All Rights Reserved © Alcatel-Lucent 2009 Home Worker Solutions June, 2009

All Rights Reserved © Alcatel-Lucent 2009

Home Worker Solutions

June, 2009

All Rights Reserved © Alcatel-Lucent 2009•2 | Remote AP Topologies | February 2009

Introduction

Increasing demand for home worker solutions

In France, 22% of enterprises in 2008 (vs 16% in 2007) have adopted home working (source INSEE)

« In North America, the number of mobile workers, telecommuters (*) and day extenders grows in double-digit percentages » (Source Infonetics Research)

« Worldwide telecommuting (*) penetration in SMB has gone up from 1% in 2000 to 12% in 2009, and is expected to reach 16% in 2010 » (Source Techaisle)

Telecommuting is defined as an arrangement by which an employer allows its employees to work from home at least 4-5 days a month. Satellite offices are excluded from the definition


Benefits

For the employee

Flexibility in managing his agenda & more focus on productive meetings

Reduce travel costs to the office & stress on the road and in traffic jams

Keep a balance between work and family life

For the company

Save on real estate costs (square meters, heating, water, furniture, …)

Green IT and carbon reductions in the environment

Reduce communication costs by leveraging IP-based communication

Higher productivity and efficiency of employees

HIGHER PRODUCTIVITY & PERFORMANCE

HIGHER PRODUCTIVITY & PERFORMANCE

HIGHER COMPANY PROFITABILITYHIGHER COMPANY PROFITABILITY


Remote PIMphony


Home Worker Topology

Standard Internet connection for PIMphony application

Voice communication on cellular phone (or home phone)

PIMphony IP media not supported in https remote connection

https https

PIMphony client

https

OmniPCX Office

OmniPCX Office

Home phone (or cellular)

Access Router (FW, Proxy, NAT, …)

Residential « Box »


Specific Configurations Supported

Router / NAT traversal

Solution 1

Activate Reverse Proxy in access Router (if supported by router)

Solution 2

Configure in PIMphony a non-standard port for https

ex. 30443 instead of 443

Configure port forwarding in access router

ex. 30443 (router) -> 443 (OXO)

https https

PIMphony client (with public IP @)

https

Public IP @

Reverse proxy or port forwarding


Services Available

Voice communication

With One Number Service on Cellular phone or residential phone

Incoming & outgoing calls in nomadic mode

Improved user interface on cellular phone with ACE client

Presence / monitoring

Of remote phone in OXO

Of company users in PIMphony

Large set of features on the remote phone (ex. CLI, diversion, voice mail consultation, …)

Features in conversation (with PIMphony)

Full set of PIMphony services

Dial by name, Call log, pop-up of contact card

Unified messaging with any email client & Visual mailbox in PIMphony

No access to the data network of the company


Benefits

Secure

Connection between OXO and PIMphony is encrypted

Free of charge

No VPN required

No additional server required

No additional software license required

Easy to deploy

No VPN client to install/activate

Flexible access to voice with Nomadic mode

aka One Number service

Cost of communications supported by the company through mobile fleet contracts


Remote Virtual Desktop


Home Worker Topology

Standard Internet connection for Virtual Desktop

Voice communication on cellular phone (or home phone)

https https

Virtual Desktop client

https

OmniPCX Office

OmniPCX Office

Home phone (or cellular)

ECS



Services available

Voice communication With One Number Service on Cellular phone or residential phone

Incoming & outgoing calls in nomadic mode Improved user interface on cellular phone with ACE client

Presence / monitoring Of remote phone in OXO Of company users in Virtual Desktop

Large set of features on the remote phone (ex. CLI, diversion, voice mail consultation, …) No features in conversation

Full set of Virtual Desktop services Click-to-call, call log, email, agenda, tasks, contacts, chat Unified messaging

Access to the data of the company hosted on ECS File server Web / Applications hosting


Benefits

Secure

Connection between OXO and Virtual Desktop is encrypted

Free of charge

No VPN required

No additional server and software licenses on top of ECS eco-system

Easy to deploy

No VPN client to install/activate

Flexible access to voice with Nomadic mode

Cost of communications supported by the company through mobile fleet contracts


VPN and PIMphony IP


Topology

Standard Internet connection for voice and data connection

OmniPCX Office Premium Edition with VPN software license

VPN between OmniPCX Office and the Home Worker’s PC

Voice connection over Internet using PIMphony IP

Secure access to the company network

OmniPCX Office Premium

Edition

OmniPCX Office Premium

Edition



VPNVPN

Multimedia PC with PIMphony

IP


IP


Pre-requisites

VPN

Client-Server VPN

Supported protocols on OXO

IPSec with NAT traversal

PPTP

Alternative solution : OmniPCX Office Advanced Edition + External VPN router

OmniPCX Office

Advanced Edition

OmniPCX Office

Advanced Edition



VPNVPN


IP


IP

VPN RouterVPN Router


Services available

Voice communication with PIMphony IP softphone on PC

Internal/Outgoing/Incoming calls

All PIMphony features

CLI, dial by name, short dial keys,

Features in conversation (enquiry, conference, call waiting, …)

Call log, pop-up of contact cards, etc…

Unified messaging with any email client & Visual mailbox in PIMphony

Secured access to the company network & resources

Files, documents, databases, applications, intranet, …


Benefits

A complete home worker solution providing both remote voice and data connection

The home worker retrieves his complete desktop environment at home, including full telephony

Secured solution

Authenticated connection

Encrypted data and voice commnications

Integrated and cost effective solution

Free voice communications over Internet

No need for an external VPN router in the company

No need for specific equipment at home

Standard ISP boxes, standard VPN client, no physical phone


Remote Access Point


Home Worker / Small Branch Office Topology with Standard Access Point

VPN - RAP

VPN - RAP

OmniPCX Office

OmniPCX Office OAWOAW

Router or Router FW/NAT


Router FW/NATRouter FW/NAT

Connection :

- Standard Internet connection

- VPN for Wireless traffic (Voice & Data) set-up by Access Point

- Router must support VPN pass-through


Home Worker / Small Branch Office Topology with OAW-AP70 Access Point

VPN - RAP

VPN - RAP

OmniPCX Office

OmniPCX Office OAWOAW



Router FW/NATRouter FW/NAT

Using OAW-AP-70 (2 ports) : 1 port to Router / 1 port to IP Touch phoneConnection :- Standard Internet connection for Wired traffic (Voice & Data) set-up by

Router- PC connected behind IP Touch Ethernet port

- QoS and NOE NAT managed by IP Touch

- VPN for Wireless traffic (Voice & Data) set-up by Access Point- Router must support VPN pass-through

OAW-AP-70

OAW-AP-70


Pre-Requisites

OAW switch

Must support Remote Access Point function (R3.3.2 minimum)

VSM license required for QoS purposes

RAP license for Remote Access Point feature

PEF license not mandatory


Restrictions

Bandwidth

Bandwidth not guaranteed by ISP on public Internet connection

Minimum bandwidth required (upload)

200 kbps with G711

100 kbps with G729

Limited number of terminals

POE

No POE for remote Access Point from OAW switch

Catalogue restrictions

OAW-AP-70 not in OCS catalogue

OAW-AP-RAP license not in OCS catalogue


Services Available

Voice communication

Full OmniPCX Office features list

Either on Wireless Mobile IP Touch 300/600 terminals

Or Wired IP Touch 8-Series terminals (with OAW-AP-70)

Can be combined with OXO applications/options

Ex. PIMphony

Unified Messaging

With any email client

Secured access to the company network & resources

Files, documents, databases, applications, intranet, …


Benefits

A complete small branch office solution providing both remote voice and data connection

Same level of features and services as in main office

Same mobility solution as in main office with seamless roaming between main and branch office

Secured solution

Encrypted data and voice commnications

Best-of-class QoS for high quality for voice calls

Cost savings

Free voice communications over Internet

Same devices (laptop + wireless phone) in the office and at home

No need for an external VPN router in the company


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All Rights Reserved © Alcatel-Lucent 2009 Home Worker Solutions June, 2009