Alex Mercado 1202 Dieter Street Savannah, GA 31404 (678) 592-5082 [email protected] OBJECTIVE: To obtain a full time position in a library, research, or technology profession in order to enrich the community EDUCATION: High School Diploma: Graduated May 2007 McIntosh High School: Peachtree City, GA Bachelor of Science in Information Technology: Graduated May 2014 Armstrong Atlantic State University (AASU): Savannah, GA GPA: 3.0/4.0 Earned and financed partial college expenses Courses Completed: 2007-2009 Valdosta State University: Valdosta, GA Related Courses: Secure Web Development and Design Systems Administration Database Design Systems Analysis WORK HISTORY: System Administrator: Live Oak Public Library, Savannah, GA (July 2015 – Present) Manage, solve and maintain all helpdesk tickets made by staff across the entire system Handle all IT Helpdesk calls and answer any questions or issues that staff may have Implement website changes and webserver applications in bluehost server with Wordpress Repair and resolve network connectivity issues and bring back any Library branch online Recent Projects: Setup entire computer system for a brand new branch, Transfer previous public webpages into the new webserver, Install implement and manage new helpdesk application into system Librarian Associate: Live Oak Public Library, Savannah, GA (July 2014—July 2015) Perform circulation duties; provide general information regarding services and collections to customers in person or by phone conduct searches for simple bibliographic and reader advisory data Teach and research classes on Intro to Windows, E-mail, Resume Writing and Job Searching Recent Projects: Research and create up-to-date computer classes for the community Lab Technician: Armstrong Atlantic State University, Savannah, GA (August 2012 – May 2014) Maintained and troubleshoot all computers in the lab Worked as a team to take on projects assigned by the CS/IT Department Head

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Alex Mercado1202 Dieter Street

Savannah, GA 31404(678) 592-5082

[email protected]

OBJECTIVE:To obtain a full time position in a library, research, or technology profession in order to enrich the community

EDUCATION:High School Diploma: Graduated May 2007 McIntosh High School: Peachtree City, GABachelor of Science in Information Technology: Graduated May 2014Armstrong Atlantic State University (AASU): Savannah, GAGPA: 3.0/4.0Earned and financed partial college expenses Courses Completed: 2007-2009Valdosta State University: Valdosta, GARelated Courses:Secure Web Development and Design Systems Administration Database Design Systems Analysis

WORK HISTORY:System Administrator: Live Oak Public Library, Savannah, GA (July 2015 – Present)

Manage, solve and maintain all helpdesk tickets made by staff across the entire system Handle all IT Helpdesk calls and answer any questions or issues that staff may have Implement website changes and webserver applications in bluehost server with Wordpress Repair and resolve network connectivity issues and bring back any Library branch online Recent Projects: Setup entire computer system for a brand new branch, Transfer previous public webpages into

the new webserver, Install implement and manage new helpdesk application into system

Librarian Associate: Live Oak Public Library, Savannah, GA (July 2014—July 2015) Perform circulation duties; provide general information regarding services and collections to customers in person

or by phone conduct searches for simple bibliographic and reader advisory data Teach and research classes on Intro to Windows, E-mail, Resume Writing and Job Searching Recent Projects: Research and create up-to-date computer classes for the community

Lab Technician: Armstrong Atlantic State University, Savannah, GA (August 2012 – May 2014) Maintained and troubleshoot all computers in the lab Worked as a team to take on projects assigned by the CS/IT Department Head Recent Projects: Tech Fest Event, Silent Install scripts for software, Install new images on the computers in the

lab, Research with professors on new software for university courses

COMPUTER SKILLS:Hardware: Proficient in building/re-building computer systems Proficient in troubleshooting networks, routers and switches Experienced in handling hardware problems and errorsSoftware: Proficient in Web Design using HTML, PHP, MYSQL, and CSS syntax Experienced in installing programs, updates, and drivers of Windows XP, Vista, and 7 Experienced in working with Apple I-Pod Touch 4, Air Pad Tablet and IOS 6 Experienced in working and troubleshooting PC Res and Envisionware software

EXTRACURRICULAR WORK:Reference Training Committee Member: Live Oak Public Library (November 2014—2015)GA Student Media Festival Judge: Georgia Library Association (June 2015)GA Digital Government Summit: Government Technology (September 2016)