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Alignment. Accountability. Results.
Constructive Conflict
April, 2013
Alignment. Accountability. Results.
Xcution © 2012
Introductions
Your Name
What you hope to gain from this session?
On a scale of 1 to 10, how would you rate your constructive conflict skills?
What is your favorite hobby?
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Alignment. Accountability. Results.
Xcution © 2012
Conflict Management
vs
Constructive Conflict (Proflict)
What is Constructive Conflict?
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Alignment. Accountability. Results.
Xcution © 2012
The Cultural Revolution of Enron
Enron created an environment of:
Trust = Processes + Speed + Cost
a.k.a. “The Trust Tax” on an Organization
a.k.a. “The Age of Process Re-Engineering”
* Adapted from Stephen M. R. Covey’s, Smart Trust
Xcution’s objective is to:
Trust = Processes + Speed + Cost
a.k.a. “The Trust Dividend”
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Alignment. Accountability. Results.
Xcution © 2012
Think for a moment and write down three recent conflict
situations you have experienced.
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Alignment. Accountability. Results.
Xcution © 2012
What is Constructive Conflict?
Proflict!
Alignment. Accountability. Results.
Xcution © 2012
What is a Constructive Conflict?
According to Dr. Thomas-Kilmann…
Conflict is not just aggressive confrontations or arguments.
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Alignment. Accountability. Results.
Xcution © 2012
What is a Constructive Conflict?
Conflict is..
any situation in which one’s views are different from another's.
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“If everyone is thinking alike, then somebody isn’t thinking.”~ George S. Patton
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Alignment. Accountability. Results.
Xcution © 2012
Constructive Conflict
Artificial Harmony
Personal Attacks
Constructive Conflict
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Alignment. Accountability. Results.
Xcution © 2012
Proflict
External Conflict has the potential for both positive and negative outcomes.
Positive Conflict results in:
Negative Conflict results in:
• Innovation• Stronger relationships• Group cohesiveness
• Deadlocks with little to no results• Discouragement• Indifference
Proflict
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Alignment. Accountability. Results.
Xcution © 2012
Implementation Skill
Constructive Conflict involves implementing strategies to:
Limit the negative aspects
Increase the positive aspects
We do this be implementing the SOLVETM method.
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Alignment. Accountability. Results.
Xcution © 2012
SOLVETM
Sacrifice Emotions Open the Dialogue to all Involved Look into Options Vote (It is OK to Agree to Disagree) Escalate
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Alignment. Accountability. Results.
Xcution © 2012
SOLVETM
Sacrifice Emotions Self Awareness: Your Own Emotions Value: Others’ Emotions Skill: Listening/Validating/Empowering
Open the Dialogue to all Involved Look into Options Vote (It is OK to Agree to Disagree) Escalate
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Alignment. Accountability. Results.
Xcution © 2012
Issue Simplification
Emotions can be sacrificed if the issue can be simplified into some combination of the follow:
Miscommunication
Missed expectation
Thwarted intention
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Alignment. Accountability. Results.
Xcution © 2012
SOLVETM
Sacrifice Emotions Open the Dialogue to all Involved
Self Awareness: I Do Not Know Everything Value: Different Viewpoints Skill: Listening/Envisioning/Delegating
Look into Options Vote (It is OK to Agree to Disagree) Escalate
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Alignment. Accountability. Results.
Xcution © 2012
SOLVETM
Sacrifice Emotions Open the Dialogue to all Involved Look into Options
Self Awareness: My Idea May Not Be Best Value: Creativity & Abundancy Skill: Listening/Intruding/Seeding
Vote (It is OK to Agree to Disagree) Escalate
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Alignment. Accountability. Results.
Xcution © 2012
SOLVETM
Sacrifice Emotions Open the Dialogue to all Involved Look into Options Vote (It is OK to Agree to Disagree)
Self Awareness: It’s Not About Me Value: Transparency & Win-Win Skill: Listening/Empowering/“Agree to
Disagree” Escalate
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Alignment. Accountability. Results.
Xcution © 2012
SOLVETM
Sacrifice Emotions Open the Dialogue to all Involved Look into Options Vote (It is OK to Agree to Disagree) Escalate
Self Awareness: It’s Ok To Ask For Help Value: Others’ Strengths and Roles Skill: Empowering
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Alignment. Accountability. Results.
Xcution © 2012
Teach to Learn!
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Alignment. Accountability. Results.
Xcution © 2012
Final Thought:
If you want to be on the cutting edge, practice Proflict!
Thank You
Alignment. Accountability. Results.
Xcution © 2012
Reid HenryXcution, Inc.Phone: 713.524.2985Email: [email protected] Website: www.Xcution.com
Certification #2005114533
Contact Information
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