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Alpha Program OverviewAlpha Program Overview
July 9, 2015July 9, 2015
Introduction• 10 contractors in the Alpha Program
• Contractors due for inspections this year– Insulated Roofing Contractor– Phoenix1– Dallas Urethane– Wattle & Daub
• All the requirements must be met by Sep 30
22
Alpha Program Requirements• Roof Inspections once every two years (minimum of 25
roofs)
• Annually submit all SPF roofs installed over 5,000 SF
• 98% of roofs not currently leaking
• 98% customer satisfaction for surveyed roofs
• Attend yearly Alpha Meeting
• Respond to the leaks within 7 days of notification
33
Failure to meet Alpha Requirement• Annual Roof List–Missing the deadline to submit the list
• Resolving customer issues– Leaks– Dissatisfied customer– Contractors procrastinating in resolving
the issues
44
Solution to meet the requirement• Annual Roof List– Jan 15: Request the Annual Roof List– Jan 30: Deadline to submit the roof list– Alpha Status “on hold” if not met the deadline
• Resolving customer issues– 7 days to respond with the status– 14 days to resolve the issue– Disqualification if not notified of the resolution
within 14 days
55
Current Alpha Performance Metrics
66
Criteria Data
# of Contractors in the Alpha Program 10
# of Contractors that have not yet submitted the annual roof list 3
# of Contractors not currently meeting the 98% no leak requirement 2
# of Contractors not currently meeting the 98% customer satisfaction requirement 1
Current # of jobs that are leaking 5
Current Alpha Metrics
77
Alpha Contractors Alpha Status Expiration
# of days deficient
Bi-annual Roof
Inspections
Submitted Annual Roof
List
98% no leaks
98% customer
satisfaction
Current # of jobs
leaking?
# of days leaks
pending
Overall Satisfaction
Total # of jobs
inspected
Brazos Urethane 11/21/2014 230** Yes Yes No No 3 230 9.7 121
Cook Coatings 8/11/2016 Yes Yes Yes Yes 0 0 9.7 107
Dallas Urethane 5/28/2015 42* Yes No Yes Yes 0 0 9.7 285
IRC 6/19/2017 Yes Yes Yes Yes 0 0 9.8 327
Longhorn Urethane 6/9/2016 Yes Yes Yes Yes 0 0 9.7 165
Phoenix 1 5/29/2015 41* Yes No Yes Yes 0 0 9.3 323
Progressive 4/29/2015 71* Yes Yes No Yes 2 6 9.7 81
Tillotson Enterprises 10/15/2016 Yes Yes Yes Yes 0 0 9.7 158
Washington Roofing 7/7/2016 Yes Yes Yes Yes 0 0 9.7 187
Wattle & Daub 4/27/2015 * Yes No Yes Yes 0 0 9.8 649
*Inspections scheduled this summer**Not paid the inspection fees
Comments / Questions
88