Aligning KM Initiatives with

Firm Goals April 22, 2014

Panelists

Shawn SwearingenDirector of Knowledge

ManagementFaegre Baker Daniels

Scott RechtschaffenChief Knowledge Officer

Littler Mendelson

Meredith Williams-RangeChief Knowledge Management

OfficerBaker Donelson et al.

Moderator: Milena HigginsDirector, Litigation KM, Fish & Richardson

• Organization and KM Structure

• Planning Methods• Assessing the Business

Problem• Assessing User Needs• Balancing Business and User

Needs• Successes and Roadblocks• Q&A

Agenda

Organization and KM Structure

• Overview of firm and organizational structure

• How does KM fit in?

Firm

CFO CKO CIO

COOManagin

g Partner

• Methods for planning KM projects• What feeds into the KM strategy?

Planning Methods

• Methods to define the true business problem

• Immersing KM folks with attorneys and other business people to better learn about the problems

• Getting attorneys to see larger business context

Assessing the Business Problem

• Methods for assessing user needs

• User pain points• Focusing on problem to be

solved

Assessing User Needs

Balancing Business and User Needs

Budget Constraints

• What has worked well?• What roadblocks have you encountered?

Successes and Roadblocks

QuestionsComments

Thank you!