Analysis of the Value of New Generation of eGovernment Services and

How Can the Public Sector Become

an Agent of Innovation Through ICT

Brussels

31 May 2016

Case Study 1:

Di@vgeia

The Transparency Initiative in Greece Enhanced transparency via online publication of administrative acts

Nancy Routzouni, Advisor on eGoverment,

Hellenic Ministry of Interior and Adm inistrative Reform

31° May 2016 Analysis of the value of new generation of eGovernment services

the open government policy in Greece

31° May 2016 Analysis of the value of new generation of eGovernment services

Di@vgeia: an initiative spreading around the world

WITSA Global ICT Excellence Awards 2014

6th European Quality Conference, EUPAN Best Practice “Doing the right things right - Towards a more result-oriented public sector in Europe” Open Government Partnership Open Government Best Practice

OECD Innovation Best Practice

E.C. - Horizon 2020 Building new initiatives on top of Di@vgeia as part of the Research and Innovation Funding program

31° May 2016 Analysis of the value of new generation of eGovernment services

Di@vgeia: the challenge

the current crisis amplifies the need for more transparency and commitment to Government accountability

Make public institutions accountable to their actions

Increase citizen's engagement

Enable maladministration control

31° May 2016 Analysis of the value of new generation of eGovernment services

Di@vgeia: at a glance

Αll public institutions upload their acts on the Transparency Portal

Each document is assigned a unique Internet Uploading Number (IUN)

Administrative acts and decisions are not valid unless published online

Published document prevails over all other versions of the act and can be used solely referring the publication unique number

4.395 19.900.000 68.557 open data real time ex-ante

31° May 2016 Analysis of the value of new generation of eGovernment services

Di@vgeia: program strengths

Project Management model

Project Task Forces – 4.395 action and results oriented project teams implementing the Program and communicating its merits formed through an open call process

Joint Task Force

Involvement in new innovation policies

31° May 2016 Analysis of the value of new generation of eGovernment services

Di@vgeia: program strengths

Technological Infrastructure and Applications

“open content” and “open architecture” PSI re-use, Creative Commons licensing – attribution Powerful search-mechanisms Digital signature Decisions flagging Social Login and Sharing (Facebook , twitter , Linkedin , Google) Accessibility and user inclusion

Di@vgeia Di@vgeia II

2010 2013

€ 0 € 1.1 M

Implementation cost

31° May 2016 Analysis of the value of new generation of eGovernment services

Di@vgeia: program strengths

Monitoring and Control

External - Citizen's engagement

any citizen and every interested party enjoy the widest possible access to questionable acts

an online channel is provided to report questionable acts

Internal - Greek Controlling Bodies observe cases of illegality and maladministration in the public sector

Inspectors-Controllers Body for Public Administration (I.C.B.P.A.) General Inspector of Public Administration Greek Ombudsman Single Public Procurement Authority (SPPA)

31° May 2016 Analysis of the value of new generation of eGovernment services

Di@vgeia: adding value

Data driven applications ecosystem

around 40 external applications have been built (for journalists, public sector, private companies)

31° May 2016 Analysis of the value of new generation of eGovernment services

Di@vgeia: adding value

Your Data Stories HORIZON 2020 project

Development of a web platform utilizing open government data in

order to further promote transparency, collaboration and public engagement.

Pilot project "Follow Public Money"

focuses on economic data from DIAVGEIA and National Strategic Reference Framework (NSRF) portal

Objectives: Enrichment, interconnection and utilization of open

government data by control authorities, the business community and citizens.

31° May 2016 Analysis of the value of new generation of eGovernment services

Di@vgeia: tangible benefits

→ reduction of printed documents, cost savings For one process for the Ministry of Development/document uploaded

saves an average of approximately 130,000 paper-print per month → overall monthly savings in terms of printed paper amount to € 27,300

and yearly savings of € 327,600

→ red tape reduction Streamline and simplify processes to make it easier and faster

→ economic value through the re-use of PSI New set of services and delivery models on open government data

31° May 2016 Analysis of the value of new generation of eGovernment services

Di@vgeia: intangible benefits

Reinforcing citizens’ constitutional rights for participation and

access to information

Safeguarding transparency of government actions

Eliminating corruption by exposing it immediately

Observing legality and good administration

Creating a community to support and add value to the program and ensure its viability

31° May 2016 Analysis of the value of new generation of eGovernment services

Di@vgeia: future developments

Enlarging the scope

non-profit entities will publish spending information

public entities will publish data on the execution of their budgets

(revenues and spending) on a monthly basis

Building new initiatives

development of strong reporting tools

standardization of all public documents

creation of a single public authorities’ registry, complete with contact details and important collective administrative and financial information

31° May 2016 Analysis of the value of new generation of eGovernment services

Di@vgeia: key success factors

Clear vision and strategy

Digital practices in line with everyday gov operations

Culture change

Add value – PSI reuse

Costs reduction

Listening to the citizens

Small steps can lead to a big change

Build on the talents

31° May 2016 Analysis of the value of new generation of eGovernment services

Di@vgeia: the human factor

`

Thank you! Brussels

31 May 2016