Alexis FlicekEmail: Alexis.t.flicek@wmich.edu ・ Cell: (989) 533-9480

Summary of Qualifications

Extremely professional, team oriented, and proactive individual who always strives for the best. Willing to work diligently to ensure that myself and others are motivated and working to their best of their ability in all situations.

Education

Western Michigan University – Haworth College of Business Expected Graduation: Spring 2019Major: Pre-Integrated Supply Management Minor: General Business GPA: 3.61

Work Experience

Multichannel Sales Service ConsultantPNC Bank, Kalamazoo, MI September 2016 – Present

Receive, investigate, and resolve customer’s issues regarding updated products and methods of banking via all channels

Record customer interactions, and work to resolve their issues and fulfill their needs through integrated systems Maintain high level of customer satisfaction consistent with PNC’s core value Demonstrate high quality customer service to bring customers the valued service that they do desire and deserve

Pizza Maker December 2012 – August 2016Main Street Pizza, St. Louis, MI

Prepped, cooked, and distributed pizzas in a timely and efficient manner to quickly attend to the customer’s needs Delivered exceptional customer service over phone and in person to document 150+ customer orders a night Responsible for closing duties such as cleaning, handling the bank deposit, and locking the store at the end of the

night Helped to exceed previous sales record by $2,000 during time working there

Professional Experience

Vice PresidentBusiness Connections Club, Kalamazoo, MI September 2015 – Present

Invite 1-2 employers to our monthly meetings to present to our members on the topics of resume building, interviewing, and other business professional ideas

Constantly working to achieve a solid foundation of members and retain membership through new methods Collaborated with 8 other team members of E-board to organize events and facilitate effective communication to

ensure the best results

Vice President of Chapter Operations November 2016 – Present Alpha Phi - Delta Theta Chapter, Kalamazoo, MI

Work in cooperation with 9 other Executive Board members to ensure that the Alpha Phi chapter values and standards are upheld by each and every member

Attend monthly House Core meetings to talk about issues and repairs that the house may need, as well as assist in the decision making process of future renovations

Update information for new members, existing members, and exiting members as needed to keep Alpha Phi records as well as University records up to date and accurate.

Business Extern May 2016Western Michigan University, Kalamazoo, MI

Participated in WMU’s Haworth College of business externship program which allowed me to establish the task of networking with professionals as well as other students

Shadowed numerous mentors and learned more about all sides of supply chain and sales, as well as different management roles within each company. Companies included: Navistar (Lisle, IL), Lack Enterprise (Grand Rapids, MI), Hershey (Grand Rapids, MI), and Nolan Transportation (Grand Rapids, MI)

Developed a higher level of professional skills

Volunteer ExperienceDrive Safe Kalamazoo – Safely drive approx. 20 people a night home January 2016 – PresentRelay for Life – Apart of Team Happy Feet; worked to raise approx. $5000 annually August 2005 – PresentBronco Bash Green Team Member – Ensured Bronco Brash area was tidy and trash free September 2016