Michael Gilman

Senior Business Systems Analyst

All About Your @scorevolunteer.org

Email Account

Housekeeping

• Will be taking questions after each topic

• Everyone will be muted

• Can be unmuted to ask question aloud

• Raise hand to ask question or enter in

Questions section

• Benefits

– Protect Personal Email & Privacy of Volunteer

– Improve Communication

– Align SCORE’s Overall Brand

– Critical for CORE Replacement Project

– Access to Multiple Google Apps

– Send Email & Record as Session in CORE

scorevolunteer.org (SVO) Accounts

• Required for New Volunteers

– Request SVO Email Form for Chapter Admins

• Available to All Volunteers

– Request SVO Email Form for Chapter Admins

– Email help@score.org

• Training Resources Available: help.score.org

scorevolunteer.org (SVO) Accounts

New Volunteer Onboarding Process

1. Application submission/receipt by chapter

2. Chapter review and determination

3. Request SVO email address

4. Chapter enters new volunteer into CORE

as Provisional

5. Welcome letter sent

6. New volunteer logs in to Volunteer

Center/CORE

Request SCORE Email Account

Must be logged in as the admin

Request SVO Email Form

Chapter and Other

Additional Contacts

Next Steps

• An email is sent to all parties identified alerting that

the account was set up.

• Volunteer must go to gmail.com and log into the

account using their scorevolunteer.org email address

and temporary password provided.

• For training, please see articles located on

help.score.org

SVO Training at help.score.org

Choose Appropriate Article

Benefits of Connecting Your

Account in CORE

• Ability to send an email to a client and save

your email response as a session automatically.

• One place to log in to see:

– your new mentoring requests

– All other emails (any new correspondence from

either Headquarters, your chapter, fellow mentors,

and your clients)

Connect to CORE

Step 1

Step 2

Connect to CORE

Step 3

Connect to CORE

Step 4

Connect to CORE

Step 5

Connect to CORE

MRE Must be assigned to you!

Click the Mentoring Request Button

Click the email link

Save Email as a Session Note

Compose Email Window Opens

Details of Automatically Created

Session

Important Notes

• MRE must be assigned to you for the system to

automatically enter a session for you

• Only your typed response is added as the session

notes

• Email attachments can be saved with your session

• Flexibility – Add a new case, follow-on or non-

session note directly from the email

Access to Google Tools

Google Calendar

Set Up Your Calendar

• General Settings (Mobile-Friendly, Sharing, Views, etc)

• Learn More links available on pages

• Set up chapter-specific calendar

Google Drive

• So simple to use

• Just drag and drop

• Has version control

• Can share and collaborate

• Each account has 30 gig of storage free

Google Drive

Google Drive

Google Hangouts

Easily Conduct Video

Conference Callsvia Google Video Chat (Hangouts)

Google Voice

• https://voice.google.com/u/0/signu

Groups (Distribution Lists)• Easy to set up

• Same list works across all the platforms

– sending emails, calendar appointments, setting up sharing

for Calendars and for sharing files in Drive

www.score.org

SCORE Help Site: help.score.org

• Recent Tech Webinars

• CORE Training Resources

• Chapter Website Guides

• @scorevolunteer.org Email Accounts

Help Desk: Email us at help@score.org .

• Submit Bug/Enhancement

• Suggest topics for webinars and How To

Guides

Available Resources and Support