ALLFINANZ SPΞCTRΛ

Version 1

U ser guide

Document Classification code: C2

Document version: 1.3

13 August 2021

This document is © Munich Re Automation Solutions Ltd 2021. The content should be treated as confidential and circulation

restricted. Copies of this document should not be provided to third parties except with the explicit written authority of Munich

Re. The Munich Re logo is a registered trademark of Munich Re.

Contents

1 About this document............................................................................................................................ 3 2 About Spectra ....................................................................................................................................... 4 3 Opening and logging into Spectra ...................................................................................................... 5

3.1 How to reset a user’s password ......................................................................................................... 6 4 Navigating Spectra ............................................................................................................................... 7

4.1 Basic Quote Information ..................................................................................................................... 7 4.2 Disclosures ......................................................................................................................................... 8

4.2.1 Medical disclosures .................................................................................................................... 8 4.2.2 Avocational disclosures (Dangerous hobbies) ......................................................................... 11 4.2.3 Occupational disclosures ......................................................................................................... 12

5 Getting a quote and obtaining underwriting results ....................................................................... 13 5.1 Current Quote Summary .................................................................................................................. 13 5.2 Underwriting results .......................................................................................................................... 14

5.2.1 Interpreting results .................................................................................................................... 14 5.2.2 Rating details ............................................................................................................................ 14 5.2.3 RUW ......................................................................................................................................... 15 5.2.4 Evidence ................................................................................................................................... 16

5.3 Updating a quote, and narrowing your results ................................................................................. 16 6 Starting a new quote .......................................................................................................................... 20 7 Logging out of Spectra ...................................................................................................................... 21

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1 About this document

This user guide is meant to serve as a guidance material with instructions on how to navigate and

use Allfinanz Spectra. It’s aimed at producers who intend to view and interact with one or more

products or carriers and compare the different possible underwriting outcomes for their clients,

without committing to a fill out a binding application.

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2 About Spectra

Allfinanz Spectra is a cloud solution designed to enrich client engagement and become the gold

standard for quick quote processing. It is built on a highly secure SaaS infrastructure.

Depending on the level of detail in the disclosures, various underwriting outcomes will be displayed.

You can get a quote with limited information; but the more information you provide, the narrower and

more accurate the results will be. You can always start with partial information and add on additional

details when you have it to update the quote.

All this information is made available instantly though your Internet browser, thus allowing you to

have an informed discussion with your client early in the engagement process.

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3 Opening and logging into Spectra

1. Visit https://spectra.munichre.cloud

2. When prompted, enter your registered email address and password. Then click Sign in.

3. Once you’ve successfully logged into Spectra, the default Summary screen displays.

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3.1 How to reset a user’s password

If you’re unable to sign in because you forgot your password, you can easily reset it.

1. Visit https://spectra.munichre.cloud

2. Click the Forgot your password? link.

3. Enter your email address in the box provided, then click Reset my password.

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An activation email is sent to your email address. Once you receive this email, please open it and

follow the detailed instructions to reset your Spectra password.

4 Navigating Spectra

Before you can obtain a quote in Spectra, you must enter some basic information about the client.

Spectra provides an easy-to-use conversational style that helps describe the client the same way you

would in an email to an underwriter.

4.1 Basic Quote Information

In the Basic Quote Information section, you can describe your client by providing the following

information:

• Age.

• Gender.

• Height.

• Weight.

• Face amount applied for.

• State of residence.

• Family history

• Tobacco use

Tip: All values in the Basic Quote Information fields are mandatory and must be filled in with a value.

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By providing this basic information about a client, you’ll be able to obtain their quote. The accuracy of

this initial quote will depend on whether your client has medical conditions, avocations or an

occupation to disclose. For more information, please refer to the next section in this guide.

4.2 Disclosures

You can disclose medical conditions, dangerous hobbies and occupations.

4.2.1 Medical disclosures

You can look for medical conditions by typing the name in the They have search box, and Spectra

will show you the available options.

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Once you select the relevant condition, if there are any additional questions needed to provide a

quote, a details tab will open at the bottom of the page for you to complete.

Please note that you are not required to fill out the details tab completely, you can get results with

partial information, as it will return the different possible outcomes for the information provided.

You can disclose multiple conditions, and different tabs will populate for each condition that needs

further details.

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If you selected a condition in error, to delete it from the They Have box, simply click the X icon that

appears next to it.

User experience for medical disclosures

When a medical disclosure is made, a details tab opens, and it can have two different ways of

gathering additional information. It can display in the form of a script or as a list of questions.

Script

With this display, a script populates in the details tab and you’re prompted to fill in the blanks.

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List of questions

With this display, a list of questions appear in the details tab. You’ll be prompted to select the relevant

options from drop-down menus or enter values in the input boxes.

4.2.2 Avocational disclosures (Dangerous hobbies)

You can add an avocation by clicking into the They do box, then:

• Scroll down though the listing and select the relevant avocation.

OR

1. Type the name of the avocation then select the relevant option when it appears in the listing.

If you want to, you can add multiple avocations. Simply repeat the steps mentioned above.

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If you selected an avocation in error, to delete it, simply click the X icon that appears next to it.

4.2.3 Occupational disclosures

In the They work as box, you can search for and select your client’s occupation. You can add

multiple occupations if you need to.

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5 Getting a quote and obtaining underwriting results

Once you have entered the basic quote information about your client in Spectra, you can review the

Current Quote Summary and obtain their underwriting results.

5.1 Current Quote Summary

The Current Quote Summary section appears on the left-hand side of your Spectra screen. It displays

all the information that you have disclosed about your client in a conversational way.

To obtain your client’s underwriting results, you must click the GET QUOTE button.

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5.2 Underwriting results

Once you click the GET QUOTE button, the results update at the top of the Spectra page. Various

possible underwriting outcomes can appear as it is dependent on the information disclosed.

The spectrum of results is available at a glance for each product. It tells how likely each outcome is

as indicated by the height of the triangles. It also indicates on the right, any extra steps that may be

needed in the underwriting steps. For example, Evidence needed, if applicable, or Referrals to

Underwriter (RUW).

5.2.1 Interpreting results

In this example, we disclosed two conditions but didn’t provide any additional information in their

associated details tab, so the results section is displaying all the possible combination of outcomes

that could result based on the information provided.

In this case, the client could have a moderate or mild rating, depending on the risk type, be standard

or preferred tobacco or have a small probability of being referred to an underwriter.

5.2.2 Rating details

In the top right-hand corner of the Spectra screen, you will find a Ratings Details switch.

When a ‘High’, ’Moderate’ or ‘Mild Rating’ is shown as an underwriting outcome, you can turn this

switch on to see the rating details. This will show the possible ratings depending on the answers

provided in the disclosures.

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5.2.3 RUW

The RUW bar on the right-hand side of the results screen, will show the probability of needing an

underwriter to review in order to get a result.

The length of the blue bar will be proportional to the probability; meaning the longer the bar, the

higher the probability of an underwriter review being needed.

Request Underwriter Review

If the blue bar is full, a “REQUEST UNDERWRITER REVIEW” button is available.

To request an underwriter review:

1. Click on “REQUEST UNDERWRITER REVIEW”

2. Add any additional information and click SEND.

This will send an email to an underwriter.

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5.2.4 Evidence

The Evidence bar on the right-hand side of the results screen, will show the probability of additional

evidence, if applicable, being needed to get an underwriting result.

The length of the bar will be proportional to the probability; meaning the longer the bar, the higher the

probability.

An empty evidence bar means that no additional evidence is needed for an underwriting result.

5.3 Updating a quote, and narrowing your results

Once you have the initial quote for a client, if you haven’t already done so, you can provide more

information for any unanswered questions in the medical disclosure tabs and narrow your results.

In the example below, we’ve provided more information in the Asthma condition tab. Even though the

tab is only partially answered, the underwriting outcomes have narrowed.

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The new results have narrowed the possible rating options, it removed the probability of a moderate

rating and now present a probability of mild rating and standard tobacco, based on the information

provided. It also shows a probability of being referred to an underwriting, this is due to the Broken

Bones disclosure still being unanswered.

If we proceed to answer all the questions for Asthma, we will obtain an even narrower result.

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Once we’ve inputted all the desired information, we can update the quote by clicking on the UPDATE

QUOTE button which is located at the bottom right-hand corner of the Spectra screen.

After updating the quote, it goes down to displaying a probable outcome of a Standard Tobacco or

RUW.

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If we move to the Broken Bones disclosure, and answer the questions, you can see that we’ve ended

up with one probable underwriting outcome of Standard Tobacco.

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6 Starting a new quote

Once you’ve finished with a client’s quote, you can either create a new quote for someone else or log

out of Spectra completely.

Note: When creating new quotes, it’s very important that you follow the steps detailed below.

Please don’t manually refresh the page, as Spectra will reload and remove any previous answers

the page may have saved.

To create a new quote in Spectra:

• Click the CREATE NEW QUOTE button at the top right-hand corner of the screen.

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7 Logging out of Spectra

From the drop-down menu in the top right-hand corner of the Spectra screen, click Logout.