Alok Mani TripathiMobile: +91 813-085-5466, E-Mail: aloktripathi166@hotmail.com

Seeking a position of Senior Network Support Engineer to serve as the second level of contact for Windows Server, Windows issue and Network issue and also as the escalation level for other

issued into various level.

TOTAL EXPERIANCE

III

I have expend 4 year 2 month in Industrial life.

TECHNICAL SKILL

A technology driven professional more than 3 years of experience in Desktop Support, Operating System Support / Application Support and Windows Server Administration.

Expertise in providing 2nd level / 3rd level support to end-users in troubleshooting and resolving PC/Server problems and installing Workstations, Servers, Network Services and Peripherals. Hands-on experience on the Windows AD Server, DNS, DHCP Server, VMware.

Hands-on experience in Windows XP/7/8/2003/2008/2012 server, Hardware Installation & up gradation. Sound understanding of IT processes and procedures.

Acting as escalation point to resolve all support issues, driving resolution of customer's technical support issues; sharing best practices with team members to enhance quality technical support.

Possess excellent communication, analytical and troubleshooting skills; strong technical background with a proven track record of delivering outstanding customer satisfaction.

AREAS OF EXPERTISE

Desktop Support Managing and maintaining system and platform configuration tools; enforcing policy and configuration

standards across the desktop environment. Responsible for creating and supporting desktop configuration management scripts; performing

responsibilities of providing application packaging and distributing it across desktop environment. Designing, programming, installing and supporting system utilities of desktops. Mentoring junior staff on the processes and procedures of maintaining the configuration for workstations

across the environment.System Administration Looking after installation & configuration of Windows Server 2000, Windows Server 2003/2008, and

Windows XP/7 & Windows 2010, basic knowledge of VMware Server. Looking after configuration and troubleshooting of TCP / IP, DHCP, DNS, Group Policy, Server Related

Issues, Troubleshoot, Domain Controller, etc. Working with the other System Administrators to install and maintain an efficient working environment

for a complex network of core servers supporting project mission and objectives. Maintaining operating stability, efficiency and security of core systems and infrastructure, support for all

systems; supporting Systems Engineers with technology research and developing new system configurations; ensuring successful deployment and installation of new hardware and software.

Looking after Disk space management, ensuring data security & access control.Technical Support Addressing performance bottlenecks and ensuring maximum uptime for the IT infrastructure. Resolving escalated issues with vendors to ensure the smooth functioning of IT infrastructure. Installing drivers and third party software, appropriate patches for operating systems.

EMPLOYMENT HISTORY

Beno Support Technology Noida Sector 62Senior Network and Desktop Support Engineer (Back End) 21 January 2013- Present

Key Performance Area (KPAs)

System/Application/Network Support Installation up gradation, support and troubleshoot Enterprise Applications hosted on Windows Server

2008, Windows Server 2012, Windows 7. Windows 10 Interact with numerous computer platforms in a multi-layered client server environment Working on virtual machine like VM Ware. Configuration of Wi-Fi routers. Configuring IP Phone, maintaining and troubleshooting. Tested the IT networking systems, monitored the performance of network servers and maintained

computer systems of the organization. Planned routine repair and or system upgrades. Working on firewall to check security, load balancing, check logs. Create share folder, provide access on share folder to other department, taking backup of share folder. Provide Desktop support, network support server management and coordination with user and Junior

Engineer. Assisted company personnel with desktop operation both hardware and software related issue. Configuration and management of SIP Server and IP Phone. Troubleshooting network connectivity in a LAN/WAN environment.Desktop Support Supervised and performed the installation of new IT network equipment, system software and desktop

computer. Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other

authorized desktop applications Install, support and troubleshoot for network printers, computer hardware and any other authorized

peripheral equipment Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains

and restocks assigned parts inventory to insure proper spare parts levels.Operational Configuring Microsoft outlook for user and troubleshooting Mail Problem. Provide user data and application recovery Remote Support to client via LogMein, Team viewer, Bomgar etc. Provided employee training and instruction (presentations) regarding basic support and quality

standards. Updated management on a regular basis through reports, emails. Responsible for tracking hardware and software inventory. Develop technical knowledge of each system within company profile and specialized knowledge of

certain nominated areas. Documented and maintained supply of all required inventory. User Account Administration i.e. to create id, profile, reset password using Windows Active Directory. Coordination with vendor with different level. Maintain Security Server such as Quick Heal. Installation and up gradation of Quick Heal, USB block via

Quick Heal. Any problem related of Quick Heal to coordinate Quick Heal Support and manage security problem to our

desktop.

Triumph Soft Technology PVT. LTD asChennai

Assistant Software Developer 8 May 2012-27 September 2012Technology Front End: ASP.Net Back End: SQL Server

T’Sawrs IT Solutions Bangalore

Assistant Software Developer 1 September 2011- 30 April 2012Technology Front End: ASP.Net Back End: SQL Server

PROFESSIONAL QUALIFICATION

Master in Computer Application from SRM University Ghaziabad. Bachelor in Computer Application from MCRPV University Bhopal. Intermediate passed from BRDK Inter College Deoria U.P. High School passed from BRDK Inter College Deoria U.P.

IT SKILL SET

Operating Systems : Windows 2000/XP/7, Windows Server 2003/2008.Hardware Skills : Hardware Installation & up gradation (Computer and Peripherals).Networking Protocol : TCP/IP, Ethernet, DNS, DHCP, HTTP, FTP, Routers, Switches and Printers.

PERSONAL DETAILSDate of Birth : 08th July, 1986Languages Known : Hindi and English

DATE: Alok Mani Tripathi