AMO Time Entry

8/2/2019 AMO Time Entry

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WBEI and Capgemini Confidential

Alternative Sourcing Project

Title: ADM Ongoing – Time Entry Training

Date:



WBEI and Capgemini Confidential – ASP Project 2

ADM Ongoing Time Entry - Overview

Ongoing Time entry in AMO - Objective

Ongoing Time Entry Categories

Work Instructions – Steps to AMO Time Entry

Resource- Effort Reports



WBEI and Capgemini Confidential – ASP Project 315 March 2012

AMO Time Entry - Objective

All OS WBEI Account Team members are expected

to enter their time weekly in the AMO tool.

The purpose of the time entry guidelines is to ensure that allmembers of the WBEI account team understand:

What categories you can charge time to in the AMO

The importance of Time Entry in the AMO

Guidelines and expectations for entering time




AMO- ADM Time Entry Categories

You can enter your time in any of seven different categories in AMO time entry:

Category Code in AMOTime Entry

COMMENTS

Break-Fix BFX Time spent resolving Break-fix tickets in REMEDY/ ITSM is captured in thiscategory. You are required to select the application for which BFX ticket wasopened.

Routine Changes RCH Time spent on Routine Change requests / improvement initiatives is capturedin this category. You are required to select the application for which theRoutine Change ticket was opened.

Maintenance MNT Time spent on completing Maintenance requests in OVSD is captured in thiscategory. You are required to select the application for which the Maintenancerequest was opened.

Application Support APL Time spent on Non-ticket Application support activities is captured here. Youare required to select the application for which support was provided.

ServiceManagement Office

SMO Service Management office activities time will be captured in this bucket.

Transition TRN Transition activities time will be captured in this bucket. In addition, you arerequired to select the application/ wave ?? which is being transitioned.

Administrative ADM All administrative (or Non-billable) time is captured here.




AMO Time Entry Guidelines (cont..)

Please adhere to the following guidelines when entering your time in AMO:

BFX (Break-Fix), RCH (Routine Change), MNT (Maintenance)

All time spent resolving Break-Fix, Routine Change and Maintenancetickets should be entered in BFX, RCH and MNT buckets respectively.

The application for which the BFX, RCH or MNT ticket was opened isrequired. Please select this from the available drop-down menu.

APL (Application Support) All time spent in supporting an application (i.e. available time spent in

activities which do not have an Remedy / ITSM ticket) should beentered here.

Examples include: on-call support, application related training,reviewing work related documentation, providing applicationoversight etc.

The application for which the support is being provided is required.Please select this from the available drop-down menu.

Note: The sub- category “Overtime” has been removed from thiscategory. Overtime should be charged to BFX/RCH/MNT/APL as applicable .





SMO (Service Management Office)

All time spent in activities related to Service management Office should be

entered in this bucket. Note: Only the members of SMO / PMO team should use this category for their

time entry.

ADM (Administrative) ADM has nine sub-categories: Comp Off, Counseling, Excused Leave, Family

Leave, Holiday, Illness, People Manager, Training, and Vacation. Example: time spent by people manager on reviewing PDLs should be

charged to the “People Manager” sub-category

Internal Capgemini-specific training (such as AMO Training) should becharged to “Training” sub-category.


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TRN (Transition) All time spent in Transition-related activities should be entered here. The

Transition category has seven sub-categories: Account/Service set-up

Discovery & Assessment

Environment Setup

Knowledge Transfer

Process & Procedures

Service Delivery Design

Tran Project Mgt In addition, the application for which the transition activities are taking place is

a required and should be selected from the drop-down menu.




ACCESS THE AMO:

Follow this link to the AMO

site: http://wbamo.nar.capgemini.com/WBAMO/TimeEntry.aspxEnter your User ID (this is your email address, e.g. john.smith)

Enter your Password (default password is “Amousr01” without the quotations; you can

change it once inside the tool). The system will NOT prompt your for change of password.

ACCESS THE TIME ENTRY FUNCTION: From the left hand menu, click on “My Profile” From the My Profile page, click on the “Time Entry”




Select thetower ADM

Select the number ofdifferent tasks you

require to enter time

Select theBusiness Unit

Click add tocreate rows

Selectcategory

Enter REMEDYTicket & app Name

Submit the

time sheet

Select thetower

Displays holidays / vacations

List of Tasks



ENTER YOUR TIME (cont):

Verify the time entry line that appears. If available, select the appropriatesub-categories from the drop downs Enter the number of hours worked each day. This should be the actual

number of hours and breakdown by category. Note: Though you are required to enter 45 hrs/week in Time

card, you should enter the actual number of hours worked in AMO

Enter comments as necessary in the space provided If you need to enter time to a different sub-category, you will need to add

a new line item.


TicketNumber

ApplicationName

Category

BusinessUnit



ENTER YOUR TIME (cont):

Click “Save” to save your time entry. After clicking “Save” your entries will be saved but timesheet will not be closed until you click“Submit”

Click “Submit” to submit your timesheet.




Reject Time sheets

SDMs can view all the team members time sheet.

SDM can select & reject time sheet of the team member

Click this link to viewall team members

time sheets



What If?

You do not enter your time in AMO?

You will get reminder e-mails indicating that your timesheet is pending.

After 3 consecutive weeks of not entering your time in AMO, you will be includedin a list of “non-compliant time entry”

You need to update the time entry which is already submitted?

You will have to contact your people manager or AMO support team so that your

time entry can be re-opened.

You are stuck while entering your time and need help?

Your first course of action should be to refer to this guideline for answers.

If the above does not work, contact your people manager or AMO support team

for help.

IMPORTANT: Random audits will be performed on individual time entry data toensure that everyone is compliant with the AMO Time Entry guidelines.


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AMO Reports

Effort Report for an employee

Overall Effort report.

Reports for Business unit – Employees & effort

Reports for SDM – members in the team

Pending time sheets by SDM/ Business Unit

Documents

AMO Time Entry