Amber Bryant 4195 FM 1754 Lelia Lake, TX 79240 (806) 400-2349 [email protected] OBJECTIVE Committed and motivated professional with exceptional customer relation and decision making skills. Strong work ethic, professional demeanor and great initiative who would like to obtain a position that will enhance and challenge my skills, as well as allow me to learn new skills. SKILLS Office assistance, organization, billing, accounts payable & receivable, purchase orders, invoicing, spreadsheets, data entry, MS Office, 60+ WPM, self-motivated, self-disciplined and self-managed; requires little supervision, high attention to detail and good time management skills, strong verbal & written skills, exceptional organizational & multi-tasking capabilities, 10+ years’ effective experience in customer service and administrative roles, well trained in identifying customer needs and able to offer a solution quickly, proficient in answering customer questions and handling complaints. SELECTED ACCOMPLISHMENTS Best Employee Award for 2014 and 2015 PROFESSIONAL EXPERIENCE Executive Assistant Top-O-Texas - Amarillo, TX June 2011 – May 2016 • Oversee all office procedures & transactions • Organized files, developed spreadsheets, faxed reports and scanned documents • Opened and assigned new client accounts & ordering of all office supplies • Researched and resolved billing and invoice problems & prepared weekly payroll • Perform data entry services for the company in regards customer information, call logs and successful sales & other duties as needed. Virtual Customer Care Specialist (Seasonal) Sutherland Global Services - Remote

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Amber Bryant4195 FM 1754

Lelia Lake, TX 79240 (806) 400-2349

[email protected]

OBJECTIVE Committed and motivated professional with exceptional customer relation and decision making skills. Strong work ethic, professional demeanor and great initiative who would like to obtain a position that will enhance and challenge my skills, as well as allow me to learn new skills.

SKILLS Office assistance, organization, billing, accounts payable & receivable, purchase orders, invoicing, spreadsheets, data entry, MS Office, 60+ WPM, self-motivated, self-disciplined and self-managed; requires little supervision, high attention to detail and good time management skills, strong verbal & written skills, exceptional organizational & multi-tasking capabilities, 10+ years’ effective experience in customer service and administrative roles, well trained in identifying customer needs and able to offer a solution quickly, proficient in answering customer questions and handling complaints.

SELECTED ACCOMPLISHMENTS Best Employee Award for 2014 and 2015

PROFESSIONAL EXPERIENCE Executive AssistantTop-O-Texas - Amarillo, TX June 2011 – May 2016 • Oversee all office procedures & transactions• Organized files, developed spreadsheets, faxed reports and scanned documents • Opened and assigned new client accounts & ordering of all office supplies• Researched and resolved billing and invoice problems & prepared weekly payroll• Perform data entry services for the company in regards customer information, call logs and successful sales & other duties as needed.

Virtual Customer Care Specialist (Seasonal) Sutherland Global Services - RemoteNovember 2015 – January 2016 • Provide customers with exceptional quality service by following the approved processes. • Processing orders & communicate effectively with customers • Process order cancellations & adjustments to order totals for customers • Provide excellent customer service while guiding customers through product & gift selection.

EDUCATION • Registered Medical Assistant Milan Institute - Amarillo, TX | January 2011 - October 2012 • High School Diploma Randall High School - Amarillo, TX | August 1999 - May 2001

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