AMIGOAMIGOA Friend for ComplianceA Friend for Compliance

Gathen Garcia Gathen Garcia –– PNM Electric and GasPNM Electric and Gas

Ted Kircher Ted Kircher –– PNM Electric and GasPNM Electric and Gas

PNMPNM

•• Operations broken down in two states:Operations broken down in two states:

•• New MexicoNew Mexico––New Mexico is both Electric and GasNew Mexico is both Electric and Gas

––480,000 customers Electric and 442,000 customers 480,000 customers Electric and 442,000 customers

GasGas

––Almost 11,000 of miles of Gas Distribution pipeAlmost 11,000 of miles of Gas Distribution pipe

•• TexasTexas––Electric only Electric only –– 200,000 customers200,000 customers

AMIGOAMIGOA Friend for ComplianceA Friend for Compliance

AMIGOAMIGO A Friend for ComplianceA Friend for Compliance

Need IdentifiedNeed Identified•• Office of Pipeline Safety / DOT AuditsOffice of Pipeline Safety / DOT Audits

–– Paper trackingPaper tracking–– Disorganized record keeping and filingDisorganized record keeping and filing–– Each Region had unique tracking systemsEach Region had unique tracking systems

•• Santa Fe IncidentSanta Fe Incident–– Distribution pipeline was over pressured because of erroneous daDistribution pipeline was over pressured because of erroneous datata–– Explosion occurred in which one person was severely injuredExplosion occurred in which one person was severely injured

•• Part of settlement in explosion was that PNM would develop an elPart of settlement in explosion was that PNM would develop an electronic ectronic tracking system and standardize practices throughout companytracking system and standardize practices throughout company

SolutionSolution

•• Develop electronic database based on Microsoft Develop electronic database based on Microsoft SqlServerSqlServer

•• Application had to be field enabledApplication had to be field enabled

•• Need reporting toolNeed reporting tool

•• Easy to use so regulators can perform queriesEasy to use so regulators can perform queries

•• Build with end user inputBuild with end user input

•• Utilize Map Objects functionalityUtilize Map Objects functionality

AMIGOAMIGO A Friend for ComplianceA Friend for Compliance

What it DoesWhat it DoesThe AMIGO Program is designed for:The AMIGO Program is designed for:

•• Work Order creation by Calendaring (Work Order creation by Calendaring (RulebaseRulebase) with simultaneous email ) with simultaneous email

notificationnotification

•• Field Package Field Package –– Creation and check outCreation and check out

•• Work Order Work Order –– ReceivedReceived

•• Leak Survey process Leak Survey process –– Check out, in and approvalCheck out, in and approval

•• Field Package Management Field Package Management –– Create and TrackCreate and Track

•• ReportingReporting

•• Covers Distribution System onlyCovers Distribution System only

AMIGOAMIGO A Friend for ComplianceA Friend for Compliance

Work OrdersWork OrdersA work order is automatically created by calendaring and an emaiA work order is automatically created by calendaring and an email l

is sent to a Supervisor:is sent to a Supervisor:

AMIGOAMIGO A Friend for ComplianceA Friend for Compliance

Work OrdersWork OrdersThe Supervisor then logs into the system, initiates the work reqThe Supervisor then logs into the system, initiates the work request and assigns it uest and assigns it

to field personnel:to field personnel:

AMIGOAMIGO A Friend for ComplianceA Friend for Compliance

Routine Leak Survey ActivitiesRoutine Leak Survey ActivitiesWhen a routine leak survey is created the information is automatWhen a routine leak survey is created the information is automatically populated:ically populated:

AMIGOAMIGO A Friend for ComplianceA Friend for Compliance

The information is then pushed to the field laptop at the next cThe information is then pushed to the field laptop at the next connectiononnection

Routine Leak Survey ActivitiesRoutine Leak Survey ActivitiesThe field personnel then launches the package locally in the fieThe field personnel then launches the package locally in the field and records data ld and records data

for that dayfor that day

AMIGOAMIGO A Friend for ComplianceA Friend for Compliance

Routine Leak Survey ActivitiesRoutine Leak Survey ActivitiesIf a leak is found the field personnel will create an electronicIf a leak is found the field personnel will create an electronic leak card immediately and a maintenance package leak card immediately and a maintenance package

will be generated and assigned. Once the work is complete the fiwill be generated and assigned. Once the work is complete the field unit is again connected to the network eld unit is again connected to the network

and the data synchronized, reviewed and approved or rejected.and the data synchronized, reviewed and approved or rejected.

AMIGOAMIGO A Friend for ComplianceA Friend for Compliance

Reporting FunctionalityReporting FunctionalityAnother feature of the AMIGO Program is itAnother feature of the AMIGO Program is it’’s capability to produce requisite s capability to produce requisite

reports. The user can select the report from a list of selected reports. The user can select the report from a list of selected prepre--formatted formatted

reports:reports:

AMIGOAMIGO A Friend for ComplianceA Friend for Compliance

Reporting FunctionalityReporting FunctionalityThe requestor then enters the parameters for the report and the The requestor then enters the parameters for the report and the report is report is

generated: Work Order reportgenerated: Work Order report

AMIGOAMIGO A Friend for ComplianceA Friend for Compliance

Reporting FunctionalityReporting Functionality

AMIGOAMIGO A Friend for ComplianceA Friend for Compliance

A report showing outstanding leaksA report showing outstanding leaks

Reporting FunctionalityReporting Functionality

AMIGOAMIGO A Friend for ComplianceA Friend for Compliance

Leak RecheckLeak Recheck

AMIGOAMIGO A Friend for ComplianceA Friend for Compliance

The Bad with the Good:The Bad with the Good:

BADBAD

••End User acceptance took a while to developEnd User acceptance took a while to develop••Development of GIS element rushedDevelopment of GIS element rushed••Change in direction in mid course by teamChange in direction in mid course by team••Lack of continual communication between field and officeLack of continual communication between field and office

GOODGOOD••Producing accurate reports for complianceProducing accurate reports for compliance••Being used on a continual basisBeing used on a continual basis••Field personnel rely and support the applicationField personnel rely and support the application

SUMMARYSUMMARY

• Application is in need of updating to take advantage of the current technologies

• Other applications have been looked at as potential replacements but none have been found

to meet our needs.

• Reporting functionality has been accepted by Regulatory Authorities

AMIGOAMIGO A Friend for ComplianceA Friend for Compliance

Questions?Questions?

Gathen Garcia Gathen Garcia –– gathen.garcia@pnm.comgathen.garcia@pnm.com

Ted Kircher Ted Kircher –– ted.kircher@pnm.comted.kircher@pnm.com

AMIGOAMIGO A Friend for ComplianceA Friend for Compliance