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AmbassadorSelectionPacket
TableofContents
Introduction
QuestionsforPotentialAmbassadors
Questionsforreferences
FollowUpGuidance
AmbassadorPledge
BeingaGoodAmbassador
SpecialNoteonMobilityandHealthLimitations
FFIMission
FFI2015JourneyPolicies:SectionFexcerpts
DevelopingaSuccessfulRecruitingStrategy
LinkstoOnlineDocuments
HowtoRecruitAmbassadorsfromBeyondYourCommunityPaper
IntroductionYouhavehostswithemptybeds,yourjourneyisontheFFIWorldofFriendsCatalog,andfriendsarewaitingtobemade!Beforeacceptingparticipants,itisessentialthatambassadorsandhostsbevetted,orscreened,inorderthatallwillhavethebestpossiblejourneyexperience.
Afterajourneyispublicized,youwillbeginreceivinge-mailsortelephonecallsfrompeopleyouhavenotyetmet,oryoumayreceiveacompletedapplication.Yourtaskistodetermineiftheywillmakeagoodambassador,basedone-mailandtelephonecommunication.Itisdifferentfromacceptingapersonfromyourclubthatyoualreadyknow.Infact,wheninterviewingastrangeritiseasiertoaskthestandardquestionsthatsometimesdon’tgetaskedofpeoplewealreadyknow.Rememberthatyouarestill“sellingyourjourney”atthispointintherecruitingprocess,sobepositiveandfriendly!Afriendlyconversationencompassingthesuggestedquestionsispreferabletoaskingthequestionsoneafteranother.
PriorclubmembershipSHOULDNOTbemadeapreconditionforapersontoapplytobeanambassador.However,someclubshaveapolicythatallwhojoinajourneyarerequiredtojointheclub.ItissimpletoincludeclubduesasapartoftheJourneyProgramFeesfornon-members.
QuickTips:
• TalktothepersoninquiringaboutyourjourneyabouttheFriendshipForcetoseewhattheyknow,explaintheitinerary,andspecificrequirementsforyourjourneyincludingfeesanddeadlines,traveloptions(ifany),aswellasthephysicalandculturalconditionsyouanticipate.
• Shareyourexperiencesaboutourspecialhomehostingcomponent.Gettoknowthispersoninacasual,approachablemannerwhilesellingyourjourneyandtheFriendshipForce.Remember,wewereALLnewcomersonce!
• Asktheapplicantiftheyhaveanyquestions.SharesomeofyourmemorableFriendshipForceexperiencesofinteractingandbecomingfriendswithpeoplefromothercultures,economiclevels,religion,race,etc.Oftenthepersonwillrelatesimilarexperiencestheyhavehadeitherhostingormeetingpeoplefromothercultures.
• Itisamistaketofollowa“firstcome,firstserve”approachtorecruiting-ratheremphasizefromtheoutsetthatyouarelookingforthosethatarebestqualified.Applicantsarenotsigningupthewaytheymightforacruiseoraconference.Theyareapplyingandneedtobeacceptedbeforetheycanbeconsideredonyourjourney.Ifyoumakethisclearfromthebeginningyoucanavoidproblemslateron.
• Striveforatruecrosssectionofthecommunity.If,aftercompletionofgeneralrecruiting,thegrouplacksparticipantsfromcertainraces,ethnicgroups,occupationsandages,specificallyseektorecruitthem.
• SharethemissionoftheFriendshipForceandexplainhowwonderfulitistobeacitizenambassadorandhowthefriendshipsmadecanlastalifetime.Explainthatopeningyourhometoa“stranger”isaveryself-selectiveprocessbecauseonlywarmandgenerouspeopletendtowanttodothis.
QuestionsforPotentialAmbassadors
1. WhatisyourunderstandingofthegoalsoftheFriendshipForce?2. HaveyoubeenonaFriendshipForcejourneybefore…ortraveledwithagroup?What
qualitiesdoesapersonneedtomakeagoodgrouptraveler?3. Anyonewhohastraveledknowsthatthingscansometimesgowrong.Howwillyouhandle
theunexpectedproblemsthatmightarise,suchasadelayedflight,stolencreditcard,orlostluggage?
4. Howdoyouviewpeoplewhohavedifferenttraditionsfromyourowninsuchareasasdress,behavior,attitudes,foods,evenadifferentstandardofcleanlinessintheirhomes?
5. Youmightbeassignedsomeoneofadifferentrace,religion,politicalideology,orsocio-economiclevel.Howwouldyoureacttothis?
6. Canyoutoleratedifferentfoods?Isthisasituationthatwouldcauseyousignificantstress?7. Somehomesrequiregueststoclimbstairsormaneuvertothebathroomonadifferentfloor.
Couldyouhandlethischallenge?Canyouhandlecarryingyourownluggage?8. Wouldyoubewillingtoparticipateinplannedactivities,evenifyoumightprefertodo
somethingelse?9. Doyouhaveanyhealthissues,orproblemswithmobility?Howaboutstamina…canyou
standforhalfanhour?Walkfortwentyminutes?Wouldstairsorunevensurfaces,likecobblestones,beaproblem?(Relatethisquestiontotheparticularrequirementsoftheprogram.)
10. Whatdoyoulookforwardtomostonthisjourneyandwhatmightyoudoafterwardwithregardtoyournewculturalunderstanding?
11. Whatqualitiesdoesagoodguest,agoodtravelerhave?12. HowwillyouprepareforyourFriendshipForceexperience?13. Itispossiblethatyourhostwillspeakorunderstandverylittleofyourlanguage.Howdoyou
plantocommunicateinthissituation?
QuestionsforReferences
TheselectionprocessincludestheAmbassadorApplicationandAgreementform,whichshouldbecompletedandsignedbyeachapplicant.Eachapplicationincludesaplacefortworeferences,apreviousAmbassador/HostCoordinator,orotherswhocouldattesttotheprospectiveambassador’sabilitytotravelandbeagoodparticipantintheFriendshipForceprogram.Belowarequestionstohelpguideyouthroughadiscussionwiththereferencestheapplicantnominatedtosupporttheirapplication.
(Theinterviewershouldusetheapplicant’snameratherthansaying“theapplicant.”)
1. Doesthisapplicanthaveapositiveornegativeoutlooktowardnewculturalexperiences?2. Onalmosteverytravelexperience,somethinggoeswrong.Howwillthisapplicanthandle
unexpectedproblemsthatarise…adelayedflight,lostluggage,stolencreditcard?3. Howwillthisapplicantbehaveifassignedtoahomethatisnotkepttothesamestandardas
his/herownhome?4. Howwillthisapplicantcontributetothewellbeingofthegroup?5. Howwillthisapplicantcontributetocrossculturalunderstanding?6. Ifyouweretravelingonthisjourney,disregardingthegenderoftheapplicant,wouldyoube
willingtoroomwithhimorher?Whyorwhynot?7. Besuretoaskabouttheapplicant’shealthandmobility,explainingthephysicaldemandsof
yourjourney.Willthisapplicantbeabletofullyparticipate?8. (ForpreviousAmbassadorCoordinator)Wouldyoutakethisambassadorwithyouagain?Ifnot,
why?
FollowUpGuidance:
• Attheendoftheinterview,telltheapplicantyouaretakingapplicationsatthistimeandwillgetbacktohim/herwhenambassadorsareselected.Thenbesuretodosoinatimelymanner,nodoubtwithawelcomelettertoyourjourney!
• Ifyoushouldgetanegativeresponsefromreferencesorotherwisedecidethepersonshouldnotbeaccepted,youcanuseaface-savingresponse(Iamsorrybutwehadsomanygoodapplicantsthatthejourneyisfull.)unlessyouareveryadeptatexplainingthattheyarenotsuitedforthistypeofexperience.
• Ifthepersonisacceptedbutwillnotbeabletoattendpreparationworkshops,arrangetosendthemallthematerialthatisneeded,everythingthatwouldbereceivediftheywerefromyourownclub!Stayintouchwiththemonaregularbasistomakethemfeelpartofthepreparationprocess.Introducethenon-localambassadorstoalloftheothersbye-mail.ShortbioswithpicturesareanicewaytodothisandthosecanalsobesenttoyourcounterpartHostCoordinatortoassistwithhostassignments.
• Communicatewitheveryonebothnearandfarbygroupe-mailsorawebsiteonaregularbasisandbesuretoshareasummaryofwhatispresentedatlocalworkshops.
DiscussingtheAmbassadorPledgeandBeingaGoodAmbassadoroverthetelephoneorSkypeinterviewishighlyrecommended.Youcanalsofollowupwiththeapplicant,ifyouaregoingtoselectthemtoparticipateonyourjourneybyemailingthem,andpastingtheseintoyouremail,remindingthemthatthisiswhattheyareagreeingto.
AmbassadorPledge:MymainobjectiveasIjointhisjourneyisforculturalunderstandingandfriendship.MyhealthisgoodenoughtokeepupwiththegroupactivitiesplannedandIknowIwillberesponsibleforcarryingmyownbaggage.
Asanambassador,IamawarethatmyactionsreflectontheclubandthecountryfromwhichItravel.Ipromisetoconductmyselfinanexemplarymanner.IunderstandtheAmbassador/HostCoordinatorofthisjourneyhasbeengivenauthoritybytheFriendshipForceheadquarterstoleadandconductthisjourneyforthebestinterestsofallpartiesconcerned.TheAmbassador/HostCoordinatorhastheauthoritytoremoveanypersonfromahosthomewhoisnotincompliancewiththegoalsofFriendshipForceInternational.Incasethereisneedtousehotelsasauxiliaryhousing,oraneedforasingleroomontheadd-onpartofthejourney,Iwillbeartheexpense.
BeingaGoodAmbassadorandGuest:
ThosewhotravelasFriendshipForceambassadorsgonotjustfortheirownpersonalgoalsbutalsotorepresenttheirhomecommunityandtheircountry.Thismeansthatinadditiontolearningaboutthehostculture,theycanshareabouttheirown.Astheymakefriendsinthehostcommunity,ambassadorsprovideaverypersonalanduniqueconnectiononbehalfoftheircountry.Theyshouldgopreparedtobeatrueambassador,reflectingthebestoftheircountry.
WhatmakestravelwiththeFriendshipForceuniqueistheopportunitytoliveforfivetosevendayswithalocalhostfamily.Theambassadorbecomespartofthehostfamily,sharingeverydayresponsibilitiesaroundthehomewhilelearningfirsthandaboutthehostculture.Livingconditionsvaryaroundtheworld,andtheambassadorshouldbephysicallyabletomeettherequirementsofthehostcommunity.Thismayincludewalkingtothemarket,travelingonpublictransportationandclimbingstairsinthehome.Lodgingandmealsinthehomeareprovidedbythehost,andgroupactivities,suchaswelcomepartiesandlocalsightseeing,areincludedinthebasicFriendshipForcefee.Otherexpensesoutsidethehomearetheresponsibilityoftheambassador:localtransportation(oratankofgas),admissioncoststolocalattractions,andmealsoutsidethehome.Sometimesambassadorsliketosharetheirculturebypreparingamealinthehome—purchasingtheitemsrequiredatthelocalmarket.Beingagoodguestalsomeansexpressinggratitudeinappropriateways.Takingthehostouttodinnerandsendingathankyounote(notjustaquickemail)afterthejourney.
AFriendshipForceexperienceisagreatwaytoexperiencetheworldfromanewanduniqueperspective.Withlocalcitizensasguides,theambassadorisintroducedtothebestattractionsoftheregion.Interestedinparticularopportunities?Justask!Ambassadorswhoenjoyexploringontheirownwillfindampletimeforit.TravelingasaFFambassadorisenjoyableandenriching,butitalsorequiresspecialdedicationandpreparation.Aspiritofadventure,flexibility,andbeingopentonewexperiencesareallessentialsforasuccessfulAmbassadorexperience.
SpecialNoteonMobilityandHealthLimitationsAmbassadorjourneycoordinatorsareresponsibleforacceptingonlythosewhocancomplywiththephysicalrequirementsofthejourneyprogram.Ambassadorsmustbeabletojoininwiththeactivitiesoftheirhosts.Extensivewalking,carryingone’sownluggage,ridingpublictransportation,andclimbingstairsareallnormalwithinajourney.Participantsmustalsobealertandcapableoffollowingdirections.
Herearesometipsforscreeningpotentialambassadors:
• ReviewthehealthsectionoftheAmbassadorApplicationwiththeapplicantandmakesurethatanypotentialorcurrenthealthproblems,includingmobilityandstaminaissues,areadequatelynoted.Limitationsorconditionswithinthehostinghomesorcommunityshouldalsobetakenintoconsideration.Thiscouldbeeverythingfromtheformofpublictransportationavailableoraltitudeofthehostcity.
• Askapplicantsdirectquestionsabouttheirdailyroutine,travelhabits,andlevelofphysicalandmentalabilities.Explainthenatureofactivitiesproposedonthejourney.
• IftheapplicanthastraveledpreviouslywithFriendshipForce,checkwiththeapplicant’smostrecentAmbassadorCoordinator.Or,askforreferencesthatcanspeakabouttheapplicant’slevelofphysicalandmentalcapabilities.
• Ifconcernsremain,askforaletterfromtheirhealthproviderindicatingthattheapplicantwillbeabletomeettherequirementsofthejourney.
• Usecommonsense.Therewillcomeatimewheneachofuswillnolongerbeabletotravelcomfortably.Ifyoubelievethattobethecase,becandidbutcaring,sharingyourconcerns.Makesuretheyrealizethatitisnotfairtotheothermembersofthejourneyifyouacceptapersonwhoisunabletocope.
FFIdoessupporttheparticipationofambassadorswithhealthlimitationsandphysicaldisabilities.However,withoutexception,theycanonlybeacceptedonajourneyuponfulldisclosureoftheirlimitationstoboththeambassadorandhostcoordinatorsandwithwrittenagreementfromthehostjourneycommunityand/ortravelsuppliersthattheyareabletoaccommodatethelimitation.
FriendshipForceInternational2017/18PoliciesandGuidelinesforClubsandPrograms:
Part B: Journey Guidelines; V. Ambassadors and Hosts; b: Recruitment and Selection (p.10-11)
TheAmbassadorCoordinatorshouldrecruitasmanyqualifiedapplicantsascanbeaccommodatedbythehostclub(s),whilemaintainingawaitinglist.Theambassadorrecruitmentgoalisthemaximumnumberthehostclubcanhost.
Coordinatorsshouldlookbothwithintheclubmembershipandtothebroadercommunityforthemostqualifiedambassadorsandhosts.FFIprovidesanonlinejourneycatalogonfriendshipforce.orgwhereCoordinatorscanpublicizetheirjourneyopeningsiftheychoose.TheoutboundCoordinatorshouldrequestadvertisementofajourneyonthewebsiteassoonasthereisanyawarenesstheclub(s)cannotfillthejourneywiththeirownmembership.Manyregionsalsoofferregionalrecruitmenttools.
Priormembershipinaclubshouldnotbearequirementtoapplyforajourney,butclubsmay,iftheychoose,asknewparticipantstobecomeaclubmemberwhenjoiningtheirfirstjourney.Careshouldbetakentoscreenallapplicantsandtoacceptonlythosewhounderstandthegoalsoftheorganizationandwhofitthehealthandmobilityrequirementsofthejourney.Clubsshouldavoida“sign-up”processthatsuggeststoapplicantsthatacceptanceonjourneysisautomatic
Part B: Journey Guidelines VI. Filling a Journey; a: Accepting Ambassadors from Other Communities (p.11)
Theincreasedpromotionofjourneysviaemailandtheonlinecatalog,alongwithtravelflexibility,makeitpossibleforambassadorsfromanywhereintheworldtojoinajourney.Asaresult,AmbassadorCoordinatorsareincreasinglylookingoutsidetheirowncommunitiesforqualifiedapplicantstofilltheirjourney.Sincethesecandidatescannotattendworkshopsormeetface-to-facewiththeCoordinator,othertechniquesareneededtoensurethatonlyqualifiedcandidatesareacceptedonthejourney.Coordinatorswishingtorecruitambassadorsfromoutsidetheircommunityshouldfollowtheseguidelines:
Thecurrentambassadorapplicationincludesthefollowingstatement:"IntheeventtheapplicantisnotabletomeetinpersonwiththeCoordinator,youwillbeaskedtoprovidereferencesandothersupportingdocumentation."ThisenablestheCoordinatortorequestreferencesasneededtosupporttheapplication.
TheCoordinatorshouldcorrespondwiththeapplicantviaemailandalsospeakwithhim/heronthephone,orviaSkype.Iftheapplicantisinadifferentcountry,theCoordinatormayrequestassistancefromFFIinmakingdirectcontacttointerviewtheapplicant.TheCoordinatorshouldhaveseveralconversationsoremailswiththecandidate,includingadetaileddiscussionregardingthejourneyandwhythecandidateisinterestedinparticipating.SuggestedinterviewguidelinesareprovidedontheFFIwebsiteintheClubResourcessection,under“Documents.”
If,afterdiscussingthejourneywiththeapplicant,theCoordinatorwantstoconsiderhim/herforthejourney,theCoordinatorshouldobtainatleastonewrittenreferencefortheapplicant.Thisshouldbefromtheapplicant’sFriendshipForceclubpresident,othersuitableclubreference,orpreviousCoordinator.ClubsthatareaskedtoprovidereferencesmustbehonestinrespondingtotheCoordinator’squestions.Theapplicantmayalsobeaskedtoprovideoneormorenon-FriendshipForcereferenceswhomaybecontactedbytheCoordinator.InthecaseofanapplicantwhoisnotcurrentlyamemberofaFriendshipForceclub,atleasttworeferencesshouldbeobtained.Ifanon-clubmemberlivesinacommunitythathasaclub,theymayalsobeaskedtomeetinpersonwithaleaderofthelocalclub.
TheCoordinatorshouldprovideapplicantsfromoutsidehis/hercommunitywithallofthesamematerialthatisprovidedthelocalapplicantsatthejourneyparticipationworkshops.Tofacilitatethisprocessandtoprovideanadditionalmeansforpre-journeycommunication,theCoordinatormaywanttoestablishaninteractiveemail,onlineorsocialmediaforum(suchasFacebook)withalltheambassadorsparticipatinginthejourney.
DevelopingaSuccessfulRecruitingStrategy
Yourrecruitinggoalistosolicitenoughapplicationssothatyoucanhaveafulljourneywithexcellentambassadorsandhosts.Ifyouhavedoneagoodjobinplanningthejourney,thisshouldbeanachievableobjective.Participatinginajourneyentailsamajorcommitmentoftimeandmoneyonthepartofbothambassadorsandhosts.Armedwithanexcellentitineraryandanenthusiasticattitude,wherewillyoufindprospectiveambassadorsandhosts?
Yourfellowclubmembers
Youshouldstartpublicizingthejourneyinyourclub’snewsletterandonthewebsiteassoonasyourjourneyisconfirmed.Makesure,however,thatyouletyourmembersknowthetypeofjourneyyouareplanningandthedegreetowhichitwillbephysicallychallenging.Besurethemembersofyourclubunderstandthattheyareapplyingasanambassador.Theyarenotsimplysigninguponafirstcomefirstservebasis.
Thebroadercommunity
Itisequallyimportanttolooktothelargercommunitytorecruitnewparticipants.Oneofthebestwaystodosoistoseeyourjourneyasanexcellentwaytoenlistnewpeoplefromthecommunity.Therearemanyotherwaystogetthewordout:localnewspapers,radioannouncements,speakingtocivicorganizations,placingflyersatlocallibraries,orseekingsupportfromalocalUniversityprofessor.
Yourfriendsandcolleagues
Donotforgettoinvitefriends,familyandprofessionalcolleaguestoconsiderjoiningyouonthejourney.
FriendshipForcemembersfromotherclubs
Ambassadorcoordinatorsarerecognizingthatotherclubsprovideanexcellentsourceofpotentialambassadors.Evenifyouwouldliketofillthejourneyfromwithinyourowncommunity,youshouldlookforwaystopromotethejourneytootherclubsfromtheverybeginning.Toooftenambassadorcoordinatorswaituntiltheyknowtheyhavevacanciesbeforedoingthisandthenveryoftenitistoolate.
Thekeyistopursueallcategoriessimultaneously.Themistakethatisoftenmadeistofocusonlyontheclubmembershipduringtheearlymonthsofrecruiting.Theproblemwiththisapproachisthatiftheclubmembershipdoesnotprovidesufficientqualifiedapplicants,thenitmaybetoolatetorecruitfromtheothercategories.
HowtoRecruitAmbassadorsfromBeyondYourCommunity
Afterajourneyispublicized,youwillbeginreceivinge-mailsortelephonecallsfrompeopleyouhavenotyetmet,oryoumayreceiveacompletedapplication.Yourtaskistodetermineiftheywillmakeagoodambassador,basedone-mailandtelephonecommunication.Itisdifferentfromacceptingapersonfromyourclubthatyoualreadyknow,butitcanbejustaseffective.Infact,wheninterviewingastrangeritiseasiertoaskthestandardquestionsthatsometimesdon’tgetaskedofpeoplewealreadyknow.Remember,whileyouaredeterminingiftheywillbegoodambassadors,youalsoneedto“sell”themonthejourney,sobepositiveandfriendly:
• TalktothemabitabouttheFriendshipForcetoseewhattheyknowandexplaintheitineraryandourspecialhomehostingcomponent.Gettoknowthispersoninacasual,approachablemannerwhilesellingyourjourneyandtheFriendshipForce.Remember,wewereALLnewcomersonce!
• Asktheapplicantiftheyhaveanyquestions.SharesomeofyourmemorableFriendshipForceexperiences.Oftenthepersonwillrelatesimilarexperiencestheyhavehadeitherhostingormeetingpeoplefromothercultures.Askifthepersonwouldhavedifficulty“living”withapersonofadifferenteconomiclevel,religion,race,etc.
• Besuretoaskabouttheapplicant’shealthandmobility,explainingthephysicaldemandsofyourjourney.TellthemthatFFIcananddoesacceptambassadorswithchallenges,butwemustknowoftheseinadvancetoseeifaccommodationscanbemade.
• SharethemissionoftheFriendshipForceandexplainhowwonderfulitistobeacitizenambassadorandhowthefriendshipsmadecanlastalifetime.Explainthatopeningyourhometoa“stranger”isaveryself-selectiveprocessbecauseonlywarmandgenerouspeopletendtowanttodothisandthatthesepeopleareknownbythehostcoordinatorinyourdestinationcity.(Makesuretheyunderstandwhatambassador/hostcoordinatormeans!)
• Askforthenamesofpreviousambassadorcoordinator’sorFriendshipForceclubmembershe/shemayhavetraveledwith,ifapplicable.ForsomeonewhoisnotassociatedwithaFriendshipForce,youmightaskwhatothergroupstheyareinasthesemightoverlapwithsomelocalFriendshipForcemembers.But,theymaybecompletestrangers!Inthatcase,tellthemthatwewantourhostfamiliestofeelascomfortablewiththeirguestsastheywishtofeelwelcomedbytheirhostfamilies.Sowerequireacoupleofreferences.Ifoneisafamilymember,askthattheotherreferencebeanon-familymember.
• Makesuretheapplicantfillsouttheapplicationandreturnsittoyou,soyouwillhavetheinformationfromitbeforeyournextconversation.Afterhavingreferencesandtheapplication,youcanarrangeaSkypeorFacetimeinterviewwiththeapplicanttogettoknoweachotherbetter.YoumayalsobeabletoarrangeforaFriendshipForcepersontomeettheapplicantsomorequestionscanbeaskedandansweredface-to-face.
• Makesuretheyunderstandtheapplicationprocessandfeesandtransportationarrangements.Mostpeoplearesurprisedtolearnthatthehomehospitalityisbasicallygiventothemandtheirhostingfeesgototheactivitiesfortheweek.
• Telltheapplicantyouaretakingapplicationsatthistimeandwillgetbacktohim/herwhenambassadorsareselected.Thenbesuretodosoinatimelymanner,nodoubtwithawelcomelettertoyourjourney!
• Ifyoushouldgetanegativeresponsefromreferencesorotherwisedecidethepersonshouldnotbeaccepted,youcanuseaface-savingresponse(Iamsorrybutwehadsomanygoodapplicantsthatthejourneyisfull.)unlessyouareveryadeptatexplainingthattheyarenotsuitedforthistypeofexperience.
• Ifthepersonisacceptedbutwillnotbeabletoattendpreparationworkshops,arrangetosendthemallthematerialthatisneeded,everythingthatwouldbereceivediftheywerefromyourownclub!Stayintouchwiththemonaregularbasistomakethemfeelpartofthepreparationprocess.Introducethenon-localambassadorstoalloftheothersbye-mail.Shortbioswithpicturesareanicewaytodothisandthosecanalsobesenttothehostcoordinatortoassistwithhostassignments.
• Communicatewitheveryonebothnearandfarbygroupe-mailsorawebsiteonaregularbasisandbesuretoshareasummaryofwhatispresentedatlocalworkshops.
ForadditionalhelporguidancefeelfreetocontactLaurieAnnScott:[email protected]:[email protected]