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Alex Mercado10714 Abercorn St. Apt. # 31D
Savannah, GA 31419(678) 592-5082
OBJECTIVE:To obtain a full time position in a library, research, or technology profession in order to enrich my community
EDUCATION:High School Diploma: Graduated May 2007 McIntosh High School: Peachtree City, GABachelor of Science in Information Technology: Graduated May 2014Armstrong Atlantic State University (AASU): Savannah, GAGPA: 3.0/4.0Earned and financed partial college expenses Courses Completed: 2007-2009Valdosta State University: Valdosta, GARelated Courses:Secure Web Development and Design Business English Database Design Systems Analysis
WORK HISTORY:Librarian Associate: Live Oak Public Library, Savannah, GA (July 2014—Present)
Perform circulation duties; provide general information regarding services and collections to customers in person or by phone conduct searches for simple bibliographic and reader advisory data
Teach and research classes on Intro to Windows, E-mail, Resume Writing and Job Searching Recent Projects: Research and create up-to-date computer classes for the community
Lab Technician: Armstrong Atlantic State University, Savannah, GA (August 2012 – May 2014) Maintained and troubleshoot all computers in the lab Worked as a team to take on projects assigned by the CS/IT Department Head Recent Projects: Tech Fest Event, Silent Install scripts for software, Install new images on the computers in
the lab, Research with professors on new software for university courses
Assistant Manager: Panda Express, Peachtree City, GA (June 2008—August 2010) Analyzed inventory to order appropriate supplies Verified employee scheduling to ensure accurate store coverage E-mailed reports daily to Regional Director about sales, incidents, and orders Provided customer service by taking order, serving food, and taking payments Evaluated any customer concern or complaint and resolved as needed
COMPUTER SKILLS:Hardware: Proficient in building/re-building computer systems Familiar with troubleshooting networksSoftware: Proficient in Web Design using HTML, PHP, MYSQL, and CSS syntax Experienced in Microsoft Word, Excel, Access, PowerPoint Experienced in installing programs, updates, and drivers of Windows XP, Vista, and 7 Experienced in working with Apple I-Pod Touch 4, Air Pad Tablet and IOS 6
VOLUNTEER WORK:IT Service Volunteer: Savannah Christian Church (August 2010—Present)Reference Training Committee Member: Live Oak Public Library (November 2014—Present)
