Alexandra Clarke33 Moss Lane, Cadishead, Manchester, M44 5DETel: 07738353343Email: alexandra_clarke90@hotmail.co.uk

Professional Profile A committed and driven MA Archives Administration graduate with a thorough understanding of databases, information management and relevant legislation. Extensive organisation and planning skills to deliver assignments within set timeframes and to a high standard. Excellent interpersonal and customer service skills. Experience with a range of software, administrative skills, and current data protection knowledge due to roles as a Business Support Officer for Kent County Council and Trafford Council. Education and QualificationsMA (Hons)MERIT

Archives Administration (University of Aberystwyth) 2015Including the use of cataloguing software such as CALM, EAD and ICA-ATOM as well as the appraisal of records, archive outreach, legislation and policy such as Freedom of Information and Data Protection.Graduate Projects:

Group practical project (semester long) with three other students to appraise, arrange and catalogue a collection held at Meirionnydd Record Office. This was undertaken in conjunction with the depositors as part of the Heritage Lottery Funded Project Still Ardua Semper (http://www.dwsoga.org.uk/).

10,000-word Master’s dissertation focussing on the cataloguing of seals within local authority archives, which included conducting independent research and interviews at various archives across Wales.

BA (Hons)2:1

English Literature (University of Salford) 2012

3 A-LevelsA-D

12 GCSE’sA*-C

English Literature, Medieval History, Government & Politics (Pendleton College) 2009

Including Maths, English and Science (Culcheth High School) 2007.

Associated ExperienceMar 2016-Present Business Support Officer, Trafford Council

Working alongside a team of social workers within the Complex and Additional Needs team which supports children across the Trafford area with severe learning disabilities and life-limiting conditions. Duties include:

- Minute taking at confidential meetings- Letters on behalf of Social Workers to Parents and Professionals- Processing invoices- Liaison with special schools to assimilate information- Operation of the main phone line including receiving referrals and providing advice- External bookings i.e. interpreters- Accurate case note recording on The Liquid Logic Children’s Social Care System (LCS)- Maintenance of spread sheets including expenditure, Caseload Database and health records- Providing new starter information packs and arranging relevant network access- Working alongside internal Trafford teams including Direct Payment Team, Transition Services and

Commissioning to provide information- Distribution of complaints and subject access request procedures- Co-ordination of information i.e. current referral forms- Room bookings- Freedom of information requests

I am also a Governor Services Minute Taker in my spare time, working in the evenings at school governor termly meetings for local schools. This requires adhering to a professional format and ensuring minutes are typed and up to standard within a strict deadline.

Oct 2015- Feb 2016 Business Support Officer, Kent County Council

Administrative functions included finance, petty cash reconciliation, processing invoices, taking minutes, and supporting a team of youth workers. The role involved handling missing person’s referrals, processing

1

school exclusions, and dealing with face to face personal queries from parents and carers who needed support and advice. Data protection and confidentiality a strict requirement. Based in an office and in children’s centres where I would often also cover reception and deal with phone queries.

May 2015-Aug 2015 Volunteer, National Library of Wales

Working with another volunteer once a week with large ordnance survey maps of England from the late 19th Century to early 20th Century. The aim was to record the condition of the maps so that they can be assessed by a conservator and eventually digitised. Jun 2015-present Long-distance Volunteer, Westminster Abbey

Working with old card catalogues from the Abbey’s wax seal collections, transcribing hand-writing and terminology and transferring the information into a customised Microsoft Access database. The overall aim was to create an inventory of the seals to eventually make the collection more accessible to the public.

Oct 2013-May 2014

Library Assistant, Aberystwyth University

Duties included: Sorting and shelving books per the Library of Congress System, carrying out administration duties such as taking statistics, and maintaining the tidiness of the library. Assisted users with queries on a range of subjects.

Feb 2012-Apr 2013 Archive Volunteer, The John Ryland’s Library, Manchester

During the project (conducted in my spare time during my bachelor’s degree), I catalogued materials using the Encoded Archival Description (EAD) software programme, Oxygen. The project was to digitise items, making them accessible to the public through Manchester University’s online archive, ELGAR. I worked on two collections; the Christian Brethren Archive and the Unitarian Collection, which included working on sensitive and personal papers dating from the 18th Century to the present day. I worked independently to structure items within the collection and assisted the archivist with other tasks, including administrative work.

Other ExperienceJun 2014-Aug 2015

Café Supervisor, Sophie’s Aberystwyth

Promoted to supervisor within 3 months of starting a waitressing role, whilst simultaneously writing Master’s dissertation.

Co-ordinated and delegated roles of a team in a busy and demanding environment to ensure high standards of customer service. Also trained other members of staff.

Interacted with customers in a friendly manner and dealt with any issues which arose, often using my initiative to solve problems or handle complaints.

Aug 2007- Sep 2013 General Assistant, Makro Wholesalers Ltd, Manchester

Interacting with customers- providing advice and guidance on products to achieve sales Till operation Merchandising Conducting audits In addition, I was trained as a First Aider and undertook responsibilities involving the maintenance

of first aid boxes.

Key I.T. Skills CALM, EAD, ICA-ATOM The Liquid Logic Children’s Social Care

System (LCS) The Liquid Logic Early Help (including eCAF) Module

(EHM)

Outlook (calendar and email) eStart, Impulse, iProc, IYSS etc. (confidential

record keeping and tracking software for children and young people, used by councils and schools)

SAP (Systems, Applications and Products) finance tracking system

OtherVoluntary Work: Riding for the Disabled Association (RDA), Camsley Grange Group, Rixton,

Cheshire: May 2012- September 2013. Title: Riding help volunteer.2

Skills/duties: Once a week I volunteered as a riding helper, assisting in the preparation of sessions by tacking up the horse and preparing equipment. Sessions required me to remain vigilant to the needs of the rider and make sure they were safe. I also supervised a one to one pony care session once a week.

Fiddlers Lane Community Primary School, Fiddlers Lane, Irlam, Salford, Lancashire, M44 6QE: Mar 2011- May 2011. Title: Salford Foundation Reading Volunteer. Skills/duties: After receiving training from the Salford Foundation my duties involved listening to a select group of pupils from a Year 2 class on a one to one basis. The aim of the programme was to give extra help to students who struggled with their reading and to listen to any problems they may have had.

References available on request

2