All fundamentalists are wrong

simplifying process improvement

Trying to convince people to change?

• What if what you make doesn’t meet the user needs?• What if you missed some requirements?

• What if things changed?• What if your original assumptions were wrong and you have

developed things with no value?

VS

Risk Appetite?

simplifying process improvement

All Models Are Wrong, Some Are Useful

simplifying process improvement

Managing delivery

Agile• Dealing with change and uncertainty• User needs focus• Development discipline• Short cycles• Learn from doing• MVP• Delivery at pace• Dev Ops• Strategic?

‘We value responding to change over following a plan’

Lean Start Up• What elements of user needs can be

implemented and what are the benefits?

• How do we design our services to deliver customer and business value whilst reducing and removing waste in our processes?

• How will we prioritise the user needs to deliver maximum benefit with minimum effort?

• Which elements need to be built in the next iterations?

• Pivot• Dealing with change and uncertainty• User needs and business focus• Short cycles• Learn from experiments• MVP• Delivery at pace

‘How will we prioritise the user needs to deliver maximum benefit with minimum effort?’

Design Thinking• What do we understand of the

customer needs and their problems?• What are the customer problems we

need to address to deliver those?• What are our ideas for improving the

services?• What is our understanding of the

current delivery of the service and how it impacts their needs?

‘Human-centred design is an approach to interactive systems development that aims to make systems usable and useful by focusing on the users, their needs and

requirements, and by applying human factors/ergonomics, usability knowledge, and techniques’

“Clients often ask me which is the right

methodology to use. I always say the same thing

take a look at them and take the best of them for

your organisation and customers and get

started”James Womack

Group Discussion

Would a maturity model tool help your organisation?

Could surfacing the building blocks to success help move

you forward?What blockers/challenges

could a maturity model help with?

What elements are you missing to operate ‘GDS’ like delivery in

your organisation?

So what components are important to delivery as a group?

• Don’t forget the leadership, strategy, vision and purpose

• Don’t optimise in silos• Don’t forget the tools• Be outcome focussed• Get the governance and methodology clear• Define the measures • Fail fast and learn• Don’t be afraid to pivot• Empower the team• Develop the organisation• Mind your language• Align governance with digital delivery

• Work in short cycles• Hold regular retrospectives• Put the customer and users at the heart of

everything• Go and see• Balance product discovery with delivery• Do less research more often• Be clear on your hypothesis• Understand the benefits• Test them• Work and train as a balanced team• Share and show progress and learning• Build multidisciplinary teams and build skills