Ali MaherUnited Arab EmiratesMobile +971 529434051com.eng@live.com UAE driving license

CAREER OBJECTIVE

Looking for a strong position of sales and marketing engineering where I will get a chance to demonstrate my knowledge and use obtainable resources to accomplish sales and profit objectives.

CAREER SUMMARY

Experienced Sales Engineer with over three years' IT industry experience. Outstanding sales successes, technical accomplishments, consistently exceeded sales quota, Sharp, succinct, honest, and energetic, with unusual social ease, a solid commitment to follow-through, and a good sense of humor.• Out Door Sales • IT Sales (software & hardware)• Marketing & Business Development • Customer Development• Decision Making • Time Management • Networking • Mobile Communications • Supervision and Training • Office Management• Understanding of Electrical Power, Fiber Optics • Team Leadership

EMPLOYMENT EXPERIENCE

IT Support Jan 2014 to PresentBiothera Medicines (Dubai, UAE)• Installing and configuring computer hardware operating systems and applications;• Monitoring and maintaining computer systems and networks;• Talking staff or clients through a series of actions either face to face or over the

telephone to help set up systems or resolve issues;• Troubleshooting system, network problems, diagnosing and solving hardware or software

faults;• Replacing parts as required;• Providing support, including procedural documentation and relevant reports;• Following diagrams and written instructions to repair a fault or set up a system;• Designing and formulating plans for protecting the servers using the best Antivirus and firewall protection systems to prevent unauthorized access to servers and prevent potential damage• Setting up new users' accounts and profiles and dealing with password issues;• Responding within agreed time limits to call-outs;• Working continuously on a task until completion (or referral to third parties, if

appropriate);• Prioritizing and managing many open cases at one time;• Conducting electrical safety checks on computer equipment.

Sales & Marketing Engineer (part time) May 2014 to Present Future Data (Dubai, UAE)• Maintaining contact with current customers & attracting new ones.• Visiting customers, making presentation & promoting products.

• Developing close and personal relationships with clients to ensure customer loyalty and retention

• Ensuring the highest levels of customer service and satisfaction• Acquiring an expertise in customer service and "closing the sale"

Pre & After Sales volunteering Engineer Nov 2012 to Dec 2013 Resala Charity Organization (Cairo, Egypt)• Visited customers & guiding them to use devices & related programs.• Gave Training to the users to be able to use blind & visually impaired devices.• Pre Sales Technical Support for special needs.• Maintain a basic knowledge of all services.• Developed close and personal relationships with clients to ensure customer loyalty and

retention• Ensured the highest levels of customer service and satisfaction• Acquired an expertise in customer service and "closing the sale"• Sent thank-you notes for patronage and cards on special occasions• Maintained detailed record of individual customers' buying habits and preferences• Developed new accounts, generated growth and profitability, adapt to changing

circumstances with innovative sales strategies• Established shipping and receiving procedures, which streamlined operations and

increased efficiency

Technical Sales Executive Feb 2010 to Oct 2012 IT Care Company (Cairo, Egypt)• Called on management representatives at commercial, industrial, and other

establishments to convince prospective client to buy products and services offered• Assisted sales force in sale of company products• Demonstrated and explained product and service to customer representatives, • Testing and evaluating new technology• Drew up sales and service contract for products and services• Provided technical services to clients relating to use, operation, and maintenance of

equipment• Designed and drafted variations of standard products in order to meet customer needs• Reviewed customer documents to develop and prepare cost estimates and projected

production increases from use of proposed equipment and services• Re-imaged laptops and maintained hardware infrastructure• Drew up and proposed changes in equipment, processes, materials, and services

resulting in cost reduction and improvement in customer operations• Diagnosed problems with equipment installed

Call center Agent Jun 2009 to Nov 2009 Echo Company (Cairo, Egypt)• Performed clerical duties, such as typing, proofreading, accepting ordered, scheduling

appointments, and sorting mail• Received visitors and obtained name and nature of business• Kept records of calls placed and charges incurred, if any• Relayed and routed messages• Greeted caller, furnished information to caller and visitor, and relayed calls• Placed telephone calls as instructed• Recorded messages, suggesting rewording for clarity and conciseness

EDUCATION AND CREDENTIALS

B.SC. in (Electronics & Telecommunications Engineering) 2012Modern Academy for Engineering &Technology, Cairo - Egypt Graduation Project: LTE (Long Term Evolution Telecommunications) Project Grade: Excellent

General Secondary Education Certificate, 91.1 % score 2008Sakr Koresh language school, Cairo - Egypt

COURSES AND TRAINING

Training on Solution Selling , 2014 Courses on CCNA (200 -120) , 2013 Course on Mobile communications Package , 2012 Courses on (Network +) , 2011 Training on GSM, CDMA Topics & MATLAB Code, 2010 Course on English Language , 2009 Training on Advanced Networking Topics , 2008 Training on Advanced Engineering Topics , 2007

SPECIAL SKILLS

Personality – Public Speaking. Public Relations. Problem Solving. Planning. Think Out-of-Box. Effective written and verbal communication skills Ability to work under pressure Quality and Productivity Improvement. Conflict Resolution. Leadership.

Computer & IT - Microsoft Office™ (Word™, Excel™ PowerPoint™) Windows™ (8™,Vista™, XP™) AutoCAD

Language – Arabic-Fluent English-Fluent French -Basics

Personal information – Date of Birth – 4th January 1988 Marital Status – Single Nationality – Egyptian Visa Status – Employment visa Military Service – Done with a well model certificate (Nov 2012 – Dec 2013) UAE driving license – Valid Professional membership – Egyptian Engineering Syndicate Since 2013

PROFESSIONAL REFERENCES

Available upon request