuster VideoSharonville, OH

Responsibilities: Provided top-quality service to customers Increased add-on sales through comprehensive knowledge of movies

and their content Operated a database-integrated cash register Organized display of movies and games Conducted monthly inventory

Excellent customer service, strong work ethic, and a positive attitude were the hallmarks of my success in this position. I always received high marks on my quarterly evaluations and earned immense praise from management and customers.

Senior Apprentice Summer of 2000ArtworksCincinnati, OH

Responsibilities: Managed and taught underprivileged teens and pre-teens to create art

and murals for an inner city park in the Over-the-Rhine section of Cincinnati

Worked with Cincinnati-area artists to design and produce a colorful and engaging piece of art

Interacted with program sponsors, museum staff, and area artists

In this capacity I improved the kids’ work ethic through leading-by-example and giving the children responsibility for generating creative ideas. In addition, I improved their self-esteem and morale by encouraging their creativity, offering them friendship, and helping them to create a piece of work they were proud to show off.

Education: University of Cincinnati 2001-2005Cincinnati, OH

Bachelor of Arts in Communication, English minor

References: See attached

Angela V. Anderson 4

Angela V. Anderson3635 Harbor Bay Dr. Apt. I

Loveland, Ohio 45140(513) 309-9226 avanderson83@yahoo.com

References (oldest to newest):

Lori Anne Fothergil Jennifer JacksonShift Manager Customer Service RepBlockbuster Video Blockbuster Video12144 Lebabnon Rd. 12144 Lebanon Rd.Sharonville, Ohio 45241 Sharonville, Ohio 45241(513) 500-4062 (513) 462-5494

Pat McDonald Alma ValdezOwner Marketing DirectorEdge Marketing Edge Marketing11311 Cornell Park Dr. Suite 125 11311 Cornell Park Dr. Suite 125Blue Ash, Ohio 45242 Blue Ash, Ohio 45242(626) 399-6307 (323) 251-1921

Nathan RauhAssistant ManagerHyatt Place5070 Natorp Blvd.Mason, Ohio 45040(513) 754-0003

Carrie Bumiller Heather ObertManager Operations ExpertAnthem Insurance Anthem Insurance4241 Irwin Simpson Rd. 4241 Irwin Simpson Rd.Mason, Ohio 45040 Mason, Ohio 45040(513) 336-2000 (513) 336-2483

BlueStone Recruitment (Hoban Recruit.) Joe CoxCoopers Plains, QLD Australia ManagerNaplan/Fuji Macy’s Credit and Customer Service+61 737 177 444 9111 Duke Blvd.Hoban +61 731 127 800 Mason, Ohio 45040

1-800-367-5690