EntriesSign In and OutMinimum Connecting Time & Flight Information Book flightsHE SSSign in to 1 working areaJI1001I1/GSSingle airportDMLHRSell after availability:J-xxxxxxBetween airportDMLHR-LGW1 seat in B class for flight on line 2SS1B2Change working area JMBBetween airlinesDMAF/CDG/LH2 seats for connecting flights on line 3 in B SS2BM3Check working area statusJDBetween airlines from availability or PNRDM3and M classSign outJOFlight InformationDOSQ026/20MAR/SINJKF1 seat for UM aged 8 in M class for flight SS1M2/UM8HelpFlight Information from availabilityDO2on line 2List of all Help keywordsHETimetableHE TD2 seats on wait list in M class for flightSS2M2/PEHelp per keyword (subject), e.g.HE PNRTimetable neutralTNon line 3orHE FARESTimetable by departure timeTDSell after dual availability:orHE AVAILABILITYTimetable by arrival timeTA1 seat in M class for outbound flight on line 2SS1M2*11Help per entry code, e.g.HE RTTimetable by travel timeTEand inbound on line 11orHE JITimetable (current date)TNKULCAISame with different classesSS1M2*B11Help on last entry after an error responseHE/Timetable (specific date & airline)TN15JUNKULLON/AMHDirect sell:ScrollingTax Information1 seat in M classSSKL1021M12JANAMSLHR1Move downMDTax information by countryFQNTAX/FRANCE1 seat on wait list in M classSSKL1021M12JANAMSLHRPE1Move upMUTax information by country, city or airportFQNTAX/GB 1 open segment in S classSOKLSLHRAMSMove to bottom of outputMBorFQNTAX/LONsame including dateSOKLS29JANLHRAMSMove to top of outputMTorFQNTAX/LHR1 ARUNK segementSIARNKMove to previous output (e.g. Availability)MPANTax code information (QR tax in Australia)FQNTAX/AU/QKsame including dateSIARNK29JANAmadeus Information SystemAvailabilityHEANCreate PNRHE PNROverview of all available subjectsGGAISAll availability entries can be made with prefixes:Add name:HE NMInformation on airlines (e.g. MH)GGAIRMHNeutral availabilityAN1 passengerNM1WONG/ERICMRExtra information on airline (choose fromGPAvailability on departure timeADmore passengers, same nameNM1WONG/ERICMR/DIANAMRSlist after GGAIRMH)Availability on arrival timeAA1 adult, 1 infant same last name, 7 monthsNM1WONG/DIANAMRS(INF/ROBMSTR/23MAY09)Information on airline office (AF in RIO)GGAIRAF RIOAvailability on travel timeAE1 adult, 1 child same nameNM2WONG/DIANAMRS/LOTTEEMS(CHD/23APR04)Information on carrier access & functionGGPCALHFrom own city today to RomeANROMmore passengers, different nameNM1WONG/ERICMR 1LEE/JOHNMRInformation on airportsGGAPTLHRFrom own city on specific date to RomeAN15JULROMAdd address and phone:HE APInformation on special meals at KLMGGAIRKL MEALSBetween two other citiesAN15JULBUDROMAgent contactAPKUL03-6286 6218 / HOLIDAY TOURS/TERENCE-AInformation on airline allianceGGALLIANCEWith airline specification (KL)AN15JULROM/AKLBusiness contactAP03-6286 6000-BInformation on weatherGGWEAHKGWith transfer point specification (CDG)AN15JULSXM/XCDGHome contactAP03-6286 1234-HInformation on APISGGAPISWith class specification (e.g. B class)AN15JULROM/C BMobile contact of passenger 1AP012-6286234-M/P1Encoding and DecodingHE DANWith specific departure timeAN15JULROM1100Email addressAPE-JUDY@GMAIL.COMEncode cityDANROMERoundtrip, same day returnAN15JULROM*No contact knownAPNCEncode airportDANHEATHROWRoundtrip, return on 18 JulAN15JULROM*18JULAdd ticketing / time limitHE TKEncode countryDCITALYDirect carrier access1MHAN12JULKULLONTicket issuedTKOKEncode airlineDNA AIR FRANCEScrolling entry direct carrier access1MHMDTicket to be issued on 16 Dec / 1200TKTL16DEC/1200Encode US stateDNSTEXASChanging the original request:Amend ticketing time limit to 25 Dec for line 77/25DECDecode cityDACROMDeparture next dayMNReminder in Q (e.g. collect passport)OP01DEC/COLLECT PPTDecode airportDACLHRDeparture yesterdayMYName of person who made bookingRF MS TANDecode countryDCITReturn to original requestMOEnd of transaction: HE ET, HE IGDecode airlineDNAMH or DNA232Change to roundtrip, same day returnAC*File and close PNRETDecode US stateDNSUSTXChange departure timeAC1400File, close and retrieve PNRERDate& Time CalculationChange city pairACPARMILCancel PNR at time of creation (ignore)IGCurrent time & dateDDMELChange to departure 3 days laterAC3Ignore transcation and resetIRTime difference between 2 citiesDDKUL1500/LAXChange to departure 3 days earlierAC-3Sending itinerary:Display 30day after 18 NovDD18NOV/30Change to return same dayACRNo email address in PNRIEPJ-EML-lim@ibm.com.myDisplay 7days before 18 NovDD18NOV/-7Change to return flights on 18 JULACR18JULEmail address in PNRIEPJ-EMLAChange to different carrier (SQ)AC/ASQ

FaresRemarksHE PNRRetrieve an E-TicketHE TWDBest Buy:General remarksRM free textFrom PNR with FA elemet on line 9TWD/L9Quote, rebook and create TSTFXBConfidential remarksRC free textBy ticket numberTWD/TKT074-1234567890Quote, rebook and do not create TSTFXRItinerary remarks (printed on itinerary)RIR free textRetrieve PNR HistoryHE RHDisplay a list of lower faresFXAOther Service Information (OSI)HE OSDisplay historyRHAfter a list of lower fares (FAX), you have to select a fare:Specific info for airline Display history for flight segments onlyRHARebook and create TST for a fare number 3FXU3- Inform DL, 8 year old child, passenger 2OS DL 1CH/08YRS/P2Display history for name, remarks and flightRHN,J,AOr rebook but do not create TST for fare 4FXZ4- Inform KL, passengers travelling together OS KL TCP2 KULCGK W PNR xxxxsegment only but different bookingFare DisplayHEFQDDisplay Ticket or TST: - VIPOS YY CHAIRMAN ESSO/P1Fares from own city to MadridFQDMADDisplay ticket example for fare 1FQQ1Special Service Request (SSR)HE SRFares between two citiesFQDLONMADDisplay TSTTQTInsert Frequent Flyer (e.g. MH)SRFQTVMH-MH12345678/P2Fares for specific dateFQDMAD/16JANDisplay TST number 1TQT/T1Multiple frequent flyerSRFQTVLH-LH12345678,UA/P2Fares with out and inbound date specificationFQDMAD/16JAN*21JANTST Creation / Ticket PrintingHE TQT,TTPCheck frequent flyer agreementVFFDMHFares for specific airlineFQDMAD/AKLCreate a manual TST for all passengers in PNRTTCRequest wheelchairSRWCHRFares for more than one airlineFQDMAD/AKL,AFCreate a manual TST for passenger 2TTC/P2Request wheelchair for passenger 1SRWCHR/P1One way fares onlyFQDMAD/IOCreate a manual TST for flight segment 2TTC/S2Request wheelchair for flight segment 2SRWCHR/S2Fares from low to highFQDMAD/IXCreate a manual TST for infantTTC/INFMeal request:HE MEALSLowest fares (all airlines)FQDKULBKK/R,UPDisplay TSTTQTVegeterian mealSRVGMLAirline Private FaresFQDKULABZ/AKL/R,U Display TST for adult passengerTQT/PAXVegeterian meal KL flights onlySRVGMLKLHistoric fares with ticketing dateFQDMAD/15NOV09/R,12NOV09Display TST for infantTQT/INFVegeterian for passenger 1, segment 2 & 4SRVGML/P1/S2,4Return to last fare displayMPFQDSeat map display:HE SMFare notes displayPrint a TSTTTPFor PNR with 1 flight segmentSMDisplay notes for line 3 of FQDFQN3Print a TST and redisplay the PNRTTP/RTFor flight segment 3SM3Overview paragraphs with fares notesFQN3*LIPrint a TST 2 onlyTTP/T2Specific seat allocation:HE STDisplay minimum stay for fare on line 3FQN3*MNPrint a TST 2 and 4TTP/T2,4Request seat 12AST/12ADisplay minimum stay and penaltiesFQN3*MN,PERequest seat 12A and BST/12ABDisplay routingFQN3*RG Seat request (no seat map)orFQR3Non-smoking, aisle seatST/NSSA Display booking class for fare on line 3FQS3Non-smoking, window seatST/NSSWCurrency ConversionHEFARE CURModification anc cancellationHE PNRConvert 800 of own currency to EURFQC800/EURItinerary:HE SBConvert USD1200 to own currencyFQC1200.00USDSwitch all segments to C classSBCConvert USD1200 to UK PoundFQC1200.00USD/GBPSwitch booking class of segment 3 to C classSBC3Mileage CalculationHE FQMSwitch travel date on all segmentsSB09NOVCalculate TPM and MPM for route:FQM AMS BKK MNL HKGSwitch class and date of segment 3 & 4SBC09NOV3,4AMS, BKK, MNL, HKGSwitch flight number of segment 2SBKL1101*2Calculate mileage with specific airlinesFQM BUE/ARG SAO/AKL AMS LONCancel segment 3XE3Fare DisplayHEFXP, FXX, FXBCancel passenger 1XE1Quote PNR and create TSTFXPCancel line 5XE5Quote PNR, create TST and validate on MHFXP/R,VC-MHDividing / split PNR:HESPQuote PNR without creating TSTFXXSplit passenger 1 from PNRSP1Quote passengers 1, 3 and 4FXP/P1,3-4Split passenger 3,4 from PNRSP3,4Quote flight segments 3 and 5 onlyFXP/S1,5File new PNREFQuote with CHD discountFXP/RCHRetrieve the split PNRRT AXRQuote with INF discountFXP/RINRetrieve PNRHE RTQuote and ticketing in a foreign currencyFXP/R,FC-USDBy record locatorRTxxxxxBy nameRT/LEEBy flight, date, nameRTKL1597/22SEP-HANSEN

Issue TKTStep To Issue Ticket * Valid Carrier - MH * Commission - 0 or 05 * FOP - 1a. INAVGT -FOP is by cash 1b. CCCA5289438045956896/0102 - FOP is by credit card 1c. NR+INVAGT/1500 - Issue NET fare & key in total gross fare **FOR NET FARE ISSUE - KEY IN NET RM1000 in net fare BOX **AFTER KEY IN ALL DETAIL PLS CLICK UPDATE AND QUIT THE GRAHIC RETURN TO COMMAND PAGE** RECEIVE AND ER THEN FOLLOW WITH TTP

Reissue-No Additional 1.With No Additional Collection * Valid Carrier - MH * Comission - 0 * FOP 1a. 0/INVAGT - Original FOP is INVAGT 1b. 0/CCAX - Origanal FOP is Amex credit card 1c. 0/CCCA - Original FOP is Master Card * Original Issue & Exchange - Key in original ticket number in original issue/in exchange BOX**AFTER KEY IN ALL DETAIL PLS CLICK UPDATE AND QUIT THE GRAHIC RETURN TO COMMAND PAGE** RECEIVE AND ER THEN FOLLOW WITH TTP

Reissue-With Additional 2. With Additional Collection * Valid Carrier - MH * Comission - 0 or 05 * FOP 1a. 0/INVAGT+/INVAGT - Original FOP is INVAGT & new FOP is INVAGT 1b. 0/CCAX +/INVAGT - Origanal FOP is Amex credit card & new FOP is INVAGT 1c. 0/CCCA + /CCCA5498981006312130/0809 - Original FOP is Master Card & new FOP is Master card 1d. 0/INVAGT+/NR+INVAGT/150 - Original FOP is INVAGT & new FOP is INVAGT with additional cost (FOR ADDITIONAL NETT PLS KEY IN NETT FARE BOX FOR ADDITIONAL)* Original Issue & Exchange - Key in original ticket number in original issue/in exchange BOX**AFTER KEY IN ALL DETAIL PLS CLICK UPDATE AND QUIT THE GRAHIC RETURN TO COMMAND PAGE** RECEIVE AND ER THEN FOLLOW WITH TTP