All Covered Secure: New Internet Security Service Launch in 6 Markets

Carlos F. Camargo, Managing Director, Business Development & Marketing andEdith Gong, Product Manager

What: All Covered Secure Road Show & Product Launch for ESRs

When: Feb 5 – 12th, 2001 (Phase 1); Feb 26-Mar 10, 2001 (Phase 2)

Why: Small Businesses Need Internet Security Solutions

All Bases Covered and Sonic Systems, the makers of SonicWALL firewallsecurity appliances, have recently partnered to promote and sell a joint serviceoffering called All Covered Secure featuring SonicWall Total Secure--aneconomical, security solution tailored specifically for the needs of smallbusinesses. This joint managed service offering will allow ABC to continueexpanding its portfolio of value-added Extended Services initiatives, whileextending choice and flexibility to the technology services we provide ourcustomers. Starting February 5th, Edith and Carlos will both be on the roadvisiting the first six markets to launch this new service to our customers.

The first six markets that will serve as program launch sites for the All CoveredSecure (AC Secure) Program are Boston, Washington, D.C., Minneapolis,Houston, Northern California and Seattle. During the first phase of the launch(Feb 5-12), we will be introducing and training the field on the program, billingand service process details to help prepare the sales, customer care andconsultant staff in each field office service our customers. The second phase(Feb 25-March 9) of the AC Secure launch will take Edith and Carlos to theremaining 12 ABC markets that will be introduced and trained on how to launch,bill and manage this new Extended Services offering. Key to the success ofthese initiatives will be field compliance in the handling of some of the minorchanges and modifications in GoBase processes for billing and timecardhandling that will be introduced to help ABC keep track of program revenues andservice adoption.

Why All Covered Secure featuring SonicWALL Total SecureAC Secure is an ideal solution for customers who need to protect computers andinformation on their network from unauthorized users or hackers and to mitigateagainst data corruption from virus attacks. To help them protect their networksfrom unwanted intrusions, we offer All Covered Secure (AC Secure) featuringSonicWALL® TotalSecure™.

The service will be offered to customers as a monthly security service and willrequire no up-front investments in hardware or software. Pricing will be based ona monthly per-user model for the security service and will allow ABC to maintainits pricing structure by allowing us to charge our normal rates for time &materials. When a customer selects All Covered Secure, an ABC consultant willinstall a state-of-the-art SonicWALL Internet Security Appliance on their network,configure the appliance to facilitate the auto-updating of firewall and anti-virus

software on all computers on their network, and work with the Help Desk inHouston to define the customer requirements for the Internet content filteringservice.

With All Covered Secure, our customers get:• Security for the data on the computers on their LAN.• Remote security network monitoring by All Bases Covered experts in

Houston & Field offices.• Network failure notification 24 hours a day, 7 days a week.• Automatic firewall and anti-virus updates.• No expensive security hardware to purchase.• Guaranteed replacement of security hardware if there is a problem

with it.• Peace of mind knowing their computers and network are secure and

monitored by you our technology experts and heroes

The Extended Services Re-launchAdditionally, while we are out in the field we will be taking the opportunity to re-launch All Covered Back-up (formerly AC Connect), All Covered Purchase andAll Covered Access. The goal is to re-launch all these program nationally and tointroduce the newest ABC team members to our other Extended ServicesInitiatives.

All Covered Back-Up (Re-launch): Connected remote, online back-up providesdata protection for desktops and laptops. ABC provides setup, installation andconfiguration services onsite, and ABC charges ACC hourly rates for T&M.

All Covered Access (Re-launch): Internet provisioning with UUNet, XOCommunications, InternetConnect and Megapath to provide Internet connectivity.Hourly charge for provisioning assistance and customer setup.

All Covered Purchase (Re-launch):Technology research and purchasing charge-by-the-hour service.

Edith and I look forward to meeting you all as we begin our tour of the field insupport of this program launch.