Amaze customers. Get ambassadors.

C.R.E.A.M. of the cropCUSTOMER EXPERIENCE EMBEDDED IN YOUR TEAM

Are you leading a marketing, sales or customer loyalty team and do you wish to make customer centricity a core value in your business? How do you turn this into a tangible element and get the support of your team?

Customer service is not a department. It is the entire company and its teams. It is a philosophy, and to be successful, it must be embraced by every member of an organization, from the CEO to the most recent hire.

CUSTOMER CENTRICITY A CORE VALUE IN YOUR TEAM This interactive presentation will inspire you as a leader by providing insight into

creating and embedding customer focus. Or even better, to go for WOWness with

your team. This is based on the proven C.R.E.A.M. of the crop® method. You will

discover concrete ideas and a step-by-step plan to get started with your team.

TOPICS OF THE PRESENTATION: » The key elements and success factors to bring your team to WOWness.

» The power of rituals in anchoring the right mindset and focus.

» Leading towards WOWness is not a one-man action, but requires involvement of the entire team.

» The customer-focused actions that contribute to your personal and business success.

» How you link your initiatives to the latest trends.

THE EFFECT? With the practical tips & structured approach you will make a tangible difference

in leading your teams towards WOWness. It will also make your job easier.

Embedding Customer centricity will lead to better sales figures, increased customer

satisfaction and more repeat purchases.

“Increasing your customer retention by 5%, will increase your profits by 25 to 95%.”

FORMATSInteractive presentation

30 – 90 minutes

In-depth workshops

half- or full day

LANGUAGEDutch

English

INTENDED AUDIENCEManagers of marketing, sales

and customer service/loyalty teams.

INTERACTIONThis presentation is very interactive

in which the participants quickly

gain new insights and reflect on

their own working environment.

PERSONALIZEDTailored to your team, Christoph

personalizes this interactive

presentation with relevant examples

and references to the working

environment. These are agreed

upon in advance.

Personal P.O.W.E.R. PromotorTM

C.R.E.A.M. of the CropCreatorTM

R.E.A.L. Pure RecipeTM

Body &LanguageBoosterTM

W.O.W.EffectEngineTM

Customer ContactCircleTM

ATTITUDEANCH

OR

AMAZE

ATTU

NE

APPEARANCE

Methodiek voor een wow klantbeleving

BodyLanguage

WhoOriginalsWhere

RapportEye ContactAffinityListening

CommunicateRewardEngageActModernize

PositivityOwnershipWIIFMEmotions (Energy)Reset

Amaze customers. Get ambassadors.

POWERFUL METHODOLOGY Christoph developed a proven model that highlights all aspects to create a wow customer experience.

REFERENCES

“With his infectious enthusiasm, Christoph managed to inspire our people without coming across as smug or pedantic. This led to awareness of customer centricity within our organisation, vis-à-vis both external and internal customers. Highly recommended”Anneleen Dejonckheere Training & Development Manager Attentia

“Thanks again for the very inspiring lecture about customer experience. It has provided us with a perfect link to the internal message we already developed and therefore reinforced the path we want to follow.”Marc LieckensCommercial ManagerCWS-boco

“Your interactive presentation was excellent! It was a welcome repetition of important topics in connection with creating an exceptional customer experience. The main takeaway for me is your vision of building trust between you and the customer. I want to pass on these insights to my sales team, because they are of great value in contacts with customers.”Agnese Ennite, Managing DirectorAuto Palete Ltd Latvia

In the past 20 years, Christoph found himself into various

marketing and sales positions in the corporate business

world. As a customer- loyalty / satisfaction manager

he discovered that authentic communication and an

excellent customer focus contribute greatly to success.

Amaze customers and stimulating infectious enthusiasm

among employees has been his passion ever since.

As an international speaker and trainer, he brings interactive presentations

and dynamic workshops. This is how he inspires and guides managers

and commercial employees in finding their own authentic communication style

and in creating super customer relations.

Christoph Van DoninckINTERNATIONAL KEYNOTE SPEAKER

INFO & BOOKING

+32 478 777 561

info@christophvandoninck.be

www.christophvandoninck.be » Test your customer experience

» Watch the video info@christophvandoninck.be +32 478 777 561

A question? Or informal conversation?I’m ready for you. Call me or send me a message.