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Training & Support

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C O N T E N T SSIGN IN & SIGN OUT 5AIS PAGES 5OFFICE BRIEFING PAGE 5HELP PAGES 5TIMATIC 5CRYPTIC COMMANDS (TIMATIC) 6ENCODE/DECODE 6DATE AND TIME CONVERSIONS 6MATHEMATICAL CALCULATIONS 6AVAILABILITY ENTRIES 7DUAL CITY PAIR AVAILABILITY 7DIRECT ACCESS 7TIME TABLE ENTRIES 7SCHEDULE ENTRIES 8AVAILABILITY CHANGE ENTRIES 8EXPLANATION OF AMADEUS ACCESS LEVELS 8STATUS CODE SEEN AT SELL TIME 9FLIGHT INFORMATION 10MINIMUM CONNECTING TIME 10DISPLAY CONNECTION POINTS 10SEGMENT SELL 10MANDATORY PNR ELEMENTS 11OPTIONAL ELEMENTS 11OTHER SERVICE INFORMATION 12SPECIAL SERVICE REQUEST 12EPAY OPTION FOR TICKETLESS AIRLINE PNR 12APIS TRAVEL DETAILS 12ADVANCE SEATING THROUGH SEAT MAP 12OPEN SEGMENT 12INFORMATION SEGMENT 13GHOST SEGMENT 13FREQUENT FLYER NUMBER 13EXTENDED SECURITY 13TICKET NUMBER TRANSMISSION 13PNR RETRIEVAL & DISPLAY 14PNR CLAIM 14PNR MODIFICATIONS 14PNR AND ITINERARY PRINTING 15SPLIT BOOKINGS 15HANDLING NON HOMOGENEOUS PNR CONDITION 15

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COPY PNR 15PNR HISTORY 16PNR RECALL ENTRIES 16MULTI LIST-SEARCH BY FLIGHT 16MULTI-LIST SEARCH BY OFFICE 16SEARCH BY OFFICE 16QUEUES 16AMADEUS E MAIL 17E MAIL STATS 18PNR SMS 18FARES 18FARE QUOTE DISPLAY 18FARE QUOTE DISPLAY CHANGE ENTRIES 19FARE QUOTE NOTES 19FARE QUOTE BOOKING CLASS 19FARE QUOTE ROUTING 20FARE QUOTE PRICING 20FARE QUOTE CURRENCY 20FARE QUOTE MILEAGE 20FARE QUOTE RATE OF EXCHANGE 21FARE QUOTE EXCESS BAGGAGE 21CREDIT CARD APPROVAL 21ITINERARY PRICING 21FARE DIAGNOSTIC 21BEST PRICER 21HOTELS 22BEST AVAILABLE RATE (BAR) GUARANTEE 22HOTEL AIS AND HELP PAGES 22HOTEL LIST DISPLAY 22HOTEL AVAILABILITY 22SCROLLING ENTRIES 23HOTEL SELL 23HOTEL FEATURES 24HOTEL POLICY INFORMATION 24HOTEL PRICING 24HOTEL RATE CHANGE 24HOTEL TERMS 25HOTEL POINTS OF REFERENCE 25HOTEL MODIFICATIONS / CANCELLATION 25AMADEUS RAIL 26CARS 26CAR LIST DISPLAY 26

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CAR AVAILABILITY DISPLAY 26CAR RATE FEATURES, CAR TERMS 27CAR SCROLLING ENTRIES 27CAR SELL 27CAR MODIFICATIONS 27CUSTOMER PROFILE 28AMADEUS SITES 28LIVE CHAT 28AMADEUS LEARNING CITY 29AMADEUS WEB TRAINING REGISTRATION 29EXTENDED OFFICE SECURITY 29RETRIEVAL ENTRIES PERTAINING TO EOS SETUP 29LOCAL SECURITY ADMINISTRATION COMMANDS 29SIGN IN ATTRIBUTES 30GENERAL DOS AND DONTS FOR RESERVATIONS 31

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VISIT AMADEUS ONLINE LEARNING AT WWW.ALC.AMADEUS.COM

SIGN IN & SIGN OUT HE SIGNSIGN IN TO ONE WORK AREA JI 1234AA/AS SIGN IN TO ALL WORK AREAS JI*1234AA/AS SIGN IN TO ANOTHER WORK AREA “C” JXC JUMP MOVE TO WORK AREA “B” JMB JUMP DISPLAY JD REDISPLAY SIGN MESSAGE FOR THE DAY JB SIGN IN TO PRACTICE TRAINING JJ 1234AA/AS JUMP OUT FROM CURRENT AREA/ALL SIGNED AREAS JO / JO*

AIS PAGES HE AISVIEW AIS MAIN MENU GG AIS PRODUCT ANNOUNCEMENTS IN AMADEUS GG NEWS INFORMATION ON AN AIRLINE, FOR EX, UL GG AIR UL AIRLINE LOCAL CONTACT NUMBERS GG AMA IN LCL INFORMATION ON A PARTICULAR COUNTRY GG COU FR INFORMATION ON A SPECIFIC AIRPORT GG APT NRT CURRENT WEATHER FORECAST FOR A CITY GG WEA LAX PARTICIPATING CARRIER ACCESS & FUNCTION LEVEL GG PCA xx (xx=carrier code) INFORMATION ON A SPECIFIC CAR COMPANY GG CAR ZE INFORMATION ON A SPECIFIC HOTEL CHAIN GG HTL RD INFORMATION ON TRAINING SCHEDULES GG AMA IN TRx (where x = region code, for ex, for Delhi(North), the page would be GG AMA IN TRN)INFORMATION ON AMADEUS LEARNING CITY GG AMA IN ALCINFORMATION ABOUT ETKT LOCAL GUIDELINES GG AMA IN ETT IVS PAGES FOR VISA INFORMATION GG AUX IN CH (where IN denotes Indian national and CH denotes the country being visited ie Switzerland. Note: Your agency needs to be a subscriber to IVS to view these pages)INFORMATION ON INDIAN (AIRLINES) BOOKING GUIDELINES GG AMA IN INDAMADEUS INDIA INFORMATION PAGE ON RESERVATION AND TICKETING GUIDELINES GG AMA IN TKTTO SEE A LIST OF INPUT AND OUTPUT ACTION CODES GG CODETO SEE A LIST OF ALL CODES STARTING WITH W GG CODE W

OFFICE BRIEFING PAGE HE GDDISPLAY YOUR OFFICE BRIEFING PAGE GDEDIT OFFICE BRIEFING PAGE GMD

HELP HE HEHELP INDEX BY LETTER HE AHELP ON NAME ELEMENT HE NMSTEP BY STEP INSTRUCTIONS FOR COMMON TASKS HE STEPSHELP ON MEALS HE MEAL CODESHELP ON THE LAST TRANSACTION ENTERED HE/

TIMATIC HE TIIn Amadeus Selling Platform, follow the following steps: 1.Verify you are in the command page or click on the command page icon 2.Click on the Scripts tab 3.The information icon on the extreme right under the Scripts tab

NOTE: SPACES SHOWN IN THE ENTRIES ARE FOR CLARITY ONLY

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ENHANCE YOUR PRODUCTIVITY WITH AMADEUS SELLING PLATFORM

refers to Timatic (it says Travel Information). Use a mouseover to confirm.4.Click on the icon. This will open up the Timatic window where you can check Visa / Health information / information regarding Customs, taxes to be paid at the airport etc. 4.To send this information as an email, click on the FAX/Email icon and then click on Send. Enter email address of receiver and click on Send. 5. In case your email setup is not configured, do that first. There is a seperate handout available for the steps.

CRYPTIC COMMANDS: HE TIMASK FOR VISA INFORMATION TIFVMASK FOR HEALTH INFORMATION TIFHMASK FOR VISA AND HEALTH INFORMATION TIFAINDEX FOR NEWS ITEMS TINEWSINDEX FOR RULES,TERMS AND DEFINITIONS TIRULESLIST OF AIRPORTS FOR A SPECIFIC COUNTRY TILCC/GERMANYLIST OF COUNTRY GROUP CODES AND GROUP NAMES TIRGLDISPLAY MEMBER COUNTRIES FROM GROUP CODES TIRGL/SCHS (where SCHS is the group code for Schengen states)

ENCODE/DECODE HE CONVERTENCODE CITY / AIRPORT NAME DAN ROMEENCODE FROM PART OF CITY NAME DAN CIN*DECODE CITY / AIRPORT NAME DAC TYOENCODE AIRLINE NAME DNA SABENADECODE AIRLINE NAME DNA SNENCODE COUNTRY NAME DC FRANCEDECODE COUNTRY NAME DC FRENCODE A HOTEL DNH BEST WESTERNDECODE A HOTEL DNH BWENCODE A CAR COMPANY DNC AVISDECODE A CAR COMPANY DNC ZIENCODE A STATE DNS FLORIDADECODE A STATE DNS US FLLIST STATES FOR A COUNTRY DNS USDECODE AN AIRCRAFT TYPE DNE IL9LIST CONNECTING POINTS DX DELLAXDISPLAY NUETRAL CONNECT POINTS DRT 19DEC DELLAXDISPLAY NUETRAL CONNECT POINTS WITH AIRLINE OPTION DRT 19DEC DELLAX/AMHDECODE A HOTEL RATE CODE (EX SUM) DNN SUMDECODE CAR EQUIPMENT CE PHN

DATE AND TIME CONVERSIONS HE DDCURRENT TIME IN SINGAPORE DD SINTIME DIFFERENCE BETWEEN TWO CITIES DD LON/LAXCOMPARE TIME IN OTHER CITY DD LON1500/LAXTO CHANGE THE GMT TIME TO LOCAL TIME DD ZZZ1500/DELDISPLAY DAY OF WEEK DD25DEC02

MATHEMATICAL CALCULATIONS HE DFADD VALUES DF 889;1733;669SUBTRACT VALUES DF 1955-889MULTIPLY DF1604*33DIVIDE DF1509/34

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MAXIMUM NUMBER OF AIRLINES WITH LAST SEAT AVAILABILITY

AVAILABILITY HE ANNEUTRAL AVAILABILITY AN10DECDELLONAVAILABILITY FOR SPECIFIC AIRLINE AN10DECDELSIN/ASQAVAILABILITY FOR SPECIFIC AIRLINES (upto 6 carriers) AN10DECDELSIN/ASQ,AI,TGEXCLUDE SPECIFIC AIRLINE AN23DECDELLON/A-AIAVAILABILITY WITH DEPARTURE TIME AN10DECLONBRU1600/ASNAVAILABILITY WITH SPECIFIC BOOKING CLASS (RBD) AN20DECDELBKK/ATG/CMAVAILABILITY WITH SPECIFIC CABIN CLASS AN20DECDELLON/ABA/KYAVAILABILITY AS PER NUMBERS OF SEATS AN23DECDELLON/B4AVAILABILITY WITH CARRIER CODE,NUMBER OF SEATS AND RBD CLASS SPECIFIED AN23DECDELBKK/ATG/CM/B4AVAILABILITY WITH TRANSIT POINTS AN28JUNDELLAX/XBKKAVAILABILITY WITH 2 TRANSIT POINTS AN28JUNDELSFO/XBKKLAXAVAILABILITY WITH TRANSIT POINT & AIRLINE AN10DECDELSFO/ALH/XMUCEXCLUDE A CONNECTING POINT AN19SEPDELLON/X-FRA/ALHONLINE CONNECTIONS AN26DECDELLAX/OCARRIER-PREFERRED DISPLAY ANTG15SEPDELBKKALLIANCE AVAILABILITY AN*A15SEPDELLON (Star Alliance)ALLIANCE AVAILABILITY AN*O18DECBKKSYD (One World)ALLIANCE AVAILABILITY AN*S12JULDELNCE (Sky Team)AVAILABILITY BY ARRIVAL TIME AA 23DECJFKDEL/AAISEVEN DAY SEARCH ENTRY AN/17DECBOMNBO/AKQ

DUAL CITY PAIR AVAILABILITY HE ANWITH RETURN ON SAME DAY AN12DECFRALON/ABA*WITH RETURN DATE SPECIFIED AN12DECFRALON/ABA*16DECWITH ONWARD DATE , SECTOR AND AIRLINE SPECIFIED AN12DECFRALON/ABA*25DECLONNYC/AAASCROLLING IN DUAL CITY PAIR AVAILABILITY MOVE UP/DOWN/NEXT/YESTERDAY IN FIRST CITY PAIR MUF/ MDF/ MNF/ MYFMOVE UP/DOWN/NEXT/YESTERDAY IN SECOND CITY PAIR MUS/ MDS/ MNS/ MYS

DIRECT ACCESS HE DIR XX (where XX = Airline Code)TO SEE WHAT ALL DIRECT ACCESS FUNCTIONALITIES ARE SUPPORTED BY AN AIRLINE HE DIR KL (FOR KLM AIRLINES)DIRECT ACCESS AVAILABILITY FOR AIRLINE 1GAAD23DECSINJKTSCROLLING IN DIRECT ACCESS AVAILABILITY 1GA MN (MOVE NEXT) SCROLLING IN DIRECT ACCESS AVAILABILITY 1GA MY(MOVE YESTERDAY)SCROLLING IN DIRECT ACCESS AVAILABILITY 1GA MD(MOVE DOWN)SCROLLING IN DIRECT ACCESS AVAILABILITY 1GA MU(MOVE UP)DIRECT ACCESS PNR RETRIEVAL BY RECORD LOCATOR 1AIRT H55PW (Where AI is the carrier supporting direct access PNR Display)DIRECT ACCESS FARE DISPLAY FOR AIRLINE (EX KLM) 1KLFQD AMS ATL

TIME TABLE ENTRIES HE TNNEUTRAL TIME TABLE TNDELSINNEUTRAL TIME TABLE FOR AN AIRLINE (this displays the timetable for non-participating carriers as well) TN DEL PBH/A KBNEUTRAL TIME TABLE WITH DATE AND AIRLINE TN10DECDELSIN/ASQ

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WORK SMARTER AND FASTER WITH NON - HOMOGENOUS PNR CREATION

SCHEDULE ENTRIES HE SNNEUTRAL SCHEDULE SNDELLONNEUTRAL SCHEDULE WITH DATE AND AIRLINE (this displays the schedule for non-participating carriers as well, however without the posting levels) SN15DECCCUPBH/AKBDUAL CITY PAIR SCHEDULES SN23SEPMADLIS*BCNCDGROUND TRIP SCHEDULE DISPLAY SN23SEPCDGLHR*25SEP

AVAILABILITY CHANGE ENTRIES HE AC / HE ACR (For schedule change replace AC in the entries below with SC)

AVAILABILITY CHANGE TO SPECIFIC DATE AC 15DECAVAILABILITY CHANGE TO 5 DAYS AHEAD AC 5AVAILABILITY CHANGE TO 3 DAYS PREVIOUS AC -3AVAILABILITY CHANGE TO SPECIFIC AIRLINE AC/ABAAVAILABILITY CHANGE TO YY DISPLAY AC/AYYAVAILABILITY CHANGE TO FARE DISPLAY AC FQAVAILABILITY CHANGE TO SCHEDULE AC SNCHANGE CITY OF ORIGIN AC BOMCHANGE CITY OF DESTINATION AC // KULAVAILABILITY CHANGE TO RETURN ACR20DECAVAILABILITY CHANGE TO RETURN WITH DATE AND AIRLINE ACR20DEC/ABACHANGE TO DIRECT ACCESS DISPLAY(where applicable) ACLx(where X=line no of availability display)

EXPLANATION OF AMADEUS ACCESS LEVELS FOR INFORMATION ON ACCESS AND FUNCTION LEVELS BY AN AIRLINE, REFER TO GG PCA XX

AMADEUS COMPLETE ACCESS ( / ) Amadeus Complete Access gives the highest level of connectivity between an airline and Amadeus, including last-seat availability and immediate confirmation. Example of airlines supporting this feature are BA, AF, MK, QF, SA, 9W. The access level is represented by a (/) in the Amadeus availability displays.

AMADEUS ACCESS SELL ( . ) Amadeus Access Sell offers a fully secured sale for each seat. When a seat sell request is made, Amadeus checks the flight in the airline’s own inventory system. According to the status, the sale is confirmed, waitlisted, or rejected immediately. If the airline confirms the booking at segment sell time, a HK status is returned.The Airline’s own record locator is automatically appended to the Amadeus PNR after EOT.If the airline does not confirm the booking, a UC or HL status code is returned.

Note: Agents may use direct access to get last seat availability Ex KU, AI, VS

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ENHANCE YOUR PRODUCTIVITY WITH AMADEUS COPY PNR FUNCTIONALITY

DIRECT ACCESS (DIR) ( * ) Direct Access provides a real-time link to the airline’s own system to display an accurate availability at the time the request is made. This link is created through the use of Direct Access entries (ACL or 1xxAD entries).This functionality provides last seat availability of the airline on a secondary display. Seats sold on this real time link carry a LK status code. The airline may have the record locator return option supported. It is important that the sell entry be made within 3 minutes of accessing the direct access display. Ex GA, SV

STANDARD ACCESS Schedules are updated on a weekly basis.When you book a seat on a standard access airline, the airline may revert with the confirmation or rejection of sale within 12 hours. If the airline supports Record Return option, its own record locator is appended to the PNR. Seats sold are in SS status code. Ex RA

AMADEUS TICKETLESS ACCESS ( - ) Amadeus Ticketless Access is a new type of access that enables end users to get availability and schedules from the low cost carriers in the Amadeus principal displays. Ticketless Airlines are identified by a ‘ - ’ in the Access indicator field and by the letter “Y” in the Ticketless Access field of the carrier’s GG PCA page. For more information refer to HE TLA. Ex AK

Related Topics:AMADEUS LAST SEAT AVAILABILITY INDICATOR A Slash indicator, (/), displayed before the Departure (/ PLACED BEFORE THE DEPARTURE CITY) city indicates that the seat count you see is obtained in real time from the airline’s inventory. The seat count shown for a class is the true number of seats left in that class.Ex MK, QF, SA, VS

STATUS CODE SEEN AT SELL TIME DESCRIPTION / ACCESS TYPENote: The segment status that is displayed at segment sell time reflects the type of access used by the airline

HK HOLDING CONFIRMED / AMADEUS ACCESS, ACCESS SELLHN HOLDING NEED / AMADEUS ACCESS, ACCESS SELLHL WAITLISTED / AMADEUS ACCESS, ACCESS SELLLK HOLDING CONFIRMED / DIRECT ACCESSNK HOLDING CONFIRMED / DIRECT ACCESS, PENDING RECORD LOCATOR RETURNSS SOLD / ACCESS UPDATE, STANDARD ACCESSNN NEED SEGMENT / ON REQUEST

In newly sold extended air segments, before end of transaction, additional status codes are used (list below). After end of transaction, these codes are changed to HK, HN or HL

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MAXIMISE YOUR EFFICIENCY WITH SIX WORK AREAS

DK CONFIRMED / AMADEUS ACCESS, ACCESS SELL DN ON REQUEST / AMADEUS ACCESS, ACCESS SELLDW WAITLISTED / AMADEUS ACCESS, ACCESS SELL

FLIGHT INFORMATION HE DODISPLAY FLIGHT INFORMATION BY FLIGHT NUMBER, DATE AND SECTOR DO TG774 /23DEC /BKKLAXDISPLAY FLIGHT INFORMATION FROM A PNR SEGMENT OR AVAILABILITY DO 2 (where 2 is the segment No. of PNR or the line no. of availability display) DISPLAY FLIGHT INFORMATION FROM A DIRECT ACCESS DISPLAY DO 21

MINIMUM CONNECTING TIME HE DMDISPLAY MINIMUM CONNECTING TIME FOR CITY DM FRADISPLAY MCT FOR INTER-AIRPORT CONNECTION DM LHR-LGWDISPLAY MCT FOR INTER-AIRPORT CONNECTION WITH THE DM ORYW-CDG2B TERMINALS SPECIFIED AS WELL DISPLAY MCT FOR CARRIER DM BA/ LHR /AADISPLAY MCT FOR CARRIER AND AIRPORT DM BA/ LHR-LGW /AADISPLAY MCT FROM AN AVAILABILITY OR SCHEDULE DISPLAY DM 1DISPLAY MCT FROM A PNR DISPLAY DM 2/4 (for segment 2 and 4 of the PNR)CHECK MCT AND SEGMENT CONTINUITY IN A PNR DMI

DISPLAY CONNECTION POINTS HE DX / HE DRTLIST CONNECTING POINTS DX DEL LAXSPECIFY ONE CONNECT POINT DX DEL LAX/SELSPECIFY NUMBER OF LEGS DX BOM NBO/2TO DISPLAY NEUTRAL CONNECT POINTS DRT DEL BJSTO DISPLAY CONNECT POINTS WITH DATE AND SPECIFIC AIRLINE DRT 19AUG DELBJS / ATGTO DISPLAY CONNECT POINTS WITH SPECIFIC AIRLINE EXCLUDED DRT 19AUG DELBJS / A-TGTO DISPLAY CONNECT POINTS WITH A CONNECT POINT OPTION DRT 19AUG DEL BJS / XHKG

SEGMENT SELL HE SSSELL ONE SEAT (Y CLASS) FROM LINE 3 OF AVAILABILITY OR SS1Y3SCHEDULE DISPLAY SELL ONE SEAT (MULTIPLE CLASS) FROM LINE 4 SS1YM4SELL TWO SEATS Y CLASS FROM DUAL CITY PAIR AVAILABILITY DISPLAY SS2Y1*11SELL IN DIFFERENT CLASSES OF TRAVEL OR IN DIFFERENT RBDs SS1Y1*F13FROM DUAL CITY PAIR DISPLAY SHORT SELL ONE SEAT FOR WAITLISTED SEGMENT SS1Y1/PELONG SELL ONE SEAT SSTG316M03AUGDELBKK1LONG SELL FOR WAITLISTED SEGMENT SSTG316C03AUGDELBKKPE1SELL FROM DIRECT ACCESS DISPLAY SS1K21SELL FOR SELECTED PASSENGERS SS2C1/P1,3SELLING SEATS FOR A UMNR FOR A SINGLE CITY PAIR SS1C3 /UM5 (Where 5 is the age of the UMNR )SELLING SEATS FOR A UMNR FOR A DUAL CITY PAIR SS1C1 /UM6*11/UM6 (where 6 is the age of the UMNR) WHEN THERE IS MORE THAN ONE UMNR IN THE SAME PNR SS2C3 /UM5,7

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ENHANCE CUSTOMER SATISFACTION WITH INTERACTIVE SEAT MAPS

MANDATORY PNR ELEMENTS HE PNRNAME ELEMENT HE NMBASIC ENTRY NM1ROY/ASHOK MRCOMMON SURNAME NM2SEN/RAHUL MR/JAYA MRSDIFFERENT SURNAME NM1SEN/JAYA MS 1SETH/RADHA MSACCOMPANIED INFANT NM1SINGH/NISHA MRS(INF/ANU/02FEB07)INFANT WITH DIFFERENT SURNAME NM1SINGH/NISHA MRS(INFSEN/ALKA/06JUN07)CHILD PASSENGER NM1JAIN/RADHA MISS(CHD/06APR03)

Note 1 : SSR element automatically generates with the child’s and infant’s name and age. If the infant’s DOB is not provided the system will take the PNR creation date as the infant’s DOB Note 2 : Do not use the Child (CHD) passenger type in the name when booking an unaccompanied minor PHONE FIELD HE APCONTACT INFORMATION AS PER OFFICE PROFILE APENTER CONTACT INFORMATION AP BOM CTCH45644455 CTCB646446 CTCT45665657ENTER MOBILE NUMBER APM - DEL 9818568329ENTER E-MAIL ADDRESS APE - ABC@YAHOO.COM

*Remember to transmit the data in the phone field to the airline under OSI as well TICKETING ARRANGEMENT HE TKTICKETING IN ORDER TKOKTICKETING TIME LIMIT DATE TKTL05OCTTICKETING TIME LIMIT DATE AND TIME TKTL05OCT/1200PASSENGER SPECIFIC TK ELEMENT TKTL05OCT/1200/P1,4TICKETING FOR DOMESTIC ITINERARY TKDO01JAN (automatic queue placement to Q8C3)TICKETING FOR INTERNATIONAL ITINERARY TKIN05JAN (automatic queue placement to Q8C5)

*Remember to transmit the time limit to the airline under OSI as well REFERENCE HE RFREFERENCE OF PERSON ACTIONING BOOKING RF GEORGE

END TRANSACTION HE ER / HE ETEND AND REDISPLAY PNR EREND AND IGNORE PNR ET Note : You can enter all the mandatory elements together by combining them with a “;” (semi colon)Ex NM1SEN/SUSHMITA MS;SSLH761H23DECDELFRA1;AP BOM CTCH23345511;TKOK;RFDAISY;ER

OPTIONAL ELEMENTS HE AB/HE AM/HE RM/HE RC/HE OP/HE RIRBILLING ADDRESS AB 2115 HOTEL SHERATON,DELHIMAILING ADDRESS AM 1198 BASANT LOK,DELHIGENERAL REMARK ELEMENT RM PAX WILL COLLECT TICKETS COPYCONFIDENTIAL REMARK RC PAX PAYS BY CCVI33333553/1009CORPORATE REMARK RX VIP PAX TAKE CARE/S4/P1ITINERARY REMARK RIR HAVE A PLEASANT FLIGHTITINERARY REMARK PLACED AFTER PARTICULAR RIR COMPLIMENTARY CAR TRANSFER ON ARRIVAL/S4 SEGMENT OF PNR OPTION ELEMENT FIELD (automatic queue placement to Q3) OP12DEC/US VISA TO BE APPLIED

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ENHANCE YOUR COMMISSIONS WITH AMADEUS INSURANCE

OTHER SERVICE INFORMATION HE OSIADD OSI MESSAGE FOR CONTACT INFORMATION OSEK PAX DEL CTCH 57775777ADD OSI MESSAGE FOR CIP PASSENGER OSEK PAX CIP MD ASIA TYRES/P1ADD OSI MESSAGE FOR TIME LIMIT OSEK TIMELIMIT 12DEC 1200HRSADD OSI MESSAGE FOR ALL THE AIRLINES IN THE PNR OSYY PAX CTCH DEL 5191912ADD OSI MESSAGE FOR MOBILE TRANSMISSION OS BA CTCM DEL 9818568329

SPECIAL SERVICE REQUEST HE SSRMEAL REQUEST SR AVMLMEAL REQUEST WITH PASSENGER & SEGMENT SR SFML/P2/S4-5SEAT REQUEST (SEAT WISH) ST/A (NON SMOKING AISLE) ST/W (NON SMOKING WINDOW)SPECIFIC SEAT NUMBER REQUEST ST/21A/P2WHEELCHAIR REQUEST SRWCHR/ P3/ S5BASINETTE REQUEST SRBSCT/P1SSR MESSAGE WITH FREE FLOW TEXT:(Special Meal request) SRSPML - ANNIVERSARY CAKE/ P1/ S7(Meet and assist request) SRMAAS - PAX WITH INFANT/P2(Other services) SROTHS UL-PLS DAPO CNFM ASAP FORM OF IDENTIFICATION-FOID SR FOID IB HK1-DL12345678/P1 (Please refer to HE FOID for more details)TO MANUALLY CREATE AN SSR FOR UMNR SRUMNR-UM06 (where 6 the age of the UMNR)

TO CREATE THE SSR WHERE THERE ARE MULTIPLE UMNRS IN THE PNR SRUMNR-UM06/07/08

EPAY OPTION FOR TICKETLESS AIRLINE PNR HE EPAYPAYMENT INFORMATION FOR TICKETLESS PNR SREPAY3KNN1-CC/AX376919082501005/ EXP1209-SMITH JOHNPAYMENT INFORMATION FOR TICKETLESS PNR WITH SR EPAY AK NN1-CC/VI4444333322221111/ CVV NUMBER INCLUDED EXP0810-TEST TESTER C691

APIS TRAVEL DETAILS HE APISAPIS PASSPORT INFORMATION SRDOCSBAHK1-P-GBR-012345678-GBR- 30JUN73-M-14APR09-JOHNSON-SIMON-PAUL-H/P1/S3 APIS VISA INFORMATION SRDOCO BA HK1-MANCHESTER GBR-V-17317323- LONDON GBR-18JUN04-USA/P1/S3APIS ADDRESS INFORMATION SRDOCA BA HK1-D-USA-301 PARK AVENUE- NEWYORK-NY-10022/P1/S3Note 1 : Use MI to signify male infant and FI for female infantNote 2 : For 3 letter nationality codes, refer to DC COUNTRY CODE or DC COUNTRY NAME Example : DC IN OR DC INDIA

ADVANCE SEATING THROUGH SEAT MAP HE SMDISPLAY SEAT MAP FOR FLIGHT DETAILS SMLH761/C/03SEPDELFRADISPLAY SEAT MAP FOR A PNR SEGMENT 4 SM4

OPEN SEGMENT HE SOOPEN SEGMENT FOR A SPECIFIC CARRIER SOLHCFRABOMOPEN SEGMENT FOR A SPECIFIC DATE SOLHC24DECFRABOMOPEN SEGMENT WITH NO CARRIER SPECIFICATION SOYYCFRABOM

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SEND PASSENGERS THEIR ITINERARY THROUGH AMADEUS E--MAIL.

INFORMATION SEGMENT HE SIINSERT SURFACE SEGMENT TO INDICATE BREAK IN SI ARNK SEGMENT CONTINUITY INSERT FLIGHT SEGMENT FOR INFORMATION ONLY SIKL171C28JUNAMSCPHHK2/08501120

GHOST SEGMENT HE SSADD GHOST SEGMENT INTO PNR SSSQ401Y20DECDELSINGK1/YKAB4 (where YKABH is the airline record located)

FREQUENT FLYER NUMBER HE FFNCHECK IF THE AIRLINE USES AMADEUS FREQUENT GG PCA XX (where XX = carrier code)FLYER DATABASEPNR CREATION FROM FREQUENT FLYER NUMBER FFATG-ZZ88888 (This entry works for airlines using Amadeus Frequent Flyer Database) DISPLAY FREQUENT FLYER NAME FROM FFDAF-MIA0002A (This entry works for airlines AIRLINE DATABASE using Amadeus Frequent Flyer Database)ADD FREQUENT FLIER NUMBER INTO PNR FFNEK-12345978/P1CHECK FREQUENT FLIER AGREEMENTS FOR BA VFFD BAPASS KL FREQUENT FLIER NUMBER TO PARTNER FFNKL-76546465464,KL,NW,UK CARRIERS NW AND UK AS WELL

EXTENDED SECURITY HE ESSET UP A READ ONLY SECURITY (on the retrieved PNR) ES DELI22133-RSET UP A READ AND WRITE SECURITY (on the retrieved PNR) ES DELI22134-BDISPLAY PNR EXTENDED SECURITY AGREEMENT ESD (on the retrieved PNR) CANCEL PNR EXTENDED SECURITY AGREEMENT ESX (on the retrieved PNR) RETRIEVE A PNR ON WHICH EXTENDED SECURITY HAS RT/DELI22123-SMITH (where DELI22123 is the office BEEN RECEIVED that has extended the security)

TICKET NUMBER TRANSMISSION HE FH/HE OSWHEN AN AUTOMATED TICKET IS ISSUED, THE SYSTEM AUTOMATICALLY ADDS AN FA ELEMENT CONTAINING THE TICKET NUMBER TO THE PNR. HOWEVER, IN CASE YOU REQUIRE TO TRANSMIT THE TICKET NUMBER MANUALLY IN THE PNR, FOLLOW THE STEPS BELOW.

CHECK THE GGPCAxx PAGE ON THE SYSTEM TO SEE THE CORRECT FORMAT FOR TKT NO. TRANSMISSION (where xx=carrier code) IF THE TKT NO TRANSMISSION BOX READS “ALL” THE TKT NO. HAS TO BE TRANSMITTED IN THE “FH” FORMAT AND IF THE BOX IS “BLANK” THE TKT NO. HAS TO BE TRANSMITTED IN THE “OS” FORMAT. TKT NO. TRANSMISSION UNDER OSI OSRA TKNO 2853115670908TKT NO. TRANSMISSION UNDER FH FH 125-3114500908AUTOMATED TKT NO TRANSMISSION UNDER FH FHA 125-3116400908MANUAL TKT NO TRANSMISSION UNDER FH FHM 125-3211222125ELECTRONIC TICKET NUMBER TRANSMISSION FHE 125-3114500900ELECTRONIC TICKET NUMBER TRANSMISSION FHE INF 125-3114500911FOR INFANT TICKET ELECTRONIC TICKET NUMBER TRANSMISSION FOR FHE 125-3114500909-10/P2 CONJUCTION TICKETS

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REGISTER FOR TRAINING ONLINE ON WWW.AMADEUS.IN

PNR RETRIEVAL & DISPLAY HE RTRETRIEVAL BY PNR RT QVH1A5RETRIEVAL BY SURNAME RT/SINGHRETRIEVAL BY SURNAME AND INITIAL RT/SINGH/JRETRIEVAL OF ACTIVE PNRS ONLY RT/SINGH/J*ARETRIEVE PNR AT LINE 4 OF LIST RT4RETURN TO LIST RT0RETRIEVAL BY FLIGHT RTLH761/14SEPDELFRA-SENRETRIEVE PNR BY TICKET NUMBER RTTKT/016-1234567890(contained in FA or SSR element) REDISPLAY CURRENT PNR RT DISPLAY ONLY ITINERARY SEGMENTS RTIDISPLAY GENERAL FACTS INCLUDING OSI / SSR ELEMENTS RTGDISPLAY REMARKS ONLY RTRDISPLAY PNR ELEMENTS RELATED TO FARE, RTF,K,I TICKETING AND ITINERARY ONLY DISPLAY ELEMENTS FOR ONE PASSENGER ONLY RT/P2DISPLAY AIRLINE RECORD LOCATOR IN PNR RLRETRIEVE PNR ON WHICH EXTENDED SECURITY HAS RT/DELI22123-SMITH (where DELI22123 is the BEEN RECEIVED office that has extended the security)DISPLAY FLIGHT INFORMATION FROM RETRIEVED PNR RTSVI3(Segment3)RETRIEVE PNR FROM CUSTOMER PROFILE DISPLAY RTURETRIEVE PNR FROM DISPLAYED E-TICKET RECORD RT*EDISPLAY ALL QUEUES WHERE PNR IS PLACED RTQ

PNR CLAIM HE RO PNR CLAIM IS A 2 STEP PROCESS.THE INITIAL STEP CAUSES THE PNR TO BE DISPLAYED IN ITS ORIGINAL FORMAT. THE SECOND STEP CONSISTS OF PERFORMING AN END OF TRANSACTION ENTRY STEP 1 RETRIEVING THE PNR CREATED IN ANOTHER OFFICE RO CO ABC123 (where CO is the airline and (BY RECORD LOCATOR) ABC123 is the airline record locator) RETRIEVAL BY FLIGHT NUMBER, DATE AND NAME RO AA 042/23AUGDELCHI-SHARMARETRIEVAL FROM A SIMILAR NAME LIST RO 3 (where 3 is the line number of the PNR on the list)RETURNING TO THE SIMILAR NAME LIST RO 0 STEP 2 CLAIMING RESPONSIBILITY FOR THE PNR ER or ET

PNR MODIFICATIONS HE XE/HE XI/HE DL/HE RR/HE SBCANCEL SPECIFIED SEGMENT XE 4 CANCEL RANGE OF SEGMENTS XE 4-8 CANCEL NON-CONSECUTIVE SEGMENTS XE 4,6 DELETE ELEMENT (TO REMOVE INACTIVE STATUS DL4CODES SUCH AS HX, UC FROM THE PNR FACE) ACCEPT STATUS AS HK FOR SEGMENT 8/HK RECONFIRM SEGMENT 5/RR ADD OR CHANGE PASSENGER ASSOCIATION 7/P1,4 CANCEL ITINERARY XI ACCEPT ALL STATUS UPDATES AND REDISPLAY ERK or ETKPNR/END TRANSACTION

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MAXIMISE YOUR PRODUCTIVITY WITH AMADEUS SELLING PLATFORM

CHANGE CLASS TO Y FOR SEGMENT 6 OF PNR SBY6 CHANGE CLASS TO Y FOR ALL SEGMENTS SBY CHANGE DATE FOR SEGMENT 7 OF PNR SB25DEC7 Note: For Standard access carriers, do not use the SB entries

PNR AND ITINERARY PRINTING HE IED/HE IEPITINERARY BASIC DISPLAY FOR PASSENGER1 IBD/P1ITINERARY BASIC PRINT FOR ALL PASSENGERS IBPITINERARY EXTENDED DISPLAY FOR PASSENGER 2 IED/P2ITINERARY EXTENDED PRINT FOR PASSENGER 2 IEP/P2ITINERARY EXTENDED PRINT FOR PASSENGER 2 IEP/LP FR/P2IN FRENCH LANGUAGE PRINT SINGLE JOINT ITINERARY FOR ALL PASSENGERS IEPJPRINT ENTIRE ITINERARY (NORMAL SCREEN VIEW) WRA/RTPRINT ENTIRE HISTORY WRA/RH

SPLIT BOOKINGS HE SPMANUAL SPLIT IS A 3 STEP PROCESS. RETRIEVE THE PNR AND 1/SPECIFY PASSENGERS TO BE SPLIT SP 1,42/END AND FILE NEW PNR BEING CREATED RF AMIT; EF3/END TRANSACTION IN PARENT PNR RF AMIT;ER RETRIEVE SPLIT PNR RECORDS RT AXRNote: Action changes in the new PNR only after airline record locator has been received in the PNR

HANDLING NON HOMOGENEOUS HE NHP PNR CONDITION (AUTOMATIC SPLIT)

NHP is a unique feature of Amadeus provided to the user wherein the system performs an automatic split at PNR creation stage. This happens when the number of services requested does not match the number of passengers in the PNR INCREASING/DECREASING THE SEATS WITH SEGMENTASSOCIATION (segment number/number of seats required) 3/4 ASSOCIATING THE SEGMENT SOLD WITH THE PASSENGER 3 / P2 OR 4-5/P1-2END AND RECEIVE THE PNR FILE RFSC;ERRETRIEVE SPLIT PNR RECORDS RT AXRNote: Automated Split cannot be performed on the saved PNRs, it only happens when PNR is in the creation stage

COPY PNR HE RRNCOPY THE WHOLE PNR RRNCOPY PNR FOR FOUR PASSENGERS RRN/4COPY PNR FOR 7 DAYS LATER THAN ORIGINAL BOOKING RRN/DP7COPY PNR FOR 3 DAYS EARLIER THAN ORIGINAL BOOKING RRN/DM3COPY FOR SPECIFIC SEGMENTS ONLY RRN/S2,6 COPY PNR WITH DIFFERENT DATE ON PARTICULAR SEGMENT RRN/S5D12SEP COPY PNR AND CHANGE CLASS OF SERVICE RRN/CYCOPY PNR TO CREATE LINKED “AXR” RRACOPY PASSENGER DATA ONLY RRP/P2 COPY ITINERARY SEGMENTS ONLY RRI

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PNR HISTORY HE RHFOR A LIST OF PNR HISTORY CODES, REFER TO HE RH and then GP COD DISPLAY PNR HISTORY RHDISPLAY PARTIAL PNR HISTORY FOR AIR SEGMENTS ONLY RHA DISPLAY HISTORY OF GENERAL FACTS (SSR, OSI) RHG RETRIEVE SEGMENT HISTORY (SEGMENT 1) RHS1DISPLAY QUEUE HISTORY RHQDISPLAY PNR HISTORY WITH QUEUE HISTORY RH/ALL

PNR RECALL ENTRIES HE RPDRECALL PURGED PNR BY AMADEUS RECORD LOCATOR RPD/RLC-A123B4/03JUL07 (any date between PNR creation and PNR purge)RECALL PURGED PNR BY FLIGHT/DATE SEGMENT RPD/AF7708/16JUL07(flight date)

MULTI LIST-SEARCH BY FLIGHT HE LMMULTI LIST PNR RETRIEVAL LM/TG316/12FEB/DELBKKMULTI LIST FOR WAITLIST SEGMENTS LM/W/TG316/12FEB/DELBKKNote: For a list of Search Option codes, go to HE LM and then MS 295 PLACE LIST ON QUEUE LM/W/TG316/12FEB/DELBKK-Q25C0SEND LIST TO PRINTER LM/W/TG316/12FEB/DELBKK-PMULTI LIST FOR RECONFIRMED SEGMENTS LM/R/TG316/12FEB/DELBKKMULTI LIST FOR SPECIFIC SSR LM/S(FQTV)/TG316/12FEB/DELBKKRETRIEVE PNR AT LINE 4 OF LIST LM4RETURN TO LIST LM0

MULTI-LIST SEARCH BY OFFICE HE LMBSEARCH PNRS BY CREATION DATE & AIRLINE LMB-A(AF)K(03 AUG)SEARCH BY TRAVEL DATE AND AIRLINE LMB-A(AF)D(17DEC-26DEC)Note: For a list of Search Option codes, go to HE LMB and then MS 169 DISPLAY STATUS TABLE LMB/PSDISPLAY NAME FROM STATUS TABLE LMB/D3 (Where D is the delay number assigned to the search)PRINT A NAME LIST LMB/D3/PSEND THE NAME LIST TO THE SPECIFIC QUEUE LMB/D3/Q29C3PURGE A SLOT FROM THE TABLE LMB/X3PURGE ALL SLOTS LMB/XALLRETURN TO LMB NAME LIST FROM PNR LMR

SEARCH BY OFFICE HE LPOSEARCH BY CRITERIA LPO/A(AF,BA)B(CPH)SEARCH BY CRITERIA AND PLACE SEARCH RESULTS LPO/A(AF,BA)B(CPH) - Q29C2 ON SPECIFIC QUEUE DISPLAY THE PASSENGER LIST STATUS TABLE LPS/PSDISPLAY THE SEARCH RESULTS LPS/D3RETRIEVE A PNR FROM THE LIST LPS23 REMOVE A SEARCH FROM THE TABLE LPX/3-5,7

QUEUES HE QT/HE QSDISPLAY TOTAL QUEUE COUNT QT

USE QUEUE PLANNER TO WORK MORE EFFICIENTLY

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DISPLAY ALL EXISTING QUEUES FOR AN OFFICE QTQSTART QUEUE PROCESSING QS97C0D1REMOVE ITEM FROM QUEUE, DISPLAY NEXT ONE QNDELAY ITEM, DISPLAY NEXT ONE QDDELAY PNR TO SPECIFIC DATE AND TIME QD09DEC/1200EOT AND EXIT QUEUE MODE QFIGNORE PNR AND EXIT QUEUE MODE QI REDISPLAY QUEUE MESSAGE QUPLACE PNR TO QUEUE CATEGORY OF OWN OFFICE QE8C1PLACE PNR TO ANOTHER OFFICE QUEUE QE/DELLH0100/0C0

SEND FREE FLOW TEXT MESSAGE QE/DELA0900/97 (ctrl+enter for new line) WRITE TEXT OF MESSAGE (ctrl+enter) REGARDS// (END Message with //) (enter)

QUEUE NICKNAMES HE QUEUE and then GP NICADD A NICKNAME TO A QUEUE QLAJANE/30C1 DISPLAY NICKNAME LIST QLDPLACE PNR ON QUEUE SPECIFIED BY NICKNAME QE.JANE

QUEUE SORTATION HE QUEUE and then GP SORACTIVATE THE SIGN-ASSOCIATED CATEGORY QAC6C21-21 NAME THE CATEGORY QAR6C21NAME or QAN6C21NAME

QUEUE VIEW HE QVTO DISPLAY A LIST OF PNRS ON A SPECIFIC QUEUE QV/8 or QV/8C41D1 SCROLLING DOWN IN THE DISPLAY QVMDTO OPEN A PNR FROM THE LIST QV2

QUEUE PLANNER HE QVRQUEUE SUMMARY PLANNER - DISPLAY BY RECORD LOCATOR QVRQUEUE TICKETING PLANNER - DISPLAY BY RECORD LOCATOR QVRTQUEUE TICKETING PLANNER BY SPECIFIC DATE QVRT/12AUG

QUEUE MONITOR HE QOADD QUEUE MONITOR FOR A SPECIFIC QUEUE QOA2 ADD QUEUE MONITOR FOR A SPECIFIC QUEUE, ALL CATEGORIES AND DATE RANGES QOA97CADA

AMADEUS E MAIL HE EMAILTO REGISTER THE TERMINAL FOR THE FIRST TIME WM/FOR AMADEUS E-MAIL SEND ITINERARY MAIL (Perform this entery on retrieved PNR) IEP-EML-ABC@YAHOO.COM SEND ITINERARY MAIL USING CONTACT IEP-EMLAINFORMATION FROM APE ELEMENT OF THE PNR

SEND FREE FLOW TEXT EMAIL WMP (ctrl+enter) EML ABC@YAHOO.COM; (ctrl+enter) FREE FLOW TEXT (ctrl+enter) LLLL / SEND (enter)

CHECK YOUR ITINERARY ONLINE ON WWW.CHECKMYTRIP.COM

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SEND FREE FLOW TEXT EMAIL TO MULTIPLE WMP (ctrl+enter)EMAIL ADDRESSES EML ABC@YAHOO.COM,(ctrl+enter) EML XYZ@YAHOO.COM,(ctrl+enter) EML LMN@YAHOO.COM; (ctrl+enter) FREE FLOW TEXT (ctrl+enter) LLLL / SEND (enter)

DEFINE NICKNAME WM / ADD / NIC / EML / JOHN / JOHNM@YAHOO.COMUSE A NICKNAME WMP (ctrl+enter) EMLN JOHN; (ctrl+enter) FREE FLOW TEXT (ctrl+enter) LLLL / SEND (enter)

SEND THE E-MAIL WITH AN ATTACHMENT WM / GET / TN14AUGDELBKK / ATG (enter) (note the relevant message number from the screen) WMP (ctrl+enter) EML ABC@YAHOO.COM; (ctrl+enter) FREE FLOW TEXT (ctrl+enter) LLLL / SEND / APPEND-MSG NO. (enter)

TO VIEW THE E-MAIL QUEUE WM / MSGTO VIEW E-MAIL QUEUE FOR OFFICE WM / MSG /O DISPLAY AGENT MESSAGE FROM QUEUE WM / MSG-2DISPLAY OFFICE MESSAGE FROM QUEUE WM / MSG-2/O DISPLAY MESSAGE LOG WM / LOG

E MAIL STATS HE EMAILTO SEE THE NUMBER OF E MAILS SENT FROM WM / HSTYOUR TERMINAL TO SEE THE NUMBER OF E MAILS SENT FROM ALL WM/HST/OTERMINALS IN THE OFFICE

PNR SMS SEND PNR SMS (in retrieved PNR) RM +91 9899102834 RFNEERJA ; ER QE/DEL1A0980/65

FARES

FARE QUOTE DISPLAY HE FQDFARE QUOTE DISPLAY FOR A CITY PAIR FQDDELPARFARE DISPLAY ON SPECIFIC CARRIER FQDDELBKK/ATGFARE DISPLAY WITH MULTIPLE CARRIERS(MAX 3) FQDDELLAX/ABA, AF, LHFARE DISPLAY FOR SPECIFIC DATE FQDDELPAR/AAF/D15DECFARE DISPLAY WITH DATE RANGE FQDDELPAR/AAF/D12DEC**16JANFARE DISPLAY FOR A PAST DATE (upto 1 year) FQDDELPAR/AAF/D12JUN07FARE DISPLAY INCLUSIVE OF TAXES FQDDELPAR/AAF/R,ATDISPLAY TAX BREAK DOWN FOR FARE AT LINE 4 FQK4

VIEW BACKDATED FARES UPTO ONE YEAR IN THE PAST

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SHOPPERS FARE DISPLAY FQDDELLHR/D10SEP/SFARE DISPLAY IN NUC FQDDELPAR/AAF/D23DEC/R,NUCFARE DISPLAY FOR ONE-WAY ONLY FQDDELPAR/AAF/IOFARE DISPLAY IN HALF ROUND TRIP NUC FQDDELPAR/AAF/D23DEC/IHFARE QUOTE DISPLAY FOR THE ROUND THE WORLD ROUTING FQDDELDEL/ABA/VRWFARE DISPLAY FOR SPECIFIC GLOBAL ROUTING FQDDELLAX/D23DEC/VATFARE DISPLAY IN REVERSE ORDER FQDDELLON/ABA/IXFARE DISPLAY FOR PARTICULAR CABIN CLASS FQDDELLON/ABA/KFFARE DISPLAY FOR PARTICULAR BOOKING CLASS (RBD) FQDDELLON/ABA/CSCONVERT THE CURRENCY AT LINE 5 OF THE FARE DISPLAY TO GBP FRC5/GBPFARE DISPLAY FOR ONLY SPECIFIC AIRLINE FQDDELLON/A-BAFARE DISPLAY WITH EXACT OUTBOUND AND INBOUND DATES FQDDELLON/A9W/D10SEP*15SEPFARE DISPLAY WHEN INBOUND AND OUTBOUND DATES ARE SAME FQDDELBOM/A9W/D10SEP*FARE DISPLAY WHEN OUTBOUND DATE IS THE CURRENT FQDDELBOM/A9W/D*10SEPDATE AND INBOUND DATE IS SPECIFIED FARE DISPLAY FOR INDIAN AIRLINES TO SEE BOTH FQDDELBOM/AIC/R,UP PUBLISHED AND UNIFARES FARE DISPLAY FOR INDIAN AIRLINES’ CORPORATE FARES AMEX GOLD CARD FQDDELBOM/AIC/R,U*AXGOLDAMEX SILVER CARD FQDDELBOM/AIC/R,U*AXSILVERAMEX GREEN CARD FQDDELBOM/AIC/R,U*AXGREENABN AMRO CO-BRANDED CARD HOLDERS FQDDELBOM/AIC,R,U*IAABNNote: Form of payment for these fares has to be through credit card. Fare basis has to be passed to IC in the SSR format

FARE QUOTE DISPLAY CHANGE ENTRIES CHANGE LOCAL CURRENCY DISPLAY TO NUC FQDNCHANGE BACK TO LOCAL CURRENCY FQDLDISPLAY A FARE AT LINE 7 IN ANOTHER CURRENCY FRC7/GBPCHANGE TO AIRLINE SPECIFIC DISPLAY FQDC/AAFCHANGE FARE DISPLAY TO AVAILABILITY FCANCHANGE FARE DISPLAY TO SCHEDULE DISPLAY FCSNDISPLAY MILEAGE SURCHARGE BAND FOR FARE AT LINE 1 OF DISPLAY FRM1DISPLAY LIST OF FARE REQUEST TYPE CODES FQL*

FARE QUOTE NOTES HE FQNDISPLAY FARE NOTES FOR FARE AT LINE 4 FQN4DISPLAY FARE NOTES WHERE FARE HAS MULTIPLE COMPONENTS FQN1-1DISPLAY FARE NOTES IN LIST FORMAT FQN4*LIDISPLAY CATAGORIES FQN4*AP,PE,CDDISPLAY INFORMATIONAL NOTES FQN LH/0448DISPLAY BY RULE NUMBER FQN A200 TAX INFORMATION FOR A COUNTRY FQNTAX/FR (where FR is the country code)TAX INFORMATION FOR A UNIQUE TAX CODE FQN TAX/XATAX INFORMATION FOR A UNIQUE TAX CODE IN A COUNTRY FQN TAX/GB/YO

FARE QUOTE BOOKING CLASS HE FQSDISPLAY BOOKING CLASS INFORMATION FQS4BOOKING CODE INFORMATION FOR FARE WITH MULTIPLE FQS3-3 FARE COMPONENTS

USE CHANGE ENTRIES TO TOGGLE BETWEEN AVAILABILITY AND FARE DISPLAY

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USE FARE DIAGNOSTIC TO TARGET SPECIFIC FARES

FARE QUOTE ROUTING HE FQRDISPLAY ROUTING INFORMATION FOR FARE AT LINE 4 FQR4

VIEW ROUTING INFORMATION WHERE THE FARE HAS

MULTIPLE FARE COMPONENTS FQR 2-1

FARE QUOTE PRICING HE FQPFARE QUOTE PRICING FQPDELPARZRHPARDEL

FARE QUOTE PRICING WITH LON AS STOPOVER FQPDELZRHLHR-PARDEL

FARE QUOTE PRICING WITH ZRH AS TRANSIT AND PAR AND FQPDELZRHLHR-PAR-DEL

LON AS STOPOVER

FARE QUOTE PRICING THROUGH MASK FQPDELLHRJFK-CDG-DEL/S

FARE QUOTE PRICING FOR CHILD PASSENGER FQPDELPARZRH-PARDEL/RCH

FARE QUOTE PRICING FOR INFANT PASSENGER FQPDELPARZRH-PARDEL/RIN

FARE IMAGE FOR FARE ON LINE NUMBER 3 FQQ3

FARE QUOTE PRICING - LOWEST FARE FQPDELLHRDEL/L

FARE QUOTE PRICING ONLINE ON PARTICULAR AIRLINE FQPDELCDGDEL/OAF

FARE QUOTE PRICING WITH DATE, AIRLINE AND CLASS FQPDEL/ABA/D12DEC/CYLHR

FARE QUOTE PRICING WITH SURFACE SEGMENT FQPDELBKKKUL- -SIN-BKK-DEL

FARE QUOTE PRICING WITH SURFACE & STOPOVER FQPDELBKKKUL- - -SIN-BKK-DEL

FARE QUOTE PRICING WITH TAX EXEMPT(FT TAX) FQPDELPARJFK-PAR-DEL/R,ET-FT

FARE QUOTE PRICING FOR PTA FARE FQPJFKDELJFK/R,DEL.JFK

(WHERE DEL IS CITY OF SALE AND

JFK IS CITY OF TICKET ISSUE)

FARE FOR ADULT, CHILD AND INFANT FQPDELSINDEL/OAI/RADT*CH*IN

TO CALCULATE THE TOTAL OF SEVERAL FARES FROM FQU1//2//3

THE FQP DISPLAY

TO MULTIPLY A FARE AMOUNT WHEN YOU HAVE MORE THAN FQU 1/X2//2/X2//3/X4

ONE PASSENGER TRAVELLING ON THE SAME FARE (Fare at line 1 for 2 passengers plus the fare

at line 2 for 2 passengers plus the fare

at line 3 for 4 passengers)

FARE QUOTE PRICING WITH VALIDATING CARRIER SPECIFIED FQPDELLHRDEL/R,VC-AI

FARE QUOTE PRICING WITH TRAVEL CARRIER AND

VALIDATING CARRIER SPECIFIED FQPSINDPSSIN/OGA/R,VC-SQ

FARE QUOTE CURRENCY HE FQCCURRENCY CONVERSION FROM USD TO LKR FQC100USD/LKR

CURRENCY CONVERSION TO NUC AMOUNT FQC1000USD/NUC

FARE QUOTE MILEAGE HE FQMMILEAGE CALCULATION FQMDELSINTYOLAXSFOHNL

DISPLAY MILEAGE TABLE FQM*LONLAX

CALCULATE MILEAGE FROM A FARE DISPLAY FRM1

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USE AMADEUS BEST PRICER TO FIND THE LOWEST FARES

FARE QUOTE RATE OF EXCHANGE HE FQADISPLAY ROE FOR COUNTRY OR CURRENY FQAINDIA or FQA INRDISPLAY BACK DATE ROE FQAINDIA/23AUG07

FARE QUOTE EXCESS BAGGAGE HE FQXEXCESS BAGGAGE RATE FOR SECTOR FQXDELLON/35EXCESS BAGGAGE RATE WITH CARRIER AND DATE FQXDELLON/12JUN08/35/BA

CREDIT CARD APPROVAL HE DEREQUEST MANUAL APPROVAL DECCVI578588875885/1210/50000/AF

ITINERARY PRICING HE FXX/HE FXPITINERARY PRICING WITH NO TST CREATION FXXITINERARY PRICING WITH TST CREATION FXPITINERARY PRICING FOR SPECIFIED PASSENGERS FXP/P2,4ITINERARY PRICING FOR AN INFANT FXP/INFITINERARY PRICING FOR SPECIFIED SEGMENTS FXP/S5,7ITINERARY PRICING WITH FT TAX EXEMPT FXP/R,ET-FTSELECT THE FARE AT LINE 4 TO CREATE THE TST FXT04SELECT THE FARE AT LINE 4 FOR PASSENGER 1 AND AT FXT04/P1//05/P2LINE 5 FOR PASSENGER 2 TO CREATE THE TSTS PRICE AS PER VALIDATING CARRIER FXP/R,VC-BAVIEW THE STORED TST IN THE PNR TQTDELETE THE TST FROM THE PNR TTE OR TTE/T1VIEW THE DISPLAY FOR TST NUMBER 1 TQT/T1

FARE DIAGNOSTIC HE FARE DIAGNOSTICTHIS ALLOWS YOU TO TARGET A SPECIFIC FARE WHILE PRICING AND IF THE FARE IS NOT APPLICABLE, DISPLAYS THE REASON FOR THE PRICING FAILUREUSE ITINERARY PRICING TO DIAGNOSE THE FARE BASIS Y2RT FXX/D F-Y2RTUSE INFORMATIVE PRICING TO DIAGNOSE THE FARE BASIS Y2RT FQPLONSINTYO/S/D F-Y2RTNote: After doing the entry move down to view the diagnostic panel.

BEST PRICER HE FXA / HEFXB / HEFXRREBOOK TO THE LOWEST FARE AND DO NOT CREATE A TST FXRREBOOK TO THE LOWEST FARE AND CREATE A TST FXBDISPLAY A LIST OF LOWER FARES FXASELECT A FARE AFTER FXA,REBOOK AND CREATE A TST FXU2SELECT A FARE AFTER FXA,REBOOK AND DO NOT CREATE A TST FXZ2DISPLAY THE LOWEST POSSIBLE FARE, AND ADVISE THE SEAT AVAILABILITY FXLNote: Do not use the automatic rebooking option for the airlines sold on standard access

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HOTELS HE HOTELThere are 4 types of access levels that Amadeus provides for Hotel companies. The level of access is indicated in the availability display in the space between the hotel chain code and the hotel name ACCESS LEVEL DESCRIPTIONDynamic Access Indicated by a (!) in the availability display.This is the highest level of

connectivity and links the Amadeus Central System with the hotel company’s own reservation system. All availability and rates for the hotel chain are returned seamlessly from the hotel chain’s own system. The hotel company responds with a confirmation and other information within four to eight seconds.

Hotel Complete Access Plus Indicated by a (+) in the avaialbility display. Information on the single property display is directly from the hotel chain’s reservation system. Bookings are sent to the hotel chain via a high-speed communication link when the sale is made and the hotel system immediately returns the confirmation number and other data.

Hotel Complete Access Indicated by a (/) in the availability display The information on the availability display comes from the distribution system. Bookings are processed like Complete Access Plus. A confirmation number is returned within four to eight seconds, even before you save the PNR.

Hotel Standard Access Indicated by a blank space ( ) in the availability display. Booking requests are sent to the hotel chain via teletype when you save your PNR. The hotel then updates your PNR with the confirmation number.

BEST AVAILABLE RATE (BAR) GUARANTEE Hotels can offer a BAR guarantee through the distribution system.This is shown on the multi property display by a ( = ) indicator before the date range. The BAR is guaranteed by the hotel chain and acts as a guarantee that the rates available in the distribution system are the best available public rates for most rate categories including Rack Rates.

HOTEL AIS AND HELP PAGES HE HOTEL

HOTEL COMPANY AIS PAGES DISPLAY GG HTL UI (where UI is the chain code)HOTEL COMPANY HELP PAGES HE HTL RDHELP ON HOTEL DISPLAY CODES HE HTL CODES DECODE SPECIAL RATE CODE WKD DNN WKDINFORMATION ABOUT THE TIDS PROGRAM GG TIDS

HOTEL LIST DISPLAY HE HLHOTEL LOCATION LIST DISPLAY FOR A CITY CODE HL PARHOTEL LOCATION LIST FOR A CITY CODE WITH AREA HL HKG /AR-D /CO-UIAND CHAIN CODE SPECIFIED HOTEL LIST FROM PNR SEGMENT HL S3HOTEL LIST FOR ALL PROPERTIES OF A PARTICULAR HL TJ IN (for all Taj hotels in India)CHAIN IN A PARTICULAR COUNTRY

HOTEL AVAILABILITY HE HAHOTEL AVAILABILITY FOR 3 NIGHTS HA ZRH 07DEC-3HOTEL AVAILABILITY WITH CHECK-OUT DATE HA ZRH 07DEC-10DECHOTEL AVAILABILITY WITH AREA & CURRENCY HA LON 10JUL-4/AR-D/FC-INR

ENJOY BEST AVAILABLE RATE GUARANTEE WITH AMADEUS HOTELS

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HOTEL AVAILABILITY FROM SEGMENT3 OF PNR HA S3HOTEL AVAILABILITY, DOUBLE OCCUPANCY, HA DEL 14JUL-2/ST-ALL/RT-2ALL STATUS TYPES

FOLLOW UP ENTRY TO DISPLAY ALTERNATE PROPERTIES HA8 (WHERE THE PROPERTY AT LINE 8 HAS CLOSED STATUS) FOLLOW UP ENTRY TO DISPLAY AVAILABILITY FOR THE HA A1 ALTERNATE PROPERTY AT LINE 1 OF THE DISPLAY FOLLOW UP ENTRY TO DISPLAY HOTEL FEATURES FOR HF A1THE ALTERNATE PROPERTY AT LINE 1 OF THE DISPLAY

HOTEL AVAILABILITY BY SPECIFYING SPECIAL RATE CODE HA ZRH 12DEC-2 /SR-WTT

AVAILABILITY FOR SPECIFIC CHAIN CODE AND NAME OF HOTEL HA BLR 03SEP /CO-TJ/ HN-WEST END

HOTEL AVAILABILITY WITH MASTER CHAIN CODE HA EM LON 12SEP-2 (where EM is the Master Chain code for Marriott group of hotels. To know if the hotel chain has a Master Chain code supported, use DNH MARRIOTT)

HOTEL AVAILABILITY FOR MORE THAN 7 AREAS HA LON 12SEP-2 /AR-D-N-S-E-ALL (AREA CODE PLUS ALL OPTION)HOTEL AVAILABILITY OF ASSOCIATED CITIES HA NCE 17JUN-1 /AR-ALL

HOTEL AVAILABILITY WITH RATE UPTO SPECIFIED LEVEL HA PAR 10JUN-2 /FC-USD /QU-250

HOTEL AVAILABILITY WITH PREFERRED RATE HA ZRH 23JUN-2 /FC-INR /QU-3000-5000RANGE SPECIFIED

HOTEL AVAILABILITY WITH HOTEL CATEGORY SPECIFIED HA PAR 10OCT-4 /AR-D /FC-INR /HC-L (where L = LUXURY. Check for codes on HE HTL CODES)HOTEL AVAILABILITY WITH AMADEUS TRAVEL HA FRA 25AUG /RT-2 /ST-ALL /TC PREFERENCES MANAGER (you need to have the displayed profile in the background)

HOTEL AVAILABILITY WITH SEARCH BASED ON SPECIFIC HA PAR 10OCT-4 /AR-D /FF-SWI-CON FACILITIES REQUIRED (Check for codes on HE HTL CODES)

MOVE TO HOTEL SINGLE COMPANY DISPLAY FOR LINE 3 HA3OF AVAILABILITY

SCROLLING ENTRIES HE HTLRETURN TO HOTEL MULTI PROPERTY DISPLAY MPHMRETURN TO HOTEL SINGLE PROPERTY DISPLAY MPHA

HOTEL SELL HE HSHOTEL SELL FROM LINE 3, COLUMN A OF HOTEL SINGLE HS 3APROPERTY DISPLAY

HOTEL SELL WITH GUARANTEE, SUPPLEMENTARY HS3A /G-CCAX376919082501005EXP1209 /SI-PREFERS INFORMATION AND PASSENGER ASSOCIATION POOL FACING ROOM /P1

FIND HOTELS NEAR TO MAJOR LANDMARKS USING AMADEUS

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HOTEL SELL AND MANUALLY SEND ARRIVAL DETAILS, HS1/ ARR-S2 BY SEGMENT ASSOCIATION HOTEL SELL AND MANUALLY SEND ARRIVAL DETAILS HS1/ARR-AF7715-NCE-LON-3-0930

HOTEL FEATURES HE HFHOTEL FEATURES DISPLAY FROM MULTI PROPERTY HF3AVAILABILITY DISPLAY HOTEL FEATURES DISPLAY FROM PNR SEGMENT HF S3HOTEL FEATURES DISPLAY FROM SINGLE PROPERTY HF AVAILABILITY DISPLAY

HOTEL POLICY INFORMATION HE HP, HE HT, HE HR TO SEE THE HOTEL POLICY IN A RETRIEVED HOTEL RTSVCH2PNR FOR SEGMENT 2 OF PNR DISPLAY

HOTEL PRICING HE HPHotel pricing is a display that you can request from from a single property hotel availability display or from a hotel PNR segment.It is available for hotels in Amadeus Dynamic Access(DA) and Hotel Complete Access Plus(CA+)only. It provides detailed information for a specific room rate on the price and conditions associated to the room rate.The information on Hotel pricing displays is supplied directly from the hotel chain’s own reservation system. TO SEE HOTEL PRICING DETAILS FOR RATE AT LINE 1 HP1 or HP 1ACOLOUMN A OF HOTEL SINGLE PROPERTY DISPLAY

TO SEE HOTEL PRICING DETAILS FOR HOTEL AT HP S4SEGMENT 4 IN PNR

HOTEL RATE CHANGE HE HRIf the room rate changes in the period you are booking, it is indicated in a single property display with an asterix (*) next to the availability status code. Check the hotel chain’s policy on rate change by entering HE HTL XX (xx=hotel chain code). If the property belongs to an Amadeus Dynamic Access or Hotel Complete Access Plus chain, the HP x (where x = line number of the rate) entry performed on the single property display gets you the most up-to-date rate information. The information comes directly from the hotel chain’s central reservation system. For Hotel Standard Access and Complete Access Hotels, the information about room rates is stored in the distribution system and is updated regularly by the hotel chain. To obtain room rate information, enter the hotel single property display and use the HR command to display hotel rate change information.

DISPLAY HOTEL RATE CHANGE INFORMATION HR2 (IF APPLICABLE) FOR PROPERTY AT LINE 2 OF HOTEL MULTI PROPERTY DISPLAY

DISPLAY HOTEL RATE CHANGE (IF APPLICABLE) HRFROM HOTEL SINGLE PROPERTY DISPLAY

DISPLAY HOTEL RATE CHANGE (IF APPLICABLE) HR S2 FROM HOTEL PNR SEGMENT

VIEW AIR AND RAIL COMBINED AVAILABILITY DISPLAYS

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VIEW AIR AND RAIL COMBINED AVAILABILITY DISPLAYS

HOTEL TERMS HE HTHotel Terms display is only available for Hotel Standard Access or Hotel Complete Access chains. A Hotel Terms display gives you the following information about a specific rate - what the rate includes, the cancellation policy, the booking requirements.TO DISPLAY HOTEL TERMS FROM LINE 2 COLOUMN HT 2A A OF SINGLE PROPERTY DISPLAY TO DISPLAY HOTEL TERMS FROM SEGMENT 4 OF PNR HT S4

HOTEL POINTS OF REFERENCE HE PORA Point of Reference is a building/monument or any other type of landmark considered important enough to be used as a criterion when searching for and booking hotels.Each point of reference is assigned to a category according to its nature. For example: An airport, a university, a sports stadium or a tourist attraction.You can search for hotels that are less than a certain distance from the point of reference. DISPLAY POINT OF REFERENCE CATAGORIES DRP-CATHOTEL AVAILABILITY WITH POR HA LON 12DEC-4 /RP-ATT-BIGBENLIST HOTELS NEAR EIFFEL TOWER IN PARIS HL PAR /RP-ATT-EIFFEL TOWERLIST ALL SHOPPING AREAS IN LONDON DRP*/ LON-SHOLIST ALL ATTRACTIONS IN GREAT BRITAIN DRP*/ GB-ATTDISPLAY DETAILS OF LINE 12 FROM ABOVE DISPLAY DRP 12AVAILABILITY FROM DRP LIST HA L9/DT-12DEC-4DISPLAY A LIST OF HOTELS FROM DRP LIST HL L2RETURN TO THE DRP LIST DRP

HOTEL MODIFICATIONS / CANCELLATION HE HTL and then GP CHANote: A change in the hotel segment may result in the segment getting cancelled and rebooked. There are 2 types of options, Critical and Non-Critical. For Complete Access and Complete Access Plus car companies, when you enter a critical option, Amadeus tries to book a new segment. If the new request is accepted, the old segment is cancelled. If the new request is rejected, the old segment is retained. In the case of non-critical options, the new information is added to the existing reservation, the segment is modified, but not rebooked. Which options are Critical and which are Non - critical varies from company to company. To see which options are critical for a company, see HE HOTEL XX (where XX=Company code) The following options cannot be modified for Hotel Complete Access Plus chains: /RO- /RT- /SR- For Standard Access bookings, any change causes the old segment to be cancelled and a new one to be booked. You cannot modify or cancel a hotel segment if the guest has already checked in or if it is a past date segment. TO CHANGE CHECK-IN DATE 5/ DT-9MAYTO CHANGE CHECK-OUT DATE 5/ DD-29MAYTO DELETE SEGMENT DATA, ENTER THE OPTION 5/ SI-IDENTIFIER WITHOUT UPDATE TEXT TO CANCEL A CONFIRMED HOTEL SEGMENT XE 3 (Check the cancellation policy in RTSVCH display before cancelling the segment)

Note: In the hotel supports Interactive cancellation, a cancellation number is returned by the hotel provider and is appended to the hotel segment immediately. A remark with confirmation and cancellation number remains appended in the PNR on EOT. To see if the hotel chain supports Interactive Cancellation, check HE HTL XX

TO ADD A CANCELLATION POLICY MANUALLY TO THE 4/ CXL-CANCEL BY 4PM HOTEL SEGMENT TO DELETE AN INACTIVE SEGMENT / TO ACCEPT ALL DL3, ERK or ETKSTATUS CHANGES ON THE RETRIEVED PNR REMOVE ARRIVAL INFORMATION 6/ARR-

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EXPLORE THE WORLD WITH AMADEUS CAR

AMADEUS RAIL HE RAILAmadeus Rail allows you to access rail information and to book rail services offered by various railway systems, using entries that are consistent with other Amadeus products. The rail segments sold are integrated to the Amadeus PNR AIS PAGE FOR ACCESS RAIL GG RAI 9BAIS PAGE FOR EUROSTAR GG RAI 9F

CARS HE CARThere are 3 types of access that Amadeus provides for car companies. The level of access is indicated in the availability display in the space between the car chain code and the car company name.

ACCESS LEVELS DESCRIPTIONComplete Access Plus (Seamless) The availability information is directly obtained from the providers system. The bookings are also sent via a high speed link at sell time. Represented by a (+) sign in the availability display

Complete Access Bookings are sent via a dedicated high-speed communication link at sell time. The car company returns a confirmation number and other data within 4-8 seconds after segment sell. Represented by a (/) in the availability display Standard Access The booking is sent to the car company via a teletype link. The confirmation number is returned after End of Transaction. Represented by a blank space ( ) in the availability display

DECODE A CAR COMPANY CODE DNC ZEENCODE A CAR COMPANY DNC BUDGETCAR COMPANY AIS PAGES GG CAR ZI (where ZI is the chain code)CAR COMPANY AIS PAGE FOR SPECIFIC CITY GG CAR ZI FRACAR COMPANY HELP PAGES HE CAR SXHELP ON CAR DISPLAY CODES HE CAR CODES or GP CODHELP PAGE ON CAR CLASSIFICATION CODES CGDISPLAY LIST OF EQUIPMENT CODES FOR CAR COMPANY CE/CO-ZDDECODE CAR EQUPMENT CODE CE PHN

CAR LIST DISPLAY HE CLDISPLAY CAR LIST FOR HERTZ CAR RENTALS CL MAD/CO-ZETO DISPLAY CAR LOCATION POLICY FOR A CAR CPO ZI LHRCOMPANY AND SPECIFIC AIRPORT TO DISPLAY CAR LOCATION POLICY FOR A CITY CPO ZI MAD-C LOCATION TO DISPLAY CAR LOCATION POLICY FOR A CPO ZE LONC61NON-AIRPORT LOCATION

CAR AVAILABILITY DISPLAY HE CADISPLAY CAR AVAILABILITY FOR 3 DAYS RENTAL CA LHR 15NOV-3/ARR-1000-1200WITH PICK-UP AND DROP-OFF TIME

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AVAILABILITY SPECIFYING VEHICLE TYPE INFORMATION CALHR11DEC-2/ARR-1100-1100/VT-ECMN (CHECK HE CAR CODES OR CG FOR THE CAR CODE EXPLANATIONS)DISPLAY CAR AVAILABILITY FROM SEGMENT 3 OF PNR CAS3MOVE TO CAR SINGLE COMPANY DISPLAY FOR CAR CA3COMPANY AT LINE 3 OF DISPLAY

CAR RATE FEATURES, CAR TERMS HE CR, HE CTDISPLAY CAR RATE FEATURES FOR LINE 3 OF AN CR 3 (FOR COMPLETE ACCESS PLUS COMPANIES) AVAILABILITY DISPLAY DISPLAY CAR TERMS FOR LINE 3 OF AN AVAILABILITY DISPLAY CT 3 (FOR ACCESS TYPES OTHER THAN COMPLETE ACCESS PLUS, CAR TERMS ARE SUPPORTED)DISPLAY ALL CAR TERMS FOR THE SPECIFIED RTSVCC7 CAR SEGMENT IN THE PNR

CAR SCROLLING ENTRIES HE CARRETURN TO PREVIOUS MULTI COMPANY DISPLAY MPCMRETURN TO PREVIOUS SINGLE COMPANY DISPLAY MPCA

CAR SELL HE CSCAR SELL LINE 3 CS3CAR SELL WITH SUPLEMENTARY INFORMATION AND CS3/SI-PAX PREFERS BLACK CAR/P1 PASSENGER ASSOCIATION (FOR PNR CONTAINING MORE THAN 1 PASSENGER NAME, USE PASSENGER ASSOCIATION WITH THE SELL ENTRY) CAR SELL WITH EQUIPMENT TYPE REQUEST CS3/SQ-PHN

CAR MODIFICATIONS HE CAR and then GP CHAFor Car Standard Access Companies, any change causes the old segment to be cancelled and a new one to be booked. For complete access bookings which options cause a rebook varies between the Complete Access companies.If your changes cause the old segment to be cancelled, then the rebooking is only made if all the sale conditions are met. If they are not met, Amadeus ignores the change request but gives a new availability display based on the modified parameters, and an explanation of why the sale request was rejected. Check to see if the option you are modifying is a critical option. Critical options are those that affect the price of the booking. TO ADD OR MODIFY INFORMATION, ENTER THE 4/VT-ECAR (to modify the vehicle type requested) SEGMENT NUMBER FOLLOWED BY THE OPTIONS WITH THE NEW OR MODIFIED INFORMATION

TO DELETE INFORMATION, ENTER THE SEGMENT NUMBER 4/SQ- THEN THE OPTION WITH NO FOLLOWING TEXT

TO CANCEL THE ENTIRE SEGMENT XE 4

TO DELETE A CAR SEGMENT WITH AN INACTIVE STATUS DL 4CODE (UC, HX) AND MOVE IT TO PNR HISTORY

TO CHANGE THE PICK UP TIME 4/ARR-1800

TO CHANGE THE RETURN TIME 4/RT-0900

CONTACT AMADEUS HELP DESK THROUGH LIVE CHAT (SUPPORTED IN AMADEUS SELLING PLATFORM)

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TO CHANGE THE PICK UP DATE 4/DT-02SEP

TO CHANGE THE RETURN DATE 4/DD-11OCTNote: Check HE CAR xx to see what modification options are supported by the particular car company

CUSTOMER PROFILE HE PROFILESENTER PROFILE MODE PM EXIT PROFILE MODE PME CREATE TRAVELLER PROFILE (you need to be in profile mode) NM1BROWN/BAKER MRCREATE COMPANY PROFILE (you need to be in profile mode) PCN/BLUE SEAS INTL Note: the same entry is also used to associate a traveller to an existing company profile.

ADD FOLLOW UP ENTRY TO A PROFILE PFO/ US VISA TO BE REAPPLIED / 04OCT2009SAVE PROFILE (you need to be in profile mode) PER DISPLAY COMPANY PROFILE BY NAME PDN/ BLUE SEAS INTL DISPLAY TRAVELLER PROFILE BY NAME PDN/- BROWNREDISPLAY ACTIVE PROFILE PD PROFILE IGNORE PI CREATE PNR FROM DISPLAYED PROFILE PT*

Note: It is advisable to sell the segments prior to this so that seat, meal preferences, frequent flyer numbers can get transferred as well from profile to PNR CREATE PROFILE FOR PAX 1 OF PNR PC/ -1 DISPLAY LIST OF ALL TRAVELLER PROFILES PLTDISPLAY LIST OF ALL COMPANY PROFILES PLCDISPLAY LIST OF ALL TRAVELLERS ASSOCIATED TO PLT // BLUE STAR COMPANY BLUE STAR DISPLAY PROFILE 3 FROM LIST PD3 DISPLAY PROFILE FOLLOW UP LIST PLF DEACTIVATE A PROFILE (you need to be in profile mode) PXDEACTIVATE PROFILE FROM LIST (you need to be in profile mode) PX 2Note: Deactivated profiles remain in the system database for 30days, within which time you can reactivate the profile if required.Otherwise it gets permanently deactivated. REACTIVATE A PROFILE (you need to be in profile mode) PRREACTIVATE PROFILE FROM LIST (you need to be in profile mode) PR 2

Note: Profiles not used or retrieved in the last 2 years will be auto purged from the system

AMADEUS SITES Amadeus web portal hosting suppliers and providers www.agentnet.comAmadeus online website for passenger travel information www.checkmytrip.comAmadeus online learning website (more info available on GG AMA IN ALC) www.alc.amadeus.comAmadeus training registration site www.amadeus.co.in (Refer to “About us” section)

LIVE CHATLive Chat is an interactive facility whereby an agent can connect to the Amadeus 24*7 Helpdesk by activating the Live chat option on his Amadeus Selling Platform command page screen. The agent is immediately connected to one of the customer care agents at the Amadeus Help Desk, thereby eliminating any phone costs or waiting times.

MANAGE YOUR SIGN BANK WITH LSA RIGHTS

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AMADEUS LEARNING CITYThe Amadeus Learning City is an interactive online learning solution provided by Amadeus to its agents to help them enhance their skills and keep themselves updated. Accessible anytime, from anywhere, the site encourages you to learn at your own pace. Connect to http://alc.amadeus.com and experience the joys of self learning. Visit the GGAMAINALC page on the Amadeus system for more details

AMADEUS WEB TRAINING REGISTRATIONTravel agents wanting to avail of an Amadeus training program can visit the site www.amadeus.in and submit their training requests online by visiting the Training registration service hosted under the section “About us”. The service requires a user name and password, contact the Amadeus training team for more details on the same at training@amadeus.co.in

EXTENDED OFFICE SECURITY (EOS) SETUP HE EOSNote: These entries are only applicable if you have the LSA rights set up in your sign-in (LSA=Local Security Administrator)

TO DO AN EOS AGREEMENT FROM OWNER TO EOUOFFICEID1-OFFICEID2-PNOB/QUEB/CPRB RECEIVER OFFICE where PNO = PNR Retrieval by all methods (by name and by record locator); QUE = QUEUES display; CPR = Customer Profiles display ; B=refers to both “Read” and “Write” Security ie view and modify rights are availableTO SET UP A RECIPROCAL EOS AGREEMENT EOUOFFICEID2-OFFICEID1-PNOB/QUEB/CPRB BETWEEN OFFICES

RETRIEVAL ENTRIES PERTAINING TO EOS SETUP HEEOS RETRIEVAL BY NAME RT/ OFFICEID-PAX NAME (ENTER THE OFFICE ID WHERE THE PNR IS CREATED)RETRIEVAL BY RECORD LOCATOR RTXXXYYYTO SEE THE QUEUE BANK OF THE OTHER OFFICE ID QT/OFFICE IDTO SEE THE PNR IN QUEUE 0 CATEGORY1 DATE RANGE1 QS/OFFICEID/0C1D1

LOCAL SECURITY ADMINISTRATION COMMANDS HE LSA Note: These entries are only applicable if you have the LSA rights set up in your sign-in (LSA=Local Security Administrator)TO DISPLAY THE SIGN BANK OF YOUR OWN OFFICE JCDTO DISPLAY PREFERENCES FOR ANOTHER USER’S SIGN IN JGD1122ABTO ADD A NEW SIGN IN JGA1122AB/USN-USER’S NAME/DUTA-SUwhere 1122AB is the 6 character alphanumeric sign in allotted to each user;USN is the user’s name.Maximum 8 characters can be added in this field;DUTA is the duty code assigned to the Sign-In.Note:If Duty Code is not Specified,then the Default assignment is AS.

TO CANCEL AN EXISTING SIGN IN JGX1122ABTO RESET THE PASSWORD OF A SIGN IN TO “AMADEUS 1” JGR1122AB/PWDTO UPDATE AN EXISTING SIGN IN JGU1122AB/PWR-N/MUL-Y where PWR-N will remove the password prompt from the sign in1122AB;MUL-Y will allow the user to sign in to multiple terminals at the same timeTO RESTRICT A PARTICULAR SIGN-IN FROM DOING JGU/PACA-QANY ENTRY STARTING WITH “Q”

MANAGE YOUR SIGN BANK WITH LSA RIGHTS

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SIGN IN ATTRIBUTES HE JGUTO ATTACH A PASSWORD TO YOUR OWN SIGN-IN JGU/PWR-YTO ATTACH A LANGUAGE PREFERENCE( FRENCH) JGU/LNG-FR Note: HEJGU, MS211 TO DISPLAY TIMINGS BY THE 12 HOUR CLOCK JGU/TCM-12TO GET THE DISTANCE IN KILOMETRES JGU/DIS-KTO DISPLAY SECURITY PROFILE OF THE SIGN IN JGD/STO DISPLAY THE RIGHTS AND DUTIES OF THE SIGN IN JGD/RTO DISPLAY THE PREFERENCES OF THE SIGN IN JGD/PTO DISPLAY CURRENCY PREFERENCES FOR JGD/C CARS/HOTEL/FARES/TICKETING

VISIT GGAMAINTKT FOR RESERVATION AND TICKET GUIDELINES

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GENERAL DOS AND DONTS FOR RESERVATIONS

1. DO NOT USE FICTITIOUS PASSENGER NAMES OR SPECULATIVE SEGMENTS TO BLOCK SPACE.

2. ENSURE PASSENGER NAMES ARE IDENTICAL TO TRAVEL DOCUMENTS AND PASSPORTS INCLUDING COMPLETE FIRST NAMES.

3. DO NOT CANCEL AN HL (WAITLIST) SEGMENT AND REBOOK THE SAME FLIGHT AS HK (CONFIRMED) IN ONE

TRANSACTION AS IT MAY CAUSE REJECT IN THE AIRLINE SYSTEM. 4. DO NOT CANCEL AND REBOOK SEGMENTS FOR THE PURPOSE OF EXTENDING THE AIRLINE’S TIME LIMIT

AS IT IS CONSIDERED A SYSTEM ABUSE BY CARRIER AND MAY RESULT IN A PNR CANCELLATION BY THE CARRIER.

5. DO NOT OVERRIDE MINIMUM CONNECTING TIME WARNINGS GENERATED BY THE SYSTEM AT END

TRANSACTION. 6. DELETE (DL)RATHER THAN CANCEL(XE) ALL INACTIVE SEGMENTS WITH STATUS CODES HX/NO/UC/UN. 7. ALWAYS ADVISE THE TICKET TIME LIMITS TO THE CARRIER THROUGH AN OSI MESSAGE.

8. DO NOT INSERT DUPLICATE TICKET NUMBERS IN SSR/OSI, IF FA/FH ELEMENT ALREADY EXIST. 9. DO NOT MAKE ANY MODICATIONS TO A PNR IN THE SAME TRANSACTION AS A SPLIT. ENSURE YOU HAVE

RECEIVED THE RECORD LOCATOR IN THE NEW PNR AND ONLY THEN PROCEED FOR ANY MODIFICATIONS.

10. DO NOT USE ANY OF THESE SPECIAL CHARACTERS OR SYMBOLS (. ; : # $) IN AP, OSI AND SSR FIELDS IN THE PNR..THEY ARE NOT RECOGNIZED BY THE AIRLINE SYSTEMS;HENCE THEY CAN BE REJECTED UPON TRANSMISSION.

11. CONTACT NUMBERS SHOULD BE PUT IN THE OSI FIELD.

12. DO NOT RE-USE AN INACTIVE PNR WHICH HAS EXPIRED OR HAS BEEN CANCELLED FOR ANY REASON. INSTEAD OF THIS THE RPP ENTRY CAN BE USED TO COPY THE PASSENGER’S DATA TO CREATE A NEW PNR.

13. USE THE DIRECT ACCESS AVAILABILITY DISPLAY TO BOOK A SEAT ON THE AIRLINE PARTICIPATING IN DIRECT

ACCESS (*) LEVEL. 14. DO NOT USE THE SB ENTRY TO REBOOK FLIGHTS ORIGINALLY BOOKED IN STANDARD ACCESS. CANCEL

AND REBOOK IN 2 TRANSACTIONS IS RECOMMENDED. 15. DO NOT CANCEL AND REBOOK A HOTEL SEGMENT IF A CONFIRMATION NUMBER IS PENDING.

16. DO NOT IGNORE A (HOTEL) RESERVATION OR CHANGE IT BEFORE END OF TRANSACTION, AS IT IS STILL A VALID TRANSACTION IN THE HOTEL SYSTEM.

17. IN CASE THERE IS A NEED TO MODIFY AN EXISTING HOTEL SEGMENT, PLEASE CHECK HEHTLXX, UNDER CRITICAL OPTIONS.

18. IN CASE THE CHECK IN IS WITHIN 24 HOURS, THE TRAVEL AGENT SHOULD ALSO CHECK WITH THE PROPERTY DIRECTLY REGARDING ANY MODIFICATIONS MADE.

19. BEFORE CANCELLING A SEGMENT ALWAYS CHECK THE CANCELLATION POLICY OF THE PROPERTY. THE

MOST ACCURATE CANCELLATION POLICY IS RETURNED BY DOING RTSVCH3 WHERE 3 IS THE HOTEL SEGMENT NUMBER IN THE PNR.

20. AFTER CANCELLATION MAKE SURE A CX MESSAGE IS RETURNED IN YOUR PNR.

VISIT GGAMAINTKT FOR RESERVATION AND TICKET GUIDELINES

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Visit us at : www.amadeus.in

Amadeus Offices in the Indian subcontinentPlot No. 7, Local Shopping Centre, Sector-C,

Pocket 6 & 7, Vasant Kunj, New Delhi - 110 070 Tel: +91 11 41336600 Fax: +91 11 26891300

STATIONS TEL NO FAX NO.

Agartala Tel.: +91 9862576100Agra Tel.: +91 562 2226136 Ahmedabad Tel.: +91 79 26440639 Fax: +91 79 26440639Bangalore Tel.: +91 80 25591095 Fax: +91 80 25091165Bhubaneshwar Tel.: +91 9238595224Calicut Tel.: +91 495 2727698Chandigarh Tel.: +91 172 2703713 Fax: +91 172 2711332Chennai Tel.: +91 44 28297501 Fax: +91 44 28297600Coimbatore Tel.: +91 422 4214217Colombo Tel.: +94 11 2321194 Fax: +94 11 5342007Dhaka Tel.: +88 02 8330111 Fax: +88 02 9346177Goa Tel.: +91 832 2437411 Fax: +91 832 2437409Guwahati Tel.: +91 361 2665875 Fax: +91 361 2662509Hyderabad Tel.: +91 40 23212681 Fax: +91 40 23210176Indore Tel.: +91 731 2566681Jaipur Tel.: +91 141 2365100 Fax: +91 141 2365300Jalandhar Tel.: +91 181 2457352 Fax: +91 181 2459289Jammu & Kashmir Tel.: +91 9906466386Kanpur Tel.: +91 512 2312445 Fax: +91 512 2310533Kathmandu Tel.: +977 1 4239216 Kochi Tel.: +91 484 2358870 Fax: +91 484 2358872Kolkata Tel.: +91 33 22805320 Fax: +91 33 22806904Lucknow Tel.: +91 522 2286137 Fax: +91 522 2286135Mangalore Tel.: +91 824 2446493 Fax: +91 824 2440536Mumbai Tel.: +91 22 24960708 Fax: +91 22 24975510Nagpur Tel.: +91 712 2529971 Fax: +91 712 2524587Patna Tel.: +91 9304871148Pune Tel.: +91 20 26059133 Fax: +91 20 26059133Raipur Tel.: +91 9826806544Rajkot Tel.: +91 9825113018Thiruvananthapuram Tel.: +91 471 2466385 Fax: +91 471 2466387Trichy Tel.: +91 431 2400233Vadodara Tel.: +91 265 2338357 Fax: +91 265 2337043Varanasi Tel.: +91 542 2500675 Fax: +91 542 2347955Visakhapatnam Tel.: +91 9949201349