An introduction to Rehab JobFit & the Work Programme in Wales

Gill Owens Supply Chain Manager – S Wales

The Work Programme

The Work Programme is a new payment-by-results Welfare to Work programme launched throughout Great Britain in June 2011.

Along with the Universal Credit benefit reforms, it is central to the Coalition Government’s ambitious programme of welfare reform

Key elements of the Work Programme•Replaces The New Deals, Employment Zones & Flexible New Deal•7/8 Customer groups across JSA & IB/ESA Claimants •Providers expected to support people for longer periods of time •Payments by results - based on outcomes and sustainability•Biggest transfer of risk – from state to non state•NO Job Start Payment• An end to ‘Creaming & Parking’ -Providers to support harder to help customers and rewarded for doing so.•A ‘Black box’ approach to encourage genuine innovation•Prime providers expected to work with a broad-range of partners, from the public, private and the voluntary sector to deliver personalised, localised service and specialist provision.

Work Programme in Wales• 2 Prime Contractors 1 - Established - Working Links (WLs) 1 – New – Rehab Jobfit (RJF)• 2 Approaches WLs - 78% internal 22% Subcontracted RJF - Managing Agent 100% Subcontracted • 146000 claimants through Work Programme during 5 year contract • 50/50 split for 1st 18 months • WP participants ineligible for pre employment ESF funded provision

The Rehab Group is an independent, not-for-profit organisation, with a current turnover of £180million, providing service in four EU member states. The Group currently provides training, employment, health and social care and commercial services for some 46,000 people each year.

The Rehab Group is one of only two voluntary organisations of the eighteen prime contractors delivering the Work Programme in the UK.

Interserve is one of the world’s foremost support services and construction companies, operating in the public and private sectors in the UK and internationally. It offers advice, design, construction and facilities management services for society’s infrastructure and provides a range of plant and equipment in specialist fields. Interserve is based in the UK; it has revenue of £1.9billion and a workforce of 625,000 people worldwide.

What this partnership brings to the work programme: Proven track record in supporting people back to work Strong supply chain management skills (deliver £2bn public services – 60% is through sub-contracting) Track record of delivering outsourced government programmes Strong links into local government and employer communities Financial stability and maximum funding to the customer Voluntary/public sector input (58% of end to end providers)

Delivery Model

Referral from JCP

Contact centre

Core Delivery Partners

Assessment

Specialist support

Delivery

Job Outcome

Sustainability programme

Wales Supply Chain

Antur TeifiA4EBTCVCapital EngineeringNeath Port Talbot CouncilFutureworks (At Pembrokeshire Council)Scout EnterprisesTBG LearningTydfil TrainingVale of Glamorgan CouncilNorth Wales TrainingCeredigion Training

Jobfit’s Provider Approach

• Small Jobfit Supply Chain team• Subcontracted ‘Black Box’ delivery• Light Touch – re enforcement• Supported/Partnership approach• Establish a legacy in Wales through specialist projects

& products• Re-invest in delivery

Product led• Employer Academy• In Work Support• Local Authorities• Work Based Learning• Housing Associations

• Self Employment• Social Enterprise• Recruitment Agencies• IT Solutions• Seasonality

Our experience to date TUPE process End to End Providers all in place Working through IT challenges Referral volumes – not as forecast in numbers nor mix Early need for specialist providers Clarity around sanctions Developing strong relationships with suppliers

Performance To end October 2011

Total people referred 9,276

Total people started on programme 8,471 (91%)

Job Entry 690(8.1% starts; 7.4% referrals)

EEP Referrals AttachmentsReferral to

AttachmentJobs JER

Provider 1 244 233 95.5% 34 13.9%Provider 2 103 100 97.1% 10 9.7%Provider 3 1,203 1,126 93.6% 111 9.2%Provider 4 3,026 2,710 89.6% 270 8.9%Provider 5 1,061 987 93.0% 76 7.2%Provider 6 683 624 91.4% 45 6.6%Provider 7 510 468 91.8% 32 6.3%Provider 8 409 374 91.4% 23 5.6%Provider 9 126 111 88.1% 6 4.8%Provider 10 682 604 88.6% 32 4.7%Provider 11 759 694 91.4% 35 4.6%Provider 12 470 440 93.6% 16 3.4%TOTAL RJF 9,276 8,471 91.3% 690 7.4%

Plans for the future

Embedding core processes Strong emphasis on sustainability Driving performance across the supply chain Providing maximum support to smaller suppliersContinuing to build specialist provider portfolio Staying flexible and responsive

Challenges

Unemployment “hot spots” Current shrinking labour market/financial crisis Customer flows/ financial re- modelling Delivering an effective supply chain working -cultural challenge – payment model/customer groups Driving performance and efficiencies Ensuring local involvement Encouraging Skills investment Partnership working to deliver a joined up approach

Thanks for listening