Customer centric services and 30% savings on mileage with the in-cab tablet solution Mobile Workforce

AMCS CASE STUDYReinis

Reinis in briefReinis profiles themselves with the slogan ‘Near, Flexible, Beneficial’. Actually, that’s all about the way Reinis offers its services.

This service is carried out by 65 enthusiastic and skilled workers. Reinis is engaged in the collection of both household and industrial waste, manual and machine sweeping, removing graffiti, combating pests, weed control and smoothness control.

Mobile Workforce provides true customer centric services and reduction of CO2 emissionsReinis is a waste services company that foresees the challenge to stay ahead in the changing waste industry and to focus on the customer’s needs. The biggest change ahead, according to Bijker, supervisor at Reinis, is that; “In the near future, waste will only be collected when needed That is true customer centric service. Besides, we see that more and more waste materials will be collected separately. With our current navigation software, we were unable to maintain these trends sufficiently.”

Towards dynamic collection with satisfied personnel“Bijker: “As we are on the brink of a new era of customer service and dynamic collection, we shall soon only service sites when they need collection. With this change, we render the planned cycle of collection (static routes) obsolete.

To increase customer focus and collect efficiently, it is essential to optimize our processes. These changes have an impact on our strategic planning. One such improvement is for our personnel so they can be better equipped to execute an order.

Our challenge is to make sure that both client and personnel are the priority for addressing questions in ICT. For over 18 years we have been satisfied with AMCS back office software, and we want to remain so. Doing so means fully complementing our back-office systems with Mobile Workforce.”

Mobile Workforce for collecting textiles ‘It is important to constantly progress along with computerization and optimization. With Mobile Workforce, we use a solution that seamlessly fits with our back-office systems and allows our drivers to execute added orders throughout the day, and they can easily report on their current route statistics when needed.

The municipalities we work for expect this. This is also a step ahead for our employees, since it is a user-friendly solution: If you can operate a phone, you can immediately get to work.

Another added feature is that we use an iPad with Mobile Workforce to collect textiles. At this moment, we collect from ubterranean public bins, which poses a risk to their quality. As we are now changing to a customer specific delivery and retrieval system, we truly function in a customer centric way and can guarantee the quality of the textiles.

Look at it this way: the beauty is that Mobile Workforce is perfectly designed for an iPad to organize orders and for the efficiency of its navigation-system. This is unlike the TomTom, where emphasis is placed on navigation, but doesn’t reckon with real-time orders,” notes Edwin Bijker.

More productivity with AMCS Mobile Workforce With the Mobile Workforce App drivers are offered their orders all lined-up, navigation brings them to their customers and the use of paper forms is banned. Besides the real time handling of orders and the possibility of signing for dispatch on the tablet the Mobile Workforce App provides container registration, time registration of vehicle personnel and mileage all totally digital. This digitization leads to less errors and less work at the back-office. All this functionality is back-office independant and connects easily to other applications if so wanted!

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Prevailing advantages for your business

� Low investment (TCO) if compared with traditional on-board computer, ROI <6 months

� Application independent solution

� Environmentally durable and paperless.

� Reduction in errors and cut on administrative procedures

� Better control on orders and their fulfillment

� Content personnel, due to intuitive use.

� User friendly, minimum of instruction.

� Multilingual (NL, GB, FR, ES, PL, DE).

AMCS is the leading supplier of integrated software and vehicle technology for the waste, recycling and material resources industries. We help over 1500 customers to reduce their operating costs, increase asset utilization, optimize margins and improve customer service. Our enterprise software and SaaS solutions deliver digital innovation to the emerging circular economy around the world.

amcsgroup.comsalesUK@amcsgroup.com

AMCS Mobile Workforce

Results: 30% savings on mileage and reduction of CO2Instantly we realized results. In the first month we saved more than 30% on our mileage with the use of its navigation system. This, besides the reduction of CO2, means a direct saving of our costs. On the other hand, communication with our clients has improved. Both drivers and dispatchers are connected to Mobile Workforce. This allows the driver to instantly send back a customer-file-attached photograph to customer support, if needed.

Finally, Carlos Velazquez, driver at Reinis says: “It is, in essence, a wealth to us that the entire route can be seen in a single compact view, and one doesn’t have to grab for route sheets. This saves quite a bit of time. And the ease of use is another thing; can’t get any easier than this. I, for one, am happy working with it!”

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AMCS Mobile Workforce If you want to know more about Reinis’ use of AMCS Mobile Workforce or other AMCS products, please contact your local AMCS representative. You will find contact details below.

Mobile Workforce saves quite a bit of

time. And it can’t get any easier than

this. I for one am happy working with

it!