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AmanaLivingTrainingInstituteRTOCode0609
StudentHandbook
DocumentOwner:RTOManager VersionNumber:3.0Datereviewed:January2016 Page2of21
Thisdocumentisuncontrolledifprinted.Pleasebeawareyoumaynotbeviewingthecurrentversion.AllcurrentdocumentsareavailableontheAmanaLiving“S”Drive
Contents
WELCOME 5
LOCATION 6
OURTRAINING 7
INFORMATIONABOUTYOURCOURSE 7
CourseInformationSheet 7
LearningandAssessmentPlan(TrainingPlan) 7
ROLESANDRESPONSIBILITIES 7
AmanaLivingTrainingInstitute(ALTI) 7
StudentSupportOfficer(SSO) 7
YourResponsibility 8
StudentCodeofBehaviour 8
MobilePhones 9
ENROLMENT 9SelectionandAdmission 9Courseinduction 9Pre-Coursemeeting 9
Application 10
EntryCriteria 10
TraineeshipsandOtherFundedPrograms 10
COURSEFEES 10
PaymentMethods 10
Refunds 11CourseCancellations 11
UNIQUESTUDENTIDENTIFIER(USI) 11
RECOGNITIONOFPRIORLEARNING,RECOGNITIONOFCURRENTCOMPETENCIESANDCREDITTRANSFERS 12
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RecognitionofPriorLearning(RPL) 12
CreditTransfer(CT) 12
RecognitionofCurrentCompetencies(RCC) 13
ATTENDANCE 13
Punctuality 13
Materialsyouarerequiredtobringtotrainingsessions 13
ASSESSMENT 13
Whatisassessment? 14
HowwillIbeassessed? 14
AssessmentMethods 14
AssessmentStructure 15DevelopmentWorkshops 15SiteVisits 15
WorkplaceAssessment 15YourManager’s/TeamLeader’sResponsibilities 15
SubmittingAssessments 16
ConsiderationsandReasonableAdjustments 16
AdditionalSupport 17
PlagiarismandCheating 17
AQFCERTIFICATIONDOCUMENTATION 18
Certificate 18
StatementofAttainment 18
Transcript/RecordofResults 18
ReissuingAQFCertificationDocumentation 18
WITHDRAWAL 19
SURVEYS 19
LEGISLATION 19
STUDENTSUPPORTSERVICES 19
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EQUALOPPORTUNITY,FAIRTREATMENT,ACCESS&EQUITY 19
HEALTHANDSAFETY 20
PRIVACY 20
COMPLAINTSANDAPPEALS 20
GrievanceProcess 20
ComplimentsandComplaints 20
AssessmentAppealsProcess 20AssessmentAppealsProcess-Flowchart 21
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WelcomeAmanaLivingTrainingInstituteisaregisteredtrainingorganisationdeliveringnationallyrecognisedqualifications.
Wearecommittedtoensuringyouareequippedwithallofthetoolsandinformationrequiredtosuccessfullycompleteyourchosenqualification.Toassistyouinyourstudyjourney,wehaveputtogethertheStudentHandbooktoincludealloftheinformationyouwillneed,inonehandyplace.Additionalinformationisofcoursestillavailabletoyouandifatanypointyouwouldlikefurtherinformationorclarification,pleasedon’thesitatetocontactourStudentSupportOfficerinthefirstinstanceoroneofourhelpfulstaff.
Itisimportantthatyoutakethetimetoreadthishandbook–treatitaspre-readingforyourcourseandyou’llstartyourlearningwithconfidenceandfamiliarity.
WetrustthatyourtimewithAmanaLivingTrainingInstituteisanenjoyableoneandthattheskillsyoulearnhereprovevaluableinyourfutureendeavours.
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LocationLevel1,1-9TanundaDrive,RivervaleWA6103
Email:[email protected]
Tel:1300492703
Web:training.amanaliving.com.au
AmanaLivingTrainingInstitute
Entrance
OffGreatEasternHwy
GoogleMapDirections
https://www.google.com.au/maps/@-31.9524486,115.9153423,18z
ALTI
Documentowner:RTOManager VersionNumber:3.1Datereviewed:January2017 Page7of21
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OurTrainingWedeliver:
• CHC33015-CertificateIIIinIndividualSupport(Ageing)
• CHC33015–CertificateIIIinIndividualSupport(HomeandCommunity)
• CHC43015–CertificateIVinAgeingSupport
• CHC43415–CertificateIVinLeisureandHealth
OurcurrentscopeofregistrationislistedontheAustralianGovernment’straining.gov.auwebsiteathttp://training.gov.au/Organisation/Details/0609
Weofferablendedlearningmodeloffacetofacetrainingsessionsduringwhichyoucompletedevelopmentworkshops,activitiesandarangeofassessmenttools,workplacelearningandobservationandself-directedstudyathome.
InformationaboutyourcourseAllthespecificinformationyouneedaboutyourchosencourseisprovidedtoyouthroughthe:
• CourseInformationSheet
• AssessmentforLearningPlanandRecord
CourseInformationSheetTheCourseInformationSheetprovidesyouwithdetailsabout:
• Coursedescription
• CourseStructure–includingcoreandelectiveunitsofcompetency,location,modeofdeliveryandduration
LearningandAssessmentPlan(TrainingPlan)YourStudentSupportOfficerwillprovideyouwithaLearningandAssessmentPlandetailingthedaysandtimesyouarerequiredtoattendtrainingsessionsandtheunitsofcompetency.
RolesandResponsibilities
AmanaLivingTrainingInstitute(ALTI)AmanaLivingTrainingInstituteiscommittedtoprovidingaconsistentlyhighstandardoftrainingthroughanalysingfeedbackandconstantlytryingtoimproveourperformance.Weencourageandfosterapositivelearningexperienceandprovideyouwithanappropriatedeliverymodeforyourlearning.
StudentSupportOfficer(SSO)YourSSOiscommittedtoprovidingyouwithalearningenvironmentthatwillassistyouinacquiringtheskillsandknowledgeforyoutoimproveyourworkperformance.
YouwillbenotifiedofwhoyourSSOiswithyourconfirmationofenrolment.
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YourResponsibilityAdultlearningrecognisesthatyouasastudentareanadultinthelearningprocess.Itcentresonyoutakingresponsibilityforyourownlearning.Youareresponsibleforacquiringtheskills,knowledgeandattitudetobecomeacompetentprofessional.Wewillprovideyouwiththeframeworkforyoursuccess.LearningisapartnershipbetweentheALTIandyouasthelearnerwhereweworktogethertoachievethedesiredoutcomes.
StudentCodeofBehaviourThestudentcodeofbehaviourrequiresyoutorespectandadheretothefollowingrightsofothersatalltimes:
• Therighttobetreatedwithrespect,fairlyandwithoutdiscrimination,regardlessofreligious,cultural,racialandsexualdifferences,agedisabilityorsocio-economicstatus.
• Therighttobefreefromallformsofintimidation.
• Therighttoworkandlearninasafe,clean,orderlyandcooperativeenvironment.
• Therighttoworkandlearninasupportiveenvironmentwithoutinterferencefromothers.
• Therighttoexpressandshareideasandtoaskquestions.
• Therighttobetreatedpolitelyandcourteouslyatalltimes.
Takeresponsibilityforyourownlearning.Thisincludes:
• Approachthelearningwithapositiveattitude.
• Committoattendalltrainingsessionsandsitevisitsandmakepositivecontributionstothetrainingsessions.
• KeepingyourManagerinformedofassessmentandlearningdatesandtimes.
• Notengageinplagiarismorcheating.
• Readingthetrainingmaterial,completingtheactivitiesandaskingquestions.
• Undertakingadditionalresearchifrequired.
• CompletinganyassessmentsassignedbyyourTrainer.
• Managingyourassessmentpaperwork.
• MonitoringyourownprogressanddiscussinganyconcernswithyourTrainerorSSO.
SSOEncourageachveparhcipahonintrainingandassessment
Providefeedbackaboutprogress
Provideclearinformahon
aboutassessmentrequirements Discussconcerns
abouttrainingandassessment
Seekyourfeedback
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• Retainacopyofallassessmentssubmitted
• Beconsideratebynotusingmobilephonesoranyotherdevicesduringanytrainingsession.
MobilePhonesAllphonesmustbeturnedofforputonsilentmodeduringthetrainingcourse,asacourtesytothetrainerandotherstudents.Mobilecallscanberetrievedduringbreaks.Inanemergencywhereyouneedtobecontacted,pleaseadviseyourtrainersothatarrangementscanbemade.
EnrolmentOnceyouhavechosenthecourseinwhichyouwouldliketoparticipate,youmaycommencetheenrollmentprocessbyavarietyofmeans:
• ByphoningALTIon1300492703duringbusinesshours;
• AccessinganenrolmentformontheALTIwebsitewww.training.amanaliving.com.au;
• VisitingourpremisesatLevel1,1-9TanundaDrive,RivervaleWA6103duringbusinesshours.
SelectionandAdmission
EmployerscannominateemployeestoparticipateincoursesoryoucanenrolinanyofthepubliccoursesprovidedbyALTI,subjecttosatisfyinganypre-requisiteenrolmentrequirements.AllstudentsarerequiredtoprovideanUniqueStudentIdentifier(USI)numberatthetimeofenrolment.
SuccessfulapplicantswillbeadvisedinwritingofconfirmationoftheirenrolmentintheALTIcourseoftheirchoice.Iftheselectedcourseoftrainingisnotavailableanalternativecoursewillberecommendedwheneverpossible.
Courseinduction
At the commencement of each ALTI course youwill be invited to attend an information sessionwheretrainersareavailabletoansweranyquestionsyoumayhaveaboutyourupcomingstudyandsubsequentqualification.
Pre-Coursemeeting
DuringtheinitialonetoonePre-Coursemeeting,student’strainingneedsanalysisiscompleted.Thisneedsanalysisdeterminesthenumberoffacetofaceworkshopsthatthestudentneedstoattendinorderforthemtocompletetherequiredqualification.Thetrainingplanisbasedonexistingskills,knowledgeandtheirrosteravailability.Theindividualtrainingplanfortraineeshipstudentsmustbeagreedtobythetrainingofficer,studentandemployerbeforebeingendorsedbytheInstitute.
Documentowner:RTOManager VersionNumber:3.1Datereviewed:January2017 Page10of21Pleasebeawareyoumaynotbeviewingthecurrentversion.AllcurrentdocumentsareavailableontheAmanaLivingSDrive.
ApplicationToenrolinanaccreditedcertificatecoursetheEnrolmentFormmustbecompletedandsignedbyyou.IfyouareunderatraineeshipprogramtheEnrolmentformmustbesignedbybothyourselfandyourManager/TeamLeader.
Enrolmentformscanbedownloadedviaourwebsite.
Youwillbeadvisedinwritingwhenyourapplicationisreceived.
OnceyourenrolmenthasbeenacceptedandconfirmedyouwillbeadvisedinwritingofthenameofyourStudentSupportOfficer(SSO)whowillcontactyoutoarrangeaPre-CourseMeetingdate.
Recruitmentoflearnersisconductedinanethicalandresponsiblemannerconsistentwiththetrainingproductsandservicesbeingprovided.Learnerselectionprocessesarefairandcomplywithequalopportunitylegislation.
EntryCriteriaParticipantsoftheprogramneedtobeabletoread,comprehend,discussandwritesimplestatementsinEnglish.
TraineeshipsandOtherFundedProgramsTobeeligibleforaTraineeshipProgramorGovernmentFundedTraining,youmustmeetthecriteriasetbyTheWesternAustralianDepartmentofTrainingandWorkforceDevelopmentorrelevantGovernmentDepartment.
CourseFeesForcurrentcoursefeesandfundingdetailscallALTIAdministrationon1300492703.
Paymentinrespectofcoursefeesisrequiredatthetimeofyourenrolmentunlessyouqualifyforafeeexemptionorsubsidy.Forfurtherinformationonexemptionsandsubsidies,pleasecontactALTIAdministrationon1300492703.
Resourcessuchastextbooksandclothingmayberequiredforsomequalificationsandarenotcoveredbycoursefees.InformationregardingextraresourcerequirementsisavailablebycontactingALTIAdministrationon1300492703ortraining@amanaliving.com.au.
Coursefeesmustbepaidatleast2weekspriortothecommencementofeachcourse.NB:Enrolmentisnotguaranteeduntilthecoursefeesarepaidasagreed.
PaymentMethodsPaymentoffeescanbemadebycheque,creditcard,electronicfundtransfer(madepayabletoAmanaLivingTrainingInstitute)ordirectdeposit.PleasecontactALTIforbankaccountdetails.
Chequesandmoneyordersaccompanyingenrollmentformsshouldbemailedto:
AmanaLivingTrainingInstitute
Level1,1-9TanundaDrive
RivervaleWA6103
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Refunds
CourseCancellations
RefundswillbeprovidedtothepayeeinrespectofallcoursefeespaidwhenALTIcancelsacourse.ALTIwillhonouryourenrolmenttothebestofitsabilityandwillnotcancelcoursesunlessextenuatingcircumstancesprevail.
Inthecaseofacoursecancellationyouwillbenotifiedassoonaspracticable.
CIRCUMSTANCESWHEREREFUNDSMAYBEPROVIDED
ALTIwillnotacceptresponsibilityforchangesinpersonalcircumstancesorworkcommitmentswhichmayoccurafterthecommencementofacourseandrequireyoutowithdrawfromacourse.
NB:StudentsunderaTraineeshiporPriorityIndustryTrainingprogram,pleaserefertothe“FeesandChargesPolicy”forfurtherdetails
Inthefollowingcircumstancesyoumaybeentitledtoreceiveafullorpartialrefundofcoursefees:
• Anoverpaymentwasmade
• Within10workingdaysofcommencingthecourseyoubecomeentitledtoafeeexemptionordiscountoncoursefees
• Ifyoupayforanenrolmentinacoursetorepeatafailedcourse,however,youaregrantedapassinthatcoursethroughtheAssessmentAppealProcess
• YouwithdrawfromthecourseandhavesubmittedacompletedWithdrawal/RefundApplicationFormatleast10workingdayspriortothecommencementofacourse
• Extendedhospitalisationorillnesspreventingyoufromattendingclasses.Thesecircumstancesneedtobesupportedbyamedicalcertificateorotherdocumentedevidence
• OtherextenuatingcircumstanceswhichwillbeconsideredonacasebycasebasisbyALTI.
UniqueStudentIdentifier(USI)From1January2015,ifyouareundertakingnationallyrecognisedtrainingdeliveredbyaregisteredtrainingorganisationyouwillneedtohaveaUniqueStudentIdentifier(USI).
AUSIgivesyouaccesstoyouronlineUSIaccountwhichismadeupoftennumbersandletters.Itwilllooksomethinglikethis:
3AW88YH9U5
AUSIaccountwillcontainallyournationallyrecognisedtrainingrecordsandresultsfrom1January2015onwards.
TheUSIisavailableonlineandatnocosttoyou.InformationabouttheUSIcanbeaccessedontheUSIwebsitehttp://usi.gov.au/Students/Pages/default.aspx.
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YouwillneedaUSIwhenyouenrolorre-enrolintrainingfrom1January2015ifyouareastudentenrollinginnationallyrecognisedtrainingforthefirsttime,forexampleifyouarestudyingatTAFEorwithaprivatetrainingorganisation,completinganapprenticeshiporskillset,certificateordiplomacourse;studentcontinuingwithnationallyrecognisedtraining.
YouwillberequiredtoprovideyourUSItoAmanaLivingTrainingInstituteduringenrolmentorpriortocompletionofyourcourse.CertificationdocumentscannotbeissuedtoyouwithoutaUSI.
RecognitionofPriorLearning,RecognitionofCurrentCompetenciesandCreditTransfersYoumayalreadyhavedevelopedskillsandknowledgethroughwork,studyandlifeexperiencethatmayhelpyougainexemptionorcreditforunitsofcompetencyinyourcourse.Thiscouldreducethetimerequiredtogainaqualification.
Werecogniserelevantpriorknowledgeandexperiencethrough:
1. RecognitionofPriorLearning(RPL)
2. CreditTransfer(CT)and
3. RecognitionofCurrentCompetencies(RCC)
Ifyoubelieveyouhavesomepreviousskills,knowledgeorlifeexperiencethatisrelevantandwouldliketoapplyforRPL,RCCoraCT,youcanbringallofyourrelevantdocumentationtothePreCoursemeetingwhereyoucandiscussyoureligibilitywithyourSSO.
RecognitionofPriorLearning(RPL)UndertheAustralianQualificationsFramework(AQF),competenciesmaybeattainedinanumberofwaysincludinganycombinationofformalorinformaltrainingandeducation,workexperienceorgenerallifeexperience.InordertograntRPL,theassessormustbeconfidentthatyouarecurrentlycompetentagainsttheendorsedindustryorenterprisecompetencystandardsoroutcomesspecifiedinVETaccreditedcourses.
RPLisanassessmentprocessthatevaluatesthecompetency/sofanindividualthatmayhavebeenacquiredthroughformal,non-formalandinformalleaningtodeterminetheextenttowhichthatindividualmeetstherequirementsspecifiedinthetrainingpackageorVERTaccreditedcourse.
WeofferRPLtoallofourstudents.Theevidencerequiredforyourapplicationmayincludecurrentcertification,referencesfromcurrentand/orpastemployers,testimonialfromclients,worksamplesanddemonstrations.
CreditTransfer(CT)CreditTransferiswhereyoumaybegrantedacknowledgementonthebasisofpriorstudiesgainedthroughotherRegisteredTrainingOrganisationsoreducationproviderssuchasTAFE.
Forexample,youmayhavecompletedthesameunitofcompetencyatanotherinstitutionundertakinganothercourse;thiswillberecognisediftheunitisthesamebothintermsoftitleandunitcodenumber.Intheeventthatacoursetitleand/orcodearenotanexactmatch,amappingprocesswillbeconductedtoidentifywhethertheunitrequirementshavebeenmet.Thisalsoincludesunits/qualificationsheldfromprevioustrainingpackages.
WhereaCreditTransferisappliedforyoumustprovidealloftheoriginaldocuments,includinganyqualificationsandrelatedstatementsofattainment,toyourSSOwhowillassessyoureligibility.
Thegrantingofcredittransfermayshortenthecourseduration;youwillbeadvisedofthisuponfinalisationofthecredittransferprocess.
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RecognitionofCurrentCompetencies(RCC)RCCapplesifanindividualhaspreviouslysuccessfullycompletedtherequirementsofaunitofcompetencyormoduleandisnowrequiredtobereassessedtoensurethatthecompetenceisbeingmaintained.Itisparticularlyrelevantwherethereisarequirementforanoccupationallicenseorticketinordertopracticeintheskillareae.g.firstaid
AttendanceStudentattendanceisparamounttosuccessfulcompletionoflearningandassessmentoutcomes.Studentsareexpectedtobeinattendanceforalltrainingsessions(includingsitevisits).
Youarerequiredtoarriveforclassontimeandstayforthefulldurationoftheclass.Shoulditbenecessarytoleaveaclassearly–youmustadviseyourtrainerbeforetheclasscommences.
Ifyouareabsentfromclass,itisyourresponsibilitytocatchuponworkmissed.
IfyoumissatrainingsessionitisyourresponsibilitytofindoutwhatworkyouarerequiredtocatchuponandtoorganisethiswithyourSSO.
Ifyouareawarethatyouwillbeunabletoattendaparticulartrainingssessionyouareexpectedto:
• NotifyyourSSOpriortothecommencementofthetrainingsession.Youwillbecharged$200forthemake-upclassifyoufailedtonotifytheoffice.
• NegotiatewiththeSSOformake-uptrainingtobecompletedwherenecessaryandifamandatoryassessmentwasundertaken,makealternativearrangementsforyourassessment.
PunctualityBeingpunctualisessentialintheworkplace.Youareexpectedtobepunctualtoalltrainingsessionsforthesamereasons.Beingpunctualmeansthatyouwillarriveatallscheduledtrainingsessionsatleast10to15minutespriortocommencementandbereadytocommencetrainingontime.
Youarealsoexpectedtoremainatthetrainingsessionfortheentirescheduledduration.Leavingearlyisnotacceptable.
Beinglateorleavingearlyfromatrainingsessionmayresultinyoumissinganimportantpartofyourcourse.Itisyourresponsibilitytocatchuponanyworknotcompleted.
MaterialsyouarerequiredtobringtotrainingsessionsYouareexpectedtobringbasicstationerytoeachtrainingsession,includingbutnotlimitedtoanotepad,pens,pencilsanderaser.
AssessmentThroughoutyourcourseyouwillbeassessedregularlyineachunitofcompetencyyouareundertaking.Thisisanecessarypartofyourcourseanditisyouropportunitytodemonstratetheskillsandknowledgeyouhaveacquiredduringthatunitofcompetency.
BeforesubmittingyourassessmentstoyourSSO,pleaseensurethatyouhavekeptacopyforyourownrecords.Wearerequiredtoretaintheoriginalofallofyourassessmentsforauditingpurposesandwillnotreturnyouroriginalassessmentstoyou.
Documentowner:RTOManager VersionNumber:3.1Datereviewed:January2017 Page14of21Pleasebeawareyoumaynotbeviewingthecurrentversion.AllcurrentdocumentsareavailableontheAmanaLivingSDrive.
Whatisassessment?AssessmentmeanstheprocessofcollectingevidenceandmakingjudgementsonwhethercompetencyhasbeenachievedtoconfirmthatanindividualcanperformtothestandardrequiredintheworkplaceasspecifiedinatrainingpackageorVETaccreditedcourse.
Itisasystematicprocessofcollectingandevaluatingevidencethatallowsyourtrainertomakeaninformedjudgementastowhetherornotyouhaveachievedthecompetencyrequired.Youwillbeaskedtoperformpracticaltasks,participateinspecificactivitiesand/ortocompletewrittenworktodemonstratethatyouhavegainedthenecessaryskillsandknowledgeandthatyoucanapplythesewithintheworkplace.
HowwillIbeassessed?Asyoucommenceeachunitofcompetency,yourtrainerwillgiveyouanoutlinewhichwilldescribethecontent,theassessmentmethod/stobeusedandwhenyouwillbeassessedinthatunitofcompetency.Insomecases,unitsofcompetencyareassessedindependentlyandinothercases,theycanbeassessedinconjunctionwithothers.Allassessmentsaremandatoryandmustbecompletedsatisfactorilyforyoutobedeemedcompetent.
AssessmentMethodsAssessmentapproachesarevariedandcanoftenbedifferentforeachunitofcompetencyorevenforanindividualstudent.Inthemajorityofcases,morethanoneassessmentmethodwillbeused.Thedifferenttypesofassessmentmethodsaredetailedbelow.
Wrilenassessment(projects,shortanswerquestons,casestudies
etc.)
Pormolios(samplesofworkcompletedover
hme,journals,workplace
documentahon)
Oralassessment(queshoning,roleplay,groupwork)
Observahonorevaluahonofprachcalwork
(simulatedoronthejob)
ThirdPartyAssessmentintheworkplace
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AssessmentStructureDevelopmentWorkshops
DevelopmentWorkshopsgiveyoutheopportunitytogainknowledgeandskillsinaclassroomenvironment.Youwillbeexpectedtoactivelyparticipateintheworkshopsandwillhavetheopportunitytomeetfellowstudentsandshareyourknowledgewiththemandaskyourtrainerquestions.
Duringtheworkshopsyoumaybeaskedto:
• Completein-classassessments• Discussandcompletecasestudies• ParticipateinIndividual/Groupactivities
Youmayalsobeallocatedassessmentstobecompletedinyourowntime.
ParticipantNotesforeachworkshopwillbegiventoyouonthedayandyouwillneedtocarefullyreadthroughandstudythese,asyouwillbeaskedquestionsaboutwhatyouhavelearntduringyoursitevisits.
SiteVisits
SiteVisitsformavitalpartoftheassessmentprocess.SiteVisitswillnormallybeintheformof:
Observations-wherewewillobserveyouworkingwitharesident/clientandassesshowyouapplytheknowledgeandskillsyouhavelearnedinyourDevelopmentWorkshopstotherealworld.
PriortoyourfirstSiteVisitwewilltalktoyouaboutgainingpermissionfromresidents/clientsandyourManager/TeamLeaderforustoobserve.
DatesandtimesforSiteVisitswillbearrangedbetweenyouandyourtrainerforatimethatsuitsyouboth.
Assoonasisreasonablypossibleattheendofanassessment,yourtrainerwillprovideyouwiththeresultoftheassessment.Feedbackwillbegivenonwhetheryouwerecompetentornotyetcompetent.
Feedbackwillbeconstructiveandtheparticipantisencouragedtoseekclarificationifrequired.Feedbackcanbeintheformof:
• Oralfeedbackwhenresultsareprovidedattheendofanobservationorinaworkshop• Assessmenttaskresults
WorkplaceAssessmentYourManager’s/TeamLeader’sResponsibilities
• Supportandencouragestudents• Accommodaterosteringtoenablestudentstoattendoffthejobtraining• Allowstudentstoperformtasksoutsideoftheirnormalrolesforassessmentpurposes• ProvideappropriatefeedbackonworkplaceperformanceinaccordancewithAmanaLivingcourse
requirements.• Ensuretheobservationprocessisnotinterrupted• Assiststudentstoaccessrelevantresourcesintheworkplace• Providestudentswithfeedbackonworkplaceperformance• Reportproblems/needstotheLearningandDevelopmentManagerassoonastheyarise
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SubmittingAssessmentsAllassessmentsmustbesubmitteddirectlytoyourSSO.YoumustmakeacopyofyoursubmittedassessmentbeforesubmittingyourassessmenttoyourSSO.Wearerequiredtoretaintheoriginalofallofyourassessmenttoolsforauditingpurposesandwillnotreturnyouroriginalassessments.
Youarerequiredtosatisfactorilycompleteallcompetenciesineachunitofcompetencywithinaqualificationinordertofulfiltherequirementofatrainingpackage.
Youwillbegivenfeedbackfromeachassessmentyouundertake.Feedbackisongoingthroughoutthecourse.
Individualassessmenttoolswillberatedusingthecodes:
Satisfactory(S)Therequiredlevelofcompetencyhasbeendemonstratedinthisassessment.
NotSatisfactory(NS)Therequiredlevelofcompetencyhasnotbeendemonstratedonthisassessment.
AunitofcompetencymayrequireanumberofSatisfactory(S)assessmentsbeforeaCompetent(C)isobtainedinthatunitofcompetency.IfanyassessmentisassessedasNotSatisfactory(NS),thentheentireunitofcompetencywillbeNotYetCompetent(NYC)asallassessmentsinaunitofcompetencymustbedeemedsatisfactoryforcompetencytobeachieved.
IfyoufailtocompleteallcompetenciesoryourassessmentisNotSatisfactory(NS),youwillbeprovidedanopportunitytomakeasecondattemptwhichmayincludealternativeequivalentassessmentsinordertoprovecompetence.ItisyourresponsibilitytomakearrangementswithyourSSOtorepeataNotSatisfactory(NS)assessment.
ConsiderationsandReasonableAdjustmentsIfyouexperiencepersonaldifficultiesofashorttermnature(e.g.illnessorbereavement)thatimpedeyourabilitytocompleteassessments,thenspecialconsiderationmaybeavailable.PleasecontactyourSSOtodiscuss.
Reasonableadjustmentswillbemadetoensureequityinassessmentforpeoplewithadisability;languageornumeracydifficulties;oradiagnosedmedicalcondition.Adjustmentsmayincludechangestotheassessmentprocessorcontextthatmeetyourindividualneeds,includingneedsrelatedtodisability,and/ordiverseculturalbackground,butdonotchangecompetencyoutcomes.Suchadjustmentsareconsidered“reasonable”iftheydonotimposeanunjustifiablehardshiponyouorAmanaLivingTrainingInstitute.
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AdditionalSupportWearecommittedtogivingyouthebestpossibleopportunitytosuccessfullycompleteyourchosencourse.Ifanyofthefollowingdifficultiesaffectyourabilitytosatisfactorilycompleteassessments,pleasecontactyourSSO/Trainertodiscussadditionalsupportinthecompletionofyourassessments:
• Problemswithlanguage,literacyornumeracy
• Adiagnoseddisability
• Amedicalconditionand/or
• Personalcircumstances
PlagiarismandCheatingAcademichonestyisanessentialfoundationforstudentassessment.Studentsmustensurethattheevidencethattheysubmitforassessmentistheirownand/oracknowledgetheworkofothersappropriately.
Plagiarismistocopyworkwithoutacknowledgingthesourceandisaformofcheating.
AmanaLivingTrainingInstitutewillnottoleratecheating(includingplagiarism).Itischeatingto:
• Handinsomeoneelse’sworkasyourown(withorwithoutthatperson’spermission)
• Useanypartofsomeoneelse’sworkwithouttheproperacknowledgement,includingbreachesofcopyright
• Handinacompletelyduplicatedassignment
• Allowsomeoneelsetohandinyourworkastheirown
• copysentencesorparagraphsfromoneormoresources,presentsubstantialextractsfrombooks,articles,theses,unpublishedworksuchasworkingpapers,seminarandconferencepapers,internalreports,computersoftware,websites,lecturenotesortapes,withoutclearlyindicatingtheirorigin
• haveseveralpeoplewriteoneassignmentandhandinmultiplecopies,allrepresented(implicitlyorexplicitly)asindividualwork
AmanaLivingTrainingInstitutewillnotcondonecheating(includingplagiarism)underanycircumstances.Ifatrainersuspectscheating,theyaretoinvestigatefurthertoestablishevidence.
Ifthereisevidencetosupportthesuspicion,thetrainer/SSOwillnotifytheRTOCoordinator/Managerandsetouttheconcernstothestudentinwriting,requestingatimetodiscussthematter.
Oncethisdiscussionhasoccurred,givingthetrainerandstudenttheopportunitytoproviderelevantinformation,oneofthefollowingwilloccur:
Ifitisaminororunintentionaloffencethestudentwillberequiredtoundertakeanalternativeformofassessmenttoprovideevidenceofattainingtherequirementsofthecomponentofstudy.Thepenaltyinthiscaseisthatthestudentisonlyabletoreceivethelowestlevelofpassfortheassessmentactivity.
Ifitisaseriousordeliberateoffencethestudentwillfailtheassessment.
Studentsaretobeadvisedinwritingoftheoutcomeofthediscussion.
Ineithercasethemisconductistoberecordedinthestudent’sfile.Repeatedoffencesofcheating–minororserious–willresultinfailureofthecomponentofstudythatisthefocusofthecurrentmisdemeanour.
StudentsareentitledtoappealagainstadecisionrelatedtocheatinginlinewiththeComplaints,Grievances&AppealsprocessoutlinedinthisHandbook.
Ifastudentbelievesthathisorherworkhasbeenplagiarisedorcopied,he/shemustreportthemattertotheirtrainer/SSO.
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AQFCertificationDocumentationAQFcertificationdocumentationisthesetofofficialdocumentsthatconfirmsthatanAQFqualificationorStatementofAttainmenthasbeenissuedtoanindividual.
AllqualificationsandstatementsofattainmentissuedbyAmanaLivingTrainingInstitutewillbeinaccordancewithourscopeofregistration.
AllAQFdocumentationwillbeissuedwithin30calendardaysofyoubeingassessedasmeetingtherequirementsofthetrainingproduct.
CertificateACertificatewillbeissuedtoyouifyouaredeemedcompetentinallunitsofcompetencyinaccordancewiththerelevanttrainingpackage.Acertificatewillbeissuedwithin30calendardaysofyoubeingassessedasmeetingalloftherequirementsofthetrainingproduct.
StatementofAttainmentAStatementofAttainmentwillbeissuedtoyouconfirmingthatyouhavesatisfiedtherequirementsofeachunitofcompetencyspecifiedinthestatement.
AStatementofAttainmentwillbeissuedwithin30calendardaysofyoubeingassessedasmeetingtherequirementsofthetrainingproductorformallywithdrawingfromyourcourseinwriting.
Transcript/RecordofResultsIfyouhavecompletedaqualificationyouwillalsobeeligibleforatranscriptaccompanyingyourCertificate.Thistranscriptwilllistallenrolledunitsofcompetencyandhavearesultagainsteach.Commonresultcodesinclude:
Competent(C): Allassessmentshavebeencompletedandtherequiredlevelofcompetencyhasbeendemonstrated.
NotCompetent(NC): Allassessmentshavebeenattemptedbuttherequiredlevelofcompetencyhasnotbeendemonstrated.
Withdrawn(W): Didnotfinishtheunitofcompetencyordidnotattemptalloftherequiredassessmentsfortheunitofcompetency
RPL: Competencydemonstratedthroughtherecognitionofpreviousstudy,workandlifeexperience.
CreditTransfer(CT): RecognitionthatthesameunitofcompetencywascompletedaspartofpreviousstudieseitheratAmanaLivingTrainingInstituteoranotherRTO.
ReissuingAQFCertificationDocumentationRecordsofqualificationsandStatementsofAttainmentarekeptbyAmanaLivingTrainingInstituteforaperiodof30years.
YoucanrequestacopyofyourAQFcertificationdocumentsforanadditionalchargeof$75perqualification.
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WithdrawalYoumaywithdrawfromacoursepriortooraftercoursecommencement.
AllwithdrawalsmustbenotifiedinwritingtoyourSSO(textmessagesarenotacceptable).
Whensubmittingnotificationofyourwithdrawalyoushouldprovidethefollowinginformation:
• Yourfulllegalnamei.e.thenamethatappearsonyourdriverslicence
• Thenameofthequalificationfromwhichyouwishtowithdrawe.g.CertificateIVinAgeing
SurveysYouwillberequiredtocompleteaLearnerEngagementQuestionnaireaspartofourobligationstocollectandreportQualityIndicatordatatotheTrainingAccreditationCouncil(WesternAustralia).
LegislationAmanaLivingTrainingInstituteisboundbyawiderangeofregulatoryrequirementsincludingbutnotlimitedto:
• WorkplaceGenderEqualityAct2012• CopyrightAct1968• FreedomofInformationAct1992• PrivacyAct1988• FairWork(RegisteredOrganisations)Act2009• Workers’CompensationandInjuryManagementAct1981(WA)(CI)• RacialDiscriminationAct1975• SkillingAustralia’sWorkforce(RepealandTransitionalProvisions)Act2005• NationalVocationalEducationandTrainingRegulatorAct2011• StudentIdentifiersBill2014• Localauthorityby-lawsandregulationsasrequired• AgedCareLegislation(ResidentialCare/HomeCare)
StudentSupportServicesPleasenotifyyourSSOpriortocommencementifyouhaveanyspecialneedsthatwillaffectyourabilitytolearnincludingbutnotlimitedto:
• Language,literacyandnumeracyneeds;
• Adisabilityincludingmobility,visualimpairment,hearingand/or
• Adiagnosedmedicalcondition.
Bynotifyingusofyourspecialneedswecanensurethatwecanmeetyourneedspriortocommencingthecourse.Wecanprovideinformationaboutexternalagenciesandserviceprovidersthataremostappropriatetogiveyouassistanceifwecannotprovidetheserviceourselves.
Ifyoudonottellusaboutanyspecialneedsthatmayaffectyou’relearningoutcomes,wemaynotbeabletoassistyou.Anyinformationyoutellusinrelationtoyourneedswillremainconfidentialandwillonlybeusedtosupportyou.
EqualOpportunity,FairTreatment,Access&EquityAmanaLivingTrainingInstituteiscommittedtotheprinciplesofAccessandEquity,inaccordancewiththerequirementsoftheAustralianQualityTrainingFramework(AQTF).
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Weareinclusiveofallstudentsregardlessofsex,race,impairment,oranyotherfactor.ALTIiscommittedtoensuringaccessandequityprinciplesareappliedandprovidetimelyandappropriateinformation,adviceandsupportserviceswhichassiststudentsandstafftoidentifyandachievetheirdesiredoutcomes.
ALTIiscommittedtoensuringaworkingenvironmentthatisfreefromharassment.Allstaffandclientsareexpectedtotreateachotherwithcompassion,dignity,courtesyandrespect.
HealthandSafetyWecareaboutyourhealthandsafetywhilestudyingwithALTI.Itisimportantthatyoufamiliariseyourselfwith,andfollowallrulesofthetraininglocation,aswellasfamiliarisingyourselfwithallemergencyevacuationprocedures,thelocationofthefirstaidkitandexits.
Ifyouseesomethingthatyouthinkisunsafepleaseinformyourtrainer/SSO.
PrivacyAsaRegisteredTrainingOrganisation,ALTIisobligedtomaintaineffectiveadministrativeandrecordsmanagementsystems.Thisinvolvestheretentionofclientrecords.
ALTIstaffmustbescrupulousinusingclientinformationonlyforthepurposesforwhichitwasgathered.Clientsmusthaveaccesstotheirowntrainingrecordsatalltimes.Shoulditbedeemednecessary,informationaboutclientrecordscanonlybedivulgedtoathirdpartywiththewrittenconsentoftheclient.
ComplaintsandAppeals
GrievanceProcessALTIstrivestodealwithissuesassoonastheyemerge,inordertoavoidfurtherdisruptiontothestudentortheneedforaformalcomplaint.
Iflearnershaveagrievancewithanyaspectofthetraining,theyareencouragedtospeakimmediatelywiththeirtrainer/SSOallocatedtoyourstudiesinordertoresolvetheissue.
Ifthelearnerisnotsatisfiedthattheissuehasbeenresolved,he/shemaywishtowritealettertotheRTOBusinessManager,settingoutindetailtheissue(s)ofconcern.Thismayleadtooccasionswhereanindustry-trainingrepresentativemaybeinvitedtoactasanobjectivepartyinordertonegotiateasatisfactoryresolution.
Ifthematterisunresolved,learnersareadvisedtheymaytaketheirgrievancethroughlegalavenues,theAnti-discriminationBoard,ConsumerAffairs,TheDepartmentofTrainingandWorkforceDevelopment'sApprenticeshipOffice(formerlyApprentiCentre),TrainingAccreditationCouncilorotherbodiesasappropriate.
ComplimentsandComplaintsALTIhasimplementedaprocedureforcontinuousimprovementthatencouragesfeedbackonanyofourserviceprovision.Allfeedback(whethercomments,complimentsorcomplaints)arevaluedandensureswemeettheneedsofalllearners.
A“HowCanWeDoThingsBetter?”formisalwaysavailableinthetrainingroom,ortalktotrainer.
AssessmentAppealsProcessLearnershavetherighttoappealanassessmentresult.Ifyoubelievethatyourassessmentwasunfair,youhavetherighttoappeal.Theprocedureisasfollows:
Learnershavetherighttoappealanassessmentresult.Ifyoubelievethatyourassessmentwasunfair,youhavetherighttoappeal.Theprocedureisasfollows:
Documentowner:RTOManager VersionNumber:3.1Datereviewed:January2017 Page21of21Pleasebeawareyoumaynotbeviewingthecurrentversion.AllcurrentdocumentsareavailableontheAmanaLivingSDrive.
AssessmentAppealsProcess-Flowchart
Step 1
STEP 2
STEP 5
Request that assessor review their decision; either reconsider or justify
(Appeals Form to be completed by RTO)
Steps 1 and 2 must be
completed within 21
working days of the assessment
decision
IF YOU FEEL UNHAPPY ABOUT THE OUTCOME, MOVE ON TO STEP 2
Put your complaint in writing and forward it to the RTO including:· Your name and contact details· The assessor name· The date of the assessment activity in question· The grounds on which your appeal is made· Your preferred resolution
The RTO, will undertake an investigation to determine approprtiate action.This may include but is not limited to:· Interviewing any of the people involved (e.g. student,
assessor, area specialist)· Requesting another assessor review the case· Scheduling another assessment with an assessor who
has not been involved in the original decision· An independent review by an external person or panel
All appeal decisions and feedback will be provided in writing to the student.
Where possible a Learning and Development Consultant/Assessor will discuss the outcome with the student.
All documentation related to the appeal will be attached to the student file
Steps 3 and 4 will be
completed within 21
working days of lodgement of appeal form
IF YOU FEEL UNHAPPY ABOUT THE OUTCOME, MOVE ON TO THE FINAL POINT OF APPEAL
Contact The Department of Training and Workforce Development's Apprenticeship Office or the Training Accreditation Council and request that a full inquiry take place.
STEP 3
STEP 4