Amit ChakrabortyContact Details

Address: L-16, Khushi Apartment, Mahipalpur Extension, New Delhi – 110037, IndiaMobile: (0091) 9958470989E-mail: amit.hoteliers@yahoo.co.in

Career Objective

To contribute in the organization with my best efforts, skills, talent and knowledge and earn a challenging position, which will provide me a learning environment and a great platform to enhance and showcase my skills.

Personal Information

Nationality: IndianDate of Birth: 04/09/1989Marital Status: Married

Career Overview

An experienced Executive in the Hospitality Industry with more than 6.5 years of career success in wide range of roles and functions like F&B Service Management, Customer Service, Operations Management, Restaurant Operations.

A qualified Hotel Management Professional offering with qualitative experience in the hotel industry well versed with all operations and functions.

Competent and diligent professional with capability to handle a wide range of assignments ranging from Banqueting Operations, Room Service, Butler Service, Specialty Restaurant, All Day Dining, Coffee Shop and Club Lounge.

Part of the Pre-opening team of both ‘PULLMAN-NOVOTEL’ Aero city, New Delhi and ‘KEMPINSKI AMBIENCE’ (now LEELA AMBIENCE, SHAHDARA) Hotel, New Delhi.

Professional Experience

PULLMAN NOVOTEL AEROCITY, New Delhi, IndiaSeptember 2015 [Pre opening] – PresentOutlet – Food Exchange (All Day Dining Restaurant), Quoin (The Chic Bar)Position - Food & Beverage Executive

KEMPINSKI AMBIENCE [LEELA AMBIENCE], New Delhi, India May 2012 [Pre opening] – February 2014Outlet – Café Knosh (All Day Dining Restaurant), In Room Dining, Executive Club LoungePosition - Food & Beverage Executive

THE GRAND, New Delhi, IndiaJune 2011-April 2012Outlet – In Room Dining, The Grand Club Lounge, Butler ServicePosition - Team Leader (Food & Beverage Service)

June 2010 - May 2011Outlet – Cascades (All Day Dining Restaurant), In Room Dining, The Grand Club Lounge,

Butler Service, Banquets OperationsPosition - Hotel Operational Trainee (Food & Beverage Service)

December 2009 [Pre opening] - May 2010Outlet – Banquets Operations, In Room DiningPosition - On Job Trainee (Food & Beverage Service)

Current Job Profile

Increase the level of guest satisfaction by delivery of an improved service by imparting trainings to the team. Looking for consistency at all times.

Ensure professional Food and Beverage service by creating the training schedule and providing training to each personnel. Maintaining high team morale.

Maintain service standards in accordance with established policies and procedures of the company.

Evaluate, respond to and take necessary and timely action regarding guest feedbacks and queries,

Maintaining HACCP standards and ISO 22000 as the hygiene standards and strive for further improvements.

Maintain a friendly yet unobtrusive manner with all guests. Build a motivated, skilled team by demonstrating leadership when making decisions

and problem solving. Delegating clear direction, sharing information, assigning, and prioritizing work in an efficient manner.

Bringing down the breakage figures of the department to a reasonable level by making a detailed analysis and designing training program for the team members including the kitchen stewarding team.

Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.

Educational Credentials

2007-2010 Punjab Technical University IndiaBachelor of Science in Hotel Management

2005-2007 West Bengal Council of Higher Secondary Education IndiaHigher Secondary (Science) [10+2] Level

2004 West Bengal Board of Secondary Education IndiaSecondary [10th] Level

Skills

Creative (Producing plans to increase/maximize sales and profits). Monitoring (Always follow up with team members and look for small details to make

sure they are on the right track). Pre-opening Enthusiasm to make things happen and to achieve goals. Self reliance, Time management, Team working, Leading, Organizing and planning. Analyzing and collecting data, Decision making, Being assertive, smart working. Responding flexibly and positively to the changing situations. Lateral thinking, motivating others, Giving/accepting constructive criticism. Accepting responsibility, working to deadlines. Ability to work under stress and pressure. Fluent in English, Hindi, Bengali Microsoft Office, Power point, Excel, POS management system [Micros,

MMS, Lotus Notes, Triton, Opera, Microsoft Fidelio Material Management System]

Bronze Medalist in Muay Thai [Thai Boxing], State Games, 2008, Silver Medalist in Karate (WADO RYU), National Championship,’07

SIGNATURE :

AMIT CHAKRABORTY