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ANDHRA PRADESH GRAMEENA VIKAS BANK

Head Office :: WARANGAL

(A Government of India Undertaking) (Sponsored by State Bank of India)

Planning & Development Department

REQUEST FOR PROPOSAL (RFP)

Tender Ref. No.: 7 Date: 16.11.2017

Empanelment of Vendors for Supply & Installation of Security Systems

1. Integrated Systems (CCTV+Burglar+Smoke Alarms)

2. Standalone CCTV (NVR) Systems

3. Standalone Smoke alarms at

Various Branches/Offices/ATMs of the Bank

Tender Cost – Free – Download from www.apgvbank.in

Last date of receipt of tenders: 12.12.2017 up to 2.00PM

General Manager-1

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S.No CONTENTS Page No.

I Invitation for Tender 4

II Process of Tender 5

III Instruction to Vendors 6

1 Bid-Offer System 7

2 Schedule of Requirements 7 & 8

3 Qualification Criteria 9

4 Terms and Conditions (Annexure-C) 9

5 Empanelment of Vendors ( 3- years) 9

6 Non-transferable Offer 9

7 Offer Validity Period (180 days) 9

8 Proposal Ownership 10

9 Address for Communication 10

10 Modification and Withdrawal of Offer 10

11 Opening of Offers 10

12 Preliminary Scrutiny 10

13 Clarification on Offers 10

14 No commitment to accept lowest or any other Offer 11

15 Documents 11

16 Submission of Technical Details 11

17 Make, Models and Part Numbers of the Equipment 11

18 Format for Technical Offer 12

19 Erasures or Alterations 13

20 Multiple/Alternative Offers 13

21 Locations of Installation 13

22 Shortlisting of Vendors 13

23 Right to alter quantities and issue of Purchase Orders 13

24 Liabilities of the Bank 13

25 Proposal Process Management 14

26 Downloading of Tender Document from Website 14

IV Qualification/Eligibility Criteria 15

1 Eligibility of the Vendor 15

2 Track Record of the Installations 15

3 Quality Standard 15

4 Service Center 16

5 Manufacturer‘s Authorization Form 16

6 Earnest Money Deposit(EMD) 16

7 Tender Cost 16

V Annexure A-Tender Offer Covering Letter 17

VI Annexure B-Checklist to Vendors 18

VII Annexure C-Terms and Conditions of the Tender 19

1 Technical Inspection and Performance Evaluation 19

2 Pricing and payments 19

3 Payment terms 19

4 Delivery and Installation 20

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S.No CONTENTS Page No.

5 Site Preparation 20

6 Completeness of Installation 21

7 Acceptance Testing 21

8 Penalties 22

9 Order Cancellation 22

10 Insurance 22

11 Warranty & Preventive Maintenance 22

12 Annual Maintenance Contract (AMC) 23

13 Spare parts 24

14 Watermarking Technology 24

15 Storage of Data and Providing Video Proof 25

16 Local Support 25

17 Mean time Between Failure (MTBF) 25

18 Interworking of Hardware and Software 25

19 Co-operation with Service Provider 26

20 Software Driver and Manuals 26

21 Training 26

22 Passwords 26

23 Central Monitoring Software (CMS 26

24 Facility Management Service (FMS) 27

25 Service Level Agreement (SLA) 28

26 Indemnity 28

27 Limitations of Liability 28

28 Publicity 28

29 Guarantee 28

30 Assurance 28

31 Non-Disclosure Agreement 29

32 Confidentiality 29

33 Information Security 29

34 Force Majeure 29

35 Resolution of Disputes 30

36 Letter of Undertaking Authenticity 30

37 Black listed or Financial disputes with APGV Bank 30

VIII Annexure C1-Terms and Conditions Compliance Table 31

IX Annexure D-Details of the Vendor 32

X Annexure E-Manufacturer’s Authorization Form 33

XI Annexure F-Details of Track Record of Past Installations 34

XII Annexure G-Details of Service Center 35

XIII Annexure H-Bill of Materials and Price Schedule (Technical Offer)

36 - 40

XIV Annexure I-Technical Details and Specifications Form 41 – 51

XV Annexure J- Mandatory 52 – 53

XVI Annexure K- Scope under FMC 54 – 55

XVII Annexure L-Terms of Empanelment 56

XVIII Annexure M-Checklist for Qualification Criteria 57 - 59

XIX COMMERCIAL BID FORMATS 60 - 63

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I. Invitation for Tender

Andhra Pradesh Grameena Vikas Bank, Head Office, Warangal, (APGVB) invites offers in

THREE sealed envelopes, viz;

1. EMD (Ernest Money Deposit)

2. Technical Bid

3. Commercial Bid

from eligible, reputed manufacturers and/or their authorized dealers/agents (The Vendor)

for Empanelment for supply & installation in three categories as given below:

S.No PROCUREMENT CATEGORY EMD Rs.

1 Integrated Systems (CCTV+Burglar+Smoke ALarms) 2,50,000

2 Standalone CCTV (NVR) Systems 1,00,000

3 Standalone Burglar & Smoke alarms 75,000

APPLY SEPERATELY FOR EACH CATEGORY WITH SEPARATE EMDs

for installation at various Regional Office/Branches/Offices/ATMs of the Bank located in the

districts of Andhra Pradesh & Telangana State as described in this document. The details

are given below:

Tender Reference No.7 /2017-18 dated 16.11.2017

Tender Cost Free – Download from www.apgvbank.in

Earnest Money Deposit (EMD) Apply Category wise - For any one or two or all

Tender document available from 16.11.2017 in website

Pre-bid meeting 27.11.2017 at 03:00 PM at Head Office, Warangal

Last Date for receipt of queries 04.12.2017, 05:00PM

Last Date & Time for receipt of offers 12.12.2017, 02:00 PM

Mode of receipt of tenders

Tender Box placed at 4th Floor or through Courier or Post or in person by Officers seated in P&D Department K.Kishan Rao, Manager – Contact - 7382297156 K.Ram Reddy, Sr.Manager – Contact - 9440663873

Date and time of opening Bids/Offers On 12.12.2017 at 03:00 PM

Place of Opening of offers

Andhra Pradesh Grameena Vikas Bank Head Office,

H.No.2-5-8/1, Ram Nagar, Hanmakonda,

Warangal Urban District l – 506 001

Telangana State

Address for Communication

General Manager (I) Andhra Pradesh Grameena Vikas Bank, Head Office,

H.No.2-5-8/1, Ram Nagar, Hanmakonda,

Warangal Urban District– 506001

Telangana State

Contact Telephone Numbers Phone: 0870-2577766 K.Kishan Rao, Manager – Contact - 7382297156 K.Ram Reddy, Sr.Manager – Contact - 9440663873

Email ID cmpd@apgvbank.in

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II. PROCESS OF TENDER: Clarifications, if any, should be submitted to the Bank before the date mentioned above. The queries may also be asked over phone or sent to the mailbox cmpd@apgvbank.co.in. Bids received shall be opened in the presence of the representatives of the vendors who attend the opening of Tender on the date and time specified above. The Tender Opening Process shall start in following sequence:

1. EMD Envelope: Should enclose Demand Draft in original for Rs.2.5 lakh or Rs.1 lakh or Rs.75000/- as the case may be, favouring Andhra Pradesh Grameena Vikas Bank, payable at Warangal. Any Tender NOT accompanied with the EMD will not be processed further

2. Technical Bid/Offer: This envelope should contain all the requirements of Technical Specifications, Terms and Conditions, various formats and proforma for submitting the offer described in this tender document and its Annexures, duly signed by the competent authority under their seal/stamp on all pages. All documents enclosed should be chronologically/serially numbered and arranged.

3. Commercial/Price Bid/Offer : This envelope should contain the price bid on the Annexures specifically provided in this tender and filed in the same sequence

4. All the above THREE envelops should be enclosed in another big, single envelope

NOTE

MODIFICATIONS OR CORRIGENDUM TO THIS TENDER DOCUMENT Any modifications or corrigendum to this tender document that may require after floating this tender shall be uploaded to the same website address, i.e., www.apgvbank.in, on any day before closure of the tender. The aspiring vendors may visit the website till the last day of tender for updates

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III. INSTRUCTIONS TO VENDORS

1. BID / OFFER SYSTEM

Tender Bids/Offers (EMD + Technical BID + Commercial/Price Bid/Offer) must be submitted in a single envelope/cover, for each of the categories, superscribed “Tender for supply of Integrated System or Standalone CCTV System or Burglar Alarm System” giving:

Full address of the Bank given below Vendors’ address with contact number & official email Reference of the Tender Number & date

on or before 02:00 PM on 12.12.2017

General Manager (I) Andhra Pradesh Grameena Vikas Bank,

Head Office, Warangal,

H.No.2-5-8/1, Ram Nagar,

Hanmakonda,

Warangal Urban District– 506001

Telangana State

APPLY SEPERATELY FOR EACH CATEGORY WITH SEPARATE EMDs The envelope should be securely sealed and stamped.

Rejection of bid/offer: Offers received after the date and time specified for receiving the offers shall be rejected. EMD, i.e., Demand Draft should be in ORIGINAL. No Xerox copies shall be accepted and the bid will be summarily rejected

ENVELOPE- (Technical Bid-Offer):

The Technical Bid/Offer (T.O.) should be complete in all respects and should contain all

information asked for, as per Annexure-I except price information. The T.O. should be

complete to indicate that all products and services asked for are quoted.

ENVELOPE- (Commercial Bid-Offer):

The Commercial Bid should be prepared & submitted in the FORMATS enclosed to this

document only on page No.s from 60 to 63 duly signed by the authorized person.

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2. SCHEDULE OF REQUIREMENTS & QUANTITY

This tender is for procurement in THREE CATEGORIES comprising the following schedule:

A. Integrated Security Systems

(CCTV+Burglar Alarm+Smoke Alarms)

B. Standalone CCTV (NVR) Systems

C. Standalone Burglar & Smoke alarms

A. Integrated system (16/8-Channel HD IP CCTV +Burglar & Smoke Alarm system) as

one unit: Technical Specifications

S

No Schedule / Description Make Qty

1

Integrated 8-CHANNEL Smart

server with Alarm, Fire safety,

automation and NVR

Crestron/GE Security /

Intermatic/Onebee/ Belkin/Wink 1

2

Integrated 16-CHANNEL Smart

server with Alarm, Fire safety,

automation and NVR

Crestron/GE Security /

Intermatic/Onebee/ Belkin/Wink 1

3 19.5” or above LED Monitor Hp/Acer/ LG/Samsung/Dell/lenovo 1

4 2 MP(IP) IR Dome Camera

Hikvision/ Bosch/Pelco/Onebee/

CPplus/Q-See/Dauha/Honey well

3

5 2 MP( IP) IR Bullet Camera 2

6 2MP (IP), IR Wireless – Camera

(For Self Recording & Storage) 1

7 64Gb Micro Sd Card Sandisk/Transcend/ Kingston

/Samsung/Cellet 1

8 4 TB, Surveillance Hard Disk Seagate/Toshiba/Western Digital 1

9 Poe Switch 8-Port Full , Gigabyte

(10/100/1000)

D-ink/Hikvision/

Netgear/Digisol/UTT 1

10 Poe Switch 8-Port Full , Megabyte

(10/100/1000)

D-ink/Hikvision/

Netgear/Digisol/UTT 1

11 Wireless Door Sensor

Crestron/Schlage/GE Security/

Intermatic/Onebee/Belkin/Wink/Q-

See

1

12 Wireless Shutter Sensor 1

13 Wireless Smart Switch 1

14 Wireless Outdoor Siren 1

15 Wired Indoor Siren (110db) 1

16 Wireless Smoke Detector 2

17 Panic Switch wireless 2

18 Two Way Key-Pad wired 1

19 650Va UPS (140-300Vac) 12V 8AH Microtek/Luminous/Zebronics/APC 1

20

Cable(Cat 6 Type) laying with RJ 45

connectors with Plastic Pipe or

Casing in the False roofing or wall

D-link/Finolex/UTP /Prolink/Aston

HDPE

100-150 metres

Approx / per meter

21 Installation Charges, if any

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B. Standalone CCTV (NVR) systems – Latest Specifications

C. Standalone Burglar & Smoke Alarms - Latest Specifications

“Security System” herein after referred elsewhere in this document shall mean all the three categories of items mentioned above, i.e., Integrated System, Standalone

CCTV system & Standalone Burglar Alarm units.

FOR INDIVIDUAL CCTV/NVR UNIT

23 8 CHANNEL NVR for CCTV Crestron/GE Security / Intermatic/Onebee/

Belkin/Wink /Q-See/Securico/Honeywel/

Bosch

1

24 16 CHANNEL NVR for CCTV 1

25 19.5” or above LED Monitor Hp/Acer/ LG/Samsung/Dell/lenovo 1

26 2 MP(IP) IR Dome Camera

Hikvision/ Bosch/Pelco/Onebee/ CPplus/Q-

See/Dauha/Honey well

3

27 2 MP( IP) IR Bullet Camera 2

28 2MP (IP), IR Wireless – Camera (For Self Recording & Storage)

1

29 64Gb Micro SD Card Sandisk/Transcend/ Kingston

/Samsung/Cellet 1

30 4 TB, Surveillance Hard Disk Seagate/Toshiba/Western Digital 1

31 Poe Switch 8-Port Full , Gigabyte

(10/100/1000) D-ink/Hikvision/ Netgear /Digisol

1

32 Poe Switch 8-Port Full , Megabyte

(10/100) 1

41 650Va UPS (140-300Vac) 12V 8AH Microtek/Luminous/Zebronics/APC 1

42

Cable(Cat 6 Type) laying with RJ

45 connectors with Plastic Pipe or

Casing in the False roofing or on

wall fully concealed

D-link/Finolex/UTP /Prolink/Aston

HDPE / Standard

100-150

metres Approx

43 Installation Charges, if any

FOR INDIVIDUAL BURGLAR & SOMKE ALARM SYSTEMS

44 Main Controlling Panel (SIM / TSPN based)

Crestron/Schlarge/GE Security/

Intermatic /Onebee/ Belkin/

Wink/Q-See/Securico/Honeywel/

Bosch

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45 Wireless Door Sensor 1

46 Wireless Shutter Sensor 2

47 Wireless Smart Switch 1

48 Wireless Outdoor Siren (150db) 1

49 Wired Indoor Siren (110db) 1

50 Wireless Smoke Detector 1

51 Panic Switch wireless 2

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Installation charges: Wiring to be concealed

with Plastic Pipe or in the False roofing

wherever required

HDPE / Standard Plastic

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Quantity of Purchase: (Approximate)

The Bank may decide to purchase for an estimated quantity as under:

S.No SCHEDULE QUANTITY

1 Integrated Security Systems

(16 or 8 Channel CCTV+Burglar+Smoke Alarms) 152+28=180

2 Standalone CCTV (NVR) Systems – 8 CHANNEL 74+16=90

3 Standalone Burglar & Smoke alarms 145+25=170

The Bank may decide to purchase more or less of the quantity specified in this tender from L1 Vendor / (L1 & L2 /L1 or L2 Vendor in case of split order), at the same terms & conditions and at the L-1 rate approved by the Bank.

3. QUALIFICATION CRITERIA

Only the Vendors who meet all the qualifications mentioned in ― Qualification Criteria

of the tender, shall be eligible to finally participate in the tender.

4. TERMS AND CONDITIONS

The Terms and conditions for Vendors who participate in this tender are specified in the

section named ― Annexure -C- Terms and Conditions of the Tender. These terms and

conditions are binding on all the Vendors. These terms and conditions will also form part of

the purchase order, to be issued to the successful Vendor/s on the outcome of the tender

process.

5. EMPANELMENT OF VENDORS

The tender is for supply of three types of systems as mentioned above. The Bank shall

empanel the Vendors who qualify in the Technical Offer and product evaluation as per the

tender. The empanelment shall be for a period of three years from the date of

entering into agreement subject to yearly renewal based on the satisfactory service

rendered as per the terms and conditions as given in Annexure-C and it will be at the sole

discretion of the Bank, unless terminated by the Bank at its own discretion by giving a prior

notice of 30 days in writing to the Vendor without assigning any reason/s and without any

cost/s or compensation therefor.

Purchase Orders for supply & installation of Integrated Systems or Standalone CCTVs or

Burglar Alarms & Smoke Alarms in a staggered manner in lots of 2/5/10 or 15 units, each

depending upon the requirement.

6. NON-TRANSFERABLE OFFER

This tender document is not transferable. Only the Vendor, who has downloaded the tender document, is entitled to quote/participate.

7. OFFER VALIDITY PERIOD

The Technical Bid/Offer should hold good for a period of 180 days from the date of opening

of the same.

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8. PROPOSAL OWNERSHIP

The proposal and all supporting documents submitted by the Vendor shall become the property of the Bank.

9. ADDRESS FOR COMMUNICATION

Offers should be addressed to the following officer at the address given below: General Manger (I) Andhra Pradesh Grameena Vikas Bank,

Head Office, Warangal,

H.No.2-5-8/1,

Ram Nagar, Hanmakonda,

Warangal Urban District– 506001

Telangana State

10. MODIFICATION AND WITHDRAWAL OF OFFER

The Vendors will not be allowed to modify their offer once submitted. However, the Vendors

are allowed to withdraw their offers at any time before the last date and time specified for

receipt of offers. No offer can be withdrawn by a Vendor after the last date and time specified

for submission of offers.

11. OPENING OF OFFERS

Offers received within the prescribed closing date and time will be opened in the presence of

Vendors‘ representatives who choose to attend the opening of the offer on the date and time

specified in this tender document or any other date which is convenient to the Bank and

informed in Bank‘s website tender page. The Vendors‘ representatives present shall sign a

register of attendance.

12. PRELIMINARY SCRUTINY

Offers from Vendors not meeting the qualification criteria shall be rejected.

The Bank will scrutinize the offers received to determine whether they are complete and as per tender requirement, whether any errors have been made in the offer, whether technical documents as asked for and required to evaluate the offer has been submitted, whether the documents have been properly signed and whether items are offered as per the tender requirements.

The Bank may, at its discretion, waive any minor non-conformity or any minor irregularity in the offer. This waiver shall be binding on all Vendors and the Bank reserves the right for such waivers.

13. CLARIFICATION ON OFFERS

To assist in the scrutiny, evaluation and comparison of offers, the Bank may, at its discretion, ask some or all Vendors for clarifications on the offer made by them. The request for such clarifications and the Vendor response will necessarily be in writing/e-mail.

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14. NO COMMITMENT TO ACCEPT LOWEST OR ANY OFFER

The Bank shall be under no obligation to accept the lowest or any other offer received in

response to this Tender and reserves its right to reject all the offers including incomplete

offers by recording the reasons for the same. The Bank reserves the right to make any

changes in the terms and conditions of purchase as and when need is felt.

The Bank will not be obliged to meet and have discussions with any Vendor and / or to entertain any representation. Action of the Bank in this regard shall not be questioned before any Forum/Court.

15. DOCUMENTS

The following technical information should be furnished along with the Technical Offer by

means of printed technical brochures/Manuals/CD etc, in support of the Offer made.

Annexure- B provides a suggested checklist for documents to be submitted by the Vendor.

Make and model numbers of all the items quoted.

Specifications of all items asked along with technical specifications brochures.

Version number in case of software. It is required to indicate if the software requires any particular version of the operating system for compatibility.

Restrictions on software usage, if any, should also be mentioned.

16. SUBMISSION OF TECHNICAL DETAILs

It is mandatory to provide the technical details in the exact format of Annexure-I -

Technical Details & Specifications Form given in this Tender. The offer may not be evaluated /

may be rejected by the Bank in case of non-adherence to the format or partial submission of

technical information as per the format given in the offer. The deviations in the technical

requirements should be mentioned in the Annexure-I - Technical Details & Specifications

Form only and on the contrary specifying the deviations elsewhere in the offer is not

acceptable and will not be considered.

The Bank shall not allow/permit changes in the technical specifications after the last date and time of receipt of offers as specified in this tender.

The relevant product information, brand and model number offered, printed product brochure, technical specification sheets etc., should be submitted along with the offer. Failure to submit this information along with the offer could result in disqualification. (Please refer to the suggested checklist given in this document).

17. MAKE, MODELS & PART NUMBERS OF THE EQUIPMENT

It is mandatory to provide make, model and part numbers of all items and their

subcomponents as asked in the technical specification. The offer may not be evaluated and/or

will be liable for rejection in case of non-submission or partial submission of make, model and

part numbers of the items offered. It is also mandatory that the Vendor quotes for the

products models whose specific feature are available in public domain i.e., OEM‘s website and

verifiable by the Bank or its consultant independently. Please note that substituting this

information by just brand name is not enough.

In order to consider the offer, the Vendor has to specify clearly the:

a. Make/Model/Part No. of the DVR, various Camera, monitor and other components in

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Annexure -I properly.

b. URL which points to website of the OEM Vendor through which the details of the

products offered is verifiable for conformity with specifications.

The successful Vendor must also certify that no counterfeit and refurbished part/equipment is supplied. The specification of each replacement part should be equivalent or better than that of the

original.

18. FORMAT FOR TECHNICAL OFFER

The Technical Offer should be made in an organized, structured and neat manner along with

Brochures/leaflets etc., should not be submitted in loose form and should also be properly

paginated.

The Vendor shall provide information on the acceptance of the terms & conditions exactly as per the Annexure-C.

The comments in the Deviation Column of technical details is permitted only if compliance

column is shown 'No', otherwise it will be construed as complied as per the requirement of

Bank. Please note that specifying deviation elsewhere in the offer document will not be

considered. If there is any deviation the same should be mentioned in the Technical Offer

with compliance column clearly marked as 'No'.

Similarly compliance of Terms and Conditions of the Tender should be clearly stated in the

Compliance Table itself and should not be covered elsewhere in the offer document. If so,

such deviations will not be considered and it will be construed as complied as per the

requirement specified in the Tender.

The suggested format for submission of Technical Offer is as follows:

1. Index 2. Earnest Money Deposit (EMD)

3. Annexure -A - Covering letter.

4. Annexure –C1- Terms and Conditions Compliance Table. The table suggested in Annexure –C1 must cover Vendor‘s response to all the terms and conditions specified in the offer document.

5. Annexure -D - Details of the Vendor.

6. Annexure -E - Manufacturer‘s Authorization Form (if applicable).

7. Annexure -I - Technical details & specification. Complete with all columns duly filled in.

8. Annexure -H - Bill of Materials and Price Schedule (Technical Version). This table should not contain any price information in Technical Offer.

9. Technical Documents (Product brochures, leaflets, manuals etc.). An index of technical documents submitted with the offer must be enclosed.

10. Software details, if any

11. Annexure -F - Track record of installation. 12. Annexure - G- Details of Service Support Center

13. Vendors‘ Financial Details (audited Balance Sheets & Profit and Loss account etc.) and other supporting documents, as asked in the tender document.

14. Annexure N - Checklist of submission of relevant documents for qualification criteria.

All Annexures shall bear the full signature of the authorized officials with stamp, instead of initials.

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19. ERASURES OR ALTERATIONS

The offers containing erasures or alterations shall not be considered. There should be no

hand- written material, corrections or alterations in the offer. Technical details must be

completely filled in. Correct technical information of the product being offered must be filled in. Filling up of the information using terms such as ―OK‖, ―accepted‖,

―noted‖, ―as given in brochure/manual‖ is not acceptable. The Bank may treat

such offers as not adhering to the tender guidelines and as unacceptable.

20. MULTIPLE/ALTERNATIVE OFFERS

Each offer should preferably specify a single solution, which is cost effective and meeting the

tender specifications, and shall not include any alternatives. The Vendor desirous of offering

the Bank multiple offers should submit separate Offer complete in all respects. Each offer

should be complete in all respects and should not make cross-reference to details given in

other offer. Every such alternative Offer should accompany separate EMD and Tender cost.

Offers made without EMD and Tender cost shall be rejected.

In case any Vendor offers more than one alternative of DVR System and submits only one

EMD and Tender cost, then the Bank will consider the first offer for evaluation and

subsequent offers will not be evaluated at any cost.

21. LOCATIONS OF INSTALLATION

The Head Office of the Bank is floating this tender for empanelment of Vendors. The DVRs

being procured through this tender shall be installed and commissioned/supported by the

Vendor getting the order at various locations of the Bank, shall be furnished with the

Purchase Order / Delivery Instructions subsequently. The Bank reserves the right to make

changes in the locations list given to the Vendor. The Vendor should be in a position to

provide maintenance support at all the locations of installations. The Bank reserves the right

to make changes in the locations/quantity list given to the Vendor.

22. SHORT-LISTING OF VENDORS

The Bank shall prepare a shortlist of technically qualified Vendors based on the technical

evaluation of the offers received and the performance evaluation of the hardware & software

by Bank‘s Consultant. The Bank shall intimate the Vendors whose Offer is technically in line

with the tender requirement.

23. RIGHT TO ALTER QUANTITIES & ISSUE OF PURCHASE ORDERS

The Bank reserves the right to alter the quantities to be specified by Zonal Office/s upto

±25% of the Tendered quantity during inviting Financial Offer. The Bank proposes to place

Purchase orders in staggered manner in lots of 2/5/10 or 15 DVRs each, depending upon the

requirement.

24. LIABILITIES OF THE BANK

This tender is not an offer by the Bank, but an invitation for Vendor responses. No

contractual obligation on behalf of the Bank, whatsoever, shall arise from the tender process

unless and until a formal contract is signed and executed by duly authorized officers of the

Bank and the Vendor.

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25. PROPOSAL PROCESS MANAGEMENT

The Bank reserves the right to accept or reject any/all proposal/ to revise the tender, to

request one or more re-submissions or clarifications from one or more Vendors, or to cancel

the process in part or whole. No Vendor is obligated to respond to or to continue to respond

to the tender. Additionally, the Bank reserves the right to alter the requirements, in part or

whole, during the tender process. Each party shall be entirely responsible for its own costs

and expenses that are incurred while participating in the tender, subsequent presentation

and contract negotiation processes.

26. DOWNLOADING OF TENDER DOCUMENT FROM WEBSITE

The tender document is also available for download from the bank‘s website

http://www.corpbank.com/corptenders . Those who choose to download the tender from our

website are required to pay the price of tender while submission of their offer. They are also

required to confirm in writing that they have not modified any part of the tender and they

will abide by the same. If any Vendor fails to pay the tender cost, his offer will be rejected.

In case of any dispute/discrepancy, the physical version of the tender available with the bank will be final & binding on all who participate in the tender.

The Vendors are requested to verify the website during the currency of the tender for any

modification / corrigendum before submission of the tender.

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IV. Qualification / Eligibility Criteria

1. Eligibility of the Vendor

The Vendor/Vendor‘s parent company (in case of 100% subsidiary) submitting the offers

should be

A Registered Company or a Partnership Firm or Proprietorship, having a sales

turnover of Rs.10,00,000.00 (Rupees Ten lakhs Only) for each of the last 2 financial

years (2015-16 & 2016-17). This must be the individual Company‘s/Firm’s turnover

and not that of any group of Companies. If any agent/distributor/reseller/channel

partner is making the offer, then the turnover criteria is applicable to their turnover

and not to the principal.

Having an ISO certified quality systems. A photocopy of valid authenticated ISO 9000 certificate should be furnished along with the offer.

A net profit making Company/Firm in the last 2 financial years (2015-16 & 2016-17).

If it’s a manufacturing OEM, should be in the business of manufacturing/selling

NVR/DVR System for at least 3 financial years (2014-15, 2015-16 & 2016-17) in

India.

A copy of relevant audited balance sheets and profit and loss account must be submitted with the offer for:

a) Previous three financial years‘(2014-15, 2015-16 & 2016-17) by manufacturing concerns

b) Previous two financial years‘(2015-16 & 2016-17) by Agents, Distributors, Dealers, etc (other than manufacturing concerns & direct suppliers)

c)

2. Track Record of installations

The Vendor should provide proof of having sold similar Security System to any reputed concerns in India during the last 2 financial years (2015-16 & 2016-17) put together. (In case more than one Purchase Order is enclosed then these orders should be arranged properly with a covering list with index for easy evaluation).

The client information should be provided in the format as given in Annexure-F.

Satisfactory Track Record with our bank shall also be considered. Offer from Vendors who

have already supplied NVR/DVR System to our Bank and whose service support was not

satisfactory are liable for rejection.

3. Quality Standards

The Bank is looking for state of the art, well proven / designed and quality product, which is

used by a large number of users in India / abroad. All items quoted should be associated

with specific model numbers and names and with printed literature. The Bank may reject any

offer on the basis of past experience of the product / company. Any departure from the

specifications as given in Annexure-I should be clearly listed in Annexure-I

―deviations column giving reasons thereof.

Vendors need to provide a sample system to the Bank or its consultants for

functional and performance evaluation, if the Bank so desires. The Charges for

functional and performance evaluation shall be borne by the Vendor.

16

4. Service Center

The Vendor should have or setup/establish own/franchisee or Service Center:

At the Regional Office towns of the Bank in Andhra Pradesh & Telangana

States in which they are operating

within 3 months from the date of acceptance of the offer for empanelment

should be able to provide onsite services at the branches where the units are

installed.

the details of Service Center are to be provided as per Annexure-G.

In case of failure of the same, Bank may at its discretion de-empanel the

Vendor.

The Bank may at its discretion, verify the information provided in this Annexure-G in respect of the service center for their veracity and correctness. Providing false information shall attract cancellation of empanelment.

The Vendor should also have satisfactory track record of service support rendered by them as judged by the Bank.

5. Manufacturer’s Authorization Form

Vendors, other than the manufacturers must submit a letter of authority [Original letter on

letterhead of the OEM duly signed and stamped by its authorized signatories] from their

manufacturers that they have been authorized to quote on behalf of the manufacturer as per

Annexure - E.

The Bank has a right to verify the Manufacturers Authorization Form [MAF] submitted by the Vendors.

6. Earnest Money Deposit (EMD)

Vendors are required to give Earnest Money Deposit (EMD) of Rs.2,50,000/- or Rs.1,00,000/- or Rs.75,000/- or any two or all, by way of Demand Draft favouring Andhra Pradesh Grameena Vikas Bank. The EMD amount of the empanelled vendors shall be retained for the period of empanelment i.e., THREE YEARS and deposited in the Bank’s EMD A/c as security deposit and NO INTEREST is payable.

Offers made without EMD will be rejected.

Forfeiture of EMD: The EMD will be forfeited, if the Vendor withdraws or amends impairs or

derogates from the offer in any respect within the period of validity of the offer or does not

perform the obligation as per Tender.

7. Tender Cost

Tender is available free of Cost and can be downloaded from our Bank’s website:

www.apgvbank.in

17

V. ANNEXURE - A

Tender Offer Covering Letter (on Vendor‟s letter head)

Date: 2017

Your Offer Reference No. :

To

General Manger (I) Andhra Pradesh Grameena Vikas Bank,

Head Office, H.No.2-5-8/1, Ram nagar,

Hanmakonda, Warangal Urban District– 506001

Telangana State

Dear Sir,

Tender Ref. No: 7 /2017-18 dated 16/_/2017

Having examined the tender documents including all annexures, the receipt of which is hereby duly acknowledged. We, the undersigned, offer to supply and install

1. Integrated Systems (CCTV+Burglar+Smoke Alarms)

2. Standalone CCTV (NVR) Systems

3. Standalone Smoke alarms

at various branches/ATMs of the Bank in conformity with the said tender documents. We accept all the terms & conditions of this tender.

If our tender offer is accepted, we undertake to supply & install all the equipment as

specified in the contract as per terms and conditions of the tender. We also agree to provide

Warranty and AMC as per the terms specified in the tender.

We agree to abide by this tender offer till 180 days from the date of opening of Technical Offer and our offer shall remain binding upon us and may be accepted by the Bank any time before the expiration of that period.

Until a formal contract is prepared and executed, this tender offer, together with the Bank‘s written acceptance thereof and the Bank‘s notification of award, shall constitute a binding contract between us.

We confirm that, we have not made any changes in the tender documents downloaded, except for filling in appropriate columns.

We understand that the Bank is not bound to accept the lowest or any offer the Bank may receive.

Dated this day of _2017

Signature: (In the Capacity of :)

Name: Email ID:

Duly authorized to sign the offer for and on behalf of Contact No:

Contact address:

18

VI. ANNEXURE - B

Checklist to Vendors Notes:

1. Technical Documents should be neatly indexed.

2. Your offer will be liable for outright rejection in case you do not submit the

following manuals/information/literature along with the offer in a printed and

readable form / on a CD. If the same is provided in printed form, Vendors are

requested to provide original copies of the documents. In case the original copies

are not available, Vendors may provide good quality photocopies.

3. Availability of adequate, correct and relevant technical documents is essential for

evaluation of the offer.

4. Vendors may add any other documents in addition to the one listed below, which

will support their offer.

Sl. No. Item Description Documents Provided

1 Index of technical documents

2

Integrated Systems & Standalone systems’

technical manual & documents on the software

items

3 Integrated Systems & Standalone systems’ installation manual

4 Integrated Systems & Standalone systems’ site preparation guide

5 Product Brochures/Leaflets of the CCTV/NVR

6

Integrated Systems & Standalone systems’

user manual (Viewing/downloading image pictures

through Client Software in a PC)

7 Documents on Central Monitoring Software (CMS)

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VII. ANNEXURE - C

Terms and Conditions of the Tender

1. Technical Inspection and Performance Evaluation

The Bank reserves its right to carry out technical inspection and performance evaluation

(bench- marking) of Security Systems offered by Vendors, on the date and time as per the

discretion of the Bank. The Vendor shall install the Security system in an identified Office/

Branch/ATM of the Bank for evaluation, if required.

2. Pricing & Payments

The Vendor should quote unit price of Integrated or Standalone Systems (Security

System) in the Commercial Offer, when called for, with 3 Years comprehensive on-site

warranty in Indian Rupees and inclusive of prevailing GST or any taxes, packing, forwarding,

import and customs clearance, transportation to respective sites, insurance till delivery at

sites, cost of installation including civil work for wall mounting of Security System on a

rack either in Branch Manager’s cabin or any other place in a concealed position, fixing the

cameras in a concealed and image clear position, wall mounting, commissioning and

comprehensive on-site maintenance services.

From the date of placing the order till the delivery of the Security System, if any changes are

brought in the tax structure by the Government resulting in reduction of the cost of the

Security System, the benefit arising out of such reduction shall be passed on to the Bank.

However, no increase in rates shall be accepted due to any change in tax structure.

3. Payment Terms

The Bank will make payment as follows:

3.2.1 90 % of the order value (of the cost of lot instructed to be delivered) will be paid on

delivery, installation, and satisfactory performance of the Security System. Vendor

may claim 90 % of the order value on per site basis, if he provides a certificate from

the concerned location or Branch Manager, that the site is not ready (SNR) for

installation. The Bank will make this payment within 30 working days from the date

of receipt of claim from the Vendor against proof of delivery, installation and

satisfactory performance duly acknowledged by the branch officials under

branch/office seal. The Security System installed should be linked to CMS(Central

Monitoring Station) at our Regional Office (RO) or head Office)HO or designated

location, for branches already with Internet or as and when linked with internet, for

monitoring health of Security Systems on a daily basis at the vendors cost.

3.2.2 The balance of 10% will be paid only after successful completion of the WARRANTY

PERIOD with a claim period of six months, subject to penalty clauses cited in this

tender document elsewhere.

All the documents evidencing delivery & installation of Security System shall be in original.

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4. Delivery & installation

The Vendor shall be responsible for delivery & installation of the Security System ordered

at all the sites and for making them fully functional at no additional charges to the Bank

within 3 (three) weeks from the date of issue Delivery Instruction (DI). The Bank

reserves the right to issue DI in staggered manner depending upon the requirements. The

Vendor shall be responsible for immediate delivery of the Security System on receipt of

such DIs.

If the Vendor fails to deliver and/or install all the equipment ordered within the stipulated

time schedule or by the date extended by the Bank, the same shall be treated as a breach of

contract. In such case, a penalty of 2% of the bill amount shall be levied for the first week

and 4% for the next two weeks and thereafter cancellation of order or considering any other

option shall be at the discretion of the Bank.

In the event of the Bank agreeing to extend the date of delivery at the request of the

Vendor, it will be at the discretion of the Bank.

The Vendor may be required to shift and install the Security System to alternative locations if the Bank desires so.

Appropriate insurance to cover the Security System for the transit period and till the time

of its acceptance (till the systems are installed & performing to the satisfaction of the Bank)

by the Bank at the respective site is to be taken-care by the Vendor.

At the discretion of the Bank, there will be an acceptance test conducted by the Vendor in presence of the Bank officials and/or its nominated consultants after installation of complete equipment. In case of serious discrepancy in Security System supplied including software, the Bank may reject the entire lot of Security Systems supplied & installed and return them back to the Vendor at Vendor‘s costs and risks.

The Vendor should not substitute any internal components or subsystems of Security

System by similar items from different manufacturers, without adequate justification

acceptable to the Bank.

The Bank will not arrange for any Road Permit/Sales Tax clearance for delivery of Security

System to different locations and the Vendor is required to make its own arrangements for

delivery of Security System to the locations as per the list of locations/sites provided from

time to time by the Bank. However, the Bank will provide letters/certificate/authority to the

Vendor, if required.

5. Site Preparation

The Security System should normally be installed in the Branch Manager‘s Cabin in a wall

mounted rack. All wiring/cabling being done should be fully concealed in false roofing/pipe.

The ATM Cameras should be flushed to the wall and appropriately hidden. Hub, wherever

provided for the ATM, should be so placed/ installed that it is not accessible to the public.

The Vendor shall also be responsible to provide any related equipment and complete/provide

wiring work at the site. The Bank will not provide any additional equipment/component for

completion of the Security System installation at the site. Immediately on receipt of

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Delivery Instructions the Vendor has to take up with Branch/Regional Office for necessary

site preparation and liaise with them for necessary arrangements required for installation. In

exceptional cases where there is specific cause of delay, the Vendor need to obtain a

Certificate from the Branch having received the delivery of Security System and the reason

for delay in installation. This should be done in exceptional cases only. However, final

payment will be released only after complete installation.

6. Completeness of Installation

The Vendor shall be responsible for installation of the Security System at the

branches/ATMs for making them fully functional at no additional charge. The installation will

be deemed as incomplete if any component/s of the Security System is/are not delivered

or is delivered but not installed and/or not operational or not acceptable to the Bank after

acceptance testing/examination.

In such an event, the supply & installation will be termed as incomplete and it will not be

accepted and warranty period will not commence. The installation will be accepted after

complete commissioning of Security System, satisfactory working and furnishing of the

certificate from the Branch. Further, a Security System shall be deemed as installed, only if

the Security System is configured in CMS, unless otherwise the reasons are due to network

issues.

7. Acceptance Testing

Acceptance test/s shall be conducted by the Bank randomly, at its discretion, at the site in

the presence of the officials of the Bank and/or its nominated consultants to arrive at

necessary Bench Marking and as part of Proof of Concept regarding placement and

positioning of Security System / Cameras/ Hub and concealed laying of related cables.

There shall not be any additional charges payable by the Bank for carrying out this

acceptance test. The Bank may seek the help of OEM.

The Acceptance Test/s shall be carried out broadly on the following guidelines

a) The delivered Security System and Software should be as per the purchase order

without deviation.

b) Security System Configuration and the Software should be fully installed as per specifications.

c) The Vendor must demonstrate the features specified in Security System specifications.

d) Successful live operation of Security Systems

e) Satisfactory demonstration of CMS for the Security Systems installed.

In the event of any errors and bugs detected during acceptance testing, resulting in

corrective action required by the Vendor, the schedule for acceptance testing will be revised

to a mutually convenient date at the cost and expenses of the Vendor.

The Bank reserves its right to get the Security System and related accessories tested by

any consultant/agency of its choice and the Vendor shall not object to the same.

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8. Penalties

8.1 For delay in delivery/installation

For any delay in delivery/installation of the Security System beyond 3(three) weeks from

the date of Delivery Instruction (DI) by the Bank, a penalty of 2% of the bill amount shall

be levied for the first week and 4% for the next two weeks and thereafter cancellation of

order or considering any other option shall be at the discretion of the Bank.

However this penalty will not be applicable if the delay is with the prior written approval of

the Bank.

8.2 For delay in repair

Any Security System that is reported to be down on a given date should be repaired by the next day. The downtime should not normally exceed 24 hours and in no case beyond 3 working days. If it is getting late the vendor should replace with a new one immediately. The reporting shall be through an Email and telephonic message or any other mode as the Bank may decide.

In case Vendor fails to meet the above standard of maintenance, the Bank reserves

the right to levy a penalty of Rs.500.00 (Rupees Five Hundred Only) per day. The

Bank shall have the right to set off the amount towards penalty, if any remains

unpaid from the balance 10% of the order value of the current or any other unit/s

parked anywhere with the Bank.

9. Order Cancellation

The Bank reserves its right to cancel the entire/unexecuted part of the order in the event of

one or more of the following situations:

1. Delay in delivery beyond the specified period for delivery.

2. Delay in installation beyond 6 weeks from the date of delivery instruction.

3. Serious discrepancy in Hardware/Software noticed during the subsequent

evaluation/acceptance testing.

4. Repetitive hardware failures/poor service after the delivery and acceptance of a lot by

the Bank.

5. Any other reason

In addition to the cancellation of purchase order, the Bank reserves the right to set-off the

EMD or RMD set off 10% performance amount deposited earlier and may claim the

damages from the Vendor.

10. Insurance

The Security System to be supplied should be insured by the Vendor against all risks of

loss or damage from the date of shipment till such time it is delivered at the Bank‘s site,

installed & accepted by the Bank in full functioning state. The Bank shall not be liable to

the vendor for any loss during the transport and till the installation is complete and the

unit is performing to the satisfaction of the Bank.

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11. Warranty & Preventive Maintenance (Quarterly)

The offered Security System should have THREE YEARS COMPREHENSIVE ON-SITE

WARRANTY from the date of installation and acceptance of the Security System by the

Bank. All the COMPONENTS in the Security System should be covered under warranty

without exception and will be replaced in case of defect or malfunction, at no cost to the

Bank.

Vendor shall be fully responsible for the manufacturer‘s warranty in respect of proper design,

quality and workmanship of all equipment, accessories etc., covered by the tender. Vendor

must warrant all equipment, accessories, spare parts etc. against any manufacturing defects

during the warranty period. During the warranty period, the Vendor shall maintain the

systems and repair/replace at the installed site all defective or failed components, at no

additional charges to the Bank.

Preventive Maintenance: Should be carried out once in a quarter at each site after

installation of the Security System and the same should be properly recorded under

authentication of the Bank’s branches/offices. In case the Vendor fails to maintain the

Security System as per the warranty terms during the warranty period, the 10%

Performance Deposit will be invoked and the damages will be claimed from the Vendor.

The Vendor should send the quarterly service report to the respective Regional

Offices(RO) of the Bank and a summary of the same (RO wise) to the Planning &

Development(P&D), Head Office of the Bank.

Warranty should not become void if the Bank buys any other supplemental hardware/

software from a third party and installs it with/in these machines in the presence of the

representative of the Vendor. However, the warranty will not apply to such third-party

hardware/ software items installed by the Bank.

The Vendor should quote unit price of Security System in the Commercial Offer, when

called for, with 3 Years comprehensive on-site warranty and inclusive of all taxes.

12. Annual Maintenance Contract (AMC) – 4 years

The Vendor should also quote separately for Annual Comprehensive Maintenance

Charges at site from the date of expiry of the warranty period (post-warranty) for Security

System in the Commercial Offer, when called for. This rate shall be as under:

1. 4th year comprehensive on-site annual maintenance charges in Indian rupees inclusive

of all taxes

2. 5th year comprehensive on-site annual maintenance charges in Indian rupees inclusive

of all taxes

3. 6th year comprehensive on-site annual maintenance charges in Indian rupees inclusive

of all taxes

4. 7th year comprehensive on-site annual maintenance charges in Indian rupees inclusive

of all taxes

The offer must give commitment to provide the Annual Comprehensive Maintenance at site

24

inclusive all the components in the Security System (NVR, Cameras, Monitor, all

Sensors, Hooters/Sirens etc.), for four years from the date of expiry of warranty.

Vendors are expected to maintain the equipment supplied for least seven years from the

date of installation.

It may be noted that the Bank reserves its right to ask for a performance bank

guarantee (in the prescribed format as per Annexure-K) to the tune of 15 % of the

value of the order, for one year, renewable every year, if AMC charges quoted by

the Vendor are abnormally low (below 3 % of the cost). The Bank also reserves its

right to decide on this matter and its decision shall be binding on the Vendor without any

further explanation to the Vendor. This Bank Guarantee will be linked to the AMC

obligations of the Vendor. The Bank reserves its right to disqualify any offer made with

AMC rate of less than 3 % as unrealistic.

Preventive Maintenance - Quarterly: The Vendor shall accomplish Preventive

Maintenance activity once in a quarter at each site during AMC period to ensure that all

hardware / software components function without defect or interruption. In case the Vendor

fails to maintain the Security Systems as per the AMC terms during the AMC period, the

Performance Bank Guarantee will be invoked and the damages will be claimed from the

Vendor.

The Bank will pay AMC Charges at the end of each quarter after receiving the service reports

from the Vendors and a review after each year.

The Vendor should send the quarterly service report to the respective Regional

Offices of the Bank and a summary of the same (Regional Office wise) to the P&D

department, at Head Office of the Bank or as directed by the Bank.

13. Spare Parts (Available for 7 years)

The Vendor will make the spare parts for the Security Systems available for a minimum

period of seven years from the time of acceptance of the system. Thereafter, the Vendor

may give a minimum of twelve months’ notice prior to discontinuation of support services,

so that the Bank may order its requirements of the spares in one lot, if it so desires.

During the warranty/AMC period, if any spares are not available or difficult to procure or the

procurement is likely to be delayed for replacement, if required, the replacement shall be

carried out with equipment of equivalent capacity or higher capacity at no additional charges

to the Bank.

14. Watermarking Technology

The Vendor shall confirm the availability of technology of “Watermarking”, which

is a global standard, while capturing the images from the Security System, which deals

with embedding certain information into the host data in such a way, that it remains

transparent or undetectable. The “watermarking” should be intact always and it should

be disturbed when somebody tries to edit the content in any manner in order ensure that

the originality of recordings can always be maintained and verified.

The backed up files should have the watermarking intact. The Vendor should confirm

that by the virtue of adopting aforesaid “watermarking”, should there be attempts for

25

modifications in the backed up files in another system or another media, the watermarking

will get disturbed and tampering can be easily detected.

15. Storage of Data & Providing Video Proof (90days)

The Vendor shall be fully responsible to ensure the availability of minimum 90 days

recorded data in the hard disk/s in the Security System (NVR/DVR), with an

overwriting mechanism on FIFO (First In First Out) basis. The Vendor shall provide

the technical calculation of storing minimum 90 days of data (HD recording) in the

mentioned storage disk size. The Vendor shall also be responsible to provide recorded data

duly written on the storage media viz. DVD/ CD/ Pen Drive or any other suitable media in

case of any requirement from the Bank and also pass on the procedure to the usage branch

staff for retrieving the required data on date wise basis.

The Vendor shall be fully responsible to ensure the adherence to the above Clause. In the event Vendor fails to meet the above requirement, he shall indemnify the Bank for loss incurred to the Bank. Further, the Bank shall not be liable to any third party and Vendor shall be solely responsible to third party/authorities.

Video Proof should be provided to the Bank Officials only. The Vendor shall not give/provide

Video Proof etc., directly to any individuals other than our Bank Officials under any

circumstances. Video Proof provided through e-mail should not be charged. Necessary

Client Software/Tool for retrieval of Data from the (Security System)NVR/DVR to

the local PC should be ported in one/two PCs in the branch and necessary write-

up/document should be supplied to the branches. Viewing of images/data recorded in

NVR/DVR in both live and playback mode should be enabled at the Branch Manager‘s cabin

through the TFT Monitor.

16. Local Support

The Vendor should be capable of meeting the service & support standards as specified in this

tender. Vendors are also required to submit along with their offer a detailed support plan

providing complete details like address of the support center, number of service engineers

available along with their names, telephone/mobile numbers, etc. This plan must cover all

the locations that have been indicated in the list of the locations as given in Annexure-G.

17. Mean Time between Failures (MTBF) – During Warranty

If during the warranty period, any Security System (hardware) fails on four or more

occasions in a quarter, it shall be replaced by equivalent / superior new Security System

by the Vendor at no additional cost to the Bank.

18. Inter-working of Hardware and Software

The Vendor must integrate all the components supplied by him to make the Security

System (NVR/DVR System) integrated and fully functional. It will be Vendor‘s

responsibility to locate/identify the exact nature of the problem/fault/s and rectify the same.

Under no circumstances will a problem/fault be blamed on the interface/ATM/switch/any

other hardware/ software without sufficient cause and justification.

The Vendor must also take necessary steps to install all the software components supplied by him on the hardware supplied. Moreover, any relevant software patches that are required to be applied to the system software to make it compatible with supplied hardware must be identified and installed from time to time during the warranty period and AMC period.

26

19. Co-operation with Service Providers

The Vendor, who is awarded the works, should co-operate with Bank‘s ATM Service

Provider or any other agency which has been entrusted with or involved in the work of

managing & maintaining the Bank‘s Branch / ATM network.

20. Software Drivers & Manuals

The Security Systems / NVR/DVR System shall have to be supplied with the software drivers

and manuals as applicable. The Vendor should supply along with each integrated or

standalone System, all the related documents and software. These will include all, but not

restricted to user manual, operation manual, Operating System, other software, drivers etc.

21. Training

The Vendor shall provide necessary and adequate:

a) Training to the staff of the Bank/Branch

b) The Bank will not pay any additional charges for the training

c) Write-ups for the staff about accessing the client software, downloading

images to a local PC etc.

d) Give passwords that may be required to access & use the system/s

e) Maintenance aspect of the INTERNET / SIM, that may require for sending

SMSs or EMAILS or live VIDEO STREAMING at remote locations or on their

connected MOBILE PHONES.

22. Passwords

All the passwords for Hardware / Software that may be required for un-interrupted

functioning of the Security Systems & usage by the Bank staff shall be provided by the

vendor/s. No hidden passwords should be installed.

23. Central Monitoring Software (CMS)

The Vendor should provide Central Monitoring Software (CMS) Solution to monitor the health

and functioning of all Security Systems (NVR/DVRs) or Controlling units to be set up at a

central location (FTS Center, RO/HO) at no additional cost to the Bank. This CMS Solution

should be IP based and should be accessible from at least two PCs at Regional Offices/Head

Office. The CMS should be implemented and demonstrated after successful

installation of 25 branches at our Regional Offices or IT Cell at Hyderabad or Head

Office at Warangal.

The software should generate daily health status reports of all the installed Security system

or NVR/DVRs or the Controlling unit and send through Email to the designated officials

automatically. Minimum health status required is:

a) Functioning status of Security System or NVR/DVR

b) Functioning status of each and every camera

c) Functioning status of each and every Hard Disk

d) Status of recording

e) Date-wise number of days of recorded data available

f) If down, since when and the reasons

27

Further, the CMS should have the below mandatory features;

a) Clock synchronization of Security System or NVR/DVR with that of server. b) Restart the Security System or NVR/DVR from CMS. c) Preview and playback feature of the cameras. d) Accessing NVR/DVR configuration window from CMS. e) NVR/DVR quick search feature. f) Capture the snap shot of the camera/s & pull the Footage from CMS.

g) Sending SMS to the saved numbers (in case of malfunction of NVR/DVR system).

h) Real time monitoring as well as schedule monitoring. i) Giving rights to different users with different privileges. j) Generating Management Information System (MIS) reports. k) No restriction on the number of channels to be linked.

l) A pop-up for the following alerts should appear on the screen and should be able to

export as a report in Excel format.

Ping failure

Router error

Signal error

Record error of the Camera/s

Hard Disk/s error

Port error

Login error

No Error

Change of System configuration from Motion Detection mode to Regular mode

The bank will also need weekly and monthly consolidated reports which are auto generated and

sent by emails. The report formats shall be arrived through discussions during the installation

phase. In addition to the above, the software should generate the following reports;

a) Branch-wise details of non-functional NVR/DVRs and accessories, where issues are not resolved within 24hrs.

b) Branch-wise details, where recording is not taking place. c) Branch-wise details, where recording is not available for 90 days.

d) Branch-wise details, where the cable has been disconnected from DVR.

24. Facility Management Services (FMS)

The Bank shall also avail the services of the successful Vendor for the Facility Management

of Security System remotely from a central location (FTS Center, RO/HO). Hence, the

Vendor shall also offer Facility Management Services (FMS) through CMS to extend the

service support and monitoring of NVR/DVRs, at various locations in the Bank, by deploying

one Service Engineer for one shift from Monday to Saturday (from 10:00 AM to 06:00 PM)

at their own cost to achieve the following objectives:

1. Remotely monitoring the working of the Security System, Cameras, Hard disks, Hubs and other related hardware, software as per the requirements of the Bank, through their Central Monitoring Software from the Bank‘s FTS Center, RO/HO Warangal.

2. Providing footages through video clippings to the Bank officials for producing the same as evidence to the Law Enforcing Authorities.

3. To remotely PING and TELNET the DVR system to check proper connectivity to CMS

and to query proper establishment of connection to TCP port. 4. Configuring the DVR in Motion Detection mode, if the same is configured in Regular

Mode.

The scope of work for these services shall be as detailed in Annexure –L of this tender.

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25. Service Level Agreement (SLA)

The successful bidder is required to enter into a Service Level Agreement(SLA) with the

Bank, which will include various aspects of services to be provided to the Bank and

maintenance apart from each and every point published in this Tender. The SLA to be

entered in to by the successful Bidder shall be as approved by the Bank only. Failure of the

successful Bidder to comply with the requirement of executing Contract constitutes

sufficient grounds for the annulment of the award and forfeiture of the bid security.

26. Indemnity

The Vendor shall indemnify, protect and save the Bank against all claims, losses, costs, damages, expenses, action suits and other proceedings, resulting from infringement of any patent, trademarks, copyrights etc. or such other statutory infringements in respect of all the Security System supplied by Vendor.

27. Limitation of Liability

The liability of the successful Vendor arising out of any penalty and/or damages (on account

of non-performance or inadequate performance or deficiency of services or breach of

contract), which are resulting from any actions and/or deficient services of the Vendor or its

employees or agents or the Service Provider shall be up to an amount equivalent to 10% of

the order value. However this limitation shall not be applicable for the damages / claims /

costs / losses arising out of any infringement by the successful Vendor. The Vendor shall

indemnify in full without any limitation, protect and save the Bank against all claims, losses,

costs, damages, expenses, action suits and other proceedings resulting from infringement of

any law pertaining to patent, trademarks, copyrights, etc., or such other statutory

infringements in respect of all the hardware and software supplied and /or used by them for

the purpose of fulfilling the contractual obligations or while rendering the necessary services

specified in this tender/contract/scope of services.

28. Publicity

Any publicity by the Vendor in which the name of the Bank is to be used should be done only with the explicit written permission of the Bank.

29. Guarantee

Vendor should guarantee that the Security Systems delivered to the Bank are brand new, including all accessories. In the case of software, the Vendor should guarantee that the software supplied to the Bank is licensed and legally obtained. All hardware and software must be supplied with their original and complete printed documents.

30. Assurance

The Vendor should provide an assurance, by accepting the Order and by complying with

same during execution, that the application /software/ other item that is being supplied is

free of malware, free of any obvious bugs and free of any covert channels in the code of the

version of the application, at the time of delivery of programs/codes/items as well during as

any subsequent versions/modifications done to the supplied programs/codes.

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31. Non-Disclosure Agreement

The Vendors undertake that they shall not disclose confidential data pertaining to the Bank and its customer‘s data, which is acquired by them during the course of implementing and providing services.

32. Confidentiality

The Parties shall observe the strictest confidentiality in respect of all matters relating to the

implementation of this tender. All the information under this tender will be treated as

confidential and shall not be disclosed to any third party unless otherwise agreed by the

non-disclosing party. Nothing in this tender shall however be deemed to prohibit disclosure

of any confidential information required under law, under a court order or by any regulatory

or governmental authority. The obligation to maintain secrecy shall survive the termination

of the agreement.

33. Information Security

The Vendor shall represent and warrant that it has developed, implemented and will

maintain effective information security policies and procedures that include administrative,

technical and physical safeguards designed to (1) ensure the security and confidentiality of

confidential information provided to the Vendor hereunder, (2) protect against anticipated

threats or hazards to the security or integrity of such confidential information; and (3)

protect against unauthorized access or use of such confidential information. The Vendor

represents and warrants hat its collection, access, use, storage, disposal and disclosure of

information does and will comply with all applicable privacy and data protection laws, as well

as all other applicable regulations and directives.

The Vendor shall agree to notify the Bank within two (2) business days in writing of any

discovery by the Vendor of any breach or suspected breach of the provisions of this Tender

or any loss or unauthorized use, disclosure, acquisition of or access to any Bank‘s

Confidential Information and/or bank‘s business systems of which the Vendor becomes

aware. The Vendor shall promptly take all appropriate or legally required corrective actions,

and shall cooperate fully with Bank in all reasonable and lawful efforts to prevent, mitigate

or rectify such Data Breach.

34. Force Majeure

The parties shall not be liable for default or non-performance of the obligations under the

contract, if such default or non-performance of the obligations under this contract is caused

by any reason or circumstances or occurrences beyond the control of the parties, i.e. Force

Majeure.

For the purpose of this clause, Force Majeure shall mean an event beyond the control of

the parties, due to or as a result of or caused by acts of God, wars, insurrections, riots,

earth quake and fire, events not foreseeable but does not include any fault or negligence or

carelessness on the part of the parties, resulting in such a situation.

In the event of any such intervening Force Majeure, each party shall notify the other party

in writing of such circumstances and the cause thereof immediately within five calendar

days. Unless otherwise directed by the other party, the party pleading Force Majeure shall

continue to perform/render/discharge other obligations as far as they can reasonably be

attended/fulfilled and shall seek all reasonable alternative means for performance affected

by the Event of Force Majeure.

30

In such a case, the time for performance shall be extended by a period/s not less than the

duration of such delay. If the duration of delay continues beyond a period of three months,

the parties shall hold consultations with each other in an endeavor to find a solution to the

problem.

Notwithstanding above, the decision of the Bank shall be final and binding on the Vendor.

35. Resolution of Disputes

The Bank and the Vendor shall make every effort to resolve amicably, by direct informal

negotiation, any disagreement or dispute arising between them under or in connection with

the contract. If after thirty days from the commencement of such informal negotiations, the

Bank and the Vendor have been unable to resolve amicably a contract dispute, either party

may require that the dispute be referred for resolution by formal arbitration.

All questions, disputes or differences arising under and out of, or in connection with the

contract, shall be referred to two Arbitrators: one Arbitrator to be nominated by the Bank

and the other to be nominated by the Vendor. In the case of the said Arbitrators not

agreeing, then the matter will be referred to an umpire to be appointed by the Arbitrators in

writing before proceeding with the reference. The award of the Arbitrators, and in the event

of their not agreeing, the award of the Umpire appointed by them shall be final and binding

on the parties.

The Arbitration and Reconciliation Act 1996 shall apply to the arbitration proceedings and the venue of the arbitration shall be Warangal or Hyderabad.

During the period of dispute each party shall continue its obligations under this tender.

36. Letter of undertaking of Authenticity

The Vendor shall undertake that all the components /parts/ software used in the NVR/DVRs shall be original, new components /parts/ software only, from respective OEMs of the products and that no refurbished/duplicate/second hand components/parts/software are being used or shall be used.

The Vendor shall undertake that in respect of licensed operating system, if asked for by the

Bank in the Purchase Order, the same shall be supplied along with the authorized license

certificate and also that it shall be sourced from the authorized source.

The Vendors shall undertake to produce the certificate form its OEM supplier in support of

above undertaking at the time of delivery/installation. It will be the Vendors responsibility to

produce such letters from its OEM suppliers at the time of delivery or within a reasonable

time.

In case of default and the Vendors are unable to comply with the above at the time of delivery or during installation, for the Security systems NVR/DVRs already billed, the Vendor shall agree to take back the Security systems NVR/DVRs without demur, if already supplied and return the money, if any paid to the Vendor by the Bank.

37. Black listed / Financial disputes with APGV BANK

Vendors who are black listed by any organization or Bank or those vendors having financial

disputes with APGV Bank are not eligible for participation in the tender process.

31

VIII. ANNEXURE - C1 Terms and Conditions Compliance Table

The Offer must specify the unconditional willingness to abide by the Terms and Conditions of

the Tender. The Terms and Conditions specified elsewhere in the Tender should be complied

along with the compliance / conformity / willingness to offer as per the terms of the Tender

towards requirements of the Bank as under:

Term No.

Short Description of term [This column Not to be altered by the

Vendor]

Accepted / Complied (Yes/No)

[Blanks not permitted; either YES‘ or NO‘ only]

Detailed Explanation about deviation, if not complied (See NOTE below this table)

1 Technical Inspection and Performance Evaluation

2 Pricing and Payments

3 Payment Terms

4 Delivery & Installation

5 Site Preparation

6 Completeness of Installation

7 Acceptance Testing

8 Penalties

9 Order Cancellation

10 Insurance

11 Warranty

12 Annual Maintenance Contract (AMC)

13 Spare Parts

14 Watermarking Technology

15 Storage of Data & Providing Video Proof

16 Local Support

17 Mean Time Between Failure(MTBF)

18 Inter-working of Hardware and Software

19 Co-operation with Service Provider

20 Software drivers & Manuals

21 Training

22 Passwords - Dissemination

23 Central Monitoring Software (CMS)

24 Facility Management Services (FMS)

25 Service Level Agreement (SLA)

26 Indemnity

27 Limitations of Liability

28 Publicity

29 Guarantee

30 Assurance

31 Non-Disclosure Agreement

32 Confidentiality

33 Information Security

34 Force Majeure

35 Resolution of Disputes

36 Letter of Undertaking of Authenticity Note: Deviation can be mentioned only if compliance column is shown as “NO”. Otherwise it will construed as complied as per the requirement of Bank] Please note that specifying deviation elsewhere in the Offer document will not be considered, if here it is mentioned as complied – YES

Dated this _day of_ _Month, _2017. Signature: In the Capacity of: Duly Authorized to Sign the Offer and Terms and Conditions on behalf of (Company)

32

IX. ANNEXURE - D Details of the Vendor

Details filled in this form must be accompanied by sufficient documentary evidence, in order to facilitate the Bank to verify the correctness of the information.

S. No

Item Details

1 Name of Company

2 Postal Address

3 Telephone, mobile and Fax numbers

4 Constitution of the Company (should be a Registered Company and not a Proprietorship/ Partnership firm)

5 Name and designation of the person authorized to make commitments to the Bank

6 Email Address

7 Year of commencement of Business

8 Year of commencement of Business of NVR/DVR System

8 GST Registration Number

9 Income Tax Number [TAN / PAN No.]

10 Service Tax Registration Number

11 Whether direct manufacturer or authorized dealers/agent

12 Name and Address of manufacturer

13 Location of Manufacturing facility

14 Brief Description of facilities for manufacture, production, inspection, testing and quality assurance

15 Brief Description of after sales service facilities available with the Vendor Please fill up Annexure -G also.

16 Website Address of the Company

17 Whether you are blacklisted by any organizations / Banks, during the last five years, if so give details

Dated this day of_ ________Month, 2017

Signature:___________________

In the Capacity of:

Duly Authorized to Sign the Offer and Terms and Conditions on behalf of

(Company)

33

X. ANNEXURE - E Manufacturer’s Authorization Form (MAF)

Ref. No. dated ____/___2017

General Manager (I) Andhra Pradesh Grameena Vikas Bank,

Head Office, Warangal,

H.No.2-5-8/1, Ram Nagar, Hanmakonda,

Warangal Urban District– 506001

Telangana State

Dear Sir,

Tender Ref. No: 7 /2017-18 dated ___.11.2017

We who are established and

reputable manufactures of _having factories at

_________ and ________________________ do hereby

authorize M/s ____________________________________(Name and address of the

Vendor) to offer their quotation, negotiate and conclude the contract with you against the

above invitation for offer.

We confirm that the Vendor's Security system or NVR/DVR business alone had annual sales

turnover exceeding Rs.10.00 lakhs during each of the Financial Years 2015-16 and 2016-17.

We hereby extend our full guarantee and warranty for the products as per the terms and

conditions of the offer and the contract for the equipment and services offered against this

invitation for offer by the above firm.

Yours faithfully,

(Name)

for and on behalf of

M/s ______________________ (Name of manufactures)

Note: This letter of authority should be on the letterhead of the manufacturer/s and should be signed by a competent person of the manufacturer.

34

XI. ANNEXURE - F Details of Track Record of Past Installations

Name of the Vendor

S. No.

Name of the Client DVR System Date of the completion of

installation

Contact Person -Name, -Tel. No. -Fax No., -Address In FY

2015-16 In FY

2016-17 Make & Model

Qty

1

2

3

4

5

Dated this _day of_ _Month, _2017.

Signature: ____________________________

In the Capacity of:

Duly Authorized to Sign the Offer and Terms and Conditions on behalf of

(Company)

35

XII. ANNEXURE - G Details of Service Center

Vendor has to specify the service center from where they will support the location, where the Vendor does not have own/franchisee [details to be furnished in Column No. 9].

Please mention in Column No. 3- 1. O- For Own Service Center

2. F- For Franchisee Center 3. No- For center where Vendor do not have Own/Franchisee Center

4. Column 9 should be filled only when the response to column 3 is 'No'

S. No

REGIONAL OFFICES

(Mandatory Locations)

Own or

Franchisee

O/F/No

Postal Address

Con-tact Nos.

Service Facilities available

Number of

service engineers

Time required

to

report to the

Branch

Service center name

where Vendor do not have

own/ franchisee

1 2 3 4 5 6 7 8 9

1 SRIKAKULAM

2 VIZIANAGARAM

3 VISHAKAPTNAM

4 KHAMMAM

5 WARANGAL

6 NALGONDA

7 MAHABUBNAGAR

8 SANGAREDDY

9 ASHOKNAGAR

10 BHADRACHALAM

11 PARVATHIPURAM

Note: The availability of service center at the above locations are mandatory.

Dated this _________day of_ _____________Month, 2017.

Signature: ________________________

In the Capacity of:

Duly Authorized to Sign the Offer and Terms and Conditions on behalf of company)

36

XIII. ANNEXURE - H Bill of Materials and Price Schedule (Technical Offer)

Note:

This bill of material must be attached to the Technical Offer. Vendor must take care that no price information is given in this format accompanying Technical Offer.

Technical Specifications for Supply and Installation of INTEGRATED SYSTEM

(8/16-Channel HD IP CCTV +Burglar & Alarm system) as one unit:

S

No Schedule / Description Make Qty

Rate

Rs.

1

Integrated 8-CHANNEL Smart

server with Alarm, Smoke safety,

automation and NVR

Crestron/GE Security / Q-See

Intermatic/Onebee/ Belkin/Wink/

Q-See/Securico/Honeywel/ Bosch

1 X

2

Integrated 16-CHANNEL Smart

server with Alarm, Smoke safety,

automation and NVR

Crestron/GE Security / Q-See

Intermatic/Onebee/ Belkin/Wink/

Q-See/Securico/Honeywel/ Bosch

1 x

3 19” or above LED Monitor HP/ACER/ LG/SAMSUNG/ 1 X

4 Wireless Door Sensor

Hikvision/ Bosch/Pelco/Onebee/

CPplus/Q-See/Dauha/Honey well

1 X

5 Wireless Shutter Sensor 1 X

6 Wireless Smart Switch 1 X

7 Wireless Outdoor Siren (150db) 1 X

8 Wired Indoor Siren (110db) 1 X

9 2 MP(IP) IR Dome

Hikvision/ Bosch/Pelco/Onebee/

CPplus/ Q-See

3 X

10 2 MP( IP) IR Bullet 2 X

11 2MP (IP), IR Wireless –

(For Self Recording facility & Storage) 1 X

12 64Gb Micro Sd Card Sandisk/Transcend/ Kingston

/Samsung/Cellet 1 X

13 Poe Switch 8-Port Full , Gigabyte

(10/100/1000)

D-ink/Hikvision/Netgear/Digisol/

UTT 1 X

14 Poe Switch 8-Port Full , Megabyte

(10/100

D-ink/Hikvision/Netgear/Digiso/

UTT l 1 X

15 Wireless Smoke Detector Crestron/Schlage/GE Security/ Q-

See

Intermatic/Onebee/Belkin/Wink

2 X

16 Panic Switch wireless 2 X

17 Two Way Key-Pad wired 1 X

18 4 TB, Surveillance Hard Disk Seagate/Toshiba/Western Digital 1 X

19 650Va UPS (140-300Vac) 12V 8AH Microtek/Luminous/Zebronics/APC 1 X

20 Cable(Cat 6 Type) laying with

RJ 45 connectors D-link/Finolex/UTT/Prolink/Aston

Rate per

Meter X

21 Wiring to be concealed with Plastic

Pipe Plastic wiring pipe

Rate per

Meter X

22 Installation & Commissioning

charges x

TOTAL X

37

TOTAL COST OF OWNERSHIP (TCO)

8/16-CHANNEL INTEGRATED SECURITY SYSTEM (8/16CH NVR + BURGLAR + SMOKE ALARM)

S

No Schedule / Description

No.

of Units

Rate

per

unit

Rs.

AMC for the year Unit Price for 7 years

(B+C+D+E+F)

TOTAL

COST (H=A*G)

4th 5th 6th 7th

% Rs. % Rs. % Rs. % Rs.

A B C D E F G H

1 Integrated 8-CHANNEL Smart server with

Alarm, Smoke safety, automation and NVR 1 x

x x x x x x

2 Integrated 16-CHANNEL Smart server with

Alarm, Smoke safety, automation and NVR 1 x

x x x x x x

3 19.5” or above LED Monitor 1 x x x x x x x

4 Wireless Door Sensor 1 x x x x x x x

5 Wireless Shutter Sensor 1 x x x x x x x

6 Wireless Smart Switch 1 x x x x x x x

7 Wireless Outdoor Siren (150db or above) 1 x x x x x x x

8 Wired Indoor Siren (110db or above) 1 x x x x x x x

9 2 MP(IP) IR Dome 3 x x x x x x x

10 2 MP( IP) IR Bullet 2 x x x x x x x

11 2MP (IP), IR Wireless –

(For Self Recording facility & Storage) 1 x

x x x x x x

12 64Gb Micro Sd Card 1 x x x x x x x

13 PoE Switch 8-Port Full, Gigabyte (10/100/1000)

1 x x x x x x x

14 PoE Switch 8-Port Full, Megabyte

(10/100) 1 x

x x x x x x

15 Wireless Smoke Detector 2 x x x x x x x

16 Panic Switch wireless 2 x x x x x x x

17 Two Way Key-Pad wired 1 x x x x x x x

18 4 TB, Surveillance Hard Disk 1 x x x x x x x

19 650Va UPS (140-300Vac) 12V 8AH 1 x x x x x x x

20 Cable(Cat 6 Type) laying with RJ 45 connectors

(Rate per Meter)

Rate

per

Meter x

x x x x x x

21 Wiring to be concealed with Plastic Pipe (Rate per Meter) -Do- x x x x x x x

22 Installation & Commissioning charges x x x x x x x

TOTAL

X

38

TOTAL COST OF OWNERSHIP (TCO)

SECURITY SYSTEM - STANDALONE CCTV (8/16-CH NVR)

S

No Schedule / Description

No.

of Units

Rate

per

unit

Rs.

AMC for the year Unit Price for 7 years

(B+C+D+E+F)

TOTAL

COST (H=A*G)

4th 5th 6th 7th

% Rs. % Rs. % Rs. % Rs.

A B C D E F G H

23 Integrated 8-CHANNEL NVR 1 x x x x x x x

24 Integrated 16-CHANNEL NVR 1 x x x x x x x

25 19.5” or above LED Monitor 1 x x x x x x x

26 2 MP(IP) IR Dome 3 x x x x x x x

27 2 MP( IP) IR Bullet 2 x x x x x x x

28 2MP (IP), IR Wireless –

(For Self Recording facility & Storage) 1 x

x x x x x x

29 64Gb Micro Sd Card 1 x x x x x x x

30 PoE Switch 8-Port Full, Gigabyte (10/100/1000)

1 x x x x x x x

31 PoE Switch 8-Port Full, Megabyte (10/100)

1 x x x x x x x

32 Two Way Key-Pad wired 1 x x x x x x x

33 4 TB, Surveillance Hard Disk 1 x x x x x x x

34 Built-In backup - 650Va UPS (140-300Vac) 12V 8AH 1 x x x x x x x

35 Cable(Cat 6 Type) laying with RJ 45 connectors

(Rate per Meter)

Rate

per

Meter x

x x x x x x

36 Wiring to be concealed with Plastic Pipe (Rate per Meter) -Do- x x x x x x x

37 Installation & Commissioning charges x x x x x x x

TOTAL

X

39

SECURITY SYSTEM - BURGLAR + SMOKE ALARM)

S

No Schedule / Description

No.

of Units

Rate

per

unit

Rs.

AMC for the year Unit Price for 7 years

(B+C+D+E+F)

TOTAL

COST (H=A*G)

4th 5th 6th 7th

% Rs. % Rs. % Rs. % Rs.

A B C D E F G H

38 Main Controlling Panel 1 x x x x x x x

39 Wireless Door Sensor 1 x x x x x x x

40 Wireless Shutter Sensor 1 x x x x x x x

41 Wireless Smart Switch 1 x x x x x x x

42 Wireless Outdoor Siren (150db or above) 1 x x x x x x x

43 Wired Indoor Siren (110db or above) 1 x x x x x x x

44 Wireless Smoke Detector 2 x x x x x x x

45 Panic Switch wireless 2 x x x x x x x

46 Two Way Key-Pad wired 1 x x x x x x x

47 Wiring if any required to be concealed with Plastic Pipe (Rate per Meter)

-Do- x x x x x x x

48 Installation & Commissioning charges x x x x x x x

TOTAL X

40

(in Rs.)

SHIFTING or RE-LOCATION CHARGES

Integrated System or Standalone 8/16-Channel NVR/DVR System

or Individual Cameras or Sensors etc

S.

No.

Schedule Unit Price (X)

49 Cable per meter for relocating/shifting of Camera/NVR/DVR X

50 Charges for relocating/repositioning & commissioning - One camera including laying cabling & electrical work

X

51 Charges for relocating & commissioning NVR/DVR & Related Equipment within the same premises including laying cabling & electrical work

X

52 Charges for shifting of Security System (NVR/DVR & Related Equipment) from existing premises to alternate premises at the same place & commissioning

X

53

Charges for shifting Security System (NVR/DVR & Related Equipment) from one location to another location outside the city & commissioning (Shifting includes de-installation at existing site and re-installation at the alternate site excluding transportation)

X

TOTAL *

PRICE STATEMENT

TCO = Cost of Item No. 1 to 53 of the TCO Column of the above Tables. We understand that the above-mentioned figure is for price comparison purpose only and the Bank will pay on actuals, taking into account the unit prices quoted by us.

We confirm that

1. Unit Price quoted is inclusive of all taxes wherever applicable.

2. AMC rate quoted is inclusive of all taxes

3. We have understood that in case of non-adherence to any of the above, our offer

will be summarily rejected.

Dated this ___________day of_ ____________Month, _2017.

Signature: ______________________________________________

In the Capacity of:

Duly Authorized to Sign the Offer and Terms and Conditions on behalf of

(Company)

41

XIV. ANNEXURE I Technical Details & Specifications Form

Please note that specifying deviation elsewhere in the offer will not be considered. If

there is any deviation, the same should be clearly mentioned in this Technical Offer by

marking in Vendor's Offer as 'No'.

16/ 8-CHANNEL NVR

Make:

Model:

S. No.

Parameters Specifications Complian

ce

(Yes/No)

Deviatio

n

(if any)

1 Video Compression H.264+ or Higher version

2 INPUT - IP RCA INTERFACE(1.0Vp-p, 75 Ω), RJ45

3 Support

HD Camera /Network Camera, 32

Wireless Zone, 8 Wired Zone, Smart

Office Connectivity and Linking, Built-in

GSM/GPRS Module, CMS and Mobile App

for accessing remote locations

4 Supported camera types

IP, 720P, 960H, 960P, 1080p, CVBS

5 IP video input 2.0MP resolution (8 & 16 Channel)

6 Audio compression G.711u

7 Audio input/two-way audio in

2.0Vp-p, 1 KΩ

8 HDMI Output 1920x1080/60Hz

9 Encoding resolution

Main Stream: 1080p/720p/VGA / WD1

Sub stream: CIF/QCIF

10 Frame rate

Main stream: 20-30fps~Real time frame rate

Sub stream: 10/20fps~Real time frame rate

11 Video bitrate 32 Kbps-6 Mbps

12 Audio output 1-ch, RCA(Linear, 1KΩ)

13 Audio bitrate 64Kbps

14 Dual stream Support

15 Stream type Video, Video & Audio

16 Synchronous playback resolution

1080p/960p/720p/VGA/WD1/4CIF/CIF/ QVGA/QCIF

17 Network protocols TCP/IP, PPPoE, DHCP, EZVIZ cloud P2P, DNS, DDNS, NTP, SADP, SMTP, SNMP, NFS, iSCSI , UPnP, HTTPS

18 SATA 2 SATA interface (Each SATA to support upto 4TB)

42

S. No.

Parameters Specifications Compliance

(Yes/No)

Deviatio

n

(if any)

19 Storage Capacity 8 TB HDD

20 E SATA 1 PORT

21 Network interface 1:10M/100/1000 Mself-adaptive Ethernet interface

22 Serial interface 1; standard RS-232 serial interface, half duplex

23 USB port 2 x USB 2.0

24 Alarm in/out 4 INPUT/1 OUTPUT

25 Power Supply 12V DC

26 Consumption (without hard disk)

≤20 W

27 Working temp. -10C - +55 C

28 Working Humidity All indoor weather condition

29 Recording resolution 960p/720p/VGA/WD1/4 CIF/CIF/QVGA/QCIF

30 Record rate-Main stream

1080p/960P/720p/VGA/WD1/4 CIF/CIF/QVGA/QCIF (1/16 fps to real time frame rate)

31 Record rate-Sub stream

960P/WD1/4 CIF/CIF/QVGA/QCIF (1/16 fps to real time frame rate)

32 Record mode Motion Detection

33 Privacy masking Supported

34 OSD Camera Title, Time, Video Loss, Recording, Motion Detection

35 Remote Yes

36 External Battery Lead-Acid 12V-7Ah

37 Certifications UL/CE/FCC

38 Accepted Make Honeywell/Hikvision/Pelco/Dahua/Sony/LG/ Samsung/CP Plus/Bosch/Q-see/Onebee

43

FIXED 2 MP IP IR WIRELESS CAMERA Make: Model:

S.

No.

Parameters Specifications Compliance

(Yes/No)

Deviation

(if any)

1 Video Standards H.264/MPEG4/MJPEG or Higher version

2 Sensor 1 / 2.8” Progressive Scan CMOS,

3 Scanning Progressive scan system

4 System compatibility ONVIF

5 Resolution 2.MP 1920x1080

6 Signal stream Dual stream

7 Lens 2.8MM / 3.6MM @F2.0

8 Min. Illumination 0.01LUX@(F1.2,AGC ON), 0 LUX with IR, 0.028Lux

@(F2.0, AGC ON), 0 Lux with IR,

9 IR cut filter Yes (ICR)

10 Wide Dynamic Range Digital WDR

11 Digital noise reduction 3D DNR,

12 Day & Night IR cut filter with auto switch

14 BLC/HLC Yes

15 IR range Min. 100 ft

16 Audio Compression G.711/G.722.1/G.726/MP2L2

17 Audio Bit rate 64Kbps(G.711)/16Kbps(G.722.1)/16Kbps(G.726) /32

-128Kbps(MP2L2)

18 Wireless Range: 50M,

19 Frequency Range: 2.4Ghz- 2.4835Ghz

20 Wireless Standards: IEEE802.11b, 802.11g, 802.11n

21 Frame Rate: 50Hz: 25fps (1920 × 1080), 25fps (1280 × 960), 25fps (12

80 × 720),

60Hz: 30fps (1920 × 1080), 30fps (1280 × 960), 30fps (12

80 × 720)

22 Image Settings: Rotate mode, Saturation, Brightness, Contrast,

Sharpness adjustable ny client software or web

browser.

23 Zone Configurable.

24 ROI support

25 Network Storage: NAS (Support NFS, SMB/CIFS), ANR

27 Protocols TCP/IP, UDP, ICMP, HTTP, HTTPS, FTP, DHCP, DNS,

DDNS, RTP, RTSP, RTCP, PPPoE, NTP, UpnP, SMTP,

SNMP, IGMP, 802.1X, QoS, IPv6.

28 Ethernet One RJ45 10M/100M Ethernet port

29 Input voltage 12 V DC±10%

30 Power Consumption Less than 5 Watt

31 Working temp./humidity All indoor weather condition

32 Local storage Micro SD/SDXC card slot, supports up to 128GB

(High speed HD card)

33 Video bt rate 32kbps~8Mbps

34 Alarm trigger Line Crossing, Motion Detection, tampering alarm, network disconnect, IP address conflict, storage exception

35 Security Watermark, User authentication, IP

address filtering, anonymous access.

36 Enclosure IEC 60068 to IK 10 Impact protection

37 Certification UL/CE/FCC

38 Accepted Make Honeywell/Hikvision/Pelco/Dahua/ Sony/LG/ Samsung/ Disvu/ Q-See/ Bosch/Onebee

44

FIXED 2 MP IP IR BULLET CAMERA

Make:

Model:

Sl.

No. Parameters Specifications

Complianc

e

(Yes/No)

Deviation

(if any)

1 Video Standards H.264/MPEG4/MJPEG or Higher version

2 Sensor 1 / 2.8” HD resolution CMOS/CCD

3 Scanning Progressive scan system

4 System compatibility ON/VIF (Profile S, Profile G), PSIA, CGI, ISAPI

5 Resolution 1920x1080

6 Signal stream Dual stream

7 Lens 3.6 mm @F2.0

Frame Rate

50Hz: 25fps (1920 × 1080), 25fps (1280 × 960), 25fps (1280 × 720) 60Hz: 30fps (1920 × 1080), 30fps (1280 × 960), 30fps (1280 × 720)

8 Min. Illumination 0.01LUX@(F1.2,AGC ON), 0 LUX with IR, 0.028Lux @(F2.0

9 IR cut filter Yes

10 Wide Dynamic Range Digital WDR

11 Digital noise reduction 3D DNR

12 Day & Night IR cut filter with auto switch

13 AGC ON

14 BLC/HLC Yes

15 IR range Min. 20mtrs.

16 Protocols

TCP/IP, ICMP, HTTP, HTTPS, FTP, DHCP, DNS, DDNS, RTP, RTSP, RTCP, PPPoE, NTP, UPnP, SMTP, SNMP, IGMP, 802.1 X, Qos, IPv6

17 Ethernet One RJ45, 10M/100M Ethernet port

18 Input voltage 12 V DC ± 10%

19 Working temp./humidity

-30°C ~ 60°C (-22°F~ 140°F),

Humidity 95% or less (non-condensing)

20 Network storage NAS ( Support NFS, SMB/CIFS), ANR

21 Alarm trigger Line Crossing, Motion Detection, tampering alarm, network disconnect, IP address conflict, storage exception

22 Security Watermark, User authentication, IP address filtering, anonymous access.

23 Enclosure IEC 60068 to IK 10 Impact protection

24 Certification UL/CE/FCC

25 Accepted Make Honeywell/Hikvision/Pelco/Dahua/Onebee Sony/LG/Samsung/Disvu/Q-See/ Bosch/Cpplus

45

FIXED 2 MP IP IR DOME CAMERA

Make: Model:

Sl.

No. Parameters Specifications

Complian

ce

(Yes/No)

Deviation

(if any)

1 Video Standards H.264/MPEG4/MJPEG or Higher version

2 Sensor 1 / 2.8” HD resolution CMOS/CCD

3 Scanning Progressive scan system

4 System compatibility ON/VIF (Profile S, Profile G), PSIA, CGI, ISAPI

5 Max Resolution 1920x1080

6 Signal stream Dual stream

7 Lens 3.6mm @ F2.0

8 Lens Mount M12

9 Angle view 115°(2.8mm), 90°(4mm), 53.9°(6mm),

10 Adjustment Range: Pan:0° ~ 360°, Tilt: 0° ~ 75°,

11 Shutter time 1/3 s to 1/100,000 s,

12 Video Bitrate 32kbps~16mbps

13 Frame Rate

50Hz: 25fps (1920 × 1080), 25fps (1280 × 960), 25fps (1280 × 720) 60Hz: 30fps (1920 × 1080), 30fps (1280 × 960), 30fps (1280 × 720)

14 Image Settings: Rotate mode, Saturation, Brightnedd, Contrast,

Sharpness adjustable client software or web browser

Min. Illumination 0.01LUX@(F1.2,AGC ON), 0 LUX with IR, 0.028Lux @(F2.0

9 IR cut filter Yes

10 Wide Dynamic Range 120dB

11 Digital noise reduction 3D DNR

12 Day & Night IR cut filter with auto switch

13 AGC ON

14 BLC/HLC Yes

15 IR range Min. 20mtrs.

16 Protocols TCP/IP, ICMP, HTTP, HTTPS, FTP, DHCP, DNS, DDNS, RTP, RTSP, RTCP, PPPoE, NTP, UPnP, SMTP, SNMP, IGMP, 802.1 X, Qos, IPv6

17 Ethernet One RJ45, 10M/100M Ethernet port

18 Input voltage 12 V DC ± 10%

19 Working temp./humidity

-30°C ~ 60°C (-22°F~ 140°F),

Humidity 95% or less (non-condensing)

20 Network storage NAS ( Support NFS, SMB/CIFS), ANR

21 Alarm trigger Line Crossing, Motion Detection, tampering alarm, network disconnect, IP address conflict, storage exception

22 Security Watermark, User authentication, IP address filtering, anonymous access.

23 Enclosure IEC 60068 to IK 10 Impact protection

24 Certification UL/CE/FCC

25 Accepted Make Honeywell/Hikvision/Pelco/Dahua/Onebee Sony/LG/Samsung//Q-See/ Bosch/Cpplus

46

LED MONITOR

Make:

Model:

Sl. No. Parameters Specifications Compliance (Yes/No)

Deviation (if any)

1 Diagonal viewing Size

20 inches or above

2 Aspect Ratio 16:9

3 Panel Type, Surface

Antiglare

4 Optimal Resolution

1920 x 1080 or better

5 Display Type Widescreen Flat Panel Display

6 Connectivity HDMI

7 Working temp./humidity

All indoor weather condition

8 Certification UL/CE/FCC

9 Accepted Make DELL/HP/SAMSUNG/LG/LENOVO/

PANASONIC/ACER

OTHER ACCCESSORIES REQUIRED FOR INTEGRATED / STANDALONE SYSTEMS:

Burglar & Smoke Alarms

1. Wireless Door Sensor

2. Wireless Shutter Sensor

3. Wireless Smoke Sensor

4. Wireless Outdoor siren

5. Wireless Panic Switch

6. Wireless Smart Switch

WIRELESS SMOKE DETECTOR

Make: Model:

Sl.

No. Parameters Specifications

Complian

ce

(Yes/No)

Deviation

(if any)

1 Detection Coverage 100m²

2 Sensing technology Photoelectric optical Supervision

3 Warning alerts Low battery detection “Dirty sensor"

signal LED indications Green & Red

LED

4 Power Battery 1 x 3V Lithium CR123A

5 Radio Protocols Alpha or V2GY (configuration by jumper),

6 RF Type & Frequency Narrow band, 868MHz Radio Range 1000m/433.5MHz

7 Sound Output 85dB @ 3m

8 Tamper Proof Anti-tamper against opening Test/Hush button

9 Operating temperature -10 C to 55 C

10 Relative humidity 0% to 95%

47

WIRELESS SHUTTER SENSOR

Make:

Model:

Sl.

No. Parameters Specifications

Complian

ce

(Yes/No)

Deviation

(if any)

1 Working Temp. Range 5C to 55 C

2 Power usage 10 watt

3 Contact Resistance =<200m

4 Action distance 45-60mm

WIRELESS DOOR SENSOR

Make:

Model:

Sl.

No. Parameters Specifications

Compliance

(Yes/No)

Deviation

(if any)

1 Operating Temperature (Maximum) 120ºF

2 Operating Temperature (Minimum) 10°F

3 Operating Voltage (Minimum) 3VDC 3VDC

4 Enclosure Material ABS PA-717C UL

5 FCC Standard Part 15

6 Maximum Humidity 90% non-condensing

7 Battery 3V DL123A Lithium

8 Transmitter Frequency 319.508 MHz

9 Transmitter Frequency Tolerance +/- 8 kHz

10 Bandwidth 24 kHz

11 Modulation Type Amplitude shift key (ASK

12 Unique ID Codes 16 million

13 Peak Field Strength Typical 40,000 uV/m at 3 meters

WIRELESS OUTDOOR SIREN

Make:

Model:

Sl.

No. Parameters Specifications

Complian

ce

(Yes/No)

Deviation

(if any)

1 Sound decibels 150 db

2 Power backup Inbuilt battery, 12 V, 1Amp

3 Sensor handing capacity 8 sensors

4 Wireless Range 30 mtrs

5 Flash LED Flash

6 RF Type 868MHz, 433.5MHz

48

WIRED KEY PAD

Make:

Model:

Sl.

No. Parameters Specifications

Complianc

e

(Yes/No)

Deviation

(if any)

1 Display LCD

2 Tamper alarm Yes

3 Self Checking periodicity Yes

4 Alarm Panel Programmable

5 Panel Communication two way

6 Compatibility Simon XTi or Simon XT™ (v1.3 and later)

7 Power consumption 6VDC, 500mA Batteries Four 1.5V, Alkaline AAA

8 Operating temperature 32 to 104º (0 to 40ºC)

9 Relative humidity 10 to 90% non-condensing

WIRELESS PANIC SWITCH

Make:

Model:

Sl.

No. Parameters Specifications

Complian

ce

(Yes/No)

Deviation

(if any)

1 Communication band 868.1 MHz

2 protocol Communication range 300m (open area)

3 Operating temperature range -10 to + 40 ° C

4 Classification according to EN 50131-1, EN 50131-5-3, EN 50134-2 Grade.

5 Power LS14250 lithium battery (3.6V ½ AA / 1.2

Ah)

WIRELESS SMART SWITCH / FEATHER TOUCH

Make:

Model:

Sl.

No. Parameters Specifications

Complianc

e

(Yes/No)

Deviatio

n (if any)

1 Power Tolerance Max. 300Watt

2 Handling Capacity Upto 3 devices

3 Remote With Auto timer option

4 Zone linkage For Lights & Fan

5 Operation Touch & Remote

6 Mobile Application Yes

49

CAT 6 CABLE

Make:

Model:

Sl.

No. Parameters Specifications

Complianc

e

(Yes/No)

Deviation

(if any)

1 Conductor Standard bare Copper (7x32 AWG),

2 Insulation HDPE (CMI-75E) Nominal Wall thickness: 0.178mm

3 Jacket(Grey) 75°C LSZH

4 Electrical requirements

(cable length:100m)

5 Characteristic impedance (Zo)

85~115 Ω (1~250Mhz)DC

6 Resistance capacitance Unbalance

%

7 Pair to ground capacitance unbalance

330pF/100Max

8 Conductor Resistance: 14.00 Ω/100m 20°Max.

9 Mutual Capacitance: 5.6nF/m Max

10 Spark Test 2.5Kv

11 Nominal Velocity of Propagation (NVP):

69%

POE SWITCH

Make:

Model:

Sl. No.

Parameters Specifications Compliance (Yes/No)

Deviation (if any)

1 Ports 8+1 10/100/1000 Mbps Gigabit Ports 10M full/half duplex and 100M full/half duplex

2 Ports 8+1 10/100 Mbps Megabit Ports 10M full/half duplex and 100M full/half duplex

3 Auto MDI/MDIX, Auto-negotiation,

4 Secure Store-and-forward Switching Scheme

5 Installation Plug-and-play

6 Power supply 15.4W per port

7 PoE port IEEE 802.3af standard

8 LEDs Power, Link/Act, PoE

9 Power 100V to 240V AC

10 Power Consumption 120W

11 Certifications: FCC

50

CENTRAL MONITORING SOFTWARE(CMS)

Software Version:

Software Release Date:

Bandwidth Requirement(Min. & Max.) for video access:

Minimum System Configuration/Hardware Required:

S. No.

Specifications Compliance

(Yes/No)

Deviation

(if any)

1

The software should generate daily status reports and send through

Email automatically pertaining to functioning status of Integrated

Security Systems / NVR/DVR, camera, Hard Disk, status of recording,

date-wise No. of days recording available, downtime date and reason,

etc. The bank will also need weekly and monthly consolidated reports

which are auto generated and sent by emails.

The report formats shall be arrived through discussions during the

installation phase. In addition to the above, the software should

generate the following reports;

1.1 Branch-wise details of non-functional UNITS and accessories, where issues are not resolved within 24hrs.

1.2 Branch-wise details, where recording is not taking place.

1.3 Branch-wise details, where recording is not available for 90 days. 1.4 Branch-wise details, where the cable has been

disconnected from the system.

2 Clock synchronisation of DVR with that of server through CMS.

3 Restart the SECURITY SYSTEM from CMS.

4 Preview and playback feature of the cameras.

5 Accessing NVR/DVR configuration window from CMS.

6 NVR/DVR quick search feature

7 Capture the snap shot of the camera/s & pull the Footage from CMS.

8 Sending SMS to the saved numbers

(in case of malfunction of Integrated system or NVR/DVR system).

9 Real time monitoring as well as schedule monitoring.

10 Giving rights to different users with different privileges

11 Generating Management Information System(MIS) reports

12 No restriction on the number of channels to be linked .

13

Display of following alerts in Pop-up box and exporting the alerts onto

excel file-

Ping failure Router

error Signal error

Record error of the Camera/s Hard Disk/s error

Port error

Login error

No Error

Change of System configuration from Motion Detection mode

to Regular mode

51

CIVIL WORK

Wire Make:

Conduit Make:

S.

No. Specifications

Compliance

(Yes/No)

Deviation

(if any)

1

Cabling and Electrical work should be of meeting BIS specifications and recommended by consultant meeting the Bank‘s requirement and should be concealed in false roofing/pipe. The cables and electrical components shall be one of the top 3 brands.

2 The Security System /NVR/DVR System should be installed in the Branch Manager‘s Cabin or any other place in concealed position in a wall mounted rack

3 Security System /NVR DVR System/HUB should be connected

through UPS Power and not through raw power

4 The ATM Cameras should be flushed to the wall and appropriately hidden.

5 Cameras at appropriate place/ position to be placed achieving the face clarity in day or night

6 For 4 Channel DVR System (ATMs) - the length of wiring / cabling that is to come in DVR package cost is 100 meters, beyond which it is chargeable.

7

All wiring/cabling being done should be fully concealed in false roofing/pipe. The brand & specification (BIS) of the cables should be mentioned in the tender document. Cable length between Camera & DVR shall not have any joint

52

XV. ANNEXURE – J Mandatory Details to furnish

S.

No Components Make Model

Part Number [Where ever

available within the component]

URL for verification of OEM site.

FOR INTEGRATED SYSTEM

1 Integrated 8-CHANNEL Smart

server with Alarm, Fire safety,

automation and NVR

Integrated 16-CHANNEL Smart

server with Alarm, Fire safety,

automation and NVR

2 19” or above LED Monitor

3 2 MP(IP) IR Dome Camera

4 2 MP( IP) IR Bullet Camera

5 2MP (IP), IR Wireless – Camera

(For Self Recording & Storage)

6 64Gb Micro Sd Card

7 4 TB, Surveillance Hard Disk

8 Poe Switch 8-Port Full , Gigabyte

(10/100/1000)

9 Poe Switch 8-Port Full ,

Megabyte

(10/100)

10 Wireless Door Sensor

11 Wireless Shutter Sensor

12 Wireless Smart Switch

13 Wireless Outdoor Siren

14 Wired Indoor Siren (110db)

15 Wireless Smoke Detector

16 Panic Switch wireless

17 Two Way Key-Pad wired

18 650Va UPS (140-300Vac) 12V

8AH

19

Delivery / Installation &

Commissioning charges to the

Branch

20 Cable(Cat 6 Type) laying with RJ

45 connectors

21

Wiring to be concealed with

Plastic Pipe (HDPE) or in the False

roofing

53

Dated this ___________day of_ ____________Month, _2017.

Signature: ______________________________________________

In the Capacity of:

Duly Authorized to Sign the Offer and Terms and Conditions on behalf of

(Company)

FOR INDIVIDUAL CCTV, BURGLAR & SOMKE ALARM SYSTEMS

22 8 CHANNEL NVR for CCTV

23 16 CHANNEL NVR for CCTV

24 19.5” or above LED Monitor

25 2 MP(IP) IR Dome Camera

26 2 MP( IP) IR Bullet Camera

27 2MP (IP), IR Wireless – Camera (For Self Recording & Storage)

28 64Gb Micro Sd Card

29 4 TB, Surveillance Hard Disk

30 Poe Switch 8-Port Full, Gigabyte

(10/100/1000)

31 Poe Switch 8-Port Full, Megabyte

(10/100)

32 Wireless Door Sensor

33 Wireless Shutter Sensor

34 Wireless Smart Switch

35 Wireless Outdoor Siren

36 Wired Indoor Siren (110db)

37 Wireless Smoke Detector

38 Panic Switch wireless

39 Two Way Key-Pad wired

40 650Va UPS (140-300Vac) 12V

8AH

41

Delivery / Installation &

Commissioning charges to the

Branch

54

XVI - ANNEXURE - K

Scope of work under Facility Management Services(FMS) SCOPE

The Vendor shall provide Central Monitoring Software (CMS), at no additional cost which is

required for monitoring NVRs/DVRs mainly installed/ to be installed at Branches/ATMs,

through Facility Management Services at our FTS Center, Bangalore. The details of Scope

of Work shall be as under:

2. First Line Maintenance (FLM) including preventive maintenance of DVRs

3. Help Desk at FTS for NVR/DVR fault reporting

4. DVR monitoring for improved up-time and network management

5. Incident Management & Reporting Services

6. Call escalation and co-ordination of services

7. Image retrieval and forwarding services

8. Weekly attendance sheet of the Vendor‘s resource person to be submitted to DVR

Cell, FTS Center, Bangalore

9. Monthly Call Report (for video requests provide/not provided) to be submitted to DVR

Cell, FTS Center, Bangalore

10. MIS Reports as per the Bank‘s requirement

The Vendor shall extend the service support and monitoring of DVRs, at various locations in

the Bank, by deploying one Service Engineer in one shift from Monday to Saturday [from

10:00 AM to 06:00PM], at their own cost, at our FTS Center, Hyderabad/ Warangal who

shall perform the following activities:

1. To do the health check for all Security Systems in the network

2. To check the Network status of all DVRs

3. To check the NVR/DVR/Cameras/Hard disk Status including space/recording status, etc

4. As and when DVRs are found to be defunct/not working, immediately raise alarm to

their Regional Office or Head Office by e-mail with a copy to our FTS/HO/ZOs/Branch,

for taking corrective action

5. To give feed back to the Bank officials on the pending and completed service calls by

sending daily reports to ROs

6. To check the respective NVR/DVR and pull the videos from the recorded files in the

respective DVR, on demand from the Bank officials and to hand over the same to the

Bank officials, within 24 hours, subject to availability of sufficient bandwidth for

retrieving the footage

7. To add and cover any new DVR/s supplied and installed by the Vendor in future, into

the CMS Module

8. To submit MIS Reports to the Bank Officials as per the requirement of the Bank.

9. To remotely PING and TELNET the NVR/DVR system to check proper connectivity to CMS and to query proper establishment of connection to TCP port.

11. Configuring the DVR in Motion Detection mode, if the same is configured in Regular Mode.

12. Sending health status reports daily through Email automatically pertaining to functioning status of DVR, camera, Hard Disk, status of recording, date-wise No. of days recording available, downtime date and reason, etc.

55

13. Sending the following weekly reports

13.1 Branch-wise details of non-functional DVRs and accessories, where issues are not resolved within 24hrs.

13.2 Branch-wise details, where recording is not taking place.

13.3 Branch-wise details, where recording is not available for 90 days.

13.4 Branch-wise details, where the cable has been disconnected from DVR.

METHOD OF PROVIDING VIDEO PROOF

2.1 For the footage pulled through CMS, the Vendor shall provide hard or soft copies of the

footage snap shots on demand to the officials of the Bank at FTS only, irrespective of

where the demand has come from. However, the video clipping taken physically from

the DVR shall be handled over to the respective branch officials only as per the existing

procedure.

2.2 The Vendor shall also be responsible to provide required Data Backup duly written on

the storage media viz., NVR/DVD/CD in case of any requirement from the Bank.

Wherever video clipping is required/ requested, the Vendor shall provide the same by

CD/DVD/any other suitable media as per the agreed terms. The USB/Pen Drive should

not be used in the systems connected to the Bank‘s Wide Area Network without prior

permission from the Bank‘s concerned official/s.

2.3 The Vendor shall agree that any information/clippings/images captured in DVRs will not

be shared or disclosed to any third party, without explicit permission of the Bank and

shall also agree that information/images/clippings will be shared only through the

authorized official of the Bank.

COMMENCEMENT OF FMS

The shortlisted Vendor shall arrange to commence the Facility Management within one

month of successful empanelment.

PAYMENT TERMS

The Bank will make proportionate payment of the annual charges payable for the FMS

service in 4 quarters on receipt of claim/invoice from the Vendor duly recommended by FTS

Center, Bangalore.

PLAYING OF FOOTAGE

The Vendor has to provide software or tool required if any at branches for playing the video

footage received through e-mail from the Vendor.

REGISTERS TO BE MAINTAINED

Following registers shall be maintained by the Vendor Resource Person/s at FTS Center,

Bangalore to record the visit of the Engineer

1. Engineer‘s Visit to FTS

2. DVR IP Register

3. Fault/Breakdown register

4. Register of footage provided to branches by mail

56

XVI. ANNEXURE - L

The terms of the empanelment

1. The empanelment shall be for a period of THREE YEARS from the date of entering

into agreement with the vendor with a provision to renew every year based on the

satisfactory service rendered as per the terms and conditions as per Annexure-C

and it will be at the sole discretion of the Bank, unless terminated by the Bank at its

own discretion by giving a prior notice of 30 days in writing to the Vendor without

assigning any reason/s and without any cost/s or compensation therefor.

2. Head Office shall place the Purchase Orders with the successful Vendor/s for supply &

installation of:

a) Integrated System (CCTV+Burglar Alarm + Smoke Alarm), or b) Standalone CCTV unit, or c) Standalone Alarm System (Burglar+Smoke Alarms)

(for any of the above) in a staggered manner in lots of 2/5/10 or 15 units, each depending upon the project requirements.

3. All the terms of this tender will be applicable for all the purchases to be made using

the panel created out of this tender.

4. The names of the Vendors may be removed from the panel in case

4.1 the Vendor fails to abide by the terms and conditions under which the Vendor

was included in the panel or is found to have given false declaration /

particulars at the time of empanelment. 4.2 The firm fails to respond to the call notice inviting tenders consecutively on 2

occasions or fails to execute any contract awarded to it. 4.3 The Vendor provides defective Security System.

4.4 The Vendor persistently violates any important condition of the contract like time schedule and maintenance of the DVR system.

4.5 The Vendor has been / in the process of being declared as bankrupt / insolvent, wound up or portioned.

4.6 The Vendors adopts unethical practices such as corruption, bribery, fraud, mis-appropriation of funds or tries exert external influence.

4.7 Any other reason / ground which is not in public interest.

5. The Vendor has to undertake that in case the Vendor sells Security System of the

same specifications at a price lower than the price fixed to others, then the same price has to be offered to the Bank.

57

XVII. ANNEXURE - M Checklist for Qualification Criteria

S. No.

Parameter Values Vendor’s

response

1. Eligibility Criteria

1.1

A Registered Company, a Partnership Firm or Proprietorship having a sales turnover of Rs.10,00,000.00 (Rupees Ten Lakhs Only) for each of the last 2 financial years (2015-16 & 2016-17). This must be the individual Company‘s turnover and not that of any group of Companies. If any agent/ distributor/reseller/channel partner is making the offer, then the turnover criteria is applicable to their turnover and not to the principal.

Annual turnover

for FY 2015-16

Annual turnover for

FY 2016-17

1.2 Having an ISO certified quality systems. Yes/No

1.3 A net profit making Company in the last 2 financial years (2015-16 & 2016-17).

Net Profit (FY 2015-16)

Net Profit (FY 2016-17)

1.4 In business of manufacturing/selling DVR System for at least 2 financial years (2015-16 & 2016-17) in India.

Yes/No

1.5

A copy of previous two financial years‘ (2015-16 & 2016-17) relevant audited

balance sheets and profit and loss account must be

submitted with the offer.

Yes/No

2 Track Record of installations

2.1

The Vendor should provide proof of having sold Security Systems to any Commercial Bank in India during the last 2 financial years (2015-16 & 2016-17) put together. (In case more than one Purchase Order is enclosed then these orders should be arranged properly with a covering list with index for easy evaluation).

No. of NVR//DVR

Systems sold during

FY 2015-16

FY 2016-17

3. Quality Standards

3.1

The Bank is looking for state of the art, well proven /

designed and quality product, which is used by a

large number of users in. All items quoted should be

associated with specific model numbers and names

and with printed literature. The Bank may reject any

offer on the basis of past experience of the product /

company.

Printed Brochures including Make and Model - whether enclosed?

Yes / No.

3.2`

Vendors need to provide a sample system to the consultants for functional and performance evaluation. The Charges for functional and performance evaluation shall be borne by the Vendor.

Yes/No

58

4. Service Center

4.1

The Vendor should have Service Center in the major cities in India and also should have own/ franchisee service center at least at 20 locations out of the 30 locations

Whether the

completed

Annexure-G1 is

enclosed? (Yes/No)

4.2

The Bank may at its discretion, verify the information provided in this

Annexure in respect of the service center for their veracity and correctness.

For information

4.3 The Vendor should also have satisfactory track record of service support rendered by them as judged by the Bank.

Supported

documents

enclosed (Yes/No)

5. Manufacturer’s Authorization Form

5.1

Vendors, other than the manufacturers must

submit a letter of authority [Original letter on

letterhead of the OEM duly singed and

stamped by its authorized signatories] from

their manufacturers that they have been

authorized to quote on behalf of the

manufacturer

Whether MAF is

enclosed (Yes/No)

6.

Earnest Money Deposit

(EMD) – DD in Original

6.1

Vendors are required to give Earnest Money Deposit (EMD) by way of Demand Draft/ Bank Guarantee favouring Andhra Pradesh Grameena Vikas Bank (valid for 3 years in case of BG), from the due date of the tender for Rs.2,50,000/- or Rs.1,00,000/- or Rs.75,000/- as the case may be along with their offer. If applying for all three categories, EMDs should be submitted as separate tenders.

Offers made without EMD will be rejected. For

each alternative offer a separate EMD must be

submitted.

Whether EMD is

submitted?

(Yes/No)

6.2

EMD of the Vendors who have technically not qualified shall be returned. EMD of the qualified and empanelled Vendors would be retained with the Bank for the period of 3 years as security deposit. In case the EMD is submitted by way of Demand Draft it would be credited to EMD a/c of the Bank for a period of 3 years and no interest is payable.

For information

59

XIX.

COMMERCIAL BID FORMATS

60

TOTAL COST OF OWNERSHIP (TCO) - COMMERCIAL BID

8-16-CHANNEL INTEGRATED SECURITY SYSTEM (8-CH NVR + BURGLAR + SMOKE ALARM)

S

No Schedule / Description

No.

of Units

Rate

per

unit

Rs.

AMC for the year Unit Price for 7 years

(B+C+D+E+F)

TOTAL

COST (H=A*G)

4th 5th 6th 7th

% Rs. % Rs. % Rs. % Rs.

A B C D E F G H

1 Integrated 8-CHANNEL Smart server with

Alarm, Smoke safety, automation and NVR 1

2 Integrated 16-CHANNEL Smart server with

Alarm, Smoke safety, automation and NVR 1

3 19.5” or above LED Monitor 1

4 Wireless Door Sensor 1

5 Wireless Shutter Sensor 1

6 Wireless Smart Switch 1

7 Wireless Outdoor Siren (150db or above) 1

8 Wired Indoor Siren (110db or above) 1

9 2 MP(IP) IR Dome 3

10 2 MP( IP) IR Bullet 2

11 2MP (IP), IR Wireless –

(For Self Recording facility & Storage) 1

12 64Gb Micro Sd Card 1

13 PoE Switch 8-Port Full, Gigabyte (10/100/1000)

1

14 PoE Switch 8-Port Full, Megabyte

(10/100) 1

15 Wireless Smoke Detector 2

16 Panic Switch wireless 2

17 Two Way Key-Pad wired 1

18 4 TB, Surveillance Hard Disk 1

19 650Va UPS (140-300Vac) 12V 8AH 1

20 Cable(Cat 6 Type) laying with RJ 45 connectors

(Rate per Meter)

Rate

per

Meter

21 Wiring to be concealed with Plastic Pipe (Rate per Meter) -Do-

22 Installation & Commissioning charges

TOTAL

61

TOTAL COST OF OWNERSHIP (TCO) - COMMERCIAL BID

SECURITY SYSTEM - STANDALONE CCTV (8/16-CH NVR)

S

No Schedule / Description

No.

of Units

Rate

per

unit

Rs.

AMC for the year Unit Price for 7 years

(B+C+D+E+F)

TOTAL

COST (H=A*G)

4th 5th 6th 7th

% Rs. % Rs. % Rs. % Rs.

A B C D E F G H

23 Integrated 8-CHANNEL NVR 1

24 Integrated 16-CHANNEL NVR 1

25 19.5” or above LED Monitor 1

26 2 MP(IP) IR Dome 3

27 2 MP( IP) IR Bullet 2

28 2MP (IP), IR Wireless –

(For Self Recording facility & Storage) 1

29 64Gb Micro Sd Card 1

30 PoE Switch 8-Port Full, Gigabyte (10/100/1000)

1

31 PoE Switch 8-Port Full, Megabyte (10/100)

1

32 Two Way Key-Pad wired 1

33 4 TB, Surveillance Hard Disk 1

34 Built-In backup - 650Va UPS (140-300Vac) 12V 8AH 1

35 Cable(Cat 6 Type) laying with RJ 45 connectors

(Rate per Meter)

Rate

per

Meter

36 Wiring to be concealed with Plastic Pipe (Rate per Meter) -Do-

37 Installation & Commissioning charges

TOTAL

62

TOTAL COST OF OWNERSHIP (TCO) - COMMERCIAL BID

SECURITY SYSTEM - BURGLAR +SMOKE ALARM)

S

No Schedule / Description

No.

of Units

Rate

per

unit

Rs.

AMC for the year Unit Price for 7 years

(B+C+D+E+F)

TOTAL

COST (H=A*G)

4th 5th 6th 7th

% Rs. % Rs. % Rs. % Rs.

A B C D E F G H

38 Main Controlling unit 1

39 Wireless Door Sensor 1

40 Wireless Shutter Sensor 1

41 Wireless Smart Switch 1

42 Wireless Outdoor Siren (150db or above) 1

43 Wired Indoor Siren (110db or above) 1

44 Wireless Smoke Detector 2

45 Panic Switch wireless 2

46 Two Way Key-Pad wired 1

47 Wiring if any required to be concealed with Plastic Pipe (Rate per Meter)

-Do-

48 Installation & Commissioning charges

TOTAL

63

TOTAL COST OF OWNERSHIP (TCO) - COMMERCIAL BID

(in Rs.)

SHIFTING or RE-LOCATION CHARGES

Integrated System or Standalone 4/8-Channel NVR/DVR System or

Individual Cameras or Sensors etc

S.

No.

Schedule Unit Price (X)

49 Cable per meter for relocating/shifting of Camera/NVR/DVR

50 Charges for relocating/repositioning & commissioning - One camera including laying cabling & electrical work

51 Charges for relocating & commissioning NVR/DVR & Related Equipment within the same premises including laying cabling & electrical work

52 Charges for shifting of Security System (NVR/DVR & Related Equipment) from existing premises to alternate premises at the same place & commissioning

53

Charges for shifting Security System (NVR/DVR & Related Equipment) from one location to another location outside the city & commissioning (Shifting includes de-installation at existing site and re-installation at the alternate site excluding transportation)

TOTAL

PRICE STATEMENT

TCO = Cost of Item No. 1 to 53 of the TCO Column of the above Tables. We understand that the above-mentioned figure is for price comparison purpose only and the Bank will pay on actuals, taking into account the unit prices indicated by us.

We confirm that

4. Unit Price quoted is inclusive of all taxes wherever applicable.

5. AMC rate quoted is inclusive of all taxes

6. We have understood that in case of non-adherence to any of the above, our offer

will be summarily rejected.

Dated this ___________day of_ ____________Month, _2017.

Signature: ______________________________________________

In the Capacity of:

Duly Authorized to Sign the Offer and Terms and Conditions on behalf of

(Company)

64

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