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SEARCH Analytics Pubcon 2008 Richard Zwicky [email protected]

Analytics vendors and_package-richard_zwicky

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Page 1: Analytics vendors and_package-richard_zwicky

SEARCH Analytics

Pubcon 2008

Richard Zwicky

[email protected]

Page 2: Analytics vendors and_package-richard_zwicky

2Industry Recognition

“Enquisite’s unique and focused approach to search visitor intent was invaluable to me during my agency days. Now, as the first-ever, in-house SEO Strategist for the Wall Street Journal, I’ll be relying on Enquisite to help me propel our visibility in search for high value terms that convert.”

Alex Bennert, Wall Street Journal - August 2008

August 2008 SES Award Winner

“Technology Platform Search Marketers Can’t Live Without”

Page 3: Analytics vendors and_package-richard_zwicky

3The Search Marketplace

Organic: Search Engine Optimization (SEO)

Organic: Search Engine Optimization (SEO)

Paid: Pay-Per-Click (PPC)Paid: Pay-Per-Click (PPC)

Page 4: Analytics vendors and_package-richard_zwicky

4The Search Relationship

AdvertiserAdvertiser AgencyAgency Google /Yahoo!/MSN

Google /Yahoo!/MSNRetains an Retains an

AgencyAgencyBuy Ads onBuy Ads on

Client’s BehalfClient’s Behalf

Ad Buying Function Television Radio Internet

LOCATION Geographic Geographic Geographic

DEMOGRAPHICS Show Segment Keywords

PLACEMENT ABC/NBC/HBO NPR/CBS Google/Yahoo!/MSN

CREATIVE Commercials Spots Text Listings

PPC AUDITSEARCH ANALYTICS

WEB ANALYTICS

Nielsen Arbitron PPC AssuranceEnquisite, CompeteGoogle, Omniture

GOAL Monetize Monetize Monetize

Page 5: Analytics vendors and_package-richard_zwicky

5Different Analytics Reporting for Different Functions

© 2008

Page 6: Analytics vendors and_package-richard_zwicky

6Market Drivers

• SEM was a $12.2 billion industry in North America in 2007, and will grow to $25.2 billion in 2011.

• SEM is poaching budget from other marketing channels – including both online (e.g. web site development) and off-line (e.g. print, TV) channels.

• The market will continue to grow, and become more challenging / specialized to measure.

*Sources: SEMPO – March 2008

79%

75%

71%

Engagement in Search Engine Marketing (SEM) Programs

Page 7: Analytics vendors and_package-richard_zwicky

7The Analytics Ecosystem

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8Track the Lifecycle of each Visitor

© 2008

Unique Visitor

Page 9: Analytics vendors and_package-richard_zwicky

9Tracking Your Visitors

<script language="javascript" type="text/javascript">

//<![CDATA[

var enqsiteid = 'enquisite';

var enqhost = (window.location.protocol == "https:") ? "https://logssl" : "http://log";

document.writeln('<script language="javascript" src="'+ enqhost +'.enquisite.com/log.js?id='+ enqsiteid +'" type="text/javascript"><\/script>');

//]]>

</script>

© 2008

Page 10: Analytics vendors and_package-richard_zwicky

10Tracking Your Visitors

© 2008

<!-- SiteCatalyst code version: H.0. Copyright 1997-2005 Omniture, Inc. More info available at http://www.omniture.com -->

<script language="JavaScript" type="text/javascript">

var s_account = "nikeall";

var s_currencyCode="USD";

var s_charSet="UTF-8";

//--></script>

<script language="JavaScript" type="text/javascript" src="http://www.nike.com/nikeos/global/js/s_code.js"></script>

<script language="JavaScript" type="text/javascript">

// following causes issues for LT

s.pageName = "GLGW>lang_selector>main";

//end issue

s.server = "nikeuslanding";

s.channel = "nike.com";

s.prop17 = "language_selector";

s.prop18 = "language_selector";

s.prop21 = "language_selector";

s.prop22 = "non-id";

// following causes issue for LT

// end issue

s.trackExternalLinks=true;

s.linkInternalFilters="javascript:,nike,rga";

/************* DO NOT ALTER ANYTHING BELOW THIS LINE ! **************/

var s_code=s.t();if(s_code)document.write(s_code)//-->

</script>

<script language="JavaScript" type="text/javascript"><!--

if(navigator.appVersion.indexOf('MSIE')>=0)document.write(unescape('%3C')+'\!-'+'-')

//--></script>

<!-- End SiteCatalyst code version: H.15.1. -->

Page 11: Analytics vendors and_package-richard_zwicky

11Pains of Pay-Per-Click Campaign Compliance

Advertiser and Agency

The need to reach to specific audiences poses new challenges & problems:

• No guarantee that ads appear where and when specified• Highly targeted campaigns are more costly• Requires more man hours for management• Higher risk of clicks happening outside of set parameters.

Auditing is cumbersome:• Other solutions on the market today focus only on click fraud• Manual detection of invalid clicks is time intensive• Refund process is tough to manage and unpredictable

Page 12: Analytics vendors and_package-richard_zwicky

12Tracking Compliance

• You buy ads with a focus

• How do you verify that they execute properly?

© 2008

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13Items to Track for Organic (& Paid) Campaigns

© 2008

Page 14: Analytics vendors and_package-richard_zwicky

14Pains of Analytics for Search Engine Optimization

Advertiser• Want more revenues• Would invest more if they could quantify returns• Performance is not easily measured

Agency• Needs better way to participate in digital marketing revenue streams• Current model is contract based, not performance based• Performance is not easily measured, thus not properly rewarded• No real incentive to go above and beyond contractual obligations

Page 15: Analytics vendors and_package-richard_zwicky

15The Analytics Ecosystem

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16Goals of Advertiser / Agency / SEM / SEO

© 2008

Page 17: Analytics vendors and_package-richard_zwicky

SEARCH Analytics

Richard Zwicky

[email protected]

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