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STEP
Hang Seng Business e-Banking User Guide Mobile Security Key & Authentication
Steps for Setting Up Mobile Security Key with Security Device
Login to Business Mobile App1
Tap Go to Log In from Business Mobile Banking.
Enter Username, Password, and Security Code,
then tap Log In.
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Open the Hang Seng Business Mobile App and
tap either:
• the Menu icon at the top-left;
• OR
• the Business e-Banking icon under
Quick Links (go to directly).
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STEP
Hang Seng Business e-Banking User Guide Mobile Security Key & Authentication
Steps for Setting Up Mobile Security Key with Security Device
Set up Mobile Security Key2
Tap Set Up to create a Mobile Security Key Password with 8 characters.
(This can also be set up later through
Business Mobile Banking > Settings >
Mobile Security Key.)
Read the entire Terms and Conditions by
scrolling down the page. Tap Agree.
Enter the self-assigned PIN to generate a
6-digit Security Code from your physical
Security Device, then enter it in the Hang Seng
Business Mobile App. Tap Confirm.
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STEP
Hang Seng Business e-Banking User Guide Mobile Security Key & Authentication
Steps for Setting Up Mobile Security Key with Security Device
3
Enter your Mobile Security Key Password,
which must conform to the password rules
shown below.
Re-enter to confirm your Mobile Security Key password and tap Confirm.
Your Mobile Security Key Password has been
successfully created.
*Note:
• Please retain your existing physical Security
Device for processing high risk transactions and
reset your Mobile Security Key Password.
• For security reasons, you will not be allowed to
use part of the functions via Mobile Security
Key unless you further verify your identity
with us. Please contact our Customer Service
Representatives on (852) 2198 8000 (Press “1” >
“1” > “1” > ”1” after language selection).
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Create Mobile Security Key Password
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STEP
Hang Seng Business e-Banking User Guide Mobile Security Key & Authentication
Steps for Setting Up Mobile Security Key with Security Device
4
Tap Got It after reading information on
Authentication instruction page.
Tap OK to enable notifications so that you can
receive authentication requests.
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Enable Notifications
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STEP
Hang Seng Business e-Banking User Guide Mobile Security Key & Authentication
Steps for Setting Up Mobile Security Key with Security Device
4
Toggle on the Allow Notifications / Show notifications switch.
For iOS devices
For AOS devices
Select Notifications under Settings > Business.
*Note:
You need to enable notifications manually for
iOS devices. The notifications will be enabled
automatically for Android devices.
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Enable Notifications
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STEP
Hang Seng Business e-Banking User Guide Mobile Security Key & Authentication
Steps for Setting Up Mobile Security Key with Security Device
4
Go back to the Hang Seng Business Mobile App.
You have successfully enabled notifications for
the Hang Seng Business Mobile App.
Tap Confirm to proceed.
Enable Notifications
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STEP
STEP
Hang Seng Business e-Banking User Guide Mobile Security Key & Authentication
Steps for Logging in to Business e-Banking (Desktop) with Mobile Device
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Log in to Business e-Banking
Select Mobile Device
Select your mobile device (e.g. iPhone 11 Pro)
from the Device to send the notification to: dropdown.
Click Send.
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Browse to the Hang Seng Business e-Banking
login page.
Enter Username and Password, then click
Mobile Device.
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testing
iPhone 11 Pro
STEP
Hang Seng Business e-Banking User Guide Mobile Security Key & Authentication
Steps for Authenticating on Mobile Device
7
Tap the push notification on your mobile device to
authenticate the desktop login request.
Receive Authentication Request
STEP
Hang Seng Business e-Banking User Guide Mobile Security Key & Authentication
Steps for Authenticating on Mobile Device
8 Approve Login Request
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A reference code is displayed on the Login Approval page on
mobile. Verify that the reference code is the same as that shown
on the desktop.
Please note that the username, timestamp, and browser version
from mobile should contain the same information as that from
the desktop.
Tap Approve on mobile to approve the login request from
the desktop.
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iPhone 11 Pro
2198 8000
STEP
Hang Seng Business e-Banking User Guide Mobile Security Key & Authentication
Steps for Authenticating on Mobile Device
8 Approve Login Request
To complete the authentication process, do one of the following:
• Enter your Mobile Security Key Password as created in Step 3;
• OR
• Use your Face ID (for iOS only) to authenticate if you have
enabled Face ID on your mobile device;
• OR
• Use your Touch ID (for iOS only) / Fingerprint ID (for Android
only) to authenticate if you have enabled Touch ID / Fingerprint
ID on your mobile device.
4
Mobile Security Key Password
OR OR OR
Face ID Touch ID Fingerprint ID
STEP
Hang Seng Business e-Banking User Guide Mobile Security Key & Authentication
Steps for Authenticating on Mobile Device
9
You have successfully approved the login
request. Tap Confirm to proceed.
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Log in Successfully to Business e-Banking
You are now logged into Business e-Banking
on the desktop.
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