AMA CAT BOS Faculty Photos - AMA - American Management Association

HOW TO COMMUNICATE WITH DIPLOMACY,TACT AND CREDIBILITY

600

AM

A W

ay

Sara

nac

Lake

, NY

1298

3-55

34

No

np

rofi

tU

.S. P

ost

age

PA

IDA

mer

ican

Man

agem

ent

Ass

oci

atio

n In

tern

atio

nal

Imp

ort

ant

com

pan

y m

ail.

If t

he

add

ress

ee is

no

lo

ng

er w

ith

yo

ur

com

pan

y, p

leas

e d

eliv

er t

o y

ou

r o

rgan

izat

ion

’s m

anag

er o

f h

um

an r

eso

urc

es.

Key benefits

1.2 CEUs

www.amanet.org/2206

Who should attendBusiness professionals who want the skills to communicate in a positive, professional manner no matter what the situation.

• Manage the impact your communication has on your image

• Define and leverage your communication style

• Develop and demonstrate better listening skills

• Eliminate weak responses with power phrases

• Explore communication style differences and learn to flex your own style

• Recognize the impact of stress on communication and be able to adjust for it

LE

AR

N M

OR

E:

ww

w.a

man

et.o

rg/a

nnua

lpas

s

1-80

0-26

2-96

99

Men

tion

offe

r co

de K

M2

Acc

ess

to m

ost

AM

A C

lass

roo

m S

emin

ars

and

ALL

Liv

e O

nlin

e Se

min

ars

Acc

ess

to A

LL A

MA

Cla

ssro

om

an

d L

ive

On

line

Sem

inar

s, E

xpre

ss S

kills

Co

urs

es

and

Web

inar

s

ANN

UAL

PASS

ALL-

ACCE

SS P

ASS

Term

s an

d co

nditi

ons

appl

y.

SAV

E $

250

RE

GIS

TE

R T

OD

AY

!w

ww

.am

anet

.org

| 1-

800-

262-

9699

Regi

ster

by

Feb.

28,

201

9*M

entio

n of

fer

code

LK

96

*TER

MS

AND

COND

ITIO

NS: O

ffer C

ode

LK96

exp

ires F

eb. 2

8, 2

019,

and

ca

nnot

be

com

bine

d w

ith a

ny o

ther

pro

mot

iona

l offe

r(s).

This

offe

r is v

alid

on

ly w

hen

appl

ied

to n

ew re

gist

ratio

ns a

nd c

anno

t be

appl

ied

to tr

ansf

ers,

canc

ella

tions

or G

SA o

r SLS

con

tract

pric

ing.

Indi

vidua

ls el

igib

le fo

r GSA

or

SLS

cont

ract

pric

ing

mus

t cho

ose

betw

een

thei

r con

tract

pric

e or

this

disc

ount

ap

plie

d to

the

AMA

Mem

ber r

ate

and

mus

t ref

eren

ce th

e of

fer c

ode

whe

n pl

acin

g th

eir o

rder

. AM

A An

nual

Pas

ses/A

ll-Ac

cess

Pas

ses,

AMA

Certi

ficat

es,

AMA

Sem

inar

Sav

ings

Pas

ses,

AMA

Web

inar

s, Ex

pres

s Ski

lls C

ours

es a

nd

third

par

ty-d

elive

red

prog

ram

s ava

ilabl

e th

roug

h AM

A ar

e no

t elig

ible

for t

his

offe

r. Pr

ices a

nd sc

hedu

les a

re su

bjec

t to

chan

ge w

ithou

t not

ice.

Get o

ne y

ear o

f unl

imite

d tr

aini

ng!

AM

A c

an c

ome

to y

ou!

We’

ll d

eliv

er o

ur s

emin

ars,

tailo

red

or fu

lly

cust

omiz

ed, t

o yo

ur

loca

tion.

Dev

elop

team

s of

8 o

r m

ore,

a d

ivis

ion,

or

your

ent

ire

orga

niza

tion.

To

lear

n m

ore,

cal

l 1-8

77-8

80-0

264.

Stre

tch

your

trai

ning

dol

lars

with

thes

e GR

EAT

OFFE

RS!

FOLL

OW

US

Seminar highlightsDay 1

• Understanding how perception and image can

impact others’ perceptions of you

• Using the Insight Inventory® to learn how style

affects your communication effectiveness

• Identifying and removing the roadblocks to

effective communication

• Describing the Know-Feel-Do model of

communicating

Day 2• Implementing and practicing strategies for

powerful communication

• Applying good listening skills in order to

communicate with diplomacy, tact and credibility

• Defining the five actions that make for

credible communication

• Being aware of your “hot buttons,” and preparing

before you face these situations

To register and see full Classroom and Live Online schedules, visit

www.amanet.org/2206 or call 1-800-262-9699.

Feb. 4-5. . . . . . . New York, NYFeb. 7-8. . . . . . . Chicago, ILFeb. 11-12. . . . . San Francisco, CAFeb. 14-15. . . . . Arlington, VAFeb. 14-15. . . . . Atlanta, GAFeb. 25-26. . . . . Cincinnati, OHFeb. 25-26. . . . . Los Angeles, CAFeb. 28-Mar. 1 . New York, NY WFeb. 28-Mar. 1 . Seattle, WAMarch 4-5 . . . . . Atlanta, GAMarch 4-5 . . . . . Chicago, ILMarch 7-8 . . . . . Philadelphia, PA

March 11-12 . . . Boston, MAMarch 14-15 . . . New York, NYMarch 18-19 . . . Dallas, TXMarch 21-22 . . . Arlington, VAMarch 28-29 . . . San Francisco, CAApril 1-2 . . . . . . Arlington, VAApril 4-5 . . . . . . Chicago, ILApril 11-12 . . . . New York, NYApril 15-16 . . . . Arlington, VA WApril 15-16 . . . . Atlanta, GAApril 22-23 . . . . St Pete Beach, FLApril 25-26 . . . . Houston, TX

April 25-26 . . . . San Francisco, CAApril 29-30 . . . . Scottsdale, AZMay 2-3 . . . . . . Atlanta, GAMay 2-3 . . . . . . Chicago, ILMay 6-7 . . . . . . New York, NYMay 9-10 . . . . . Arlington, VAMay 9-10 . . . . . Newport Beach, CAMay 13-14 . . . . . San Francisco, CA W

The instructor gave me the

tools necessary not only to

tolerate my co-workers but to

want to work with some of my

previously most challenging

people…. I highly

recommend this course.

—Drew B.

“

”

C Classroom L Live Online O Onsite

ScheduleW: Special Session for Women

Price: $2,195 Non-members - $1,995 Members

1254

08

Feb. 11-14March 25-28

April 8-11May 6-9

Live Online

C L O

Seminars for BETTER COMMUNICATION SKILLS

CONNECT with PURPOSE

Each time you interact with a colleague, client or executive, you have an opportunity to strengthen a business relationship—but without the right skills, that chance will likely be missed.

Like good writing, effective communication has many facets, from clarity and focus to listening and understanding—all of which must work well together. AMA offers you a comprehensive range of skills to help you stay present and focused in your conversations and use effective verbal and non-verbal skills. Our courses can also help you improve your writing, prepare professional, on-target presentations, and much more.

Practice what you learn with the guidance of our expert faculty of business practitioners, in person or in our virtual classrooms.

SAVE $250! Register by February 28, 2019. Use offer code LK96.

See back panel for details on this special offer and our unlimited training options

Learn more at www.amanet.org or call 1-800-262-9699.

Make every conversation count

$250OFF

See back for details


600

AM

A W

ay

Sara

nac

Lake

, NY

1298

3-55

34

No

np

rofi

tU

.S. P

ost

age

PA

IDA

mer

ican

Man

agem

ent

Ass

oci

atio

n In

tern

atio

nal

Imp

ort

ant

com

pan

y m

ail.

If t

he

add

ress

ee is

no

lo

ng

er w

ith

yo

ur

com

pan

y, p

leas

e d

eliv

er t

o y

ou

r o

rgan

izat

ion

’s m

anag

er o

f h

um

an r

eso

urc

es.

Key benefits

1.2 CEUs

www.amanet.org/2206








LE

AR

N M

OR

E:

ww

w.a

man

et.o

rg/a

nnua

lpas

s

1-80

0-26

2-96

99

Men

tion

offe

r co

de K

M2

Acc

ess

to m

ost

AM

A C

lass

roo

m S

emin

ars

and

ALL

Liv

e O

nlin

e Se

min

ars

Acc

ess

to A

LL A

MA

Cla

ssro

om

an

d L

ive

On

line

Sem

inar

s, E

xpre

ss S

kills

Co

urs

es

and

Web

inar

s

ANN

UAL

PASS

ALL-

ACCE

SS P

ASS

Term

s an

d co

nditi

ons

appl

y.

SAV

E $

250

RE

GIS

TE

R T

OD

AY

!w

ww

.am

anet

.org

| 1-

800-

262-

9699

Regi

ster

by

Feb.

28,

201

9*M

entio

n of

fer

code

LK

96

*TER

MS

AND

COND

ITIO

NS: O

ffer C

ode

LK96

exp

ires F

eb. 2

8, 2

019,

and

ca

nnot

be

com

bine

d w

ith a

ny o

ther

pro

mot

iona

l offe

r(s).

This

offe

r is v

alid

on

ly w

hen

appl

ied

to n

ew re

gist

ratio

ns a

nd c

anno

t be

appl

ied

to tr

ansf

ers,

canc

ella

tions

or G

SA o

r SLS

con

tract

pric

ing.

Indi

vidua

ls el

igib

le fo

r GSA

or

SLS

cont

ract

pric

ing

mus

t cho

ose

betw

een

thei

r con

tract

pric

e or

this

disc

ount

ap

plie

d to

the

AMA

Mem

ber r

ate

and

mus

t ref

eren

ce th

e of

fer c

ode

whe

n pl

acin

g th

eir o

rder

. AM

A An

nual

Pas

ses/A

ll-Ac

cess

Pas

ses,

AMA

Certi

ficat

es,

AMA

Sem

inar

Sav

ings

Pas

ses,

AMA

Web

inar

s, Ex

pres

s Ski

lls C

ours

es a

nd

third

par

ty-d

elive

red

prog

ram

s ava

ilabl

e th

roug

h AM

A ar

e no

t elig

ible

for t

his

offe

r. Pr

ices a

nd sc

hedu

les a

re su

bjec

t to

chan

ge w

ithou

t not

ice.

Get o

ne y

ear o

f unl

imite

d tr

aini

ng!

AM

A c

an c

ome

to y

ou!

We’

ll d

eliv

er o

ur s

emin

ars,

tailo

red

or fu

lly

cust

omiz

ed, t

o yo

ur

loca

tion.

Dev

elop

team

s of

8 o

r m

ore,

a d

ivis

ion,

or

your

ent

ire

orga

niza

tion.

To

lear

n m

ore,

cal

l 1-8

77-8

80-0

264.

Stre

tch

your

trai

ning

dol

lars

with

thes

e GR

EAT

OFFE

RS!

FOLL

OW

US









communicating



















people…. I highly


—Drew B.

“

”




1254

08

Feb. 11-14March 25-28

April 8-11May 6-9

Live Online

C L O










$250OFF



600

AM

A W

ay

Sara

nac

Lake

, NY

1298

3-55

34

No

np

rofi

tU

.S. P

ost

age

PA

IDA

mer

ican

Man

agem

ent

Ass

oci

atio

n In

tern

atio

nal

Imp

ort

ant

com

pan

y m

ail.

If t

he

add

ress

ee is

no

lo

ng

er w

ith

yo

ur

com

pan

y, p

leas

e d

eliv

er t

o y

ou

r o

rgan

izat

ion

’s m

anag

er o

f h

um

an r

eso

urc

es.

Key benefits

1.2 CEUs

www.amanet.org/2206








LE

AR

N M

OR

E:

ww

w.a

man

et.o

rg/a

nnua

lpas

s

1-80

0-26

2-96

99

Men

tion

offe

r co

de K

M2

Acc

ess

to m

ost

AM

A C

lass

roo

m S

emin

ars

and

ALL

Liv

e O

nlin

e Se

min

ars

Acc

ess

to A

LL A

MA

Cla

ssro

om

an

d L

ive

On

line

Sem

inar

s, E

xpre

ss S

kills

Co

urs

es

and

Web

inar

s

ANN

UAL

PASS

ALL-

ACCE

SS P

ASS

Term

s an

d co

nditi

ons

appl

y.

SAV

E $

250

RE

GIS

TE

R T

OD

AY

!w

ww

.am

anet

.org

| 1-

800-

262-

9699

Regi

ster

by

Feb.

28,

201

9*M

entio

n of

fer

code

LK

96

*TER

MS

AND

COND

ITIO

NS: O

ffer C

ode

LK96

exp

ires F

eb. 2

8, 2

019,

and

ca

nnot

be

com

bine

d w

ith a

ny o

ther

pro

mot

iona

l offe

r(s).

This

offe

r is v

alid

on

ly w

hen

appl

ied

to n

ew re

gist

ratio

ns a

nd c

anno

t be

appl

ied

to tr

ansf

ers,

canc

ella

tions

or G

SA o

r SLS

con

tract

pric

ing.

Indi

vidua

ls el

igib

le fo

r GSA

or

SLS

cont

ract

pric

ing

mus

t cho

ose

betw

een

thei

r con

tract

pric

e or

this

disc

ount

ap

plie

d to

the

AMA

Mem

ber r

ate

and

mus

t ref

eren

ce th

e of

fer c

ode

whe

n pl

acin

g th

eir o

rder

. AM

A An

nual

Pas

ses/A

ll-Ac

cess

Pas

ses,

AMA

Certi

ficat

es,

AMA

Sem

inar

Sav

ings

Pas

ses,

AMA

Web

inar

s, Ex

pres

s Ski

lls C

ours

es a

nd

third

par

ty-d

elive

red

prog

ram

s ava

ilabl

e th

roug

h AM

A ar

e no

t elig

ible

for t

his

offe

r. Pr

ices a

nd sc

hedu

les a

re su

bjec

t to

chan

ge w

ithou

t not

ice.

Get o

ne y

ear o

f unl

imite

d tr

aini

ng!

AM

A c

an c

ome

to y

ou!

We’

ll d

eliv

er o

ur s

emin

ars,

tailo

red

or fu

lly

cust

omiz

ed, t

o yo

ur

loca

tion.

Dev

elop

team

s of

8 o

r m

ore,

a d

ivis

ion,

or

your

ent

ire

orga

niza

tion.

To

lear

n m

ore,

cal

l 1-8

77-8

80-0

264.

Stre

tch

your

trai

ning

dol

lars

with

thes

e GR

EAT

OFFE

RS!

FOLL

OW

US









communicating



















people…. I highly


—Drew B.

“

”




1254

08

Feb. 11-14March 25-28

April 8-11May 6-9

Live Online

C L O










$250OFF


HOW

TO COMM

UN

ICATE WITH

DIPLOM

ACY,TACT AN

D CR

EDIB

ILITY

600 AMA Way Saranac Lake, NY 12983-5534

NonprofitU.S. Postage

PAIDAmerican Management

Association International

Important company mail. If the addressee is no longer with your company, please deliver to your organization’s manager of human resources.

Key benefits

1.2 CEU

s

ww

w.am

anet.o

rg/2206

Who should attend

Bu

siness p

rofessio

nals w

ho

wan

t the skills to

co

mm

un

icate in a p

ositive, p

rofessio

nal m

ann

er no

m

atter wh

at the situ

ation

.

• M

anag

e the im

pact yo

ur co

mm

un

ication

has o

n yo

ur im

age

• D

efin

e and

leverage yo

ur co

mm

un

ication

style

• D

evelop

and

dem

on

strate better listen

ing

skills

• Elim

inate w

eak respo

nses w

ith p

ow

er ph

rases

• Exp

lore co

mm

un

ication

style differen

ces and

learn to

flex yo

ur o

wn

style

• R

ecog

nize th

e imp

act of stress o

n co

mm

un

ication

and

be ab

le to ad

just fo

r it

LEARN MORE:www.amanet.org/annualpass

1-800-262-9699

Mention offer code KM2

Access to most AMA Classroom Seminars and ALL Live Online Seminars

Access to ALL AMA Classroom and Live Online Seminars, Express Skills Courses

and Webinars

ANNUAL PASS

ALL-ACCESS PASS

Terms and conditions apply.

SAVE $250

REGISTER TODAY!www.amanet.org | 1-800-262-9699

Register by Feb. 28, 2019*Mention offer code LK96

*TERMS AND CONDITIONS: Offer Code LK96 expires Feb. 28, 2019, and cannot be combined with any other promotional offer(s). This offer is valid only when applied to new registrations and cannot be applied to transfers, cancellations or GSA or SLS contract pricing. Individuals eligible for GSA or SLS contract pricing must choose between their contract price or this discount applied to the AMA Member rate and must reference the offer code when placing their order. AMA Annual Passes/All-Access Passes, AMA Certificates, AMA Seminar Savings Passes, AMA Webinars, Express Skills Courses and third party-delivered programs available through AMA are not eligible for this offer. Prices and schedules are subject to change without notice.

Get one year of unlimited training!

AMA can come to you! We’ll deliver our seminars, tailored or fully customized, to your location. Develop teams of 8 or more, a division, or your entire organization. To learn more, call 1-877-880-0264.

Stretch your training dollars with these GREAT OFFERS!

FOLLOW US

Seminar highlights

Day 1

• U

nd

erstand

ing

ho

w p

erceptio

n an

d im

age can

imp

act oth

ers’ percep

tion

s of yo

u

• U

sing

the In

sigh

t Inven

tory

® to learn

ho

w style

affects you

r com

mu

nicatio

n effectiven

ess

• Id

entifyin

g an

d rem

ovin

g th

e road

blo

cks to

effective com

mu

nicatio

n

• D

escribin

g th

e Kn

ow

-Feel-Do

mo

del o

f

com

mu

nicatin

g

Day 2

• Im

plem

entin

g an

d p

racticing

strategies fo

r

po

werfu

l com

mu

nicatio

n

• A

pp

lying

go

od

listenin

g skills in

ord

er to

com

mu

nicate w

ith d

iplo

macy, tact an

d cred

ibility

• D

efin

ing

the fi

ve action

s that m

ake for

credib

le com

mu

nicatio

n

• B

eing

aware o

f you

r “ho

t bu

tton

s,” and

prep

aring

befo

re you

face these situ

ation

s

To reg

ister and

see full C

lassroo

m an

d Live O

nlin

e sched

ules, visit

ww

w.am

anet.o

rg/2206 o

r call 1-800-262-9699.

Feb. 4-5.......N

ew York, N

YFeb. 7-8.......

Chicago, IL

Feb. 11-12.....San Francisco, C

AFeb. 14-15.....

Arlington, VA

Feb. 14-15.....A

tlanta, GA

Feb. 25-26.....C

incinnati, OH

Feb. 25-26.....Los A

ngeles, CA

Feb. 28-Mar. 1 .

New

York, NY W

Feb. 28-Mar. 1 .

Seattle, WA

March 4-5

.....A

tlanta, GA

March 4-5

.....C

hicago, ILM

arch 7-8.....

Philadelphia, PA

March 11-12

...Boston, M

AM

arch 14-15...

New

York, NY

March 18-19

...D

allas, TXM

arch 21-22...

Arlington, VA

March 28-29

...San Francisco, C

AA

pril 1-2 ......A

rlington, VAA

pril 4-5 ......C

hicago, ILA

pril 11-12 ....N

ew York, N

YA

pril 15-16 ....A

rlington, VA W

April 15-16 ....

Atlanta, G

AA

pril 22-23 ....St Pete Beach, FL

April 25-26 ....

Houston, TX

April 25-26 ....

San Francisco, CA

April 29-30 ....

Scottsdale, AZ

May 2-3 ......

Atlanta, G

AM

ay 2-3 ......C

hicago, ILM

ay 6-7 ......N

ew York, N

YM

ay 9-10 .....A

rlington, VAM

ay 9-10 .....N

ewport Beach, C

AM

ay 13-14 .....San Francisco, CA

W

The instructor g

ave me the


tolerate my co-w

orkers but to

want to w

ork with som

e of my

previously m

ost challenging

peop

le…. I hig

hly

recomm

end this course.

—

Drew

B.

“

”

C Classroom

L Live O

nlineO

Onsite

ScheduleW

: Special Session for Wom

en

Price: $2,195 No

n-m

emb

ers - $1,995 Mem

bers

125408

Feb. 11-14M

arch 25-28A

pril 8-11M

ay 6-9

Live Online

CL

O

Seminars for

BETTER

COM

MU

NICA

TION

SKILLS

CONN

ECT w

ith PURPOSE

Each time you interact w

ith a colleague, client or executive, you have an opportunity to strengthen a business relationship—

but without

the right skills, that chance will likely be m

issed.

Like good writing, effective com

munication has m

any facets, from

clarity and focus to listening and understanding—all of w

hich must

work w

ell together. AM

A offers you a com

prehensive range of skills to help you stay present and focused in your conversations and use effective verbal and non-verbal skills. O

ur courses can also help you im

prove your writing, prepare professional, on-target presentations,

and much m

ore.

Practice what you learn w

ith the guidance of our expert faculty of business practitioners, in person or in our virtual classroom

s.

SAV

E $250! R

egister b

y Febru

ary 28, 2019. Use o

ffer cod

e LK96.

See back p

anel fo

r details o

n th

is special o

ffer and

ou

r un

limited

trainin

g o

ptio

ns

Learn more at w

ww

.amanet.org or call 1-800-262-9699.


$250OFF


AMA seminars are GSA approved and all AMA programs can be delivered onsite • 1-800-262-9699 • www.amanet.org

To register and see full Classroom and Live Online schedules,

visit www.amanet.org/2532 or call 1-800-262-9699.

COMMUNICATING UP, DOWN AND ACROSSTHE ORGANIZATION

GETTING RESULTSWITHOUT AUTHORITY


MORE COMMUNICATION SKILLSFor information about schedules, credits and prices, visit www.amanet.org/communication



Key benefits

Seminar highlights

1.2 CEUs/12 PDUs

www.amanet.org/2203 C L O

Who should attendBusiness professionals who want to be strong, passionate and effective communicators who can speak to a variety of audiences across organizational boundaries.

Day 1• Solving workplace communication issues

• Using communication to develop influence and

improve productivity

• Exhibiting a strong sense of confidence and

external image

• Applying strategies to build rapport and

identification with colleagues

• Targeting your message to the situation

Day 1• Recognizing your personal power

• Learning attributes of effective/ineffective influencers

• Principles of reciprocity, building relationships and

partnerships

• Learning approaches to conflict resolution

• Using a win-win mindset

Day 2• Planning effective messaging in teams when

multi-level members are present

• Using message-framing strategies to create a

responsive environment

• Delivering messages that promote clear, productive

communication

• Motivating and influencing throughout the

organization

• Practicing various motivational and

presentation formats

Day 2• Key components of persuasive communication skills

• Selling your position by providing evidence

• Connecting emotionally with others

• Giving and receiving feedback

• Getting better results through negotiation

• Analyze situations and plan your message

• Get heard regardless of where you sit in the organization

• Apply strategies to influence and motivate others

• Use communication to impact how much influence you have

• Exhibit strong self-confidence with peers and managers

Now I have a set of tools and

resources that I can apply

to my work environment to

propel me to the next level.

The trainer provided relevant

case studies and professional

experiences.

—Wanda M.

The curriculum was effective in

illustrating how an understanding

of basic personality quadrants can

strengthen existing work relationships

and help to create new ones.

—Raymond H.

“

“

ScheduleClassroom

ScheduleClassroom

AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).

Key benefits

Seminar highlights


Who should attendThose who need to get work done through others—or who need to convince another person to buy into an idea or follow up on a request.

• Establish or regain credibility so you can influence people

• Effectively use your power base to persuade others

• Develop and grow relationships within your organization and beyond

• Create a collaborative work environment for faster, better results

• Let communication differences work for, not against, you

• Successfully sell your ideas and implement change

Effectively Communicating in the Momentwww.amanet.org/2031

Apply preemptive, in-the-moment strategies to excel when communicating in unscripted situations, and learn to manage emotional and physiological reactions.

Communication and Interpersonal Skills for Technical Professionals www.amanet.org/2576 C O

Get the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize business interactions.

Strategies for Developing Effective Presentation Skillswww.amanet.org/2519 C O

Build skills to present your ideas with conviction and poise—and without fear. Get tips on handling challenging situations, make an in-class presentation and receive expert feedback.

Moving Ahead: Breaking Behavior Patterns that Hold You Backwww.amanet.org/2255 C O

Resisting authority, overreacting to stress and similar behaviors can sabotage your career. Change your professional image by overcoming destructive workplace patterns.

AMA’s 2-Day Business Writing Workshopwww.amanet.org/2211 C L O

Get basic formats and formulas to help you tackle any kind of writing task and effectively communicate your messages. Bring a current project and get one-on- one feedback.

Expanding Your Influence: Understanding the Psychology of Persuasion www.amanet.org/2204 C L O

Learn how to build your influence by applying these principles to crucial business interactions, from managing, mentoring and negotiating to conversations, writing and presentations.

Mastering the Art of Critical Conversations www.amanet.org/2146

C O

Practice using real-life models to conduct difficult conversations on any topic. Gain the skills and summon the courage to step up, speak openly and get real results.

Assertiveness Training for Women in Businesswww.amanet.org/2528 C L O

Explore unique challenges women in business face—and learn techniques to handle almost any situation you’re likely to encounter without seeming overbearing.

Negotiating to Win www.amanet.org/2513 C L O

Few understand the techniques available to them when they negotiate. Get a step-by-step guide to effectively negotiating the positive outcome you want.

Managing Emotions in the Workplace®: Strategies for Successwww.amanet.org/2540 C O

Grasp how to keep your emotions in perspective, discover how to express yourself openly and honestly, and use emotional intelligence to establish better relationships.

Responding to Conflict: Strategies for Improved Communicationwww.amanet.org/2115 C L O

Learn to manage disagreements in a positive manner—or avoid them altogether. You’ll also develop greater awareness of your emotional triggers and how to control them.

1.2 CEUs

Building Better Work Relationships:

New Techniques for Results-Oriented

Communication www.amanet.org/2235 C L O

Differences are a positive force if you know how to harness them. Step up and become a “conscious communicator” with this course as you develop greater self-awareness, analyze situations, and consciously select and use productive communication strategies.

Best Seller

I liked working in groups and with partners. The teaching

method is “hands on,” which works best for me. Writing

down my takeaways/goals at the end of each chapter is

very helpful and useful for implementing the new ideas.

—Melody S. ”

“

Feb. 4-5. . . . . . . New York, NYFeb. 11-12. . . . . Arlington, VAFeb. 28-Mar. 1 . San Francisco, CAMarch 7-8 . . . . . Boston, MAMarch 21-22 . . . Chicago, IL

April 4-5 . . . . . . New York, NYApril 18-19 . . . . Arlington, VAMay 6-7 . . . . . . Dallas, TXMay 16-17 . . . . New York, NY

Feb. 4-5. . . . . . . New York, NYFeb. 6-7. . . . . . . San Francisco, CAFeb. 11-12. . . . . Arlington, VAFeb. 13-14. . . . . Chicago, ILFeb. 27-28. . . . . Dallas, TXMarch 4-5 . . . . . Los Angeles, CAMarch 7-8 . . . . . Boston, MAMarch 14-15 . . . Atlanta, GA

April 1-2 . . . . . . Arlington, VAApril 8-9 . . . . . . New York, NYApril 11-12 . . . . Austin, TXApril 18-19 . . . . Chicago, ILApril 22-23 . . . . St Pete Beach, FLMay 6-7 . . . . . . Philadelphia, PAMay 16-17 . . . . San Francisco, CAMay 20-21 . . . . Scottsdale, AZ

March 18-27May 13-22

March 19-28May 7-16

Live Online

Live Online

For more courses visit www.amanet.org/communication

Price: $2,195 Non-members - $1,995 Members Price: $2,445 Non-members - $2,195 Members

”

”










Key benefits

Seminar highlights

1.2 CEUs/12 PDUs







external image







partnerships








communication


organization



















experiences.

—Wanda M.






—Raymond H.

“

“

ScheduleClassroom

ScheduleClassroom


Key benefits

Seminar highlights






















C O










1.2 CEUs





Best Seller





—Melody S. ”

“






March 19-28May 7-16

Live Online

Live Online



”

”










Key benefits

Seminar highlights

1.2 CEUs/12 PDUs







external image







partnerships








communication


organization



















experiences.

—Wanda M.






—Raymond H.

“

“

ScheduleClassroom

ScheduleClassroom


Key benefits

Seminar highlights






















C O










1.2 CEUs





Best Seller





—Melody S. ”

“






March 19-28May 7-16

Live Online

Live Online



”

”










Key benefits

Seminar highlights

1.2 CEUs/12 PDUs







external image







partnerships








communication


organization



















experiences.

—Wanda M.






—Raymond H.

“

“

ScheduleClassroom

ScheduleClassroom


Key benefits

Seminar highlights






















C O










1.2 CEUs





Best Seller





—Melody S. ”

“






March 19-28May 7-16

Live Online

Live Online



”

”

Documents

AMA CAT BOS Faculty Photos - AMA - American Management Association