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ALYSON A. PHILLIPS 101 S Ellwood Ave 536, Baltimore MD 21224 [email protected] Cell 586.615.9188 Hard-working, assertive, self-confident with demonstrated leadership skills in engineering, healthcare operations, project management, performance improvement, and change management; proven track record of leading diverse, top-performing teams, while increasing revenue, reducing costs, and implementing change. • Developed Value-Based Care delivery model and pilot program for Navy Surgeon General • Led effort to develop Centers of Excellence for Total Joint Replacement in Military Health System • Led enterprise Perioperative optimization across five Naval Hospitals supporting over 40,000 cases per year • Project Manager of multiple healthcare operations process improvement projects overseeing over 50 analysts • Developed an Operating Room (OR) performance dashboard to be implemented in over 50 Navy and Army Hospitals
by end of FY15 • Identified and Implemented over $400,000 of cost savings initiatives for Beaumont Hospitals in 2009 • Published “Alarm Management: Clinical Perspective” in Biomedical Instrumentation & Technology
PROFESSIONAL EXPERIENCE
JOHNS HOPKINS APPLIED PHYSICS LABORATORY LAUREL, MD Project Manager – US Navy Bureau of Medicine and Surgery MAR 2011 TO PRESENT • Specialize in value-based care planning and implementation, volume planning, population health management, clinical
work processes, resource allocation, patient capacity analysis, cost measurement Lean Six Sigma, and change management
• Led multiple teams at various Naval Hospitals and collaborated with clinical staff to analyze, map, and understand existing key work and administrative processes and patient flows, including space arrangements and resource allocation
• Led project team consisting of healthcare providers and systems engineers to re-engineer outpatient EMR program resulting in decreased documentation time and increased coding accuracy
Process Improvement Analyst MAR 2010 to MAR 2011 • Performed analysis of inpatient services that included patient flow, acuity adjusted staffing to census, procedure
scheduling, and capacity analysis. Outcomes included implementation of new discharge processes, new template for scheduled procedures that improved patient safety, and new processes to facilitate patient flow through the various stages of care.
• Performed analysis of multiple clinics that included patient flow, staffing, OR utilization, patient access to care, and provider/patient scheduling. Outcomes included new scheduling templates for patients resulting in increased appointment access and provider schedule balancing, decreasing patient backlog and an increase in surgical volume
• Improved clinic performance by measuring clinical performance, decreasing provider documentation time by 24% and decreasing patient time in clinic
BEAUMONT HEALTH SYSTEM/BEAUMONT SERVICES COMPANY, LLC. ROYAL OAK, MI Clinical Engineer JUL 2007 to MAR 2010 • Managed multiple Beaumont Commercialization Center (BCC) Usability Testing, observational studies, and clinical
trials on prototype/conceptual medical devices from outside medical device manufacturers • Conducted patient safety and quality investigations on patient incidents involving medical devices that occur within
Beaumont Hospitals improving patient safety • Managed new medical device/product evaluations and provided recommendations for future use in the hospital
including all Surgical Services areas, Pharmacy, Anesthesia, Respiratory Care, and Medical Surgical areas • Developed and implemented process improvement strategies and recommendations for the communication technology
on medical, surgical, and progressive units improving patient care and satisfaction by 20% and decreasing nurse disruptions by 30%
ACADEMICS AND CERTIFICATIONS • Dartmouth College – Master of Health Care Delivery Science – 2016 • The University of Michigan- Masters of Business Administration – 2010 • Michigan Technological University – Bachelors of Science – Biomedical Engineering – 2007 • Six Sigma Black Belt, American Society of Quality (ASQ)
