Develop a New Revenue Stream While Increasing Sales of Cisco Products

January 2011

Simplify. Adapt. Optimize.

About Vyopta

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• General

o Leadership team previously co-founded software company acquired by Oracle

o Serving many Fortune 500 organizations

o Develop innovative software applications that video-enable and optimize business processes

o Awarded “11th of Top 50 Fastest Growing Companies in Central TX”, 2010

• Vyopta Products

o vControl®

o vAnalytics

o vAdapt Suite

• Cisco Development Partner

o Integrate with Cisco TelePresence, Digital Signage and UC Platforms

www.vyopta.com

Key Challenges faced by Cisco Resellers

Sales

• Increase revenue without sacrificing profito Bonus: Accelerate sales of

Cisco products

• Differentiate from competitiono Offer unique and high value

solutions

Services

• Deliver exceptional customer experienceo Provide simple video access

to support

• Reduce costs of serviceso Reporting and analytics for

MSP services

o Customer support

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vControl®

Vyopta vControl®

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• Simplify user experience with Cisco video endpointso Click-to-call and easy control of select

features on Cisco MCU

o Reduce complexity of room systems

• Enable multimedia compositing

• Integrate with:o Vyopta vAnalytics to measure utilization

by user of shared and personal video endpoints

o Vyopta vAdapt to support video concierge services for conference rooms

• Operate on Microsoft Windows and Apple iOS devices

Standard User

Professional User

vAnalytics

Vyopta vAnalytics

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Measure key performance indicators and mine relevant data to continually optimize organizational performance for best outcomes when using video

communications

Corrective

Years, months, weeks

Instinct and intuition

Human insight

Decision support

Efficient

Traditional Approach

Directive

Hours and days

Fact-driven

Applied semantics

Action support

Optimized

New Approach

vAnalytics - How it Works

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Management

Technical Users

Business Users

Standards Compliant Endpoints

Cisco TandbergInfrastructure

VideoData

Financial/ Operations IT Sys

Client Hierarchies

Business Data

Vyopta vAdaptSuite

UC Systems

Voice Telephony Systems

UC + VoiceData

Analytics Engine

Collect wide variety of data for varied users

vAnalytics Lite – How it Works

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End Users

Analytics Engine

Cisco TMS Flat File

Data

PolycomCMA Flat File Data

Other

Capture relevant utilization data and automate processing, creation and delivery of customer reports

Standard Reports

vAdapt Suite

Vyopta vAdapt Suite

• At a time when business activity has slowed and profits have dropped, businesses need ways to increase sales and reduce costs

• Vyopta vAdapt software suite can help businesses utilize Cisco Telepresence video to much more efficiently serve and sell to customers while creating a strong competitive edge.

• Vyopta vAdapt is optimized for a broad range of market segments, including retail, financial, healthcare and others.

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Vyopta vAdapt On-Demand Access Solutionwith Cisco TelePresence and Digital Signage

Vyopta displays customer commercial

• Vyopta finds 1st

available expert• Vyopta enables

presenting PC information

Expert1 may connect additional expert2 to complete services

Vyopta records events and optionally records media

Vyopta private room solution

Customer @ Point of Service

Experts @ Virtual Office Location(s)

Vyoptavideo portal

- OR -

Vyopta kiosk solution

- OR -

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• Vyopta provides actionable insight to operations and system

• Vyopta enables optimal management of operation and resources

Business View

www.vyopta.com

Example of Making Customer Experience Simple and Valuable

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Connect Customer with Correct Expert

Navigate Customer to Reach Correct Expert

Adapt System to Support Required Bank Workflow

Start End

Customer starts workflow by

pressing touch screen

Customer selects language

preference

Customer selects LOB of interest

French

English

Employee enters ID (or

Customer enters Acct #)

Customer presented

option to end call

After call ends, customer answers survey question(s)

-- Optional

Vyopta system initiates video call, places customer in queue, presents video commercial and

connects with 1st available remote expert

Satisfied Customer

Key Capabilities of Vyopta vAdapt Solution

• Automate and manage workflowso Support on-demand access to

dedicated pool of virtual experts

o Support scheduled access to specific virtual expert

• Specialized sales expert, personal financial advisor, doctor

• Connect customer with RIGHT expert(s) using videoo Enable end user to more

efficiently sell products and services at the point-of-sale

o Deliver a high-quality customer services more cost-effectively

• Deliver targeted content to customero Standardize and tailor messaging

to customer

• Survey customerso Measure customer satisfaction

• Connect staff at point-of-service with Marketing and Corporate Developmento Reduce education cycle time for

new product introductions and new employee onboarding

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Business Analytics and Reporting to Maximize Performance

Statistics by Queue/Agent/KioskPoint-of-Service Survey Results

SOLUTION DELIVERY OPTIONS

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Vyopta Solution Delivery Options by Product

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Product Cloud ServiceSW License

(On-premise @ Client Site)

vControl Services Yes --

vControl Server (Enterprise Edition) -- Yes

vAnalytics Lite Yes --

vAnalytics Yes --

vAnalytics (Enterprise Edition) -- Yes

vAdapt Services Yes --

vAdapt Suite (Enterprise Edition) -- Yes

Why Partner with Vyopta

Vyopta committed to helping you:

• Win more deal opportunities with Vyopta and Cisco

• Offer best-of-breed customer-centric solutions

• Deliver highly reliable and scalable solutions

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