Andhra Pradesh Commercial Taxes Department, Government of … - Published RFP... · 2020-02-28 · develop Andhra Pradesh Tax Information System (APTIs) application for integration

APTS RFP – Selection of Service Provider for Development, Maintenance, Integration,

Data/Business Analytics, VATIS, Major, Minor and Other Applications of CT Dept. GoAP

Andhra Pradesh Commercial Taxes Department, Government of Andhra Pradesh

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REQUEST FOR PROPOSALS

(RFP)

For

Selection of Service Provider

For

Development, Maintenance, Integration of Applications including GST

Modules, Data/Business Analytics Software ,VATIS , Major, Minor and Other

Applications

For

Commercial Taxes Department

Government of Andhra Pradesh

VIJAYAWADA

February 2020

Issued by

Andhra Pradesh Technology Services Limited,

R&B Bldg, 3rd Floor, Labbipet, Vijayawada - 520010, India.

Email: [email protected]

mailto:[email protected]




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Proprietary & Confidential

No part of this document can be reproduced in any form or by any means,

disclosed or distributed to any person without the prior consent of APTS except to

the extent required for submitting bid and no more




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Table of Contents 1. Invitation for Competitive Bidding .................................................................................. 11

2. Pre-Qualification Criteria ..................................................................................................... 12

3. Scope of Work ......................................................................................................................... 14

3.1 Background ...................................................................................................................... 14

3.1.1 Maintenance of Existing Applications/Modules (APTIs, VATIS, Data/

Business Analytics) Software ............................................................................................ 14

3.1.2 Other applications (Minor): .................................................................................... 15

3.2. Development of New Modules ................................................................................. 15

3.2.1 New Modules to be developed for APTIs(if required): ................................ 15

3.2.2 Key Components of Scope of Work for GSTN/Others(if required) ......... 16

3.2.3 HR Management:- ..................................................................................................... 17

3.2.4 Dealers Grievance Redressal:- ............................................................................. 17

3.2.5 Manpower requirement ........................................................................................... 19

3.3 Brief description of modules:- .................................................................................. 28

3.3.1 Online registration (e-Registration).................................................................... 28

3.3.2 Online filing of returns (e-Return):..................................................................... 29

3.3.3 Online payment of tax through banks (e-Payment): .................................. 29

3.3.4 Online issue of statutory forms including C-forms (CDSC/eCDSC/e-

Forms): ...................................................................................................................................... 29

3.3.5 Online filing of complaints and its processing: .............................................. 29

3.3.6 Audit Module ................................................................................................................ 29

3.3.7 Online filing of refund applications: .................................................................... 29

3.3.8 MIS reports .................................................................................................................. 30

3.3.9 360 degree profile generation of assesses: .................................................... 30




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3.3.10 Generating of business intelligence reports from data based on MIS

reports........................................................................................................................................ 30

3.4 Existing System Details............................................................................................... 30

3.4.1 Technologies used in the existing system........................................................ 30

3.4.2 Operation & Maintenance including AMC: ........................................................ 30

3.4.3 Security: ........................................................................................................................ 30

3.4.4 Issues with existing application ........................................................................... 31

3.5 Objective of RFP ............................................................................................................. 31

3.5.1 Scope of the proposed/existing Applications .................................................. 31

3.5.2 E-Pragati Enterprise Architecture: ...................................................................... 32

3.5.4 Existing Technologies ............................................................................................... 35

3.5.5 Intellectual Property Rights (IPR) ....................................................................... 35

3.5.6 Security.......................................................................................................................... 35

3.5.7 Public Key infrastructure (PKI) ............................................................................. 35

3.5.8 Training: ........................................................................................................................ 35

3.5.7 Configuration Management, Change requests & General software

Maintenance Services: ......................................................................................................... 35

3.5.8 Project Deliverables (if need) ............................................................................... 36

3.5.9 IS Security .................................................................................................................... 36

3.5.10 Web Services Security ........................................................................................... 36

3.5.11 Authorization ............................................................................................................. 36

3.5.12 Data Integrity and Data Confidentiality ......................................................... 36

3.5.13 Integrity of Transactions and Communications ........................................... 36

3.5.14 Non-Repudiation ...................................................................................................... 36

3.5.15 Audit Trails ................................................................................................................. 37




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3.5.16 Application Controls ............................................................................................... 37

3.5.17 Data Integrity & Database Controls: ............................................................... 37

3.6 Brief functionality of the application ...................................................................... 37

3.7 Commercial Model ......................................................................................................... 37

3.8 Roles and Responsibilities .......................................................................................... 38

3.8.1Role of Department - Department Project Team ............................................ 38

3.8.1 Roles and Responsibilities – Service Provider (GST/GSTN) ...................... 38

3.8.2. Role of APTS ............................................................................................................... 39

5. Instructions to Bidders ........................................................................................................... 43

5.1 General .............................................................................................................................. 43

5.1.1 Introduction ............................................................................................................. 43

5.1.2 General Eligibility ................................................................................................... 43

5.1.3 Cost of Bidding ............................................................................................................ 43

5.1.4 Site visit ...................................................................................................................... 43

5.1.5. Pre-bid meeting .................................................................................................. 43

5.1.6. Clarification on bidding document ............................................................... 44

5.1.7. Address for clarification ................................................................................... 44

5.1.8. Amendment of bidding document ...................................................................... 44

6. Bidding procedure .................................................................................................................... 45

6.1 Three Stage Bidding Procedure ................................................................................ 45

6.2 Stages of Bidding Procedure: ................................................................................... 45

6.2.1 Stage-I - Bidding Procedure .................................................................................. 45

6.2.2 Stage-II Bidding Procedure ................................................................................... 45

6.2.3 Stage-III Bidding Procedure .................................................................................. 46

6.3 Preparation of Bids ........................................................................................................ 46




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6.3.1 Language of Bids ................................................................................................... 46

6.3.2 Documents Comprising the Bid ........................................................................ 46

6.3.3 Bid Prices .................................................................................................................. 46

6.3.4 Preliminary Project Plan ...................................................................................... 46

6.3.5 Bid Security .............................................................................................................. 47

6.3.6 Bid Validity ............................................................................................................... 47

6.3.7 Bid Submission, Format and Signing ............................................................. 47

6.3.11 Withdrawal of the Bids..................................................................................... 48

6.4 Bid Opening and Evaluation .................................................................................. 48

6.4.1 Opening of Bid by the Consultant/ Client ..................................................... 48

6.4.2 General Guidelines for bid opening ................................................................ 48

6.4.3 Opening of Bids ...................................................................................................... 48

6.4.4 Clarification of bids ............................................................................................... 48

6.4.5 Preliminary examination of the bids ............................................................... 48

6.4.6 Evaluation of Pre-Qualification bids ................................................................ 49

6.4.7 Evaluation of Technical bids .............................................................................. 49

6.4.8 Evaluation of Technical bids .............................................................................. 50

6.4.9 Commercial Bid Evaluation ................................................................................ 51

6.5 Technical & Commercial Bid Evaluation Process ........................................... 52

6.5.1 Overall Evaluation (QCBS to be discussed) ................................................. 52

6.5.2 Evaluation Process ................................................................................................ 53

6.5.3 Evaluation Committee .......................................................................................... 53

6.5.4 Clarifications of Bids and Review of Bidder’s Proposed Deviations .... 53

6.5.5 Contacting of APTS................................................................................................ 54




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6.5.6 Content and form of response .......................................................................... 54

6.5.7 Award criteria .......................................................................................................... 54

6.5.8 Notification of award & signing of Contract ................................................. 54

7 General Conditions of Contract (GCC)........................................................................... 56

7.1. Contract and Interpretation ............................................................................... 56

7.1.1. Definitions ............................................................................................................. 56

7.2. Confidentiality and intellectual Property rights .......................................... 57

7.2.1. Confidentiality ..................................................................................................... 57

7.2.2. Intellectual property rights ............................................................................ 58

7.2.3. Use of documents and Information ............................................................ 58

7.3. Indemnification ....................................................................................................... 58

7.4. Bid Security, Payments, Guarantees and Liabilities ................................. 59

7.4.1. Bid Security (EMD) ............................................................................................ 59

7.4.2. Implementation cum Performance Security ............................................ 59

7.4.3. Payment ................................................................................................................ 59

7.4.4. Prices ...................................................................................................................... 60

7.4.5. Taxes and Duties ............................................................................................... 60

7.4.6. Delay in the SSP Performance ...................................................................... 60

7.4.7. Liquidated Damages ......................................................................................... 60

7.4.8. Application of LD ................................................................................................ 60

7.4.9. Termination for Default ................................................................................... 60

7.4.10. Termination for Insolvency ............................................................................ 61

7.5. Force Majeure.......................................................................................................... 61

7.6. Resolution of disputes .......................................................................................... 61

7.7. Governing Language............................................................................................. 62




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7.8. Applicable law ......................................................................................................... 62

7.9. No interest for performance Guarantee ........................................................ 62

7.10. Notices ....................................................................................................................... 62

8 Contract Execution ................................................................................................................ 63

8.1. Inspections and Acceptance Test .................................................................... 63

8.2. Acceptance test method and final acceptance of the solution ............. 63

8.3. SSP’s Obligations ................................................................................................... 63

9 Special Conditions of the Contract (SCC) .................................................................... 65

9.1. Subject Matter of Contract ................................................................................. 65

9.1.1. Contract Agreement ......................................................................................... 65

9.1.2. Key Personnel for Client .................................................................................. 65

9.1.3. Key Personnel for SSP ..................................................................................... 65

9.1.4. Project development site ................................................................................ 66

9.1.5. Change management & maintenance ........................................................ 66

9.2. Project Reports ....................................................................................................... 66

9.3. Inspection and Acceptance: .............................................................................. 66

9.4. Payments .................................................................................................................. 66

9.4.1. Contract Price & Payments ............................................................................ 66

9.4.2. Penalty ................................................................................................................... 67

9.4.3 Penalty for development, delivery & installation ....................................... 67

9.4.4 Penalty for Operational & change management ........................................ 67

9.4.5 Service Level Agreement .................................................................................... 67

9.5. Payment Authority ................................................................................................ 68

9.6. Insurance to men, machine and material .................................................... 68

9.7. Subcontract .............................................................................................................. 68




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9.8. Infrastructure arrangement by SSP ............................................................... 68

10 EXIT MANAGEMENT SCHEDULE ....................................................................................... 69

10.1. Purpose ...................................................................................................................... 69

10.2. Transfer of Assets .................................................................................................. 69

10.3. COOPERATION AND PROVISION OF INFORMATION ................................ 71

10.4. CONFIDENTIAL INFORMATION, SECURITY AND DATA ........................... 72

10.5. Employees ................................................................................................................ 72

10.6. Transfer of certain Agreements ....................................................................... 73

10.7. General Obligations of the Service Provider ............................................... 73

10.8. Exit Management Plan ......................................................................................... 73

11 Table of Sample Forms and Procedures ....................................................................... 75

10.1. Bid Form .................................................................................................................... 75

10.2. Form of Contract Agreement............................................................................. 77

1. Article 1 – Contract Documents ................................................................................. 77

2. Article 2 – Contract Price and Terms of Payment ............................................... 78

3. Article 3 – Effective Date for Determining Time for Operational Acceptance78

4. Article 4 – Jurisdiction .................................................................................................... 78

5. Article 5 – Appendixes ................................................................................................... 78

10.3. SSP ’s Representative (Appendix 1) ............................................................... 79

10.4. Revised Price Schedules [if any] (Appendix 3) .......................................... 79

Annexure – A ................................................................................................................................... 80

Bid Table of Contents and Checklists ............................................................................ 80

Annexure – B ................................................................................................................................... 81

Bid Security (EMD) Form .................................................................................................... 81

Annexure – C ................................................................................................................................... 82

Stage – I Bidding (Pre-Qualification) formats .................................................................... 82

Form – P#1 ...................................................................................................................................... 82

General Information of the SSP ....................................................................................... 82




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Form – P#2 ...................................................................................................................................... 83

SOA Software/ Application Development ..................................................................... 83

Form – P#3 ...................................................................................................................................... 84

Turnover in Software Development ............................................................................... 84

Form – P#4 ...................................................................................................................................... 85

Local Presence (in Andhra Pradesh) .............................................................................. 85

Stage–II Bidding (Technical Solution offered by the Bidder) ....................................... 86

Form – T#1 ...................................................................................................................................... 86

Understanding of the project ............................................................................................ 86

Form – T#2 ...................................................................................................................................... 87

Details of key staff committed for the assignment .................................................. 87

Form T#3 .......................................................................................................................................... 88

Curriculum Vitae (CV) Of Key Staff Proposed ............................................................ 88

Form T#4: Project and Risk Management.......................................................................... 89

Check List -Compliance/ Agreed/ Enclosed/ Deviation Statement .................... 91

Stage – III Bidding (Commercial) formats .......................................................................... 92

Form – F#1 ...................................................................................................................................... 92

Commercial Proposal Project Manpower Cost ................................................................. 92

Annexure - D ................................................................................................................................... 94

End of the bid Document ............................................................................................................ 96




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1. Invitation for Competitive Bidding

1.1 Commercial Taxes Department, Government of Andhra Pradesh has got developed

VAT Information System(VATIS) in the year 2004. Later on CTD to re-engineer the

VATIS software by converting the application into service oriented architecture to

make their services available to all stake holders any time any place and also to

improve the response time of the system in the year 2011 and also subsequently

develop Andhra Pradesh Tax Information System (APTIs) application for integration

with GSTN(Goods and Service Tax Network) National IT Network.

1.2 Andhra Pradesh Technology Services Limited (APTS) on behalf of Andhra Pradesh

commercial Taxes Department hereinafter referred to as “APCTD” invites bids for the

project of “Development, Maintenance, Integration of CTD Applications

including Modules of GST, Analytics Software ,VATIS , Major, Minor and

Other Applications of Commercial Taxes Department”

1.3 Time schedule of various tender related events:

RFP Ref. No ITC51-14022/2/2020-PROC-APTS

Bid calling date 28-02-2020

Pre-bid Meeting 04-03-2020, 11.30AM at O/o APTS

Last date/time for seeking

clarifications on RFP

document

04-03-2020, 5PM

Bid Closing date and time 13-03-2020, 3.00 PM

Bid opening date/time 13-03-2020, 3.30 PM

Bid Document Fee Rs.25,000/-

APTS Contact person

K. Shyam Sunder

[email protected]

9963029402

APCTD Contact Person

Mr.G.V.Subba Rao,OSD-IT

[email protected]

9441696776

1.4 Interested firms can visit our web site https://www.apts.gov.in/tenders.aspx” or

https://tender.apeprocurement.gov.in

1.5 The tender to be submitted via online on e-Procurement Website

https://tender.apeprocurement.gov.in

Managing Director

AP Technology Services Limited

https://www.apts.gov.in/tenders.aspx

https://tender.apeprocurement.gov.in/

https://tender.apeprocurement.gov.in/




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2. Pre-Qualification Criteria

APTS invites the interested and eligible bidders desirous of bidding for the project and who

meet the following Pre- qualification criteria (PQ):- S. No Particulars/ parameters Documents to be submitted (Please

read the Note at the end of Table)

Legal Entity

1 The Bidder should be a Company

registered under the Indian

Companies Act and shall be primarily

in the business of providing

Information Technology Software

Development or IT Solution

Implementation Services including

Data/Business Analytics Software.

The Company should have been in

business for the last five financial

years as on 31st March 2019.

Only Bidder with System Integration

experience shall be considered as

bidder.

Certificate of Incorporation of the Bidder

to be enclosed.

Blacklisting

2 The bidder declared blacklisted/

ineligible/ debarred by any State /

Central Government or PSU or

Corporation or any other Autonomous

Organization of Central or State

Government or has been found to

have been engaged in activities or

practices which are corrupt,

fraudulent, Non Satisfactory work

performed or any other unethical

business practices, as on date of bid

submission, shall not be eligible.

Self-Declaration from the bidder from

authorized signatory of the firm

Financial Criterion

3 The bidder should have Minimum

annual turnover of at least Rs. 50

Crores in each of the five financial

years from IT/Software applications

Development and Maintains, ITeS

Services and should have positive net

The bidder should submit audited

financial statements or a certificate of

revenue position for last five financial

years wherever applicable.




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worth during the said Five Years.

4 Bidder shall have increasing positive

net worth as on 31-03-2019 for the

last Five years.

The bidder should submit audited

financial statements or a certificate of

revenue composition for last five years

wherever applicable.

Prior Experience

5 The bidder should have similar work

experience in execution of at least 2

IT/Software applications projects i.e.,

e-Governance Projects with minimum

value of Rs.3.00 Crores or above per

each projects from any Government

(State or Central) during the last five

financial years ending on 31-03-2019.

Each project should have minimum

concurrent user of Min.500 or above.

Details of Experience of responding firm/

Project Citation for projects with Work

order and Proof of Go-live/ Project

completion certificates from client

6 Bidder should have at least one office

in any of the 13 districts of AP.

The bidder shall have GST number

allotted in AP and billing shall be from

AP office only.

Copy of AP GST Registration to be

provided.

If Local office is not available in AP, the

bidder shall submit a declaration for

creating an office in AP, within 30 days

from award notification

7 Bidder should have following Valid

Certifications as on bid calling date:

SEI-CMMi Level 5 and 9001:2015 or

Higher.

Copies of certifications.

8 Proof of Bid Purchase Receipt to be Submitted

Note:-

1. Relevant documents in support of the above Pre-Qualification Criteria should be furnished in the

Pre-qualification bid. 2. 3. If the quality certificates are not valid as on bid calling date, the bid will be treated as non-

responsive and rejected. 4. Proposals of bidders who do not conform to above pre-qualification criteria will be treated as non–

responsive at the pre-qualification stage and shall be summarily rejected.

5. Tenders will be accepted only from those who have obtained bid document from APTS and a support receipt of purchase of document should be uploaded along with bid.

6. All correspondence should be with APTS contact person in writing only.

7. Consortium bids are not permitted in this tender.




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3. Scope of Work

3.1 Background

The Commercial Taxes Department, Government of Andhra Pradesh has been using

Information Technology (IT) for management of tax administration since 1989. On

introduction of AP VAT 2005, new software was developed for VAT administration in

centralized architecture and the entire field Offices were connected to the Central Data

Centre at Commissioner, CT Office. All the process under VAT like Registration,

Returns, Assessment and Audit etc. were computerized. However, the focus at that

time was primarily towards departmental functions. With the change in technology and

penetration of Internet in the remote and corners of the country, the department has

been providing almost all services electronically for the past Five years. Subsequently.

on introduction of GST 2017, new software was developed application Andhra Pradesh

Tax Information System (APTIs) for GST administration in centralized architecture and

the entire filed officers were process all APTIs the back modules of GSTN connected to

the Data Centre. Further, Department shifted from Model-1 to Model-2 w.e.f.

06.11.2019.The development of FO&BO Modules design, developed by GSTN is

integrated with Data Centre through GSTN MPLs for the processing of all BO by the

Department Officers.

The scope of work is divided into two categories of

Maintaining the Existing Applications/Modules(Including Data/Business

Analytics, Major and Minor) Software and

Development, Design of New Portals/Applications/Modules integration with

GSTN.

3.1.1 Maintenance of Existing Applications/Modules (APTIs, VATIS, Data/

Business Analytics) Software

In addition to APTIs software/application and the selected Service Provider has to

maintain all the existing applications as mentioned below. The details of each of the

applications are mentioned in the sub sequent sections below:

Existing Applications

e-Registration, e-Returns, e-Payment, e-Forms, e-Transit Pass, Assessment, Audit,

Refund, TDS, TDIN,360 degree profiles, Mobile application of Check of Vehicular

Traffic, Check post GIS module, MIS reports, Data/Business Analytics etc.

Online issue of statutory forms to dealers (CDSC), e-DSC, and Complaint / Feedback

system through online, e-Mail / SMS communication with stakeholders(As per RFP.e-

DSC for Internal Users only.CTD availing C-DAC gateway for SMS services and recurring charges

paid by Dept




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a. Analysis of Tax data for business intelligence and policy decision through MIS

reports

b. Information sharing with other Government Agencies through MIS reports(if

required)

c. Automatic notice & reminder generation and its delivery through e-mail and SMS. Around 3000 to 5000 users accessing each module,

d. Analysis Reports, Other Reports etc through Data/Business Analytics Software and

existing applications.

Note: MIS Reports for Department Officials and to the Registered Dealers (relates to their own Transactions not for others).

3.1.2 Other applications (Minor):

a. CTD Portal

b. APPT

c. APET,

d. APLT

e. AP RDC

f. AP Entry Tax etc.,

g. CDSC, eDSC,e-Forms, epayment, TDIN

h. Integration with CFMS,AP Grama Sachivalayam/Spandana/Other Government portals/applications through API/Web services.

i. Other applications.

Note: 1.Existing Applications need to be maintained and enhancement is also required basing on the needs. 2. Old VATIS application used Oracle and Java and Present application using .Net and SQL Server. 3 Vendor is responsible to migrate from oracle to SQL Server/other Database and to resolve all the ` technical issues received from officers, registered dealers, GSTN Team @Delhi and applicants.

3.2. Development of New Modules

Existing modules in APTIS, VATIS, Data/Business Analytics are maintained and the new modules shall

be newly developed by the bidder including Integration with CFMS,AP Grama Sachivalayam /Spandana

/Other Government portals/applications through API/Web services.

3.2.1 New Modules to be developed for APTIs(if required):

With effect from 06-11-2019, the Department were migrated from Model1 to Model2

and the selected bidder shall develop the new modules, MIS Reports as required from

time to time.

About Model‐1 & Model-2 under GST

Under this model, GSTN will develop and implemented GST Common Portal along with

core modules of registration, returns, and payments. GSTN will host the same at a

central data centre.




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Data exchange to and from States / Centre will be executed by state’s own backend

modules through APIs over a secured network. GSTN will be governing and issuing

guidelines, standards and compliance requirements for data exchange.

Model-2

GSTN will build the common portal along with other common utilities namely

i. MIS and Dashboards for core modules,

ii. Dealer Profile,

iii. Invoice Matching,

iv. E‐Mail –SMS etc.,

Model-1

However, States will have to build its own back end modules e.g.

v. Compliance Management and Penalty Processing,

vi. Refunds, Audit, Scrutiny and Assessment,

vii. Investigation and Enforcement,

viii. Adjudication and Appeals,

ix. Recovery and Write Off,

x. TDS Management,

xi. Exemption & Deferment etc.

Note:-The selected IT Solution provider required to provide solution covering backend

processing for modules v to xi. Whereas, Registration, Return and Payment modules are

developed by GSTN but its integration with backend modules is state’s responsibility (if

required). This data exchange and integration through API as defined by GSTN is to be

done by States using JSON (JavaScript Object Notation) as message format.

3.2.2 Key Components of Scope of Work for GSTN/Others(if required)

S.

No.

Component Scope of Work Summary *

1. Data Migration,

Integration/Web

Services to

GST/Others.

Providing data for GST to GoI / GSTN / NSDL as

and when required. Data migration be as when Required

from Oracle to SQL Server/Mango/Cassondra and SQL

Server /Mango/Cassondra to other Database.

2. Application Software Requirement analysis, design, customization,

integration, testing, deployment and roll out of

Application Software and Web Portal with e‐Services. It

also includes the support services for the Application

Software and Web Portal along with Data Migration of

registered taxpayer and Training activities. Others

services is not identified as on date it will depends on

requirement as per the needs of GSTN




Page 17 of 96

3

Database Management All Mission Critical applications of CTD are running on MS

SQL Databases & Oracle(few applications). Hence it very

important to maintain these database status at its best in

terms of performance, availability and security. To ensure

these database response to the application demand is

optimum. Monitoring of all Database issue including

Deliverables (Application/Database). Presently Four

to Five database instances are existing and the same will

be maintained. CA tool is the exisiting Database

Monitoring. The current volume of dealer data is around

250 to 500 GB . CA tool is the existing Database

Monitoring Software.

4 Use of Existing

Infrastructure

available at CTD.

Bidder is required to use the existing IT Infrastructure

facilities available in data centre of CTD, Near DR and

Far DR. This I.T. infrastructure has been created

considering the GST requirement. Commercial Tax

department may shift to cloud environment through NIC

and the vendor/service provider will be responsible for

monitoring/coordination with NIC regarding cloud service

issues, such as development, installation,

commissioning, migration, and integration with existing

systems, provision of technical assistance, certifications,

auditing and other obligations(Pl delete if not required).

If Selected Bidder will require any additional hardware

for improving the system, such case CTD will purchase

suggested hardware separately. Infrastructure is used at

HOD,

Vijayawada. 5 Training Preparation of Training Plan, Training Material, Delivery

of Training to Departmental Staff and other activities as

per detailed scope of work including preparation of

manuals for dealers and officers.

Note: GST modules shall be developed based on GSTN requirement.

3.2.3 HR Management:- Design, Development, Implementation, Integration and maintenance of HR services

including the following:-

Recruitment and Selection, Workforce Planning, Job Analysis, Training and

Development, Industrial Relations /Employee Relations, Organizational

Development/Change Management, Orientation, Performance Appraisal, Keeping

Records, MIS Reports etc,.

Note:- Presently we are not using any HR Management Its should be developed for the organistaion in respect Structure and employees data base with limited features.

3.2.4 Dealers Grievance Redressal:-




Page 18 of 96

Design, development, integration, implementation and maintenance of Dealers

Grievance Redressal services includes for the following:-

a. Input acceptance:-Dealers convey their grievance to the Department through On-

line feedback form.

b. Acknowledgement & Status Tracking :-Customers tend to develop much greater

confidence in the grievance and feedback mechanism if they are given a formal

acknowledgement. The acknowledgement could be by SMS and Email, as used by

ActPlease.com, or simply by publicly posting their message on the appropriate

forum, such as TripAdvisor. Ticketing Systems such as osTicket and Fresh Desk, as

well as SaaS systems such as ActPlease respond with acknowledgements with

unique tracking numbers. These may be used by customers to check status of action

taken on their complaint.

c. Escalation:-Smart Grievance Portals such as Act Please expect organizations to

configure typical action time for each type of complaint, as well as set up the

hierarchy for escalation. When an executive fails to take corrective action in time,

the matter is promoted to the officer next in line in seniority.

d. Action:-Computerized and web-based systems have an advantage over paper-

based systems as they can alert the reporter immediately upon completion of

action, as marked by the executive in charge.

e. Verification:-Customer may certify, if applicable and asked, whether the corrective

action taken on their grievance satisfies them or is not substantial enough. Should it

not be, the complaint may be marked as pending again, or be forwarded to a more

senior officer in escalated form.

f. Measurements and MIS Reports

The effectiveness of implementation of a grievance redressal mechanism can be

calculated with the following parameters:

i. Count of cases received

ii. Nature of cases received

iii. Acceptance of anonymous feedback

iv. Ratio of false inputs

v. Time taken for corrective action

vi. Escalations required

vii. Confirmations & rejections after completion

viii. Repeat nature of grievances etc.,




Page 19 of 96

Note: Grievance module is relates to maintains of the grievances of the dealers and

Department Officers and redressal.

3.2.5 Manpower requirement

The following manpower has to be deployed by the selected Service Provider:

S.

No

Position Educational

Qualifications

No. Of

Resources

required

A Team Leader BE/B.Tech/MCA/M.Tech 01

B DBA - MS SQL BE/B.Tech/MCA 01

C DBA – Oracle BE/B.Tech/MCA 01

D Software Engineer/ Programmer /

Developers(.Net Tech)

BE/B.Tech/MCA 02

G Android Developers BE/B.Tech/MCA 01

H Software Tester BE/B.Tech/MCA 01

I Document Writer BE/B.Tech/MCA 01

J Designer BE/B.Tech/MCA 01

K Developer/

Programmers(Data/Business

Analytics(SAS))

BE/B.Tech/MCA 02

L Admin(Data/Business Analytics(SAS) B.E./B.Tech 01

Total 12

Note: No. of positions may increase/decrease depends on requirement at any

time.

3.2.6. Roles, Job responsibility and Educational qualifications of Man Power)

Designated Role / Title

Job Responsibility Profile Eligibility Details

Team Leader

Ensure end to end delivery.

Interface with other teams to obtain business requirements

SPOC for escalations

Interface with CT department for day to day operations and new

BE/B.Tech/MCA/M.Tech Minimum 7 years of IT Service

management in leading organizations

Minimum 5 year of experience in managing large enterprise IT




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activities like product launch.

Good knowledge of IT infrastructure and working in a high-value production environment.

Proven ability to plan and execute workload in a highly demanding & dynamic environment

Able to work with suppliers and stake holders to achieve the best solution for the customer

infrastructure, team of 20+, in Government related IT/e-Governance projects

Preferable PMP or Prince2 Certification

Software

Engineer Write clean, well-engineered

code that comply with accepted

standards, and test web

applications and Cloud based

Application developments

Build quality applications and

portals with structure of modern

enterprise Web applications: the

user interface, application

server, and database.

Clarity of Interfaces,

Constructors, Polymorphism,

Static methods.

BE/B.Tech/MCA

Minimum 5 Years’ experience in Designing, developing Web applications and Client-Server based applications in the platforms which are part of the solution proposed by the bidder.

Experience in web service development, HTML, Javascript, Ajax, Angular JS &other scripting languages for web development.

Android App Developers

Strong knowledge of Android UI design principles, patterns, and best practices

Ability to design applications around natural user interfaces, such as “touch”

Knowledge of the open-source Android ecosystem and the libraries available for common tasks

Ability to understand business requirements and translate them into technical requirements

BE/B.Tech/MCA

Minimum 5 years of IT Service in developing Android Apps leading organizations

Should have been integral part of developing minimum 2 to 5 Android Apps

Mobile App developed with

minimum 2 to 5 Virtual

Assistant Features




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Familiarity with cloud message APIs and push notifications

A knack for benchmarking and optimization

Understanding of Google’s Android design principles and interface guidelines

Proficient understanding of code versioning tools, such as Git

Familiarity with continuous integration

DBA- a)

Deliverables :( Database)

b) Deliverables :( Application)

Undertake end-to-end management of database on an on-going basis to facilitate smooth functioning and optimum utilization

Regular database backup and periodical testing of backup data

Conducting configuration review to tune database

Maintaining the necessary documentation and managing schemes to database schema, disk space, user roles, and storage.

i. Create Database Users/ Objects

ii. Write SQL Queries for all applications

iii. Write Procedures, functions, Triggers, Cursors & Packages etc.

iv. Daily Monitoring of authenticity and integrity of transferred Data intra-applications

v. Fixing the Data transfer issues and coordination with application vendors

vi. Implementation and

BE/B.Tech/MCA

Minimum 7 Years’ experience in databases of MS SQL and Oracle

Minimum 2 year of experience as a Database Admin.




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generation of ‘Reconciliation’ process for online payments.

vii. Other similar Works.

Software Tester

Test framework designed and implemented a test strategy for Website and Mobile App. Develop test strategy from scratch.

Continuous integration test bed environment

Experience in best practices in testing and QA either in CMM/ISO cos or MNCs like Microsoft, Oracle, IBM.

Automation tools such Selenium,

Design and architect tools and frameworks for automated testing. Develop functional and performance test plans and cases for complex applications and services.

Create and develop all quality gates, ensure compliance

Analyse requirement for testing and provide initial estimate to Delivery

Prepare and maintain Test Scope, Strategy and Approach slide pack (draft documents to be provided with draft design document and issue version after HLD sign off).

Prepare test environment support - requirement slide pack including support required.

BE/B.Tech/MCA Minimum 5 - 7 Years’

experience in Testing lifecycle

Minimum 2 years’ experience as a QA lead

CSQA/ISTQB equivalent certification

Designer Strong programming skills , either from scratch or by adapting existing website

BE/B.Tch/B.Tech/MCA

Minimum 5 years of IT Service in




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software and graphics packages to meet department requirements and also test the website and identify any technical problems. Upload the site onto a server and register it with different search engines.

Skills in software programming and graphics. Creativity and imagination. Adapable and able to pick new techniques. Good interpersonal and communication skills

design in leading organizations

Strong knowledge in Design etc.

Developer/Pro

grammer(ETL,

Reporting, Data

Model/Server

expert)(

Data/Business

Analytics)

Strong knowledge on Data/Business Analytics programming, Advanced Base Data/Business Analytics , Data Warehousing skills, ETL ,proficient skills to analyse, Data/Business Analystics coding Skills(Intermediate to advance) & Good problem solving skills. Must have ability to resolve, debug Data/Business Analystics codes, ability to understand and learn system and process. Design and write programs to create various data sets – including tables, lists, and graphs. Macros to simplify dataset commands, making databases easier to search

BE /B.Tech/ M Tech / MCA

Minimum 3 - 5 Years’ experience in similar areas.




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and information easier to locate. Excellent problem-solving and analytical skills; advanced mathematical abilities; proficiency utilizing Data/Business Analytics Proc SQL, Data/Business Analytics OLAP , Data/Business Analytics Macro, Unix, Linux, and other Data/Business Analytics programs; familiarity with various web application tools and Windows programs Should have good knowledge of Indirect Taxes in the country especially VAT and GST Service taxes. Demonstrated high energy levels, flexibility, enthusiasm and willingness to learn, Excellent verbal and written communication skills. Experience of server user management and auto refresh of reports Excellent problem-solving and analytical skills; advanced mathematical abilities; proficiency utilizing Data/Business Analytics Proc SQL, Data/Business Analytics OLAP , Data/Business Analytics Macro, Unix, Linux, and other Data/Business Analytics programs; familiarity with various web application tools and Windows programs




Page 25 of 96



Should have good knowledge of Indirect Taxes in the country especially VAT and GST Service taxes. Good experience of understanding data sources and developing business rules, Good understanding of data marts and facts; database connectors, Experience of Linux server administration Excellent problem-solving and analytical skills; advanced mathematical abilities; proficiency utilizing Data/Business Analytics Proc SQL, Data/Business Analytics OLAP , Data/Business Analytics Macro, Unix, Linux, and other Data/Business Analytics programs; familiarity with various web application tools and Windows programs. Should have good knowledge of Indirect Taxes in the country especially VAT and GST Service taxes.

Admin(Data/B

usiness

Analytics)

Data/Business Analytics Server Administration:- Ensures the overall health of the SAS platform. Perform new installation as necessary. Applies maintenance releases, upgrades and hot fixes as required.

BE /B.Tech/ M Tech

Minimum 2 Years’ experience in similar areas.




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Ensures the overall health of the via Data/Business Analytics platform. Perform new installation as necessary.

Applies maintenance releases, upgrades and hot fixes as required.

Designs solutions to reduce the

operational and management complexity of the platform.

Designs, implements, and maintains platform security via Data/Business Analytics Metadata and IBM AIX. Serves as an escalation point for escalated production and/or platform issues. Executing change control an promotions activities. Own and drive the via Data/Business Analytics Product patching and release upgrade activity and act as liaison to via Data/Business Analytics for any support issues. Provide maintenance and support for via Data/Business Analytics products during deployment, upgrade and any changes to via Data/Business Analytics products and/ or during other enterprise activities that impact via Data/Business Analytics infrastructure. Manage and track via Data/Business Analytics products inventory and license updates for via Data/Business Analytics servers and end users. Provide all levels of technical and application support; incident




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management (Level 1, 2 and 3); address user, application and data issues. Manage the configuration support and maintenance of the via Data/Business Analytics platform. Monitor usage logs to assist in performance tuning of the systems and servers. Conform to system architecture standards and practices and work with outsourced suppliers as required to keep up to date with enabling technologies. Interface directly with various IT functional areas as it pertains to via Data/Business Analytics Administration. Perform installation, upgrade and configuration of via Data/Business Analytics technology products on all supported server environments. Monitor the overall availability and performance of the current via Data/Business Analytics technology server environments and take corrective actions as necessary to insure peak operational performance. Responsible for providing via Data/Business Analytics technical support to end users and implementing new via Data/Business Analytics technical solutions including:- Execute change management processes surrounding new releases of via Data/Business Analytics functionality.

Note:-




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The personnel proposed to be deployed by the vendor shall have the required qualifications strictly as stated in this RFP(Section 3.2.5 i.e. Roles, Job Responsibility etc). Manpower/FM personnel proposed to be deployed at the site should be on rolls of the bidders organization as on the Contract Signing Date. It is important to note that

a) The Resumes of all the proposed manpower shall be submitted at the time of the technical presentation.

b) On awarding of the contract, before deploying the resources, they shall be screened by teams

of CTD officials/ APCTD Technical Evaluation Committee /APTS.

c) In case of any Employee leaving the organization, it should intimated well in advance (i.e.,

before 2 Months) to the respective CTD and equivalent work force should be replaced with

immediate effect otherwise penalty may be imposed per day of Rs.1000 per person. The said

penalty may be deducting while making Payment to Service Provider. Payment will be paid as

per deployed persons to CTD accordingly and also strictly follow Qualifications, Experience &

Additional Certificates as mentioned at RFP/MOU only. No payment to Service Provider in case

of deployed any Manpower against RFP (Qualifications, Experience & Additional Certificates)

and also parts are not replaced with in time.

d) Pl submit employee wise details along with certificates, Experience & Additional Certificates

along with PBG after issued LOI.

3.3 Brief description of modules:-

3.3.1 Online registration (e-Registration)

A. Professional Tax in Andhra Pradesh, Section 276 of the Indian constitution lays down

the provisions relating to professional tax in the country. This form of tax is collected by

the State Government from salaried individuals or people engaged in professions such

as a doctor, lawyer, chartered accountant. Therefore it is facility of online application

for registration (e-Registration) to the dealers/Individuals to reduce physical interface

to the extent feasible between tax payers and tax collectors.

The core objectives of e-Registration application are:

To provide the business community/Individuals with the facility to get APPT registration

on line without visiting the Tax Office

To provide online facility for getting changes in the existing registration certificate.

To deliver the new registration certificate / amended registration certificate through

courier.




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3.3.2 Online filing of returns (e-Return):

The objective of e-Return application is to provide the dealers/community to file their

monthly returns online (through Internet) along with purchase/sale for Oil Commodity

Dealers.

3.3.3 Online payment of tax through banks (e-Payment):

Presently the dealers, who are registered for utilizing e-Return application are filing the

returns and e-Payment facility through online.

3.3.4 Online issue of statutory forms including C-forms (CDSC/eCDSC/e-Forms):

The application software has been developed for issue of statutory forms under APVAT

Act, 2005 and Central Sales Tax Act, 1956 through online request.

The dealers have to application request on line, and the forms can also download

through online, without the need for the dealer to approach the CTD offices.

3.3.5 Online filing of complaints and its processing:

The facility of online filing of complaints is provided in the Portal (www.apct.gov.in),

maintained by Commercial Taxes Department. However the system to process such

online complaints is to be developed with the facility for tracking status to the

dealers/citizens. This service will be redesigned to facilitate online processing of

complaints with tracking status facility as mentioned in the above section of Dealers

Grievance Redressal

3.3.6 Audit Module

Certain dealers are selected by Joint Commissioners based on certain parameters for

detail audit by audit officers. System should have facility to create such parameters and

select dealers based on such parameters. Capture audit officer details, audit work flow,

audit result and creation of additional demand on the dealers.

Audit modules are already developed in VATIS and new module to be develop in

GSTN(if required)

3.3.7 Online filing of refund applications:

3.3.7.1 e-Refund module:

Online filing of Refund applications, it’s processing including electronic submission of

query (if needed) by department officials, online submission and receipt of response,

facility for tracking of status and transfer of refund amount to the bank account of the

assesses electronically.

3.3.7.2 Automatic notice & reminder generation and its delivery through e-

mail and SMS

In the existing system for automatic notice and reminder generation and its delivery

through e-mail and SMS. This service is now proposed to be provided by developing

the system that generates notices and reminders automatically based on the

predetermined parameters and sends the same to the dealer’s mail address as a mail in

case of a notice, as an SMS in case of an alert.

http://www.apct.gov.in/




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3.3.8 MIS reports

MIS reports for monitoring various items of work pending at different levels of

administration. System should provide MIS reports through Data/Business Analytics

Software as per need of the users at different levels for effective review and

monitoring.

3.3.9 360 degree profile generation of assesses:

Development of standalone application software (Integration Report) is just completed.

The outcome of the report will give the entire information of assesses i.e. his

registration details, return details, statutory forms issue, and utilization details, check

post information, tax arrears etc.

3.3.10 Generating of business intelligence reports from data based on MIS reports

The new application shall provide this functionality through user defined reports.

3.3.10.1 Information sharing with Central and State revenue agencies, Banks,

Treasuries etc.,

Information sharing with Central revenue agencies such as Income Tax and Central

excise, Banks, Treasuries etc is now done manually. It is now proposed to develop a

system to share the required information among different Central and State revenue

agencies through MIS reports.

3.4 Existing System Details

3.4.1 Technologies used in the existing system

MS SQL Server and few applications Oracle is the RDBMS.

Development model – The application was developed using the stored

procedures and most of the validations are being done on the server.

Front end technology is on .net .There is no replication required as on date as the data was already transferred by using user written scripts. Data replication may be required basing on needs.

3.4.2 Operation & Maintenance including AMC:

M/s CMS Computer Ltd is presently maintaining the application software who take

care of maintenance and change requests.

Hardware is maintained by M/s Netxcel.

As part of existing Agreement the present vendor will transfer the knowledge, code

etc.,

3.4.3 Security:

a. The application access controls are through login password.

b. The MS SQL/Oracle/Mango/Cassandra maintains the data integrity issues.

c. The database is operational on local area networks and on an intranet using

BSNL leased lines based backbone




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3.4.4 Issues with existing application

a. The Internal services to staff are being addressed by the VATIS, APTIs, Data

/Business Analytics are core application. The additional modules built separately

around VATIS, APTIs, Data/Business Analytics are providing the external

interface. The external modules are updating the VATIS, APTIs, Data/Business

Analytics application on batch process; hence, real time reports are not

generated.

b. Response Times: Slow response from system in generating reports and data

entry.

c. Need for user/customised defined MIS reports.

3.5 Objective of RFP

Identification of Service Provider for development, maintenance, integration of CTD

applications including GST Modules, Data/Business Analytics Software ,VATIS , Major,

Minor and Other Applications of Commercial Taxes Department. Contract period is 3

year from the date of signing of contract.

The RFP is for in-house consultants/ technical resources assisting the department where SI should ensure the industry standards for development/Quality Check/Compliance of Application through the

technical team deputed. Selected Service Provider is complete responsible for Monitoring of deployed staff to CTD and completion of Scope of Work/Task with in time fixed by the CTD Officials. . The service provider is expected to co-operate and contribute in all areas involving GSTN (including

SRS preparation for new modules etc(if required)) of the Department such as integration with GSTN

and other Departments process.

On awarding of the contract, before deploying the resources, they shall be screened by Teams of CTD

officials & APTS/ITE&C team as applicable. There would be interview conducted by APTS/ITE&C/APCTD

officials. In the event of rejection of resources, a penalty of 25,000 would be levied for each resource.

In case of any Employees leaving the organization, it should intimated be at least 2 months, Penalty

may be imposed proportionately the resources are not deployed as per the agreement.

Coordination with GSTN other Service Provider/Partner related to GST i.e IBM,NSDL, GST Suvidha

Providers(GSTP) ,E&Y ,APTS,ITE&C,CFMS & other IT Partners etc.

7. Payments should be linked to the STQC certification mandatory of developed modules as per

MeitY,GoI guidelines/GO Ms 4 of ITE&C,GoAP through nodal Agency i.e APTS.

Note: Working Hours: Morning 9.30 Am to evening 6.30 PM(i.e Sunday holiday).However to meet the emergencies the team has to work beyond office hours.

3.5.1 Scope of the proposed/existing Applications

All the existing functionalities and features are to be improved. For developing,

integration with GSTN and delivering the above mentioned services on a reliable and




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sustainable basis, the project will address the following key issues relating to Software

development, and testing including Data/Business Analytics.

Note: Current dealers’ data will AS-IS and the GST implementation will be kept

separate from the current VATIS data base. If any requirements needs, the bidder

should be done.

Application Design - Configuration

The successful bidder shall Monitor/Maintains/Design the application considering the

volume and the retention period of the data by department and archival policy, the

system shall give effective responses for working on forms and reports. As Per RFP around 250 to 500 GB data as on date.

The successful bidder shall configure the application servers, databases servers such

that the required number of (Concurrent users around 3000 to 5000) concurrent user can

access and use the system.

Architecture & Standards

The Proposed application will be N-tire Service oriented Architecture – with separation of

business logic from application, database and presentation. The application will be installed

on the central servers at the Data Center of GOAP or at APCTD Headquarters having a

Data/Business Analytics Disaster recovery at other suitable site. The present application will

be on Web services model. Existing modules follow N-tire SOA standards.

Service Oriented Architecture (SOA):

As a part of Service Oriented Architecture framework the Business Logic shall be

separated into components. The components shall be developed separately and

clustered to operate them as an integrated solution. The clustering shall be loose-

coupling for making Operation & maintenance easy.

3.5.2 E-Pragati Enterprise Architecture:

e-Pragati is not a project. It is large Program, with a long term vision for creating a

sustainable eco-system of e-Governance. The Vision of e-Pragati is stated below:

"e-Pragati is a new paradigm in governance based on a Whole-of-

Government framework, transcending the departmental boundaries. It

adopts a Mission-centric approach in its design and implementation and

seeks to realize the Vision of Sunrise AP 2022, by delivering citizen-

centric services in a coordinated, integrated efficient and equitable

manner."

e-Pragati is a framework to provide integrated services to citizens through a free flow of

information, and to usher in an era of good governance, characterised by efficiency,

effectiveness, transparency, and foresight. The different dimensions of the vision of e-

Pragati are described below:




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Developmental

1. e-Pragati will be a catalyst for enhancing the effectiveness of implementing various

developmental projects and welfare schemes undertaken by the government.

2. Planning and monitoring of public sector schemes and projects shall take advantage

of IT, GIS and satellite imaging technologies.

Aspirational

1. e-Pragati shall be an effective tool in realising the vision of Sunrise Andhra Pradesh.

2. e-Pragati shall be rated among the best in the world and help Andhra Pradesh

achieve a high rank in global e-Governance Development Index.

3. Andhra Pradesh will focus on quality of life of its citizens with a special emphasis on

quality of education, healthcare, skill development, agriculture, infrastructure, and

services.

Citizen-Centric

1. Citizens and businesses will have a seamless and smooth interface with

government.

2. Departments and government agencies interoperate with ease and provide

integrated services to citizens and businesses.

3. The medium of paper will be minimised in all G2C, C2G, G2B, B2G, and G2G

interactions.

Inclusive

1. Digital divide will be adequately addressed, especially leveraging the mobile

technologies.

2. e-Pragati will enhance realisation of participative and inclusive governance.

3. Citizen engagement will be accomplished with ease and cost effectiveness.

Technological

1. Government and citizens will be enabled to take advantage of cutting-edge

technologies like SMAC and IoT.

2. Principles of open data, open standards and open APIs will be ingrained in the

designs of all information systems.

3. e-Pragati will ensure the right balance between information security and privacy of

personal data.

4. SI should propose suitable technical solution based on requirements.

Value Proposition of e-Pragati

In line with its Vision, e-Pragati seeks to move away from the existing systems of

Governance (Government 1.0) towards establishing Government 2.0. The siloed and

hierarchical systems will be replaced by an integrated and collaborative operating model.

The single-channel, 'one-size-fits-all' models of service delivery will give way to

personalised services delivered through multiple channels. The output-driven processes will

be replaced by transparent, outcome-driven procedures. The citizens will no longer be

passive spectators of governance and mere recipients of services, but will be empowered to

be active participants in the governance process.




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All these aspirations will be achieved through establishment of a common and shared

digital infrastructure and applications, delivering a set of integrated and cross-cutting

services based on common standards and Enterprise Principles.

Value to Government:

1. The effectiveness of implementation various development projects and welfare

schemes undertaken by the Government will be enhanced, through extensive use of

Enterprise Project/Program/Scheme Management Systems.

2. Planning and/or monitoring of public sector schemes and projects shall be more

effective.

3. There would be considerable savings to the exchequer, through a better targeting of

beneficiaries, through a better control on project and scheme costs, and, from the

IT spend perspective, through consolidation of IT Assets, like hardware, system

software and applications.

4. An all-round development of the State through alignment of e-Pragati with the goals

of Sunrise AP and a clear focus on e-Pragati Indicators in each of the 7 missions.

5. The coordination between the government departments would significantly increase

due to free exchange of information via the e-Highway.

6. e-Pragati envisages extensive use of Data/Business Analytics tools that would

not only throw up trends, patterns, gaps and areas of improvement in various

Government schemes, but also provide useful suggestions and ideas for the future

actions (preventive and accelerative) through predictive analytics.

Value to Citizens and Businesses

1. Citizen-centric services provided by e-Pragati would enhance the convenience and

transparency.

2. e-Pragati will make the concept of single-window real and enhance the ease of

transacting with the Government.

3. The Certificate-Less Governance System (CLGS) will reduce significant burden, both

on the citizens and the Government departments, by reducing/eliminating

unproductive work.

4. Programs like e-Health, e-Education, e-Agriculture and e-Market shall enhance

quality of life and productivity as well as income of the citizens.

5. Direct Benefits Transfer will ensure hassle-free availability of the various benefit

programs of the Government.

6. Widespread use of e-Office and other productivity tools will enhance transparency of

public agencies.

Value to Society:

1. The implementation of e-Pragati will unleash a lot of potential in the software,

hardware, electronics and networking sectors. This will have a significant extent of

multiplier effect to the tune of 4 X.

2. e-Pragati, being based on open technologies, will open up new windows for

innovation and create IT and non-IT employment in various sectors.

3. The economic development of the State will be spurred by increased productivity in

all the 7 major sectors comprising the Sunrise AP Mission.

4. The successful implementation of e-Pragati is likely to motivate several such

initiatives across the country, as witnessed in respect of the CARD and e-Seva

projects pioneered by AP, and would lead to speedier national development.




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Note: Its premature to decide the scope of work and integration with e-pragati at

this stage

3.5.3 Connectivity (Communication)

The CT department Offices will be connected on APSWAN including Unit offices

will be connected on the network, permitting online transactions with reliability.

Data sharing with other departments shall be through MIS reports only.

3.5.4 Existing Technologies

i. .Net Frame Work.

ii. MS SQL.

iii.J2EE frame work (i.e few old Applications).

iv. Oracle ((i.e few old Applications).

v.Data/Business Analytics Software.

3.5.5 Intellectual Property Rights (IPR)

The Intellectual Property Rights of the developed application/module will be with

Government of Andhra Pradesh.

3.5.6 Security

The application/module developed shall have common security features like

session out, password policy like password expiry, minimum length of password,

nature of password like alpha numeric, encryption of data at client level, locking

of user id on repeated login failure. Software shall ensure against all security

threats such as SQL injection, buffer over flow etc at the, design and coding

stage. The proposed application shall be compliant with IT Act 2009/Latest and

subsequent amendments.

3.5.7 Public Key infrastructure (PKI)

The application should be PKI enabled to achieve the following:

o Complete trusted service oriented application using digital signatures

o Replay protection and non-repudiation of transactions

o The login process will be based on digital signatures to ensure the paperless

office.

3.5.8 Training:

Department personnel are to be trained on developed/latest software. Client will

provide class room infrastructure for training. Service provider shall provide sets of

training material on usage of the application in soft copy to be distributed during the

training (if need). Training policy is depends on various parameters. At this stage we will not estimate the batch sizes and number of days for training etc.,

3.5.7 Configuration Management, Change requests & General software

Maintenance Services:

The selected bidder shall provide service for Configuration Management (Change

requests), development of new modules, new reports, enhancement of

functional capability of software modules, fine tuning of application & General




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software Maintenance services after go-live of the application for the period

specified.

3.5.8 Project Deliverables (if need)

o Functional Requirement specifications (FRS)(if required)

o Technical / Design document (if required)

o Test cases and Test reports

o Source Code

o Installation Manual

o IPR documentation

o Version control document

3.5.9 IS Security

To facilitate secured transactions, reliable data availability 24x7x365,

confidentiality and authentication, the following security controls are proposed

for the solution.

3.5.10 Web Services Security

All aspects of Web services including routing, management, publication, and

discovery should be performed in a secure manner. Web services implementers

must be able to utilize security services such as authentication, authorization,

encryption and auditing. Encryption of data shall take place at client level itself.

Application server shall provide SSL security.

3.5.11 Authorization

Authorization is needed in order to control access to resources. Once

authenticated, authorization mechanisms control the requester access to

appropriate system resources. There should be controlled access to systems and

their components. Policy determines the access rights of a requester. The

principle of least privilege access should be used when access rights are given

to a requester.

3.5.12 Data Integrity and Data Confidentiality

Data integrity techniques shall be deployed to ensure that information has not

been altered, or modified during transmission without detection. Data

confidentiality features to be applied to ensures that the data is only accessible

by the intended parties.

3.5.13 Integrity of Transactions and Communications

This is needed to ensure that the business process was done properly and the flow

of operations was executed in correct manner.

3.5.14 Non-Repudiation

The application shall have the Non-repudiation security services to protect a party to

a transaction against false denial of the occurrence of that transaction by another

party.




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End-to-End Integrity and Confidentiality of Messages

The integrity and confidentiality of messages must be ensured even in the

presence of intermediaries.

3.5.15 Audit Trails

The design and implementation shall ensure audit trails to trace user access and

behaviour, also to ensure system integrity through verification. Audit trails shall

play the role of an audit guard that can monitor; watch resources and other

agents, validating those obligations that have been established are respected

and/or discharged.

3.5.16 Application Controls

Application controls must be designed such that the roles are assigned to the

right controls:

Access Controls

Input & Output Controls

Processing Controls

Monitoring Transaction processing

Authorization Controls

Interface Controls

Data Integrity / File Continuity Controls

Output controls

Change control procedures

Version Controls

3.5.17 Data Integrity & Database Controls:

The design shall ensure the data integrity controls Atomicity, Consistency,

Isolation, and Durability. The database controls for online Transaction

processing systems like Access to database directly, Access to database through

application, Access to log files, Access by the remote terminals, DBA Controls,

Backup policy and backup procedures.

3.6 Brief functionality of the application

The successful bidder has to clearly study the activities of the department,

existing functionality of the above applications in tune with the scope of the

proposed application and maintain the application. However, brief description of

the functional requirement in each application is given below for assessing the

effort required.

3.7 Commercial Model

The Bidder has to submit proposal as per terms and conditions specified in

the RFP.

The application will be implemented on a big bang approach for entire

state of AP.

Configuration management & Maintenance Period as specified




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3.8 Roles and Responsibilities

3.8.1Role of Department - Department Project Team

Within 30 days after MOU entered department will transfer the source code and knowledge

transfer to the new service provider.

Dedicated Team Leader

The success rate of the project depends on the pro-active initiatives taken up by the

Program/Project Manager/Leader. The department will appoint the Project Director of

the rank Joint commissioner / Deputy Commissioner/Any Officer Cadre (if need).

Dedicated Team Leader:

The functional effectiveness of the final product (application) completely

depends on the effective Business process engineering and transformations

proposed along with transfer of the domain knowledge of the department

process by the Project Leader. CT department keep the services of an Deputy

Commissioner or Asst Commissioner or any Officer as Project Leader with

exposure to field level operations and pro-computer personality.

The department will provide the office space for the user testing & prototype

demonstration.

Demonstration of the existing application

Approvals for the SRS/design/Prototype

Provide Access to the successful bidder to access features of existing

application

Provide the required infrastructure to install the application (HW, SQL Server

RDBMS, applications servers, network and internet)

3.8.1 Roles and Responsibilities – Service Provider (GST/GSTN)

The Development of the application/new modules using the infrastructure of

the bidders at CT department centre using latest technologies and IT

standards.

If the local office is not existing, the bidder will open the office within 30

days of award notification .

Submission of the fortnightly reports to department on project progress.

Maintenance, Development, Implementation, Management of Application

Software(s) with Bug fixing, enhancement, modification, change management, documentation and provision of other Services.

Data migration for the master data (if need)

Prepare routines for data migration of the existing data to the new

system.(if need).

Furnish all deliverables as per the RFP.

Preparation of User Manuals including Process Flow/SRS/SDLC etc.

The service provider shall design a detailed training program for the staff

users(if required).




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The successful bidder has to submit the performance guarantee on receipt of

award notification.

Fine tune the Project Plan in consultation with the department.

Entering into contract with the department.

Mobilization of the team and take up the work.

Deliver the deliverables as per the contract terms and conditions.

Data migration for the master data to GST Portal and other Departments

i.e., APIs/other Technologies.

VATIS, APTIs, Other Applications integration with GST Portal/Other

Portals(if required).

Development of all backend, frontend, Other Modules and Reports as per the

GSTN(if required).

Data Integration with Other Department application i.e. ITE&C, CFMS, GSTN

,APTS,NIC etc.,

Updation of Documentations/User Manuals/Help Files frequently and also

submission of Hard and Soft copies to Department.

Add/Deletion/Modification of new Modules with regards Data or Business

Analytics, VATIS,APTIs, GSTN and other Minor Applications.

Other Similar works related to Data or Business Analytics, VATIS ,APTIs,

GSTN & other Minor Applications.

Integration of all the application enhancements for seamless sharing of data

across all modules with adoption of latest Unicode standard / Best Practices

adopted by IT Industry/Standards.

Undertake Server(APP), DB management of the Application on day-to-day

basis.

Monitoring of Application health and load on the application/database and

Tuning and code changes for optimal performance. Creation of additional

users and maintenance of user logs.

Debug and fix the operational problems, perform error handling while running

the Application. Import/Export data from the different Departments (State, Central etc.,) to

APCTD.

Obtain data through Web Services/Providing Web services to other

Departments/Stake Holders(if required). The Service Provider should be continuously do technological updates for

improving the service performance in consultation with the APCTD.

Note:- Both APCTD Department & APTS/APCTD Technical Committee shall

conduct periodical reviews from time to time by examining the automated

reports generated by bidder. The vendor shall conduct periodic review

meetings with their internal team and submit report and any escalation issues to the Department.

3.8.2. Role of APTS

o Tender management

o Receiving and evaluation of the bids

o Finalization of the service provider and forwarding recommendations to APCTD




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4. Statement of Important Limits/Values related to Bid

Sl. No Item Description

1. EMD

Rs.6,00,000/- (Rupees Six Lakhs only)

The EMD should be in the form of BG or through online

payment only.

In case of BG, Scanned copy of EMD document should

be uploaded on AP e- Procurement website. The Original

BG document should be submitted to APTS before 5pm

of next working day of bid closing day..

2. Bid Validity

Period 90 days from date of opening of bid

3. EMD validity

Period 90 days beyond bid validity period

4. Contract Period

Contract period is 3 years from the date of signing of

contract.

5. Contract Signing

Authority The Chief Commissioner of State Tax, Vijayawada

6. Acceptance

criteria As defined the RFP.

7.

Period for

furnishing

Performance

Security

Within 10 days from the date of receipt of Notification of

Award (LoI)

8. Performance

Security Value

10% of the Project Value (L1 quote incl. of all taxes) (for

1 year or 3 years to be discussed)

The EMD of successful bidder will be returned back on

Submission of PBG.

9.

Performance

security validity

period

90 days beyond contract period.

10. Payment terms As per Tender Document.

11. Penalty As per Tender Document.

12. Delivery &

Commissioning As per Tender Document.

12 Period for signing

contract

Within 10 days from date of receipt of Notification of

Award (LoI).

13 Eligibility Criteria As per RFP

14 Bid Submission

On Line submission only. Bidders are requested to

submit

the bids after issue of minutes of the pre bid meeting

duly

considering the changes made if any, during the pre-bid

meeting. Bidders are totally responsible for

incorporating/

complying the changes/ amendments issued if any

during




Page 41 of 96

pre-bid meeting in their bid.

15 Procedure for Bid

Submission

Bids shall be submitted online on eprocurement

platform.

1. The participating Bidder s in the tender should

register

themselves free of cost on e-procurement platform.

2. Bidder s can log-in to e-procurement platform in

Secure

mode only by signing with the Digital certificates.

3. The Bidders who are desirous of participating in

eprocurement shall submit their technical bids, price

bids

as per the standard formats available at the e-market

place.

4. The Bidder s should scan and upload the respective

documents in Pre-Qualification and Technical bid

documentation as detailed at Section E & G of the RFP

including EMD. The Bidder s shall sign on all the

statements, documents certificates uploaded by them,

owning responsibility for their correctness/ authenticity.

5. The rates should be quoted in online only.

6. All the quoted price is in Indian Rupees only.

16 Other Conditions

1.After uploading the documents, the copies of the

uploaded statements, certificates, documents, original

Bank Guarantees in respect of Bid Security (except the

Price

bid/ offer/ break-up of taxes) are to be submitted by the

Bidder to the O/o . The Managing Director, APTS,

Vijayawada as and when required.

Failure to furnish any of the uploaded documents,

certificates, will entitled in rejection of the bid. The APTS

Shall not hold any risk on account of postal delay/any

issues.

Similarly, if any of the certificates, documents, etc.,

furnished by the Bidder are found to be false/

fabricated/

bogus, the Bidder will be disqualified, blacklisted, action

will be initiated as deemed fit and the Bid Security will

be

forfeited.

2.APTS will not hold any risk and responsibility

regulating non-visibility of the scanned and uploaded




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documents.

3. The Documents that are uploaded online on GoAP E-

Procurement Portal will only be considered for Bid

Evaluation.

17 Transaction Fee

Transaction fee: All the participating bidders who

submit the bids have to pay

a. An amount@ 0.03% (plus GST) of their final bid

value online with a cap of Rs. 10,000/- for

quoted value of purchase up to Rs.50 crores

(or)

b. An amount of Rs.25000/- if the purchase value

is above Rs.50 crores plus GST applicable on

transaction fee through online in favor of MD,

APTS. The amount payable to APTS is

nonrefundable.

Corpus Fund: Successful bidder shall pay corpus fund

to APTS

a. An amount @ 0.04% of the contract value with a

cap of Rs.10,000/- (Rupees Ten Thousand Only)

for contract value up to Rs.50 Crores (or)

An amount of Rs.25,000/- (Rupees Twenty-Five

Thousand Only) for the contract value above Rs.50

Crores to sustain e-procurement initiatives, Research

and Development of software application for automation

for processes is user departments.

18

Transaction Fee

Payable to

The Managing Director, A.P. Technology Services Ltd.,

Vijayawada




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5. Instructions to Bidders

5.1 General

5.1.1 Introduction

Name of the Client The Commissioner of Commercial

Taxes, Government of Andhra

Pradesh. Andhra Pradesh.

Description of the System for which

bids are invited Development, Maintenance, Integration

of CTD Applications including GST

Modules, Data/Business Analytics

Software ,VATIS , Major, Minor and

Other IT related Applications/Services

of Commercial Taxes Department

,GoAP.

5.1.2 General Eligibility

5.1.2.1 This invitation for bids is open to all Indian firms who fulfil prequalification

criteria.

5.1.2.2 Bidders marked / considered by APTS to be ineligible to participate for non-

satisfactory past performance, corrupt, fraudulent or any other unethical

business practices shall not be eligible.

5.1.2.3 Breach of general or specific instructions for bidding, general and special

conditions of contract with APTS or any of its user organizations may make a

firm ineligible to participate in bidding process

5.1.3 Cost of Bidding

The bidder shall bear all the cost associated with the preparation and submission of

bid including prototype presentation. The client/consultant will in no case be

responsible or liable for those costs

5.1.4 Site visit

The bidder shall bear all the cost associated with the preparation and

submission of bid including prototype presentation. The client/consultant will in

no case be responsible or liable for those costs.

5.1.5. Pre-bid meeting

All those who have purchased bidding document form APTS can participate in

pre-bid meeting to seek clarification on the bid if any, at O/o.APTS, Vijayawada,

Andhra Pradesh. Attending pre-bid meeting is advisable for the bidders. Bidders

who fail to attend the pre-bid meeting have no right for to claim the deviations

from the bid document which are not part of the scope of the work.




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5.1.6. Clarification on bidding document

5.1.6.1 A prospective vendor requiring any clarification of the bidding documents may

notify APCTD contact person. Written copies of the APCTD response (including

an explanation of the query but without identifying the source of inquiry) will be

sent to all prospective bidders that have received the bidding documents

5.1.6.2 The concerned contact person will respond to any request for clarification of

bidding documents which it receives no later than bid clarification date

mentioned in the notice prior to deadline for submission of bids prescribed in the

tender notice. No clarification from any bidder shall be entertained after the

close of date and time for seeking clarification mentioned in tender call notice. It

is further clarified that APCTD shall not entertain any correspondence regarding

delay or non-receipt of clarification.

5.1.7. Address for clarification

The Managing Director, A.P. Technology Services Limited 3rd Floor, R&B Building, Opp: Indira Gandhi Municipal Stadium, Labbipet Vijayawada, Pin-520010 Andhra Pradesh Email id : [email protected]

5.1.8. Amendment of bidding document

5.1.8.1. At any time prior to the deadline for submission of bids, APTS, for any reason,

whether at its own initiative or in response to a clarification requested by a

prospective bidder, may modify the bidding documents by amendment.

5.1.8.2 All prospective bidders those have received the bidding documents will be

notified of the amendment, and such modification will be binding on all bidders.

5.1.8.3.In order to allow prospective bidders reasonable time in which to take the

amendment into account in preparing their bids, the APTS, at its discretion, may

extend the deadline for the submission of bids.




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6. Bidding procedure

6.1 Three Stage Bidding Procedure

The bidding will be in three stages and at the end of every stage short listed

bidders will be informed to have fair and healthy competition. The following is

the comprehensive procedure for selection of bidders at each and every stage.

6.2 Stages of Bidding Procedure:

6.2.1 Stage-I - Bidding Procedure

The bidder shall furnish the information in the required formats specified in

Annexure-C [Stage-I Bidding (Pre-Qualification)]. In case the bidder fails to

provide necessary information or fails to fill any columns, bid will be liable to be

treated, as non-responsive. Information furnished after opening of the stage-I

bids will not be considered for evaluation purpose. Stage-I bidding formats

consists the following information.

A. Organizational Strengths of the Bidder

General Information of the Service Provider

B. Pre-Qualification Bid shall include

It shall include the following information about the firm:

1. Name of the company/ organization registered with ROC, Quality

Certifications obtained by the Company in Form P#1

2. SOA projects in Form P#2 Turn over details in software development in

Form P#3

3. Details of local presence in Form P#4

4. Certificate proving that they have not black listed by any Central/ State

Govt. Department/corporation (Own format)

5. Other information, if any required in the bid document (own format)

6.2.2 Stage-II Bidding Procedure

The qualified bidders in the Stage-I may be asked to give presentation on the

solution offered and Technological related issues.

At this stage the bidder is expected to give a brief approach paper and an

outline of the solution proposed. These are expected to provide information for

evaluation based on the following criteria in Form T#1:

1. Project execution plan

2. Manpower deployment plan.

3. Implementation Methodology Plan.

4. Security Methodology and Plan.

5. Issues and Risks in the Maintenance of the Project.




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The key staff proposed for the project in Form T#2

The CV of the key staff proposed for the project in Form T#3

Project and Risk Management as in Form T#4

6.2.3 Stage-III Bidding Procedure

The commercial proposal of the short-listed bidders in Stage-II will only be

opened.

Note: Any bidder who offer discounts/ benefits suo moto after opening

of commercial bid(s) will be automatically disqualified from the current

bidding process without any prior notification and also may be

disqualified for future bidding processes in APTS.

6.3 Preparation of Bids

6.3.1 Language of Bids

The language for all of the correspondence and documents related to the bid

must be in English.

6.3.2 Documents Comprising the Bid

Stage 1: (Pre-Qualification)

a. Forms as per Annexure-C [Stage-I Bidding (Pre-Qualification)] along with

documentary evidence.

b. Quality Certifications.

c. Details of SoA projects

d. Audited balance sheet(s) & Proof of Work/ purchase orders and

completion certificates.

e. Self Certificate stating that not blacklisted

f. Bid security.

Stage 2: (Technical Proposals) Annexure- C [Stage-II bidding formats]

a. Note on understanding of the project and related issues.

b. Approach for executing and completion of the Project.

c. Key staff

d. CV of Key staff

Stage 3: (Commercial Proposals)

a. Commercial / Financial bid enclosed in Annexure- C [Stage-III bidding

formats]

6.3.3 Bid Prices

The bidder shall express their bid price for the information system using the

price schedule form provided in the bidding documents.

6.3.4 Preliminary Project Plan

A Preliminary Project Plan describing, among the other things, the methods by

which the Bidder will carry out its overall management and coordination

responsibilities if awarded the contract, and the human and other resources the




Page 47 of 96

Bidder proposes to use. The plan should include a detailed Contract

Implementation Schedule in bar chart form, showing the estimated duration,

sequence and interrelationship of all the key activities needed to complete the

contract .The Preliminary Project Plan must also address any other topics

specified in the Bid Data Sheet.

6.3.5 Bid Security

The Bid Security shall, be in the form of a Demand Draft or BG from a

Scheduled bank located in India and at least having one branch in Vijayawada in

the form given in bid document.

Any bid not accompanied by an acceptable bid security shall be rejected and

treated as non-responsive. The bids with bid security not valid for period

specified period will be rejected.

The bid securities of unsuccessful Bidders will be returned as promptly as

possible, but not later than thirty (30) days after the expiration of the period of

bid validity.

The bid security of the successful bidder will be returned when the bidder has signed the Agreement and furnished the required performance security.

6.3.6 Bid Validity

The bid validity period shall as indicated in the bid document. A bid having

validity for shorter period shall be treated as non-responsive and rejected.

6.3.7 Bid Submission, Format and Signing

The bidder has to submit through eporcurement portal i.e., bidding document

will consists of Pre-qualification, Technical and Commercial.

Note: Conditional bids are liable to be rejected. Any attempt by a bidder to

influence it’s the bid evaluation process may result in the rejection of the

bidder's bid.

6.3.8 Address for correspondence

The Managing Director, A.P. Technology Services Ltd., 3rd Floor, R&B Building, MG Road, Labbipet, Vijayawada, Pin-520010 Andhra Pradesh Email id : [email protected]

6.3.9 Deadline for submission of Bids

The Consultant at the address specified in the Bid Document not later than the

date and time indicated in bid document must upload @apeprocurement portal.

The Client/ Consultant may, at its discretion, extend this deadline for

submission of bids by amending the Bidding Documents, in which case all rights




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and obligations of the Client/ Consultant and Bidders will thereafter be subject

to the deadline as extended.

6.3.10 Late Bids

Any bid received by the Consultant after the bid submission deadline prescribed

in the Bid will be rejected @@eprocurement portal. However, eprocurement

portal allowed with in due time only.

6.3.11 Withdrawal of the Bids

The Bidder may withdraw their bids after submission @eprocurement portal),

one day prior to the deadline date prescribed for bid submission date and time.

No bid can be withdrawn after expiry of time allowed for withdrawal of bid till

bid validity period. Withdrawal of bid during this prohibited period will result in

forfeiture of bid security (EMD).

6.4 Bid Opening and Evaluation

6.4.1 Opening of Bid by the Consultant/ Client

Online at specified date and time

6.4.2 General Guidelines for bid opening

Bids will be in three parts (pre-qualification, technical and financial/ commercial)

and there will be three bid-opening events. APTS officers at each such event will

generally follow following guidelines. However APTS may deviate from these in

specific circumstances if it feels that such deviations are unavoidable, or will

improve speed of processing and consequent project execution.

6.4.3 Opening of Bids

6.4.3.1 Bids will be opened in the presence of bidder’s representatives, who choose to

attend. The bidder representatives who are present shall sign a register

evidencing their attendance.

6.4.3.2 The bidders names, bid modifications or withdrawals, discounts, and the

presence or absence of requisite bid security and such other details as the APTS

officer at his/her discretion, may consider appropriate, will be announced at the

opening. No bid shall be rejected at bid opening, except for late bids, which

shall be returned unopened.

6.4.3.3 Bids that are not opened and read out at bid opening shall not be considered

further for evaluation, irrespective of the circumstances. Withdrawn bids will be

returned unopened to the bidders.

6.4.4 Clarification of bids

During evaluation of the bids, APTS may, at its discretion, ask the bidder for

clarification of its bid.

6.4.5 Preliminary examination of the bids

6.4.5.1 Preliminary scrutiny will be made to determine whether they are complete,

whether any computational errors have been made, whether required sureties




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have been furnished, whether the documents have been properly signed, and

whether the bids are generally in order.

6.4.5.2 Arithmetical errors will be rectified on the following basis. If there is a

discrepancy between the unit price and the total price that is obtained by

multiplying the unit price and quantity, the unit price shall prevail and the total

price shall be corrected. If the vendor does not accept the correction of the

errors, its bid will be rejected and its bid security may be forfeited. If there is a

discrepancy between words and figures, the amount in words will prevail.

6.4.5.3 APTS may waive any minor informality; nonconformity or irregularity in a bid

that does not constitute a material deviation, provided such waiver does not

prejudice or affect the relative ranking of any bidder.

6.4.5.4 Prior to the detailed evaluation, APTS will determine the substantial

responsiveness of each bid to the bidding documents. For purposes of these

clauses, a substantially responsive bid is one, which conforms to all the terms

and conditions of the bidding documents without material deviations.

6.4.5.5 If a bid is not substantially responsive, it will be rejected by APTS and may not

subsequently be made responsive by the bidder by correction of the

nonconformity.

6.4.6 Evaluation of Pre-Qualification bids

Pre-qualification bid documentation shall be evaluated in two sub-steps.

6.4.6.1 Firstly, the documentation furnished by the bidder will be examined prima facie

to see if the technical skill base and financial capacity and other vendor

attributes claimed therein are consistent with the needs of this project.

6.4.6.2 In the second step, APTS may ask bidder(s) for additional information, visit to

bidder’s site and/ or arrange discussions with their professional, technical

faculties to verify claims made in bid documentation.

6.4.7 Evaluation of Technical bids

Technical bid documentation shall be evaluated in two sub-steps.

6.4.7.1 Firstly, the documentation furnished by the vendor will be examined prima

facie to see if the offer made, technical skill base and financial capacity and

other vendor attributes claimed therein are consistent with the needs of this

project.

6.4.7.2 In the second step, APTS may ask vendor(s) for additional information, visit to

vendors site and/ or arrange discussions with their professional, technical

faculties to verify claims made in bid documentation. APTS may also ask the

bidder to give presentation on the understanding of the project scope, technical

and financial strengths, proposed development methodology, manpower and

infrastructure deployment etc.




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6.4.8 Evaluation of Technical bids

The technical evaluation of the bid will be based on the bidder’s response to

the requirements as mentioned in the RFP, which will include the Technical

Specifications mentioned in RFP. The parameters for technical evaluation would

include the following criteria (indicative only).

TECHNICAL EVALUATION CRETRIA

S.

N

o

Description Ma

x.

Mar

ks

1 Experience:-

Experience in IT application projects in design, development,

Operations and maintains of e-Governance Projects with minimum

value of Rs.3.00 Crores or above per each projects from any

Government (State or Central) during the last financial years(2014-

15,2015-16,2016-17,2017-18,2018-19).

- 4 or more projects (15 marks)

- 3 projects (10 marks)

- 2 projects (5marks) Each project should have minimum concurrent users of 500 or above. Note: Supporting Documents to be submitted- Work Orders & Satisfactory Performance Letters.

15

2 Total Concurrent users in the Project Experiences: -

- 1000 users or more (15 marks)

-500 to 1000 users (10marks) Note:- Relevant supporting documents for the total current users to be submitted.

15

3 Technical manpower on bidder’s role as on bid calling date:-

- 200 members - 15 marks

-150 to 200 members - 10 marks (Team Leader, Developers, DBAs, Designers, Tester, Document Writer, Data/Business Analytics)

Note:- An undertaking from authorized Signatory of the bidder to be submitted.

15

4 Availability of Security Audit Certificates for the Project

- Security Audit Certificate for 3 Projects (5marks each)

Note: Copy of valid Security Audit certificate issued by CeRT-In

15




Page 51 of 96

Empanelled agencies /STQC/3rd Party to be submitted.

5 Project and Risk Management - Presentation by Bidder

- Project Understanding and Maintenance methodology for Applications, Portals etc-10 Marks.

- Proposed Manpower for APCTD and their qualifications and experience – 10 Marks

- Replacement methodology/ Backend support mechanism for the deployed manpower in delivering their duties as per scope of work – 10 Marks

- Plan of action and Approach of enhancements/ new development-2 Marks.

- Integration Approach or Process-2 Marks. - Incident management and escalation procedures -02 Marks. - Value addition to the project -2 Marks. - Handling Change Management -02 Marks.

40

Total 100

Bidder has to score minimum 75 % marks to qualify in the Technical Stage. The bidder

with less than 75 score in technical evaluation will be treated as not qualified. Each bidder has

to present the technical bids to the evaluation committee for examination. The score will be

computed for Score of 100.

6.4.9 Commercial Bid Evaluation

i. The commercial evaluation would be based on the cost of the services

provided by the bidder in his commercial bid.

ii. Final choice of firm for the project shall be made on the basis of conformity

to pre-qualification, appropriateness of the financial offer from point of view

of cost effectiveness over the entire period for the services and capability of

the firm to execute and service the project.

iii. APTS reserves the right to reject all/ any part of the tender without

assigning any reason whatsoever and decision of APTS in this regard, shall

be final and binding.

iv. Although APTS states views as to how its Requirements must be satisfied in

this RFP, respondents are invited to propose alternatives in addition if they

believe the Requirements can be better satisfied. Such alternatives must be

clearly and separately itemized and costed.




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Note: Conditional Bids are not accepted and rejected

6.5 Technical & Commercial Bid Evaluation Process

APTS may ask vendor(s) for additional information, visit vendors site and/ or

ask for technical presentation and may arrange discussion with their

professional, technical faculties to verify claims made in technical bid

documentation.

6.5.1 Overall Evaluation (QCBS to be discussed)

I. The Bid evaluation shall be undertaken by the Evaluation Committee comprising of officials from User Department ,APTS/ITE&C Dept..

II. A three-stage procedure will be adopted for evaluation of proposals, with the pre- qualification, technical and thereafter financial proposals being opened and compared.

III. The Committee will evaluate the bids of the bidders to determine whether the bids are substantially responsive. Bids that are not substantially responsive are liable to be disqualified. The evaluation will be made on the basis of quality – cum – cost, with a

weightage to quality of services and cost in the ratio of 70- (Technical) :30

(Commercial).

The bidders have to score minimum of 75 marks in Technical evaluation only

will be considered for Financial Evaluation. The bidders who score less than 75

marks shall summarily rejected and no reasoning what so ever will be provided.

The ranking of bidders shall be decided on the basis of total bid value (T1

Technical Score and L1 Financial Score) for all the items & most responsive

option will be considered.

The commercial evaluation would be based on the cost of the services provided

by the bidder in the commercial bid. The evaluation will be done taking the

following components in to consideration.

Total evaluated bid value = X

The commercial scores will be calculated as

Fn = Fmin / Fb * 100

Where

Fn = Normalized financial score of the bidder under consideration

Fb = Evaluated cost for the bidder under consideration

Fmin = Minimum evaluated cost for any bidder




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Evaluation of Bid – Final Evaluation:-

The overall score will be calculated as follows:-

Bn = 0.70 * Tn + 0.30* Fn

Where

Bn = overall score of bidder under consideration

Tn = Pre-qualification cum Technical score for the bidder under consideration

Fn = Normalized financial score of the bidder under consideration

The bidder with the highest marks is the L1 bidder.

APTS reserves the right to reject any or all proposal and to waive informalities

and minor irregularities in proposals received if deemed in the best interest of

APTS to do so.

6.5.2 Evaluation Process

The Bidders shall submit the Commercial Proposal for the entire work. APTS will

perform a detailed evaluation of the Technical Bids of the Bidders who have

qualified in the Pre-qualification stage in order to determine whether they are

substantially responsive to the requirements set forth in the Request for

Proposals. In order to reach such a determination, APTS will examine the

information supplied by the Bidders, and shall evaluate the same as per the

evaluation criteria specified in this RFP.

Based on the technical evaluation, the commercial Bids of only the technically

acceptable bidders shall be opened by APTS. The commercial evaluation will

take into account the information supplied by the Bidders in the Commercial

Proposal, and shall evaluate the same as per the evaluation criteria specified in

this RFP.

6.5.3 Evaluation Committee

i. Tenders shall be evaluated by the Procurement Committee of APTS.

ii. The Tender Committee may choose to conduct contract negotiation or

discussion with successful bidder. However there will be no commercial

negotiations post tender opening.

iii. The decision of the Tender Committee in the evaluation of the Technical and

Commercial bids shall be final. No correspondence will be entertained

outside the process of negotiation/ discussion with the Committee.

6.5.4 Clarifications of Bids and Review of Bidder’s Proposed Deviations

To assist in the examination, evaluation and comparison of Bids APTS may, at

its discretion, ask the Bidder for a clarification of its Bid. The request for




Page 54 of 96

clarification and the response shall be in writing and no change in the price or

substance of the Bid shall be sought, offered or permitted.

6.5.5 Contacting of APTS

Any attempt by a Bidder to influence APTS in its bid evaluation, bid comparison

or contract award decisions may result in the rejection of the Bidder’s Bid.

6.5.6 Content and form of response

This section contains the table of contents for the bid response. In order to

facilitate evaluation and comparison of bid responses, bidders shall submit their

response in this format. Failure to do so may result in the bid being eliminated

at the examination stage as no responsive. Should the bidder have additional

information to submit that cannot be encompassed by the current table of

contents, additional sections may be added at the end.

6.5.7 Award criteria

Final choice of Bidder, to execute this project shall be made on the basis of to

the following:

Availability of Technical Man power

Appropriateness of financial offer from the point of view of cost-

effectiveness,

Total cost over contact period

Sustainability of solution

6.5.8 Notification of award & signing of Contract

Prior to expiration of the period of Bid validity, APTS will notify the successful

Bidder in writing, that its Bid has been accepted. At the same time as the APTS

notifies the successful Bidder that its Bid has been accepted, the APTS will send

the Bidder the Contract Form.

Within 15 days of receipt of the Contract Form, the successful Bidder shall sign

and date the Contract and return it to the APTS. Upon the successful Bidder’s

furnishing of Implementation Guarantee and signing of Contractual documents,

APTS will promptly notify each unsuccessful Bidder and will discharge its Bid

security.

a. Corrupt fraudulent practices

Defines, for the purpose of this provision, the terms set forth below as follows:

“Corrupt practice” means the offering, giving, receiving or soliciting of anything

of value to influence the action of a public official in the process of Contract

execution and “fraudulent practice” means a misrepresentation of facts in order

to influence a procurement process or the execution of a Contract the detriment

of the Borrower, and includes collusive practice among Bidders (prior to or after

Bid submission) designed to establish Bid prices at artificial non competitive

levels and to deprive the Borrower of the benefits of free and open competition.




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APTS will reject a proposal for award if it determines that the Bidder

recommended for award has engaged in corrupt or fraudulent practices in

competing for, or in executing, Contract(s).




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7 General Conditions of Contract (GCC)

7.1. Contract and Interpretation

7.1.1. Definitions

In this Contract, the following terms shall be interpreted as indicated below and

the solution provider must bind all the definitions and prepare financial

quotations.

Applicable Law means the Contract shall be interpreted in accordance with the

laws of the Client’s country, unless otherwise specified in Special Conditions of

Contract (SCC).

Bidder means any firm offering the solution(s), service(s) and/or materials

required in the tender call. The word vendor when used in the pre award period

shall be synonymous with bidder and when used after award of the contract

shall mean the successful bidder with whom User signs the contract for

rendering of goods and services.

Client means the AP Government Office as defined in GCC clause 6.1.1. and its

organizations, units or functional units whether partially or fully owned or

controlled by it.

Composite bid means a bid in which the technical and financial parts are

combined into one but their evaluation is sequential.

SSP Software Solution Provider means the firm or joint venture providing

the solution under this contract as named in RFP/Technical specifications/scope

of work.

Consultancy Service Provider’s Bid means the SSP’s bid which shall form

part of the Contract.

Contract means the agreement entered into between the Client and the

Software Solution Provider (SSP), as recorded in the Contract Form signed by

the parties including all attachments and appendices thereto and all documents

incorporated by reference therein.

Contract Price means the price payable to the SSP under the Contract for the

full and proper performance of all its contractual obligations.

Cost of the Solution (CS) means the costs involved for the works and services

mentioned in the scope of work and also include any amendments made there

on before award of the contract.

SSP’s representative means the duly authorized representative of the SSP,

approved by the Clients and responsible for the SSP’s performance under the

contract.

Day means calendar day.

Effective Date means the date following contract signing that the contract

enters into full force as and upon fulfillment of any and all additional conditions

specified in the SCC.




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Financial bid means that part of the offer that provides price schedule, total

project costs etc.

Firm means a company, authority, co-operative or any other organization

incorporated under appropriate statute as is applicable in the country of

incorporation.

GCC means these General Conditions of Contract.

Goods when used singly shall mean the hardware, firmware component of

the goods and services.

Goods and services mean the solution(s), service(s), materials or a

combination of them in the context of the tender call and specifications.

Incidental services means those services ancillary to the supply of the goods

and services, such as transportation and insurance, and any other incidental

services, such as installation, commissioning, provision of technical assistance,

training and other such obligations of the vendor covered under the contract.

Implementation cum Performance security means on receipt of notification

of award from the User, the successful bidder shall furnish the security in

accordance with the conditions of contract, in the Implementation cum

performance security form provided in the bidding documents or in another

form acceptable to the User.

Pre-qualification and Technical bid means that part of the offer that

provides information to facilitate assessment, by APTS, professional, technical

and financial standing of the bidder, conformity to specifications etc.

Project Plan means the document to be developed by the SSP and approved

by the Clients, based on the requirements of the Contract and the preliminary

project plan included in the SSP’s bid. Should the Project Plan conflict with the

Contract in any way; the relevant provisions of the Contract shall prevail in each

and every instance.

Project sites means the place or places named in the schedule or requirements

for delivery of goods and services.

Specification means the functional and technical specifications or statement of

work, as the case may be.

Tender call or invitation for bids, means the detailed notification seeking a set

of solution(s), service(s), materials or any combination of them.

7.2. Confidentiality and intellectual Property rights

7.2.1. Confidentiality

The SSP must maintain absolute confidentiality of the documents/ maps/ tools

collected in any form including electronic media and any other data/information

provided to him for the execution of the work. The bidder should not use the

Project data for any purpose other than the scope of work specified in the




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document and added/ amended before signing the contract. The SSP must

remove/ destroy the entire data from his custody after completion of the

warranty period. If at any stage it is found that the bidder is using the data

provided by the client any time during the contract execution or after

completion of the contract for any other purposes, stringent legal action will be

initiated as per applicable law of land and the contract will be terminated

without assigning any reasons.

7.2.2. Intellectual property rights

Intellectual property rights of source code, software, systems, programs etc

that will be developed to meet the scope of work during the contract execution

including the tools if any used for development, will solely rests with the client

and no claim can be made by the solution provider.

7.2.3. Use of documents and Information

1. The vendor shall not, without prior written consent from APTS,

disclose/share/use the bid document, contract, or any provision thereof, or any

specification, plan, drawing, pattern, sample or information furnished by or on

behalf of the APTS in connection therewith, to any person other than a person

employed by the vendor in the performance of the contract. Disclosure to any

such employed person shall be made in confidence and shall extend only so far

as may be necessary for purposes of such performance.

2. The Vendor shall not, without prior written consent of client/APTS, make use of

any document or information made available for the project, except for

purposes of performing the Contract.

3. All project related document (including this bid document) issued by APTS,

other than the contract itself, shall remain the property of the APTS and shall

be returned (in all copies) to the APTS on completion of the Vendor’s

performance under the contract.

7.3. Indemnification

The SSP shall, at its own expense, defend and indemnify the Client against all

third-party claims of infringement of intellectual property rights, including

patent, trademark, copyright, trade secret or industrial design rights arising

from use of the products or any part thereof in the Client’s country.

The SSP shall expeditiously extinguish any such claims and shall have full rights

to defend itself there from. If the Client is required to pay compensation to a

third party resulting from such infringement, the SSP shall be fully responsible

there of, including all expenses and court and legal fees.

The Client will give notice to the SSP of any such claim without delay and shall

provide reasonable assistance to the SSP in disposing of the claim.

The Client shall indemnify and defend the SSP against all third-party claims of

infringement of Intellectual Property Rights, including patent, trademark,

copyright, trade secret or industrial design rights arising from the use of any

information of Software provided to the SSP by the Client under the contract.




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7.4. Bid Security, Payments, Guarantees and Liabilities

7.4.1. Bid Security (EMD)

1. Bid Security is to be paid as mentioned in Section 4 of this document.

2. The bidder shall furnish, as part of its bid, a bid security for the amount as

specified in this tender document. Format of EMD, if paid through Bank

Guarantee, is enclosed in Annexure–B.

3. The bid security is required by APTS to:

a. Assure bidder’s continued interest till award of contract and

b. Conduct in accordance with bid conditions during the bid evaluation

process.

4. The BG or DD shall be in Indian rupees and shall be from bank scheduled in

India and having at least one branch office in Vijayawada.

5. Unsuccessful bidder’s bid security will be discharged or returned as promptly as

possible but not later than thirty (30) days after the expiration of the period of

bid validity prescribed by APTS.

6. The successful bidder’s bid security will be discharged upon the bidder signing

the contract, and furnishing the performance security.

7. The bid security may be forfeited:

a. If a bidder withdraws its bid during the period of bid validity or

b. In the case of a successful bidder, if the bidder fails:

i. To Sign the contract in time or

ii. To furnish performance security.

7.4.2. Implementation cum Performance Security

On receipt of the notification of Contract award, the successful Bidder shall

furnish to the Client the implementation cum Performance Security for the

amount specified in SCC with in time limit fixed, in the form of BG/ DD payable

at Vijayawada. The other requirements of BG/ DD will be same as that for EMD.

The proceeds of the security shall be payable to the Client as compensation for

any loss resulting from the SSP’s failure to complete any one or all obligations

under the Contract.

The implementation security will be discharged by the Client and returned to the

SSP not later than thirty (30) days after completion of three months from the

date of submission of deliverables and its final acceptance.

7.4.3. Payment

The method and conditions of payment to be made to the solution provider

under this contract shall be specified in SCC.

The solution provider request(s) for payment shall be made to the Client in

writing, accompanied by an invoice describing, as appropriate, the deliverables

defined are delivered and accepted, and by documents submitted and upon




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fulfilment of other obligations stipulated in the Contract. IT if any will be

deducted at source as per IT act.

7.4.4. Prices

Prices charged for deliverables and Services performed under the Contract shall

not be increased from the prices quoted by them in its bid. The prices shall

include all taxes, duties, license fees, and other such levies as required in the

format given.

7.4.5. Taxes and Duties

The SSP shall be entirely responsible for all taxes, duties, license fees, and other

such levies.

7.4.6. Delay in the SSP Performance

The SSP has to start as per the direction of the client at the designated locations

and Services shall be made in accordance with the time schedule prescribed by

the Client in the Schedule of Requirements.

If at any time during performance of the Contract, the SSP should encounter

conditions impeding timely delivery or installation of the Systems or

performance of the Services, the SSP shall promptly notify the Client in writing

of the fact of the delay, likely duration and its cause(s). As soon as practicable

after receipt of the SSP notice, the Client shall evaluate the situation and may at

its discretion extend the time for performance, with or without liquidated

damages, and revised implementation plan will be prepared by both parties.

Except as provided under GCC Clause, if SSP fails in the performance of its

delivery or installation obligations shall render the liable to the imposition of

liquidated damages pursuant to GCC Clause, unless an extension of time is

agreed upon by client without the application of liquidated damages.

7.4.7. Liquidated Damages

If the SSP fails to deliver goods/ Services or install any or all of the systems or

if any of the goods/ services fail to gain Acceptance within the period(s)

specified in the Contract, the Client shall, without prejudice to its other

remedies under the Contract, deduct from the performance security, as

liquidated damages, a sum equivalent to the percentage of the Contract price

specified in SCC. Once the maximum is reached, the Client may consider

termination of the Contract.

If delivered or installed goods and/or Services cannot be put to use without the

undelivered goods/Services, the damages will be calculated using the total price

of the goods/services that cannot be put to use.

7.4.8. Application of LD

Liquidated damages shall be assessed as per the mile stones as per schedule,

submission of deliverables and its acceptance”.

7.4.9. Termination for Default

The Client, without prejudice to any other remedy for breach of Contract, may

terminate this Contract in whole or in part by giving 30 days advance notice; if

the SSP fails to deliver any or all of goods/services or to install any or all of the




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Systems within the period(s) specified in the Contract, or within any extension

thereof granted by the Client or if he fails to perform any other significant

obligations(s) under this contract.

In the event the Client terminates the Contract in whole or in part, the Client

may procure, upon such terms and in such manner as it seems appropriate,

goods/services similar to those undelivered, and the SSP shall be liable to the

Client for any excess costs for those similar goods or Services. However, the

SSP shall continue performance of the contract to the extent not terminated.

7.4.10. Termination for Insolvency

The Client may at any time terminate the Contract by giving written notice to

the SSP if he becomes bankrupt or otherwise insolvent. In this event,

termination will be without compensation to the SSP, provided that such

termination will not prejudice or affect any right of action or remedy that has

accrued or will accrue thereafter to the Client.

7.5. Force Majeure

The SSP shall not be to liable for forfeiture of its performance security,

liquidated damages, or termination for default if and to the extent that its delay

in performance or other failure to perform its obligations under the Contract is

the result of an event of Force Majeure.

For purposes of this Clause, “Force Majeure” means an event beyond the control

of the and not involving SSP’s fault or negligence and not foreseeable. Such

events may include, but are not restricted to, acts of the Client in its sovereign

capacity, wars or revolutions, fires, floods, epidemics, quarantine restrictions,

and freight embargoes.

If a Force Majeure situation arises, the SSP shall promptly notify the Client in

writing of such condition and the cause thereof. Unless otherwise directed by

the Client in writing, the SSP shall continue to perform its obligations under the

Contract as far as is reasonably practical, and shall seek all reasonable

alternative means for performance not prevented by the Force Majeure event.

If an event of Force Majeure continues for a period of one hundred and eighty

(180) days or more, the parties may, by mutual agreement, terminate the

Contract without either party incurring any further liabilities towards the other

with respect to the Contract, other than to effect payment for goods/services

already delivered or performed.

7.6. Resolution of disputes

The Client and the Vendor shall make every effort to resolve amicably by direct

informal negotiation any disagreement or dispute arising between them under

or in connection with the contract.

If, after thirty (30) days from the commencement of such informal negotiations,

the Client and the Vendor have been unable to resolve amicably a contract

dispute, either party may require that the dispute be referred for resolution to

the formal mechanisms specified here in. These mechanisms may include, but

are not restricted to, conciliation mediated by a third party.




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The dispute resolution mechanism shall be as follows:

In case of a dispute or difference arising between the Client and the Vendor

relating to any matter arising out of or connected with this agreement, such

disputes or difference shall be settled in accordance with the Arbitration and

Conciliation Act, of India, 1996.

7.7. Governing Language

The contract shall be written in English. All correspondence and other

documents pertaining to the contract, which are exchanged by the parties, shall

be written in same languages.

7.8. Applicable law

The contract shall be interpreted in accordance with appropriate Indian laws. Arbitration proceedings shall be held in High Court of Judicature at Vijayawada and Andhra Pradesh or the High Court which may be established in the State of Andhra Pradesh and the language of the arbitration proceedings and that of all documents and communications between the

7.9. No interest for performance Guarantee

No interest shall be paid on the earnest money, security deposit and the amount

retained against performance guarantee.

7.10. Notices

Any notice given by one party to the other pursuant to this contract shall be

sent to the other party in writing or by telex, email, cable or facsimile and

confirmed in writing to the other party’s last known address.

A notice shall be effective when delivered or tendered to other party whichever

is earlier.




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8 Contract Execution

8.1. Inspections and Acceptance Test

Inspection: The Client or its representatives shall have the right to inspect re-

engineering, design, development, installation and commissioning works or any

other work that would carried as part of contract execution for its quality to

confirm their Contract specifications at point of development/delivery and/or at

the final place(s) of delivery. The SSP shall arrange necessary systems, people and equipment for such inspections. CTD will provide the necessary Systems,Should

any inspected or tested or delivered goods/services fail to conform to the

Contract specifications or to pass the Acceptance tests as defined jointly in the

Project Plan, the Client may reject the delivered goods/services, and the SSP

shall either replace the rejected delivered goods/services or make alterations as

necessary to meet the specifications free of cost to the Client.

8.2. Acceptance test method and final acceptance of the solution

Acceptance of the deliverables shall be made at the department site specified in

the Schedule of Requirements at the Client’s discretion.

The SSP shall develop and execute Acceptance test programs, procedures and

data, with all necessary and proper co-operations in consultation with client,

pursuant to GCC Clause, The Client shall provide the necessary input to the

development of the Acceptance testing portion of the Project Plan, pursuant to

GCC Clauses, within the number of days from the Effective Date of the contract

specified in SCC. Acceptance tests and success criteria will be defined to

substantiate the standard of performance stipulated in the SSP’s bid.

Acceptance testing for the final deliverables shall commence within 30 days

from the date of completion of the project as per scope defined.

Nothing in shall in any way release the SSP from any warranty or other

obligations under this Contract or limit the Client’s ability to seek other

remedies as specified in the Contract.

8.3. SSP’s Obligations

The SSP will abide by the job safety, insurance, customs and immigration

measures prevalent and laws in force in the Client’s country, and will indemnify

the Client from all demands or responsibilities arising from accidents or loss of

life. The SSP will pay all indemnities arising from such incidents and will not

hold the Client responsible or obliged.

The SSP is responsible for, and obligated to conduct all contracted activities with

due care and diligence, in accordance with the Contract and using state of the

art methods and economic principles, and exercising all reasonable means to

achieve the performance specified in the Contract.




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The SSP is obliged to work closely with the Client’s Project Manager and staff,

act within its own authority, and abide by directives issued by the Client that are

consistent with the terms of the Contract. SSP is responsible for managing the

activities of its personnel, and will hold itself responsible for any

misdemeanours.

The SSP shall appoint an experienced Representative to manage its

performance of the Contract within 15 days from Contract signature. The

Representative shall be authorized to accept orders and notices on behalf of the

SSP, and to generate notices and commit the SSP to specific courses of action

within the scope of the Contract. The Representatives may be replaced only

with the prior written consent of the Client.

The SSP shall develop the final Project Plan based on Contract requirements, to

be submitted to the Client for review and approval within the number of days

specified in SCC from the Effective date of the Contract, with all reasonable and

necessary input from the Client.

The SSP shall complete Delivery, Installation and Acceptance of the Systems in

accordance with Contract requirements (as may be further elaborated in SCC

and the Project Plan).




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9 Special Conditions of the Contract (SCC)

The following Special Conditions of Contract (SCC) shall supplement to the

General Conditions of Contract (GCC). Whenever there is a conflict, the

provisions of the SCC shall prevail over those in the General Conditions of

Contract.

9.1. Subject Matter of Contract

9.1.1. Contract Agreement

The successful bidder should enter into agreement with the client.

9.1.2. Key Personnel for Client

Co-ordinator from the Client.

Co-ordinator(s) from the Consultant.

9.1.3. Key Personnel for SSP

List of Key personnel identified and listed by the SSP in the bid document.

[SSP shall provide the List]

“Contract signing”

The SSP has to enter into agreement with the Client/Consultant for which he

has quoted and awarded within the stipulated time as mentioned in the bid

document.

“Effective Date”

Means the date on which the contract signed for execution

“Local office”

The bidder should undertake to provide a project office in the State where the

services are to be provided

“GO live”

Means the date on which all modules as per the contract are made operational

and accepted by the client.

“Project Coordinator”

Means the Project Manager or any other officer appointed by SSP on its behalf

for overall co-ordination, supervision and project management;

“Project site”

Where applicable, means the place(s) where services are to be made available

to user(s);




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9.1.4. Project development site

The development team shall be stationed at the SSP site. However, the department

will arrange for the office space for the Team Leader in the client office. CTD will Provide space for all team members(if required).

9.1.5. Change management & maintenance

The Change management & maintenance team will be stationed at the office of

the CT department. The department will arrange for the office space and

systems.

a. The department will maintain attendance register at the office.

b. The Change management & maintenance team shall report on all

working days of government.

c. The office hrs are 10.00 AM to 6.00 PM

d. The Change management & maintenance shall stay beyond office

hours if needed, No overtime will be paid for the extra hours.

9.2. Project Reports

The SSP shall on a regular basis but not less than once in a fortnight for the first

eight months and monthly thereafter provide progress reports giving

information on implementation of the Project as per the Project Plan, any

delays, etc.

SSP shall develop and maintain a web based online Management Information

System giving the project implementation status.

9.3. Inspection and Acceptance:

The client will be entitled at any time, to inspect the site or sites at which the

Project is being carried on to check on the implementation of the Project. SSP

shall provide all information and assistance required by client in this regard.

The Client will commence the Acceptance Testing within two weeks of intimation

of commissioning of the module. The client will issue an Acceptance Certificate

to the SSP within two weeks of conducting the acceptance test, signifying its

acceptance of the Project, provided any defects, deviations’ identified during

acceptance tests are rectified. However such acceptance shall not relieve BSP of

liability for any defects or problems subsequently arising in the Project.

The date on which client notifies SSP of completion of module will be deemed to

be the date on which module is operational.

The SSP may at its option, appoint one or more engineers for the duration of

this contract, to regularly provide an independent assessment report of the

progress of execution of the Project as well as the operation of the network and

the provision of Service as well as to conduct acceptance tests.

9.4. Payments

9.4.1. Contract Price & Payments

"Prices are fixed and no adjustment will be made to the contract price. The

payment will done on submission of invoices supported by up time certification




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from the authorized Officer of the client Department for the performance.

Payments should be linked to the STQC certification of developed modules.

Payment to Resources would be made quarterly upon submission of invoices.

9.4.2. Penalty

9.4.3 Penalty for development, delivery & installation

1. If the bidder fails to achieve the milestones/work as per the agreed

milestones/work, then for every day of the delay in delivery of the deliverables

then, the client at his discretion will levy a penalty of Rs.20,000/- per day or

part thereof.

2. For every day of absence of staff beyond the permitted leaves approved by the

competent authority, penalty will be 1.50 times of proportionate amount

payable per day for each staff member.

9.4.4 Penalty for Operational & change management

1. If the bidder fails to achieve the agreed time lines for every change request,

then for every day of the delay in delivery of the deliverables then, the client at

his discretion will levy a penalty of Rs.20,000/- per day or part thereof.

2. If any report generation is taking beyond 3 minutes, till the report is fine tuned

in a week days from the date of written communication. If successful bidder

fails to achieve the report generation time, then for every day, the client at his

discretion will levy a penalty of Rs.20,000/- per day or part thereof.

9.4.5 Service Level Agreement

S.

No

Measurement Target Penalty

1 Change of Resource: The company shall not change the resource during the contract period. If any change is proposed shall be taken up with prior approval of APCTD. With equal skills and experience

No resource changes are acceptable

For every change of resource without prior approval will be levied with a penalty of Rs 20,000/-.

If the resource replaced is not equal to the original resource a penalty of 1% of the resource of cost per week will be levied until an approved and equivalent resource is placed.




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2 Change of resource as per the APCTD request.

Un productive technical resource

Within 7 days from the date of notice the bidder shall replace the resource with equal to the original resource. No payment will be released for the resource from the period the date of resource is replayed with a new resource For delay in replacement will attract the penalty as stated above.

9.5. Payment Authority

The client/ consultant will make the payment as per payment terms and

conditions.

9.6. Insurance to men, machine and material

The SSP has to insure against all risks on his men, machine and material and

provide the evidence before commencing the work to the client.

9.7. Subcontract

Subcontract is not allowed in any form. During the program, if found that

SSP has given subcontract, the contract will be cancelled and implementation

cum performance security will be forfeited besides black listing the bidder to

participate in any future tender of APTS/ Client/ GoAP.

9.8. Infrastructure arrangement by SSP

The SSP shall make his own arrangements for infrastructure which includes

power, water and transportation of personnel deployed by him, security at the

site in addition to the men, machine and material.




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10 EXIT MANAGEMENT SCHEDULE

10.1. Purpose

a. This Schedule sets out the provisions, which will apply on expiry or termination of the

Agreement, the Project Implementation, Operation and Management SLA.

b. In the case of termination of the Project Implementation and/or Operation and

Management SLA due to illegality, the Parties shall agree at that time whether, and if so

during what period, the provisions of this Schedule shall apply.

c. The Parties shall ensure that their respective associated entities carry out their

respective

obligations set out in this Exit Management Schedule.

10.2. Transfer of Assets

a. The Contracting Authority shall be entitled to serve notice in writing on the Service

Provider at any time during the exit management period as detailed hereinabove requiring

the Service Provider and/or its sub-contractors to provide the Contracting Authority with a

complete and up to date list of the Assets within 30 days of such notice. The Contracting

Authority or its nominated agencies shall then be entitled to serve notice in writing on the

Service Provider at any time prior to the date that is 30 days prior to the end of the exit

management period requiring the Service Provider to transfer to the Project

assets/deliverables as determined as of the date of such notice in accordance with the

provisions of relevant laws.

b. In case of contract being terminated by the Contracting Authority, Contracting Authority

reserves the right to ask the service provider to continue running the project operations for

a period of 6 months after termination orders are issued and all the matters associated

with such requests shall be dealt as per agreement.

c. Upon service of a notice under this Article the following provisions shall apply:

(i) Contracting Authority shall pay to the Service Provider on the last day of the exit

management period such sum representing the Net Block (procurement price less

depreciation as per provisions of Companies Act) of the Assets to be transferred as stated

in the Terms of Payment Schedule if any.

(ii) Payment to the outgoing Service Provider shall be made to the tune of last set of

completed

transactions, subject to SLA requirements and for any Capex component that has been

accepted by the Contracting Authority but is pending for payment.

(iii) Contracting Authority shall have the rights to buy back the assets owned by the Pre-Bid

Clarifications Commercial Tax Department




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Service Provider, which are not to be transferred to the Contracting Authority as part of this

contract at a prevailing depreciated value of the asset. In such transfers, Service provider

shall pass on all the warranties and other associated rights to the Contracting Authority.

(iv) The outgoing Service Provider will pass on the assets in working condition, cure from

all defects if any on the data of handing over to the Contracting Authority and/or to any

agency identified by the Contracting Authority, free from all obligations. Failure to do so in

working condition by the Service Provider within the exit period, APTS would deduct the

amount from the exit management payment to be paid to the SI.

1. Upon completion of the contract period or upon termination of the agreement for any

reasons, the Service Provider shall comply with the following:

a. Notify to the Contracting agency forthwith the particulars of all Project Assets.

b. Deliver forthwith actual or constructive possession of the Project free and clear of all

Encumbrances and execute such deeds, writings and documents as may be required

by the

Contract Authority for fully and effectively divesting the SP of all of the rights, title and

interest of the SP in the Project and conveying the Project.

c. Comply with the Divestment Requirements set out except in case if Termination of this

Agreement is due to Contracting Authority Event of Default. In case of Termination due to

Contacting Authority Event of Default, the SP shall have implemented the maintenance

schedule as well as any repairs pointed out by the Independent Consultant in its Operations

& Maintenance Inspection Report prior to date of Termination Notice. In case of

Termination due to Force Majeure Event, the Divestment Requirements shall be agreed

between Contacting Authority and the Operator.

d. Pay all transfer costs and stamp duty applicable on hand back of project assets except

in case the Project is being transferred due to Contacting authority event of default or

expiry of contract period, where Contacting Authority shall be responsible for transfer costs

and stamp duty, if any. For clarification of doubt, transfer costs in this Clause relate to

taxes and duties applicable at transfer of Service Provider, if any.

2. Subject to clause Transfer of Assets (a) clause, of exit management, upon

completion of the

contract period or upon termination of the agreement, the Service Provider shall

comply and

conform to the following Divestment Requirements in respect of the Service

Provider:

a. All Project Assets including the hardware, software, documentation and any other

Infrastructure shall have been renewed and cured of all defects and deficiencies as

necessary so that the Service Provider is compliant with the Specifications and

Standards set forth in the RFP, Agreement and any other amendments made

during the contract period.

b. The Service Provider delivers relevant records and reports pertaining to the Service

Provider and its design, engineering, operation, and maintenance Pre-Bid




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Clarifications Commercial Tax Department including all operation and maintenance

records and manuals pertaining thereto and complete as on the Divestment Date.

c. The Service Provider executes such deeds of conveyance, documents and other writings

as the Contacting authority may reasonably require to convey, divest and assign all the

rights, title and interest of the Service Provider in the Service Provider free from all

Encumbrances absolutely and free of any charge or tax unto the Contacting authority or its

Nominee.

d.The Service Provider complies with all other requirements as may be prescribed under

Applicable Laws to complete the divestment and assignment of all the rights, title and

interest of the Service Provider in the Service Provider free from all Encumbrances

absolutely and free of any charge or tax to Contacting authority or its nominee.

3. Not earlier than 3 (three) months before the expiry of the contract Period but not later

than 30 (thirty) days before such expiry, or in the event of earlier Termination of the

contract, immediately upon but not later than 15 (fifteen) days from the date of issue of

Termination Notice, the Independent Consultant as nominated by the Contacting authority

or its nominated agencies shall verify, in the presence of a representative of the Service

Provider, compliance by the Service Provider with the Divestment Requirements set forth in

relation to the Service Provider’s and, if required, cause appropriate tests to be carried out

at the Service Provider’s cost for determining the compliance therewith. If any

shortcomings in the Divestment Requirements are found by either Party, it shall notify the

other of the same and the Service Provider shall rectify the same at its cost.

Upon the SP conforming to all Divestment Requirements and handing over actual or

constructive possession of the SP to Contacting authority or a person nominated by

Contacting authority in this regard, Contacting authority shall issue a certificate

substantially, which will have the effect of constituting evidence of divestment of all rights,

title and lien in the SP by the SP and their vesting in SP pursuant hereto. Issue of such

certificate shall not be unreasonably withheld by Contacting authority. The divestment of all

rights, title and lien in the SP shall be deemed to be complete on the date when all the

Divestment Requirements have been fulfilled or the Certificate has been issued, whichever

is earlier, it being expressly agreed that any defect or deficiency in any Divestment

Requirement shall not in any manner be construed or interpreted as restricting the exercise

of any rights by State Government or its nominee on or in respect of the SP on the footing

as if all Divestment Requirements have been complied with by the Concessionaire.

10.3. COOPERATION AND PROVISION OF INFORMATION

During the exit management period:

a. The Service Provider will allow the Contracting Authority access to information reasonably

required to define the then current mode of operation associated with the provision of the

services to enable the Contracting Authority to assess the existing services being delivered;

b. Promptly on reasonable request by the Contracting Authority, the Service Provider shall

provide access to and copies of all information held or controlled by them which they have

prepared or maintained in accordance with the Agreement, and/or SLA relating to any




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material aspect of the services (whether provided by the Service Provider). The Contracting

Authority shall be entitled to copy all such information. Such information shall include

details pertaining to the services rendered and other performance data. The Service

Provider shall permit the Contracting Authority or its nominated agencies and/or any

Replacement Service Provider to have reasonable access to its employees and facilities as

reasonably required by the Contracting Authority to understand the methods of delivery of

the services employed by the Service Provider and to assist appropriate knowledge

transfer.

10.4. CONFIDENTIAL INFORMATION, SECURITY AND DATA

a. The Service Provider will promptly on the commencement of the exit management

period supply to the Contracting Authority the following:

(i) Information relating to the current services rendered and customer satisfaction

surveys and performance data relating to the performance of sub-contractors in

relation to the services;

(ii) Documentation relating to project’s intellectual property rights;

(iii) Project data and confidential information;

(iv) Documentation relating to sub-contractors;

(v) All current and updated project data as is reasonably required for purposes of the

project or its nominated agencies transitioning the services to its Replacement Service

Provider in a readily available format specified by the Contracting Authority;

(vi) All other information (including but not limited to documents, records and

agreements) relating to the services reasonably necessary to enable the Contracting

Authority or its nominated agencies, or its Replacement Service Provider to carry out due

diligence in order to transition the provision of the Services to the Contracting Authority

or its nominated agencies, or its Replacement Service Provider (as the case may be).

b. Before the expiry of the exit management period, the Service Provider shall deliver to

the Contracting Authority all new or up-dated materials from the categories set out in

Article above and shall not retain any copies thereof.

c. Before the expiry of the exit management period, unless otherwise provided under the

Agreement, the Contracting Authority shall deliver to the Service Provider all forms of

Service Provider confidential information, which is in the possession or control of the

Project or its users.

10.5. Employees

a. Promptly on reasonable request at any time during the exit management period, the

Service Provider shall, subject to applicable laws, restraints and regulations (including in

particular those relating to privacy) provide to the Contracting Authority a list of all

employees (with job titles) of the Service Provider dedicated to providing the services at

the commencement of the exit management period;




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b. To the extent that any Transfer Regulation does not apply to any employee of the

Service Provider, the Project, or its Replacement Service Provider may make an offer of

employment or contract for services to such employee of the Service Provider and the

Service Provider shall not enforce or impose any contractual provision that would prevent

any such employee from being hired by the Contracting Authority or any Replacement

Service Provider.

c. The APTS or Replacement SP designated by it shall retain the right for hiring a minimum

of 5 key personnel of the outgoing SP spearheading the project, as identified by APTS

Department, so as to provide for continuity. SP is hence required to incorporate suitable

provisions/ conditions in the appointment orders issued to its personnel, including a service

bond to this effect.

10.6. Transfer of certain Agreements

On request by the Contracting Authority, the Service Provider shall effect such

assignments, transfers, licenses and sub-licenses as the Contracting Authority may require

in favour of the Contracting Authority, or its Replacement Service Provider in relation to

any equipment, lease, maintenance or service provision agreement between Service

Provider and third party lessors, vendors, and which are related to the services and

reasonably necessary for the carrying out of replacement services by the APTS or its

Replacement Service Provider.

10.7. General Obligations of the Service Provider

a. The Service Provider shall provide all such information as may reasonably be necessary

to effect as seamless a handover as practicable in the circumstances to the Contracting

Authority or its nominated agencies or its Replacement Service Provider and which the

Service Provider has in its possession or control at any time during the exit management

period.

b. For the purposes of this Schedule, anything in the possession or control of any Service

Provider, associated entity, or subcontractor is deemed to be in the possession or control of

the Service Provider.

c. The Service Provider shall commit adequate resources to comply with its obligations

under this Exit Management Schedule.

10.8. Exit Management Plan

a. An Exit Management plan shall be furnished by Service Provider in writing to the

Contracting Authority or its nominated agencies as part of the bid and as negotiated, which

shall deal with at least the following aspects of exit management in relation to the

Agreement and SLA.

(i) A detailed program of the transfer process that could be used in conjunction with a

Replacement Service Provider including details of the means to be used to ensure

continuing provision of the services throughout the transfer process or until the cessation of

the services and of the management structure to be used during the transfer;




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(ii) Plans for the communication with such of the Service Provider's sub-contractors, staff,

suppliers, customers and any related third party as are necessary to avoid any material

detrimental impact on Project’s operations as a result of undertaking the transfer;

(iii) (if applicable) proposed arrangements for the segregation of the Service Provider's

networks from the networks employed by the Project and identification of specific security

tasks necessary at termination;

(iv) Plans for provision of contingent support to the Project and Replacement Service

Provider for a reasonable period after transfer.

b. The Service Provider shall re-draft the Exit Management Plan annually thereafter to

ensure that it is kept relevant and up to date.

c. Each Exit Management Plan shall be presented by the Service Provider to and approved

by the Chief Commissioner(State Taxes), APCTD or its nominated agencies.

d. The terms of payment as stated in the Terms of Payment Schedule include the costs of

the Service Provider complying with its obligations under this Schedule.

e. In the event of termination or expiry of Agreement and SLA, each Party shall comply

with the Exit Management Plan.

f. During the exit management period, the Service Provider shall use its best efforts to

deliver the services.

g. Payments during the Exit Management period shall be made in accordance with the

Terms of Payment as per RFP.




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11 Table of Sample Forms and Procedures

10.1. Bid Form

Date: [ insert: date of bid ]

To:

The Managing Director ,

APTS, 3rd floor, R&B Building

MG Road, Labbipet, Vijayawada

Dear Sir,

1. Having examined the Bidding Documents, the receipt of which is hereby

acknowledged, we, the undersigned, offer to develop and implement the solution,

submit deliverables under the above-named Contract in full conformity with the

said Bidding Documents for the sum of: ………………………………….. (herein after called

“the Total Bid Price”) or such other sums as may be determined in accordance with

the terms and conditions of the Contract. The above amounts are in accordance

with the Price Schedules attached herewith and are made part of this bid.

2. We undertake, if our bid is accepted, to commence work as per the schedule and to

achieve the Acceptance within the respective times stated in the Bidding

Documents.

3. Construction of the Contract

We declare that we have studied Bid document and are making this proposal with a

stipulation that you shall award us Contracts for VATIS Application Re-engineering

to Service Oriented Architecture as per specifications and deliver all deliverables

and other services specified in the Contract Documents.

4. We have read the provisions of bid and confirm that these are acceptable to us.

5. We further declare that bid is unconditional.

6. We undertake, if our bid is accepted, to commence the work as per the schedule

immediately upon your Notification of Award to us, and to achieve Completion

within the time stated in the Bidding Documents.

7. If our bid is accepted, we undertake to provide an Implementation cum

Performance Security in the form and amounts, and within the times specified in

the Bidding Documents.

8. We undertake that, in competing for (and, if the award is made to us, in executing)

the above contract, we will strictly observe the laws against fraud and corruption in

force in India namely “Prevention of Corruption Act”.

9. We, hereby, declare that only the persons or firms interested in this proposal as

principals are named here and that no other persons or firms other than those

mentioned herein have any interest in this proposal or in the Contract to be entered

into, if the award is made on us, that this proposal is made without any connection

with any other person, firm or party likewise submitting a proposal is in all respects

for and in good faith, without collusion or fraud.




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10. We agree to abide by this bid, consists of this letter, the Price Schedules, the Bid

Security, the duly notarized written power of attorney, and Attachments 1 through

[ specify: the number of attachments ] to this Bid Form, for a period of bid

validity from the date fixed for submission of bids as stipulated in the Bidding

Documents, and it shall remain binding upon us and may be accepted by you at any

time before the expiration of that period.

11. Until the formal final Contract is prepared and executed between us, this bid,

together with your written acceptance of the bid and your notification of award,

shall constitute a binding contract between us.

Dated this [ insert: number ] day of [ insert: month ], [ insert: year ] Signed:

In the capacity of [ insert: title of position ]

Duly authorized to sign this bid for and on behalf of [ insert: name of Bidder ]

Attachments:

As per the technical specifications




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10.2. Form of Contract Agreement

This contract agreement is made on the [insert: number] day of [insert:

month], [insert: year].

Between

(1) [ insert: Name of Client ], (hereinafter called “the Client”), and

(2) [ insert: name of ], (hereinafter called “the SSP ”).

Whereas the Client desires to engage the SSP to Re-Engineer, develop and implement

the Service oriented architecture as per the scope and deliver all the deliverables and

have agreed to such engagement upon and subject to the terms and conditions

appearing below in this Contract Agreement.

NOW IT IS HEREBY AGREED as follows:

1. Article 1 – Contract Documents

1.1 Contract Documents

The following documents shall constitute the Contract between the Client

and the SSP, and each shall be read and construed as an integral part of

the Contract:

This Contract Agreement and the Appendices attached to the Contract

Agreement

(a) Notification of Award

(b) The Bid and Price Schedules submitted by the SSP

(c) Special Conditions of Contract

(d) General Conditions of Contract

(e) Pre-bid conference minutes.

(f) Bid document with modification if any

(g) Add here – any other documents)

1.2 Order of Precedence




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In the event of any ambiguity or conflict between the Contract Documents

listed above, the order of precedence shall be the order in which the

Contract Documents are listed in Article 1.1 (Contract Documents) above.

1.3 Definitions (Reference GCC Clause 1)

Capitalized words and phrases used in this Contract Agreement shall

have the same meanings as are ascribed to them in the General

Conditions of Contract.

2. Article 2 – Contract Price and Terms of Payment

2.1 Contract Price

The Client hereby agrees to pay to the SSP as amount of Rs.xxxx/-

per / Quarter the Contract Price in consideration of the performance by

the SSP of its obligations under the Contract.

3. Article 3 – Effective Date for Determining Time for Operational Acceptance

3.1 Effective Date

The date of signing of the contract

(a) This Contract Agreement has been duly executed for and on

behalf of the Client and the SSP;

(b) The SSP has submitted to the Client the Implementation cum

performance security.

4. Article 4 – Jurisdiction

4.1. Any legal proceedings arising out of the agreement shall be subject to

the appropriate court in Vijayawada

5. Article 5 – Appendixes

5.1. The Appendixes listed in the attached List of Appendixes shall be deemed

to form an integral part of this Contract Agreement.

5.2. Reference in the Contract to any Appendix shall mean the Appendixes

attached to this Contract Agreement, and the Contract shall be read and

construed accordingly.

IN WITNESS WHERE OF the Client and the SSP have caused this Agreement to be

duly executed by their duly authorized representatives the day and year first above

written.




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For and on behalf of the Client (Purchaser)

Signed: _________________

in the capacity of [ insert: title or other appropriate designation ]

in the presence of ___________________

For and on behalf of the SSP

Signed: ___________________

in the capacity of [ insert: title or other appropriate designation ]

in the presence of

10.3. SSP ’s Representative (Appendix 1)

Name: [ insert: name, or state: “to be nominated within fourteen

(14) days of the Effective Date” ]

Title: [ insert: title, or state: “to be specified within fourteen (14) days

of the Effective Date” ]

10.4. Revised Price Schedules [if any] (Appendix 3)




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Annexure – A

Bid Table of Contents and Checklists

Bidders may expand and modify (if appropriate) and complete the following table.

The purpose of the table is to provide the Bidder with a summary checklist of items

that must be included in the bid to be considered for contract award, it also

provides

A summary reference scheme to ease and speed the Client’s bid evaluation process

Item Present (Yes/No)

EMD

Bid Document Fee

Bid Form

Man Power details

Past experience details

Application Development standards

& Certifications

Price Schedules




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Annexure – B

Bid Security (EMD) Form

APTS Ref. No: …………………………….....

Project Name: ……………………………….

(To be issued by a bank scheduled in India as having at least one branch in

Vijayawada)

Whereas…................................... (Here in after called “the Bidder”) has submitted its

bid dated...... (Date). For the execution of........................ (Here in after called “the

Bid”)

KNOW ALL MEN by these presents that WE ................... of ........................ having

our registered office at........................ (here in after called the “Bank”) are bound

unto the Andhra Pradesh Technology Service Ltd. (hereinafter called “The APTS”) in the

sum of ................ for which payment well and truly to be made to the said APTS

itself, its successors and assignees by these presents.

The conditions of this obligation are:

1. If the bidder withdraws its bid during the period of bid validity or

2. If the bidder, having been notified of the acceptance of its bid by the APTS during

the period of bid validity:

i. fails or refuses to execute the contract form if required; or

ii. fails or refuses to furnish the performance security, in accordance with the

bid requirement;

We undertake to pay the APTS up to the above amount upon receipt of its first written

demand, without the APTS having to substantiate its demand, provided that in its

demand the APTS will note that the amount claimed by it is due to it, owing to the

occurrence of one or both of the two conditions, specifying the occurred condition or

conditions.

This guarantee of Rs. will remain in force up to and including 45 days after the period

of the bid validity, and any demand in respect thereof should reach the Bank not later

than the above date.

Place: Bidder’s Signature

Date: and Seal.




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Annexure – C

Stage – I Bidding (Pre-Qualification) formats

Name of the SSP:

Name of the Project:

Form – P#1

General Information of the SSP

1. Name of the Company/ Firm :

2.

Date of Incorporation (Registration

Number & Registering Authority)

GSTNo, PAN No.

:

3. Legal Status of the Company in

India & Nature of Business in India :

Public Ltd Company/ Private/

Partnership firm

4. Address of the Registered Office in

India :

5. Date of Commencement of

Business :

6. Name & e-mail id, phone number,

fax of the Contact Person :

Phone:

Fax:

Email:

7. Web-Site :

8.

Quality Certifications attained by

the firm – CMMi Level 5

certification issued date and expiry

date

:

9. ISO 9001:2015 or Higher

certification issued date and expiry

date

:

10 Awards :

11 EMD details :

Amount:

DD No. & Date

Name of the Bank:

Valid up to :

12 Proof of purchase of bid document : APTS Receipt No:

Date of purchase:


Date: and Seal.




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Name of the SSP:


Form – P#2

SOA Software/ Application Development

S.N

o

Name of the

Client with

address and

Phone No

Project Duration

Value of

Project

in Rs.

Brief

Project

descripti

on

Current

status as

on date –

certificate

from HoD

of the dept.

Start

Date

Completi

on Date

1

.

2

.

3

.


Date: and Seal.

Note:

1. Provide sufficient evidence such as agreements, work completion certificates

along with the letter from HoD of dept to support information provided in the

above table.

2. Certificate from User – HOD should be sent directly to APTS in sealed cover.




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Name of the SSP:


Form – P#3

Turnover in Software Development

(All values in Rs. Lakhs)

S.No

Financial Year

Turnover of the firm in Profit

after Tax Net

Worth of

Company Total

Turnover of

the firm

Software/

Application

Development

Total

(1) (2) (3) (4) (5)

1 FY.2014-16

2 FY.2015-16

3 FY.2016-17

4 FY2017-18

5 FY2018-19


Date: and Seal.

Note:

1. Please attach audited Balance Sheets and IT return statements to confirming

the figures mentioned in columns (2).

2. Please attach PO copies and project completion certificates to support software

development (HW, Networking component in SI projects will not considered for

software development)




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Name of the SSP:


Form – P#4

Local Presence (in Andhra Pradesh)

1. Company/ Branch address and

contact details :

2.

Turnover affected by Branch in

AP during 2014–15, 2015-16,

2016-17 ,2017-18 and 2018-

19 separately.

:

3.

Number of IT Professional

Staff employed in AP as on bid

calling date.

:

4.

Number of Projects completed

by this Office in last 5 years &

Number Projects being

handled.

:


Date: and Seal.

Note:

If the bidder not having the local presence, it has to open a local office within

the stipulated time as mention in the bid document within 15 days from the issue

of LoI and same must be communicated to the department for the

correspondence.




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Stage–II Bidding (Technical Solution offered by the Bidder)

(This format must be kept in a separate)

Name of the SSP:


Form – T#1

Understanding of the project

A Brief technical proposal by the bidder on Project Scope, Understanding of

the project, technologies proposed covering the following and other issues

related to project:

i. Project execution plan

ii. Manpower deployment plan.

iii. Security Methodology and Plan.

iv. Issues and Risks in the maintain of the Project.


Date: and Seal.




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Name of the SSP:


Form – T#2

Details of key staff committed for the assignment

S.No. Name Designatio

n Qualifications

Length

of total

experien

ce

Service

with the

SSP

Projects

implement

ed

1

.

2

.

3

.

4

.


Date: and Seal.




Page 88 of 96

Form T#3

Curriculum Vitae (CV) Of Key Staff Proposed

1. Name of Staff [Insert full name]:

2. Name of Firm [Insert name of firm proposing the staff]:

3. Date of Birth: 4. Nationality:

5. Education [Indicate college/university and other specialized education of staff

member, giving names of institutions, degrees obtained, and dates of obtainment]:

6. Total No. of years of experience in SOA Domain:

7. Total No. of years of experience in SOA (solution design, BPR etc):

_________

8. Certifications and Trainings attended:

9. Details of Involvement and specific role in at least 3 major SAO Projects in

the format

Below:

Name of assignment or project:

Year:

Location:

Employer:

Main project features:

Positions held:

Activities performed:

Specific Contribution to Project: ______________________

10. Certification:

I, the undersigned, certify that to the best of my knowledge and belief, this CV

correctly describes me, my qualifications, and my experience. I understand

that any wilful misstatement described herein may lead to my disqualification

or dismissal, if engaged.

Date:

[Signature of staff member or authorized representative of the staff] Day/Month/Year

Full name of authorized representative:




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Form T#4: Project and Risk Management

The bidder should provide detailed description for all the parameters mentioned below provided in this form The proposal should clearly and concisely define the project management framework that shall be followed by the bidder. The framework should contain at least but not limited to the following:

a. The Project Organization & Quality Management Strategy b. Communication Management Strategy c. Risk Management Strate–y - Highlight the associated risks/ problems and plans for

mitigation and explain the technical approach it would adopt to address them d. Adherence to the proposed timelines Activities, Sequencing and dependencies among

activities




Page 90 of 96




Page 91 of 96

Check List -Compliance/ Agreed/ Enclosed/ Deviation Statement

The following are the particulars of compliance/deviations from the

requirements of the tender specifications.

Sl.No Bid document reference Remarks

1. Form P#1

2. Form P#2

3. Form P#3

4. Form P#4

5. Form T#1

6. Form T#2

7. Form T#3

8. Form T#4

9. Form C#1

The specifications and conditions furnished in the bidding document shall prevail over those

of any other document forming a part of our bid, except only to the extent of deviations

furnished in this statement.

Place: Bidder’s signature

Date: and seal

NOTE: For every item appropriate remarks should be indicated like ‘no deviation’, ’agreed’,

’enclosed’ etc. as the case may be.




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Stage – III Bidding (Commercial) formats

(This format must be kept in a separate)

Name of the SSP:


Form – F#1

Commercial Proposal

Project Manpower Cost (This format to be kept in a separate “Commercial Bid”)

# Position/Particular Minimum

Resources

required

Unit Cost

per Month

(Rs.)

Taxes Total Cost

per Month

Incl. Taxes

(Rs.)

(1) (2) (3) (4) (5) (6)

A Team Leader 01(One)

B DBA - MS SQL 01(One)

C DBA - Oracle 01(One)

D Software Engineer/

Programmer /

Developers(.Net Tech)

02(Two)

G Android Developers 01(One)

H Software Tester 01(One)

I Document Writer 01(One)

J Designer 01(One)

K Developer/

Programmers(Data/Business

Analytics (SAS)

01(One)

K Admin(Data/Business

Analytics (SAS))

02(Two)

Total (Rs.) per Month

In Words: __________________________________________________________________

The man-month costs quoted should be inclusive of all taxes & statutory deductions. In case of any decrease/increase the manpower requirement, payments shall be made on Pro-rata basis.




Page 93 of 96

Note:-

1. The basic cost is inclusive of all the costs of the Taxes, transportation and lodging, supplies,

administrative and overhead etc. In the light of the forth coming GST regime it is necessary for the

technical staff to attend various meetings being organized by GSTN or any other organization anywhere

in India. The department may request the technical team to attend the same as per necessity. The

expenditures like Travel, boarding and lodging etc., have to be borne by the Vendor himself. The vendor

may include these costs in his bid. The estimated number of Travels Per month is around 2 for

Vijayawada to Vijayawada for 2 Resources and around 1 trip per month for GSTN discussions in Delhi

for initial one year for 2 Resources.

Place: Bidder’s Signature and Seal.

Date:




Page 94 of 96

Annexure - D

Non-Disclosure Agreement

This AGREEMENT (hereinafter called the “Agreement”) is made on the [day] day of the month of

[month], [year], between, Commissioner, Commercial Taxes Department on the one hand, (hereinafter

called the “Purchaser”) and, on the other hand, [Name of the bidder] (hereinafter called the “Bidder”)

having its registered office at [Address]

WHEREAS

The “Purchaser” has issued a public notice inviting various organizations to propose for hiring services

of an organization for provision of services under the Implementation of Project in the Commercial

Taxes Department of GoAP (hereinafter called the “Project”) of

the Purchaser;

The Bidder, having represented to the “Purchaser” that it is interested to bid for the

proposed Project,

The Purchaser and the Bidder agree as follows:

1. In connection with the “Project”, the Purchaser agrees to provide to the Bidder a Detailed Document on the Project vide the Request for Proposal. The Request for Proposal contains details and information of the Purchaser operations that are considered confidential. 2. The Bidder to whom this Information (Request for Proposal) is disclosed shall:

a. Hold such Information in confidence with the same degree of care with which the Bidder protects its own confidential and proprietary information;

b. Restrict disclosure of the Information solely to its employees, agents and contractors with a

need to know such Information and advice those persons of their obligations hereunder with

respect to such Information;

c. Use the Information only as needed for the purpose of bidding for the Project;

d. Except for the purpose of bidding for the Project, not copy or otherwise duplicate such Information or knowingly allow anyone else to copy or otherwise duplicate such Information; and

e. Undertake to document the number of copies it makes




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f. On completion of the bidding process and in case unsuccessful, promptly return to the Purchaser, all Information in a tangible form or certify to the Purchaser that it has destroyed such Information.

3. The Bidder shall have no obligation to preserve the confidential or proprietary nature of any Information which:

a. Was previously known to the Bidder free of any obligation to keep it confidential at the time of its disclosure as evidenced by the Bidder’s written records prepared prior to such disclosure; or b. Is or becomes publicly known through no wrongful act of the Bidder; or

c.Is independently developed by an employee, agent or contractor of the Bidder not associated with the Project and who did not have any direct or indirect access to the Information.

4. The Agreement shall apply to all Information relating to the Project disclosed by the Purchaser to the Bidder under this Agreement. 5. The Purchaser will have the right to obtain an immediate injunction enjoining any breach of this Agreement, as well as the right to pursue any and all other rights and remedies available at law or in equity for such a breach. 6. Nothing contained in this Agreement shall be construed as granting or conferring rights of license or

otherwise, to the bidder, in any of the Information. Notwithstanding the disclosure of any Information

by the Purchaser to the Bidder, the Purchaser shall retain title and all intellectual property and

proprietary rights in the Information. No license under any trademark, patent or copyright, or

application for same that are now or thereafter may be obtained by such party is either granted or

implied by the conveying of Information. The Bidder shall not alter or obliterate any trademark,

trademark notice, copyright notice, confidentiality notice or any notice of any other proprietary right of

the Purchaser on any copy of the Information, and shall reproduce any such mark or notice on all copies

of such Information.

7.This Agreement shall be effective from the date the last signature is affixed to this Agreement and

shall continue in perpetuity.

8. Upon written demand of the Purchaser, the Bidder shall

(i) Cease using the Information,

(ii) Return the Information and all copies, notes or extracts thereof to the Purchaser forthwith after receipt of notice, and (iii) Upon request of the Purchaser, certify in writing that the Bidder has complied with the obligations set forth in this paragraph.




Page 96 of 96

9. This Agreement constitutes the entire agreement between the parties relating to the matters discussed herein and supersedes any and all prior oral discussions and/or written correspondence or agreements between the parties. This Agreement may be amended or modified only with the mutual written consent of the parties. Neither this Agreement nor any right granted hereunder shall be assignable or otherwise transferable. 10. Confidential information is provided “as is” with all faults. In no event shall the purchaser be liable

for the accuracy or completeness of the confidential information.

11. This Agreement shall benefit and be binding upon the Purchaser and the Bidder and their

respective subsidiaries, affiliate, successors and assigns.

12. Agreement shall be governed by and construed in accordance with the Indian laws.

For and on behalf of the Bidder

(Signature) ______

(Name of the Authorized Signatory)

End of the bid Document