3 Rosslyn RoadWalthamstow E17 9EU07904 862 329

Andrea Phillips

I am a hardworking, conscientious person, who accepts challenges with enthusiasm. I am an industrious accountable individual who believes in good time keeping and is able to accept responsibility as well as delegate. From January 2002 until August 2003 I travelled extensively through Europe, this broadened my horizons, exposed me to a variety of different cultures and made me a more mature and responsible person. I have basic aptitude for Spanish & Modern Greek Languages.

Professional Experience

Company

Unicorn Asset Management – Office Administrator (Temp role) Jan 2014 – present

Travel and Diary arrangements Expenses Producing reports Processing Invoices Arranging meetings Updating website Any other adhoc duties

Fidelity -PA to Head of HR and Head of Change and Business Management - June 2014 – August 2015

Arranging internal and external meetings, conference calls, video conferences and hospitality Organise events such as leadership off-sites, workshops and departmental meetings - taking care of all logistical

details. Preparing agendas and issuing papers for regular management meetings. Preparing and reviewing documentation – spread sheets and first draft presentations as well as to review the content

of such documentation to ensure accuracy, suitability and relevance of the information being presented. Managing telephone traffic and other correspondence, including effective escalation as required Scheduling and booking travel and meeting itineraries Provide other administrative support, including processing invoices and expense claims on a regular basis Effectively running the UK Corporate Induction Taking care of all logistics for Leading Differently Training Programme Amending org charts and presentations Co-ordinating Appraisals and Executive Goal settings Co-ordinating HR Team meetings Dealing with External contractors General PA Duties

Barclays Bank - PA to Director Group ER & Chief of Staff and Head of Change (HR Department)January 2014 – April 2014

Diary Management Booking travel Arranging meetings Amending documents Keeping holiday and sickness records Expenses Maintaining organisational charts Any other ad hoc duties

June 2013- October 2013

I worked for AIG for almost 5 Years, forming great relationships with both my boss and my team mates. However many changes were taking place and I could no longer foresee a future there. I therefore decided to take 5 months career break and spend the summer abroad.

AIG / Chartis Insurance: Regional HR Assistant/PA: Nov 2012 – May 2013

First point of contact for new starters to the company, involved in the induction process. Maintaining outlook lists for Head Quarters Updating intranet and Docushare Consolidating reports for higher management.

“Go to person” for any HR enquiries Involved in the year end process e.g RRP, DDI Training.

Contributing to HR Newsletter Training PA’s on new HR procedures Working alongside training and learning development team Co-ordinating workshops Liaising with all the HR managers and their teams in all the regions

AIG / Chartis Insurance: PA –HR and Legal: Oct 2008 – Nov 2012

HR- PA to Head of HR

Knowledge of PeopleSoft Running reports, data inputs, employee profiles Administrator for Insala, Running reports, IDP’s, Bio’s, amending and inputting data, setting up new employees. Co-ordinating management training programs, for example managing from the Front, V2E, SLIM and EDSAT which

involves, approval & budget request, nomination process, communicating with delegates and trainers before and after the course, contracts with the venues and arranging travel.

Recruiting process, viewing CV’s, Letters, starter packs, induction. Power Point presentations Knowledge of Visio – creating Organisational charts Involved in Re-location of members of staff and dealing with MOPS Co-ordinating Appraisals and Executive Goal settings Maintaining staff personal files Dealing with invoices, expenses Stating requirements needed from countries and capturing input. Point of contact if any assistant is needed regarding conferences or training General HR admin duties. Eg, letters - staff anniversaries, bonuses, and salary reviews. Diary and travel management Holiday & Sickness monitoring for HQ and holiday monitoring for management in the countries Dealing with job requisitions and car approvals Arranging visas Assisting with BUPA and Benefits

Legal – PA to Head of Legal

Audio typing Amending legal documents Apostilling ( legalisation of documents) Maintaining legal files Invoicing and expenses Diary and travel management Arranging lunch and learns Video conferencing and conference calls Preparing legal documents

Tenon Recovery: Team Secretary/PA to Insolvency Practitioner: Sept 2007 –Oct 2008

PA to Insolvency Practitioner and supporting his team of 1 Manager and 6 case administrators. Assisting the Payment Scheme Department Travel arrangements and diary management. Audio typing (about 50% of the role) Preparing power point presentations Filing, data entry, ordering office sundries, post, general admin support Setting up new cases on the systems.

PNC Publishing: Customer Service Executive: March 2006-Sept 2007

Obtaining competition winners details from the publications PNC Publishing has placed promotions in, notifying winners of their prizes and arranging with the PR and brands involved to ensure prizes are dispatched within the agreed time frame.

Dealing with any queries, including delayed prizes and any issues either the winner or PR/Brand may have Ensuring we have a copy of every publication a promotion has been placed in. Maintaining and updating both the

electronic and manual portfolio Sending copies of publications out to PR’s and branding Maintaining competition entry statistics, presenting these to Account Managers when necessary.

In addition, I also assist the Promotions Manager and cover her role in addition to my responsibilities when she is away. This includes:

Maintaining the scheduling documents and ensuring that all work and activity is captured and that deadlines are communicated to PNC Publishing Staff and adhered to

Ensuring that all copy, logos, visuals and other promotional components are delivered to the publications on deadline and they meet the correct requirements and technical specifications.

Ensuring that each promotion is approved and signed off within the agreed deadline, and featured brands receive correct and appropriate representation within the specific restrictions of each publication.

Where necessary, write copyright or edit copy for promotional activity. Seek to increase amount of space with current customers and follow up approaches to new titles.

TELECOM 1: PA: Jan 2005- Mar 2006

Diary Management, organising meetings and travel arrangements for the MD and company directors Managing the booking system for the conference rooms and organising the provision of equipment and catering Managing contracts with suppliers, organising regular meetings and collating relevant reports Organising the provision of staff with recruitment agencies. Interviewing and training temporary staff Dealing with customer queries and complaints Authorising invoices, filing, ordering stationary and other sundries.

EDUCATION

HENDON SCHOOL Sept 95 – June 97

A Level English Literature

COPTHALL SCHOOL Sept 90 – June 95

10 GCSE passed at grades A – C (inc English and Maths)

SKILLS PROFILE

I have a proven track record of managerial skills, delegating responsibilities, arranging team meetings and presenting monthly reports to higher management. I can adapt to either an unaided working environment or within a team surrounding. I have excellent presentation and analytical skills, and am able to relate effortlessly to people at all levels across the organisational spectrum to achieve quality and agreed project and contract timescales in a high pressured environment.

I have strong computer skills and I am proficient in several packages including Microsoft Office, excel and PowerPoint. I have also gained a distinction in computer literacy, concepts of IT evaluation of software/hardware from the RSA. I am confident with HR Systems, PeopleSoft and Insala. I have strong research and analytical skills and I am familiar with writing monthly reports on figures, brand promotions, competitor’s activities and product improvement and reporting on my company is performing. I have a working knowledge of a wide range of primary and secondary research and analytical methods.