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AN INTRODUCTION TO STOCKPORT’S
HEALTH AND SOCIAL CARE
TRANSFORMATION PROGRAMME
[CITIZENS REPRESENTATION PANEL]8TH OCTOBER 2015
Introductions
Tim Ryley
Director of Planning and Corporate
A partnership…
The background
• Why do we need to change?People live approximately 11 years longer in the least deprived areas of Stockport compared to the most deprived areas.
Difference in years of lifeMost deprived quintile
Least deprived quintile
MALE
12.8 years
FEMALE
9.7 years
Other factors
• Thirty per cent of the Stockport population (or 80,000) have one or more long term condition
• The current system is not meeting the expectations and requirements of people with complex needs – i.e. those most likely to have problems with co-ordination of care and delays in transitions between services
• The prevalence of the major disease groups is increasing year on year.
Nationally people with long-term conditions account for:• Half of all GP appointments (this
equals 520,000 for Stockport GP Practices)
• Seven out of every 10 medical hospital beds (this equates to between 250 and 275 beds in Stockport NHS Foundation Trust)
• £7 of every £10 spend on health and care in England. Taking 70% of Stockport’s total Health and Social Care Commissioning budget of equals £302m.
Major disease prevalence
Smoking
Hypertension
Depression
Obesity
Asthma
Diabetes
Coronary Heart Disease
Chronic Kidney Disease
Stroke and TIA
Cancer
17.0%
14.1%
10.9%
8.5%
6.5%
4.5%
4.0%
2.8%
2.0%
1.9%
16.5%
13.8%
8.8%
8.2%
6.4%
3.8%
4.2%
2.2%
1.9%
1.2%
2008
2012
What this means for Stockport
• Health and social care will be subject to increasing demand from an ageing population
• Combined with a financial position that isn’t going to increase in line with this demand
• Fundamental changes have to be made to ensure that the people of Stockport continue to receive the highest quality care in the most appropriate environment.
Work to date
• Stockport Together Health and Social Care Congress in January
• Vision Decision agreed by all partner organisations
• Designated Portfolio Office established • Design phase and public/staff
engagement activity underway
Four programmesProactive Care: Delivering person-centred care within a community setting.
Empowering individuals to support themselves with input from health and social care providers.
Working together to maximise peoples’ independence in order to shift the balance from reactive to proactive care.
Prevention and Empowerment: Helping people to improve their own well-being.
Encouraging and supporting all staff to deliver positive health messages.
Embedding prevention and lifestyle advice in all health and social care.
Tackling the lifestyle choices which impact on an individual’s health.
Planned Care: Working with people who have an existing health or social care need and require on-going access to services.
Reducing unnecessary outpatient attendances and GP referrals by working to better understand patient needs.
Maximising the use of technology to improve patient experience.
Urgent Care: Providing access to people needing urgent, same-day care.
Improving the way people who require urgent access to care are assessed, stabilised and discharged.
Helping to stabilise people as soon as possible and to improve their experience and outcomes.
Stockport Together vanguard
11
The MCP model in Stockport is a GP led neighbourhood-based out-of hospital service, which includes community health services, mental health and social care and the third sector.Initially the MCP will be commissioned to deliver care to the over 65 population of Stockport on a weighted capitation basis. The Clinical Model covers:
Early Detection: The MCP will take responsibility for the early detection of disease through screening programmes Optimisation and Complex Management: People diagnosed must then be educated and activated to self-manage to the best of their ability. Crisis Response: Where people have complex conditions there will be an anticipatory plan to support them in the management of exacerbations themselves and reduce the stress that this can cause Planned Care: GPs will be able to call Consultants directly for advice initially across up to 8 specialties using a cascade systemCommunity Activation: utilising the skills of social care and third sector partners, MCP will build community capacity in each neighbourhood.
Stockport Family
Programme
Urgent Care(front end only)
initially for over 65s
Planned CareZone 4 – Specialist Services
including complex surgeryMaternity and Gynaecological
services
Vision for the Multispecialty Community Provider (MCP) Model (2016/17+)
Services for Children and Young People
NHS Services not commissioned by Stockport CCG
e.g. Ambulance Service, dentists, optometrists, pharmacists, walk-in
centres and NHS 111
Phase 1
Neighbourhood Services/Integrated Team
• GPs• MDT Manager• Social care team• Community Nurses• Voluntary sector
Cheadle & Bramhall going live (with extended hours) October ’15. Other neighbourhoods March ‘16.
Phase 2b
Borough-wide Support ServicesPotential services:
COPD, Heart Failure, Diabetes, Equipment,
Podiatry, Alcohol & Drug Abuse, Mental Health,
End of Life Care
Community not hospital-based
Phase 2a
Intermediate Tier Services• Home-based• Bed-based
To reduce number of patients admitted to hospital
and to facilitate hospital discharge
Community not hospital-based
Integrated Neighbourhood Services (INS) Proactive Care
Multispecialty Community Provider
Planned Care• Zone 1 – Self-help service (links with Prevention Programme)• Zone 2 – Primary Care services (links with INS)• Zone 3 – Primary Care with specialist advice , e.g. Consultant
Connect idea
Prevention & Empowerment• Find & Treat – early identification of risk
factors and diseases (links to INS)• Web-based self-help service
Outside Scope Potentially in-scope
Vision from a service user not service provider perspective. Users will see a move away from hospital-based services to greater focus on health education, self-help, and care from multidisciplinary teams at neighbourhood centres providing simpler, joined-up and more effective care pathways.
Note: subsequent diagrams/tables/narrative will show the provider/funder perspective outlining the proposed changes to funding and contracting.
What’s next?
• Move through the design phase and begin implementation across four programme areas
• Work with stakeholder groups to get buy-in at all levels and to help shape the planned activity
• Follow up workshops to shape the programme
Questions?
What will neighbourhoods do?
• Develop intermediate tier services within neighbourhoods and have clear links to borough wide intermediate care services
• Clearly define the access to specialist services and the relationship between the INS and borough wide services
What will neighbourhoods do?
• Provision of outpatient and acute outreach/shared care services at a neighbourhood level
• Development of medicines management model within the neighbourhood
Expectation
Reality
Lack of continuity, repeating tests and information
Paper, faxing, telephones and disconnected IT
What’s the impact on Quality & Safety?
Connect: Connecting infrastructure and communications
systems
Integrate: Integrating Records & Information about the person
Empower: Consistent, multi-channel public experience
Collaborate: Collective Health & Social Care Technology governance and delivery
Areas of work
Take Control
What will it mean for People
• Reduce duplication, people not repeating information
• Practitioners can access all relevant information about a person
• Find the at risk people using combined data
• Empowered people accessing and adding to their online records to take control
• Transactions with services are online• Teams can work together • Use apps and online content to find
local health & care services and information
Paul Fleming Associate Director IM&T Stockport CCG
@Healthiapps e: [email protected] t: 0161 426 5915
Question
• How do we engage people in Stockport to use technology to better self-manage their conditions?
• What support is needed from practitioners to do this?
CITIZENS REPRESENTATION PANEL
9TH OCTOBER 2015
Why did we set this up?
• The scale of the transformation
• Strong challenge
• Ambassadors
National guidance tells us……..
• Accountable to the public, communities and patients
• Best proposals are developed through early and ongoing engagement
• Service change complex
• Partnership is key
Membership
• CCG patient panel• Foundation Trust Governors• Pennine Care Governors• Carers• Voluntary sector• Healthwatch• Councillors• GP Practice Patient groups
• Starting point – we need people that have some knowledge and interest
Seat at Integrated
Care board
Member of programme board
Member of
Citizens Representation Panel
Take part in specific design meetings
Signed up for 'Stockport Citizens' mailing list
Follow social media channels
Attend briefings or engagement meetings
Take part in co-production events
Take part in surveys
Read materials or articles
Levels of involvement
Role
• Make any recommendations on key elements of the planning and design
• Provide scrutiny on our communications and public engagement– Communities involved as partners?– Enough time spent describing case for change?
• Encourage interest and involvement from other members of the community
• Spread the word!
Expectations
• To attend and contribute at panel meetings
• Read any required papers ahead of the meeting
• Keep up to speed with information we send out
• Respond to email requests for information
• Never use the forum to pursue a personal agenda
• Be respectful of each other and individual opinions
Chair role
• Seat on Integrated Care Board – final decision making body
• Seat on Enabler Group
• Preparation ahead of meeting
• Role description issued next week• Payment????
Comms and engagement activity
• Series of introductory sessions with local Stockport Groups
• More coming up:– Dementia Awareness: Offerton – Saturday 10th
October– World Stroke Day: Heaton – Friday 30th October– Other local groups
Comms and engagement activity
• Experience-Led Commissioning Workshops
Comms and engagement activity
• Website launched• Twitter profile established• Advertising in local press
Communications & engagement strategy
Tell us what you think……………………..
• Objectives• Target audiences• Key messages• Insight so far• Channels• Comments please……