Melissa Byrd(704) 674-6020

Melissa-Byrd2010@Hotmail.com

PROFESSIONAL SUMMARY:Data Analyst/Business Analyst with 20+ years’ experience working with a large variety of software packages thorough knowledge of relational database design, SDLC, manually extract and transform data, business processes and documentation, with a strong financial background. Proven communication and presentation skills with strong success introducing technical information to all project participants. Expertise includes:

Conducting Data Analysis Conducting Business Analysis Developing Documentation and Diagrams Conducting Budget Analysis Troubleshooting/Problem Solving Managing Projects Website Portal Testing Extract and Transform Data Conducting QA Testing of Feeds

Data Model / Database Programming Process Design and Implementation Communication and Presentation Data Mapping and Data Lineage Setup, Maintain and Provide Tech Support for

SFTP Requirements Gathering Interviews Requirements Analyzing Requirements Gathering Documentation

TECHNICAL SKILLS: - See Appendix A for Skills and ToolsLanguages: SQL, Oracle, Visual Basic, VBA Script, (Basic) JavaScript, Linux, HTMLDatabases: SQL Server 2008, MySQL, Microsoft Access, Oracle

PROFESSIONAL EXPERIENCE:Bank of America/ Insight Global – Business Analyst (Contract) May 2015 – Present

Research Data Flows, Data Structures, and Document Actions Across Multiple Technology Applications Research and Validate Data Lineage/Metadata Sources Preform Gap and Root Cause Analysis Work with multiple resources to develop processes for tracking and researching Metadata, and data lineage Formulate recommendations to move toward using only Approved Data Sources Formulate recommendations for Process Improvements

Empowered Benefits – Sr. Business Analyst May 2014 – April 2015

Develop and Run Adhoc and Scheduled Intermediate/Advanced SQL Queries/Feeds Manually Extract and Transform Data Data Mapping to MySql Database. Conduct Requirement Gathering Interviews Work with Development Team to Meet Specific Programming Requirements Test Feeds for Layout Accuracy, Quality Information, Record Counts for 834, Comma Delimited, Vertical

Bar Delimited, Fixed Length Feeds Develop Feeds Test Plans Conduct Testing to Ensure SDLC Rules are Followed Change Viewable Web Pages using HTML Root Cause Analysis Work with Development Team to Meet Requirements Develop BRD’s (Business Requirement Documentation) Develop ER Diagrams Research Issues with the Delivery of Files and Feeds Track Issues and Rreporting using Teamworks PM Tool and Sharepoint Work Across Multiple LOBs to Resolve Tickets and Meet Deadlines Research and Resolve Data Discrepancies and Anomalies in Feeds and Portal Research and Resolve Data Lineage for Issues and Errors with Feeds and Portal

Healthstat, Inc. – Data Exchange/Data Research Analyst July 2011 – April 2014(Contract to Perm)

Develop and Run Adhoc Intermediate/Advanced SQL Queries Manually Extract and Transform Data Data Mapping to SQL Server 2008 Database Setup, Maintain and Provide Tech. Support for Secure FTP Conduct Requirement Gathering Interviews Follow Waterfall Method for SDLC Research and Resolve Data Discrepancies and Anomalies Research Data Lineage for Issues and Errors Root Cause Analysis Monitor, Coordinate, and Perform Unit and System Testing to Verify Proper System Function Develop and Direct Data Quality Assurance Procedures Performs Change Control Procedures to Ensure Integrity of Systems, Software, and Databases

Wells Fargo– Data Analyst (Contract) March 2011 – June 2011 Write and Run Basic/Intermediate SQL queries Manually Extract and Transform Data Tracking Data Trends Root Cause Analysis Maintaining Sharepoint Site Research Data Discrepancies and Anomalies Correct Data Issues

Bank of America - Sr. Operations Analyst (Contract to Perm) June 2008 – December 2010(GCCIBT – DMO Client Transfer)

Data Entry Manually Extract and Transform Data Research Data Issues Process Transfers for Moving Relationships from One Accounts to New CED Owners Research and Analyze Any Issues and Concerns Related to Such Transfers. Tracking for Year to Date Progress of Referrals. Create and Maintain Complex Excel Spreadsheets

Bank of America - Data Analyst (Contract) (Credit Risk Mgt) August 2006 – October 2007 Manually Extract and Transform Data Troubleshoot Various Design and Calculations Issues in Microsoft Excel Check General Email Box and Follow up on Any Issues/Concerns or Questions that Arise Pertaining to PCI

Compliance. Process and Initiate Online Self-Assessment Questionnaires Provide Customer Service Create and Maintain Status Tracking Data Entry

Solectron Electronics – Data Analyst (Contract) October 2005 – March 2006 Data Entry Analyze Data Formats Manually Extract and Transform Data Build Microsoft Excel Adhoc Spreadsheets and Charts

EDUCATION:

Syracuse University August 2000 – May 2005Major: Information Systems TechnologyCertificates: Deans list for Fall 2002, Spring 2003, Fall 2003, Spring 2004, Fall 2004, and Spring 2005.

APPENDIX A:

MySQL, SQL Server 2008, SSMS, BIDS, and Oracle

Write Intermediate –Advanced queries

Build reports/feeds Extract and Transform data

Sharepoint Post, Remove and Archive

Files Maintain Sites Approve user access

Linux View files Copy files Unzip files View Scripts Search feeds Create file lists

Teamworks and Project Manager PM Tools

Create Tasks Assign Resources Track time Create and follow time lines

and deadlines for projects

Microsoft Access Build/Maintain databases Link multiple databases Build Switchboards Build queries Build forms Build reports Build macros Use/link Value lists

Microsoft Excel Calculations Pivot tables/reports Charts V-Lookup H-Lookup Conditional formatting Comparative analysis

JScape – FTP Server Account setup Import keys Clear blocked IP addresses Provide technical support Write training documents Write process documents

Microsoft Outlook Emails Plan meetings Maintain calendars

Microsoft Word Mail merge Flow charts Insert tables

FileZilla Setup accounts Receive Files Send files Provide technical support

BrioQuery Build queries Build reports Build pivot tables/reports Use filter functions

SPSS – Analysis (Basic) Generate queries Filter Sort Calculate

Microsoft PowerPoint Insert graphics Insert sound Insert tables

PeopleSoft Enter payroll Approve payroll Register students for classes

Basic experience with … NextGen Procuri CIBR, CRM Process Bar SAT – basic analysis BOSS Java – basic development

Microsoft Visio Write process documentation Write SDLCs Write data flows

Write Write BRDs Write Training documents Write Data dictionaries Write Procedural documents Write and Design Feed Layout

Microsoft Project Create and run basic projects Maintain projects

Misc. Data Mapping Trace data lineage/origin

SSRS(Basic) Build Reports Pivot Reports Charts

SSIS – simple projectsOffice Manager

Procedure training Budget control and allocation Develop and implement office

procedures Write training documentation

Budget allocation

Payroll Setting pay rates Payroll input Payroll approval Payroll taxes

Financial Accounts Payable Accounts Receivable Collections Balance bank statements Balance general ledger accounts Balance budgets