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an initiative of
Regional Collaboratives asCatalysts for Quality Reporting
and Improvement:
Engaging Consumers Engagingly
AHRQ September 15, 2009
Partner for Quality Care is an initiative of the Oregon Health Care Quality Corporationhttp://www.PartnerForQualityCare.org
1
Quality Corp Mission
To measure & improve the quality of health care in Oregon through collaboration
Our strategy
Partner for Quality Care is an initiative of the Oregon Health Care Quality Corporation http://www.PartnerForQualityCare.org
3
Consumer Strategy:
• Help Consumers Understand– What is quality?– Why should you care?– What can you do to get it?
• Critical Principle:– Encourage use of comparative
information &– Make consumers partners with their
provider Partner for Quality Care is an initiative of the Oregon Health Care Quality
Corporation http://www.PartnerForQualityCare.org4
Steps• Recruit community “go to” partners
– AARP Oregon – RWJF Consumer Voices for Coverage grantees – including
Oregonians for Health Security and Oregon Action
• Establish a clear, aligned messages
• Develop a core set of materials (scientifically vetted and consumer tested)– Quality Action Packet with 5 inserts– Web
• Go where the partner wants to go
• Quality care is safe, it works, it’s tailored to you
• There are big variations in care quality
• You need to be informed and involved– Talk to your provider
about what quality means for you
– Do your part to stay healthy
• What’s quality/ How can you get it?
• How can you find trustworthy information on the web?
• Making the most of your medical appointments
• What is care that works?
• What is the right amount of care?
• How to avoid medication errors
Partner for Quality Care is an initiative of the Oregon Health Care Quality Corporation http://www.PartnerForQualityCare.org
8
Health Care Quality and Patient Safety 101
Building Skills
Patients and Health Care Teams: Building Successful Partnership
Lots of time for questions and sharing of experiences
Modeling Behavior
Patient/Provider skits – bad encounter / good encounter
Facilitated debrief of the skits
Re-enforcing Knowledge
Who Wants to be a Quality Millionaire game show
“What will you do next” table discussion
Evaluation Questions from the PAM
Have fun!The
audience will do the
work!
A: Suck it up
C: Work to improve things or find a new doc
B: Stop going
D: Nothing, it might get better
50:50
15
1413121110987654321
$1 Million
$500,000$250,000$125,000$64,000$32,000$16,000$8,000$4,000$2,000$1,000$500$300$200$100
Health Care Teams: What should you do if
you don’t like your relationship with your
doctor?
Why do this?
• Consumers: “That’s what it’s all about”
• “I’m a consumer, too” is dead wrong• The product is much better• Wonderful unanticipated payoffs• Keeps me humbled, stretched and
engaged
Partner for Quality Care is an initiative of the Oregon Health Care Quality Corporation http://www.PartnerForQualityCare.org
13
Is it working?
• 300 Oregonians down, 3,400,700 to go.– Is it possible to change the culture?– Spread?
• Materials are wildly popular with all stakeholders.– Are they prompting conversations?
• Will this translate to looking at data?