Alteva Mobility - Momentum Telecom...Sign On On first launch, you will be prompted to sign in. 1. Enter your Alteva username and password 2. Select if you would like Alteva Mobility

Alteva Mobility

©2013 Alteva. All Rights Reserved.

Mobility Overview

• Instant Messaging & Presence

• Voice Calling (VoIP)

• Voice Calling (Desk phone)

• Video Calling

• Alteva Call Services


Start Up

Desktop Installation

http://alteva.com/support/downloads/

Presenter

Presentation Notes

Installation Alteva will provide the download of the installer. Windows • Double click the installer executable and follow the installation instructions • Launch Alteva Mobility OS X • Double click the disk image • Copy the application into the “Applications” folder • Launch Alteva Mobility


Start Up

Sign On

On first launch, you will be prompted to sign in.

1. Enter your Alteva username and password

2. Select if you would like Alteva Mobility to remember your password

3. Select if you would like Alteva Mobility to automatically sign you in on subsequent launches

4. Click Sign In


Main Window Overview

The Main Window is where you will find all of your communicator tools to send messages to your contacts. • Your Avatar • Mobility Settings • Contacts List and Groups • Message History • Communicator Tools

Communicator

Tools *Click to dial icon

My Contacts

Communication History

Contact Filters

My Information

Dialer Directory

VOIP Call Video Call *Desk Phone

Message

Add and Filter Contacts

Chat Options

Dialer

Presenter

Presentation Notes

My Information – View and update your information, including presence, avatar and location My Room – Your permanent communication room. Participants can dial into your audio conference bridge. Contacts – View your contacts. Communication History – View previous chats and call. Chat – Start an instant message conversation with a selected contact. Call – Make an audio call to a selected contact (VoIP) Call from Phone – Make a click-to- dial call from your desk phone (or secondary device) Video Call – Make a video call to a selected client (VoIP) Share Desktop – Share your desktop with a selected contact, only the owner can share Add – Add a contact, group or conference


Communicator Window Overview

The Communicator Window is accessed from the Main Window and it allows the user to send instant messages and escalate to audio and video.

Communicator Tools

Contact name and presence

Emoticons menu

Options Chat

VOIP Call Desk Phone

Video Call

Message window

Message History

History links

Transfer File

Presenter

Presentation Notes

My Information – View and update your information, including presence, avatar and location My Room – Your permanent communication room. Participants can dial into your audio conference bridge. Contacts – View your contacts. Communication History – View previous chats and call. Chat – Start an instant message conversation with a selected contact. Call – Make an audio call to a selected contact (VoIP) Call from Phone – Make a click-to- dial call from your desk phone (or secondary device) Video Call – Make a video call to a selected client (VoIP) Share Desktop – Share your desktop with a selected contact, only the owner can share Add – Add a contact, group or conference


Presence and Status

Viewing your contact’s presence let’s you know if they are available or not. Contacts subscribe to one another to view presence information.


Adding Contacts

You can add contacts from your existing directories using the search tools. You can also add contacts manually.

Search for a contact 1

2

Click “Add” and select “Add Contacts”

Enter the contact’s information

Check to add

Right click on the name and

select “Add Contact” from

the menu


Edit Contacts

You can edit contacts from options menu by selecting view profile, unsubscribe, or remove.

Right click a contact to access the option menu

Select “View Profile”

Edit Contact Delete Contact

Click Options and select

“Edit Contacts”

Unsubscribe removes presence relationships. Remove deletes the contact from your list.


Communicator Tools

There are several ways in which you can access the communicator tools.

highlight

select

double-click 1

select

Right click

select

Communication window


Instant Messaging (Chat)

Once you access the communicator window, type your message and press enter. The receiver is notified with an alert. Once they accept the alert, they will see your message in the communicator window.

incoming chat alert text history


Instant Messaging ( Group Chat)

Select your contacts (ctrl + select) and click the chat icon to start a group chat. Your contacts will receive notification and appear in the communication window once they accept.

New contacts can be entered to a chat communication using the drag and drop feature.

A notification message is sent

to the invited participants

drag and drop

Participant list ctrl + select

Presenter

Presentation Notes

Start a group chat by multi-selecting and right-clicking in the Main window contact list or through the conference menu in the communications window. More people can be added later into the chat by drag-and-drop or by using the conference menu, however only the owner can add more participants. All messages from anyone are sent to everyone else. All contacts need to be online to be able to participate in a group chat. This does not affect the group chat in any way. A group chat history is saved. names appear in different colors Only the newest chat room messages are stored on the server. One-to-one chat messages are only saved locally. Deletion of a chat room explicitly is not supported in this release.


Make an Audio or Video Call

You make an audio or video directly from your contacts. You can also escalate an instant message conversation to include video and audio.

To Make a call from your contacts, simply select a contact and click the audio or video controls in the Main Window.

Select a contact

Click audio or video

Communicator Window


Instant Messaging to Phone

You can escalate an instant message to include audio and video.

Application Call Once the communicator window is open, click the phone icon in the toolbar. Calls from the application allows the user to use the microphone and speaker on his/her computer.

Call Control Features

Dialer

Mic Mute Call Volume


Mobility Call Transfer

You can initiate three types of transfers using Alteva Mobility, Unattended (Blind), Attended(Consulted) and an Attendant Video transfer. To Start, select Transfer Call from the menu options in the communicator window.

Select options

Select transfer

During an active call

Consulted Blind


Unattended and Attended Transfers

Enter a number Announce the call, then press transfer to complete the call transfer

Blind: Press Transfer Now

Consulted: Press


Multi-Party Call

You can create a multi-party call by selecting the conference menu in the Communication Window.

Select options

Select conference

Enter a number

Press



Call Park

1. Select options

2. Select Park Call

3. Enter an extension or use your own.

4. Press Park



Park Retrieve

Click Options

Click Retrieve Parked Call

You can retrieve the call using Mobility or Phone

Use the dialpad to enter in the extension of the parked call

Pull Call allows you to transfer an active call off your cell phone’s mobility app to your desktop soft phone


Instant Messaging to Video

Call Control Features

You can escalate an instant message to video.

Add Video Click the video icon in the Communication window. You can use instant messaging, the audio from the phone call and video all in one.

click anywhere for full screen


Call From Desk Phone Click to dial - Mobility allows you to use the application to initiate an outgoing call from your desk phone.

The call originates from the application and rings your desk Phone From the application or the Communication window, click The desk phone icon

Click the desk phone icon


Using the Dialer

Access the dialer window to start a phone call from the application, desk phone, or make a video call. 1. Click the dialer icon 2. Dial the number 3. Select audio or video call


Preferences

Preferences provide access to available settings for Alteva Mobility. • Credentials • General • Audio • Video • Proxy

Right click on “Options” “Preferences.”


General Tab

Select a language

Manage automatic sign in

Manage confirmation and pop ups


Audio Tab

Choose a headset, PC-integrated speakers, or external speakers for audio output.

Choose a headset microphone, PC-integrated microphone, or external microphone for voice during calls.

Select the ring signal that is played when you receive an incoming call.

Select which events cause a notification sound.


Video Tab

Allows you to select a camera for video calls

Select video quality


Right click the avatar and select

“Call Settings.”

Call Settings

Alteva Mobility allows you to managed supplemental services using the Alteva Mobility Call Settings window:

Right click the avatar and select

“Call Settings.”


Call Settings Alteva Anywhere

Alteva Anywhere simplifies communications for on-the-go users and remote users

by extending the features of a desk phone to any other

fixed or mobile device, regardless of the network or

handset manufacturer.

Select Edit and enter your number.

Select Edit to change settings or click Add to enter a new location

number.


Call Settings Remote Office

Select “Disable” to enable the service and

then enter your number.

Select “Disabled” to enable the service and

then enter your number.

This service allows you to use your home phone, your cell

phone or even a hotel phone as your business phone.


Call Settings Forward Calls

This service allows you to set up to four

call forwarding options, always,

busy, unanswered, and unreachable.

Select the “Disabled” button next to your preferred call

forwarding option and enter a number designation.


Call Settings Do Not Disturb

Do not disturb will block calls and send calls straight to your

voice mail


Call Settings Hide Number

Allows you to hide your number when calling

other parties.


Call Settings Simultaneous Ring

Allows you to list up to 10 phone

numbers you would like to ring in

addition to your primary phone


Sign Out/Off

You can sign off the Mobility Client by selecting “Sign Out” or “Exit.”

Sign out/off

link to Mobility user guide

click anywhere on the Alteva Mobility logo


Mobility App for Smartphones


Smartphone Main Window

The main window displays your contacts and

navigation features

Contacts

Dialer Call history

Settings

Directory

Filters Search Contacts

Add Tool Your Avatar


Presence and Status


Manage Contacts

Edit a contact from your smartphone contact list!

Select a contact to edit

Select edit edit the contact’s name

Delete or unsubscribe


Manage Contacts

Add a contact to your smartphone device!

Click the add contacts icon from your contacts list Enter the required

contact information


Making a call from your smartphone

A voice or video call can be started in various ways; • Call History • Enterprise Directory • The contact card by tapping on the phone

number • Call tab

Call History Directory

Contact Card

Call Tab


Transfer a call from your smartphone

The client supports transferring VoIP calls to another party!

You can make a “Blind” or “Consulted Transfer from your smartphone.

Select add a call

Consulted

Blind


Create a three way call from your smartphone

Mobility allows to create three way calls!

Select add a call

Make the second call

Select Conference

Displays the active call


Add Video to your smartphone call

Mobility allows you to make a call and add video

Select add video


Instant Message with your smartphone

Mobility supports instant messaging/chat with your contacts!

Select chat to sort IM contacts Use the chat

window

use the keyboard and

press send

Group Chat Add contacts

Select

Select contacts and press done


Smartphone Settings

Select settings

Phone services


Smartphone Directory

Select the Directory icon

Enter search criteria


Thank You

Documents

Alteva Mobility - Momentum Telecom...Sign On On first launch, you will be prompted to sign in. 1. Enter your Alteva username and password 2. Select if you would like Alteva Mobility