www.alturacs.com | salesinquiry@alturacs.com | 800.654.0715

AlturaEdge Managed ServicesImprove Your Operational Efficiency While Reducing Costs

Altura offers a wide variety of services, tailored to meet your everyday business needs. By transferring your day-to-day communication service and support to AlturaEdge Managed Services, you’ll gain operational efficiency at a predictable, fixed rate. Through the use of Altura’s advanced Network Operations Center (NOC) and business continuity services, you can be confident that your communication system is managed, monitored, and running 365 days a year - 24 hours per day.

Altura is one of Avaya’s largest authorized Avaya Edge Diamond business partners and a leading provider of communications applications, equipment, and services for voice and data networking solutions. Our internal procedures streamline the process for responding to service requests, which enable quicker response times. We have incorporated a nationwide branch structure to get closer to our customers and bring tremendous savings and added value for our clients with our expanded managed support services.

www.alturacs.com | salesinquiry@alturacs.com | 800.654.0715

ADvANCED MONiTOriNg AND MANAgEMENT

Our advanced monitoring and management service — Sentinel Edge Cloud — helps you gain greater reliability and efficiencies from your communications assets. With service offerings that proactively manage communication applications and infrastructure, Sentinel Edge Cloud assures that your Unified Communincations (UC) system is performing at the highest quality of service. You can be up and running quickly, without the need for servers, licenses and other overhead.

MANAgED SErviCES SUiTE OF OFFEriNgS:Altura offers a variety of services tailored to support your company’s telecommunications requirements, including the following managed services suite offerings.

Service Offer Sentinel Core Sentinel PlusBasic Alarm Monitoring 4

Break/Fix remote Only Support 4 4

Parts replacement 4 4

Support Desk 4 4

On-Site Dispatch 8x5 or 24x7 Optional Add On 4

Advanced Alarm Monitoring 4

Customer Notification 4

voice Quality Management 4

Configuration Management 4

Capacity Management 4

remote Moves Adds Changes, Deletions (MACD) 4

Change Management 4

release Management 4

Continuity Management 4

incident Management 4

Problem Management 4

Service Delivery Manager 4

vendor Management 4

www.alturacs.com | salesinquiry@alturacs.com | 800.654.07151335 South Acacia Avenue | Fullerton, CA 92831

ALTUrA ADvANTAgE SUPPOrT PLANS

Altura Advantage is the only service plan of its kind in the marketplace. it includes Altura’s best full-service with Avaya Support Advantage; remote monitoring; discounted MAC; four-hour emergency response; guaranteed price protection; next business day hardware replacement; software support; and multi-year discount agreements. Additional support services are available to meet your specific requirements including dedicated, on site, technician, working as an extension of your support staff.

CArriEr SErviCES

Altura and Telecom Brokerage inc. (TBi) provide “end-to-end” network services to enterprise customers. We provide competitive pricing and solutions from over 60+ different carriers with a 24-hour turnaround on quotes for network redundancy, SiP trunking, MPLS networking for QoS, telecom and wireless expense management plus more. Altura provides you with one single point of contact for all of your communication needs.

DAShBOArD vOiCE rEPOrTiNg

Sentinel Point is an impressive package of services designed to reduce and eliminate excessive costs and increase the overall performance of your Avaya and Nortel communications technology platform. The Sentinel Point Services Package enables Avaya and Nortel platform customers to track and manage their communications systems. A periodic assessment of the status of your communications network will ensure your communication network is running at peak performance. in addition, the visual data and key insights gained will help assist you in planning for your next upgrade and next-generation technology.

DiSASTEr rECOvErY SErviCES

Your communications systems are mission critical and should remain functional even in a disaster recovery situation. Altura’s disaster recovery and business continuity capabilities for your communications system reside in a hardened data center. During a disaster, calls will be sent to users’ cell phones, home phones, or other phones. Devices maintain full functionality including unified messaging, audio conferencing, and all other telephony capabilities. Altura offers remote off-site backup for many of the products we support, and store one or more of your latest backups at our Network Operations Center (NOC) facility. This process quickly allows you to quickly return to service and minimize disaster recovery time.

MULTi-vENDOr MANAgEMENT

Altura will take the hassle out of multi-vendor management by providing a single point of contact. We specialize in problem solving and coordinating vendor management to resolve issues in a timley manner. Altura takes the worry out of complex vendor manage- ment relationships, especially when interfacing with network service providers.

NOC SUPPOrT SErviCES

Simplify the process of monitoring and maintaining communications networks and applications with Sentinel Shield. From our NOC and Disaster recovery Center, Altura holistically monitors the performance of your communications infrastructure, quickly identifies any issue throughout the network, and proactively address the issue prior to an incident or system outage occurring. get peace-of-mind service for your entire iP Telephony infrastructure.

STrATEgiC ACCOUNT MANAgEMENT

To provide to our customers the highest level of service through ownership of the planning and support life cycle, Altura created the Advantage One program. The Advantage One team is staffed with designated Strategic Account Managers, Customer Service representatives, Service Delivery Managers, and Network Operations Center (NOC) engineering support staff. As a customer, you have a dedicated team assigned to you that is responsible for parts delivery and providing personal, on-site technical staff to ensure your system’s stability.

AlturaEdge Managed Services and Support Services cover a broad spectrum of new and existing technologies. With market-leading implementation and managed services for unified communications, data networking, wireless mobility, security, virtualization, cloud, and applications, Altura provides peace of mind service, operational stability, and adds efficiency to enterprise organizations nationwide.

To learn more about AlturaEdge Managed Services and Support Services, please visit us at: www.alturacs.com, or call us at 800-654-0715.