Anandha Krishnan R_CV

R. Anandha Krishnan A.E-mail: [email protected]

Mobile: +91 9841613232

KEY SKILLS

6+ years of I.T. Experience

Executed projects of various sizes

Expertise in Event Correlation

Expertise in Training and reviewing performance of Individuals

Strong Analytical and people skills

Excellent documentation and communication skills.

EDUCATION

B.Sc., Guru Nanak College, Chennai.

CERTIFICATIONS

ITIL Foundation V3

PROFESSIONAL HISTORY

Company : Yelamanchili software export

Designation : Executive

Period : 24th June 2009 to October 22nd 2010

Company : Scope International Pvt. Ltd.

Designation :SeniorAnalyst

Period : November 1st 2010 to Till Date.

PROFESSIONAL PROFILE

I, R. Anandha Krishnan have over 6 years of IT experience predominantly in banking sector. My involvement in various projects and initiatives has provided me extensive experience in analysis, reporting, Training, quality, Event and Incident management. My participation in cross border project initiatives has enhanced my Interpersonal skills.

PROFESSIONAL EXPERIENCE

Proactive Monitoring and Reporting:

Analyzing the user requirement specification Monitoring SCB Applications like Sparrow (ATMs), STRAUSS (Secure Trading) & Globus

(Online Banking) ... etc in Business Units as Wholesale Banking (WB), Consumer Banking (CB) and Group Functions (GF)

Monitoring the Status of Servers, ATM Process, IVR Process, DB backups and processes Logs, Long Running Process, Disk space Utilization, files transferring through the Interface Tivoli Data Exchange (TDE), Real Time Response Measurement tool are monitored across the globe for more than 40 countries

Proactively notifying the instability of servers to the TP system to avoid potential high severity.

Have knowledge in monitoring batches through Control-M providing support to Production support team and done activities on batches like hold, re-run and release.

SharePoint Operations: Provide SharePoint Operations support based on the User’s requests like providing permissions & retrieving the deleted sites.

Event Management and Event Correlation:

Responsible for performing Event Correlation using manual and/or tool to identify potential incident.

Ability to Interpret the Infrastructure dashboards and its business logics to identify potential incidents.

Contribute to event correlation logics building and standardization in process. Seek event trends across the spectrum of monitoring tools to interrupt a possible event at

any given point of time. Responsible for intimating incident management team or respective support group to

invoke action for key issues identified as part of correlation and trending. Adhering to agreed level detecting incidents before our customers do and aim to reduce

the average event notification time. Responsible for identifying monitoring gaps based on trend and by highlighting to

production support to ensure monitoring coverage. Ability to identify critical KPI’s of an application and apply customized correlation logics for

early detection which in turn will contribute to knowledge base. Identify recurring patterns on real time basis and highlight in appropriate reports and

forums for management attention.

Roles and Responsibilities

Proactive Monitoring and Reporting

Event Management & Event Correlation

BMC & ITRS Tools Support

Documentation & Training

R. Anandha Krishnan - Phone: (Mobile) +91- 9841613232

mailto:[email protected]%0D


Mobile: +91 9841613232

Team Leading and Quality Assuring

Soft Skills Trained

Analytical Skills Stakeholder Engagement Creative Thinking Business Email Aesthetics Turn challenges into opportunities.

TECHNICAL SKILLS

ITRS Geneos – Expertise with making custom dashboard using standard ITRS GENEOS.

BMC 8.1 – Event Correlation, Knowledge management and Incident analysis done using this tool.

Tableau 8.2 – Analytical software used for forecasting, trend analysis and visual presentation.

ONSITE EXPERIENCE

Travelled Malaysia (Kuala Lampur) for Training the counterpart Team located cross border.

Duration : 15 Days

Input the identified patterns/ keywords for a service to trigger possible incident condition, record them and document scenarios that have averted incidents.

Track all high severity incidents and Review problem management reports to understand underlining issues to enable correlation logics to avoid repeating instances.

Review and comment on event monitoring maturity model for effective correlation.

ITRS Tools Support

ITRS Geneos tool configuration of Unix and Windows servers Automation of monitoring processes through ITRS Geneos tool. Enabling MQ, WAS, Database (Oracle, DB2, Sybase...etc.), FKM, FTM services in ITRS

tool. Expertise in creating custom dashboard using ITRS Geneos Tool. New gateway creation and adding probes, samplers, managed entity and enabling mail

notification. XML/SSH script editing End to end Configuration/Troubleshooting issues coordinating with various application

support teams in ITRS Geneos tool. Providing end to end training to end-users about the Geneos Active Console and its

functions.

Audit, documentation and Training :

Taking complete control of the shift like Schedule work for the shift members with the 70+Applications and leading the team with zero errors and avoiding high severity incidents by proactive monitoring

Engage with PSS team on any Critical situations to avoid business impact and for transitioning Applications.

Prepared monthly trends and reports for the high Severity applications Quarterly reviews with the stakeholders to present the Application status & improvise the

process. Taking ownership of the issues & resolving it in order to avoid any difficulty in BAU. Evaluating the Application Skill metrics (Process Knowledge on Applications) for the

individuals to focus on the improvement factors Engage with PSS team for the activities like transitioning of Applications and to participate

in the RCA discussion calls to fix the high priority Issues which may lead to business & financial impact.

Preparing and verifying documentation for internal and external audit purpose.

Awards

Quick learner award for H1 2011. Consistent performer award for H2 2011 Most punctual award for the H1 2012 Best performer award for H2 2012. Awarded as Idea Champ of the year 2012 for my innovative ideas on process

improvement. 100% Attendance award for H1 2013. Star performer for Q1 & Q2 2014 in the department.

PERSONAL DETAILS



Mobile: +91 9841613232

Nationality: Indian

Marital Status: Single

Date of Birth: 21-01-1989

Address: No:65, Manickam Street,Choolai,Chennai 600 112

Team Leading and Quality Assuring:

Being Assertive and leading by example, creating a healthy atmosphere within the team.

Acting as a middle man between the top management and the team. In other words, understanding the requirement of management and also the team members and providing a win-win situation for both.

Taking complete control of the shift such as assigning task for the shift members with the 70+Applications and leading the team with zero errors and avoiding high severity incidents by proactive monitoring

Engage with PSS team on any Critical situations to avoid business impact and for transitioning Applications.

Prepared monthly trends and reports for the high Severity applications. Presenting quarterly reviews to the stakeholders on the Application status & improvise the

process. Taking ownership of the issues & resolving it in order to avoid any difficulty in BAU. Evaluating the Application Skill metrics (Process Knowledge on Applications) for the

individuals to focus on the improvement factors. Engage with PSS team for the activities like transitioning of Applications and to participate

in the RCA discussion calls to fix the high priority Issues which may lead to business & financial impact.

Validating the samples using the sequence method of mistake proofing on the transactions through handled High Severity Incidents, Review of Change & RCA document & Email, SMS notifications to Stakeholders.

Publish Dashboard, Data Quality Score, SLA Metrics & Individual performance Scorecard. Enable the awareness of process compliance, Preparing performance & process

compliance reports of the Individuals with the standard metrics & review of Metrics is done in regular basis for any changes.

Handle Operational errors/Escalations High severity calls, analyze, and perform RCA for reported errors, to fix the process gaps & high priority recurrence Issues Evaluating the Application Skill metrics (Process Knowledge on Applications) for the individuals to focus on the improvement factors.

Drive Initiatives for service improvement through Six sigma methodologies DMAIC, event correlation, 5 Whys in Root Cause analysis & 8 Waste in lean process

Hands-on experience with statistical data collection and analysis using the software Tableau.Strong analytical skills, combined with effective communication, organizational skills and planning ability.


Documents

Anandha Krishnan R_CV