Alex Lopez(M)315-516-4267 (E)hotelmgr@juno.com

https://www.linkedin.com/in/alex-lopez-33964b3

Objective To leverage my 15+ years of customer service experience, public speaking skills, safety, management, and expertise in the hospitality industry into a role with a great company.

Experience 04/2016–Current Residence Inn by Marriott Jacksonville, FLExecutive Housekeeper Managed Housekeeping Department Hire, Train and Coach Team members Conduct daily guest room audits Managed expenses to minimum while maintaining high rating scores in our

guest satisfaction surveys Implemented training course for new recruits — speeding profitability Weekly Payroll Duties

11/2013-04/2015 Kimco Facility Services Macon, GAArea Manager Syracuse/Albany Oversee operations for Retail Services in the Syracuse/ Albany Area Maintain Territory Accounts and Sales Conduct daily sanitation audits as locations serviced by our teams Hire/Train and Supervise Cleaners in 63 locations Provide Safety, Sanitation, and on the job training to retail employees and

management. Oversee, train, coach and hire a team of 37 Employees Work with and oversee subcontractors Develop & enhance existing relationships with customers while working

with Cleaners to maintain highest standards of service

08/06-09/2013 Ecolab Greensboro, NCDistrict Manager – New England / Sales Oversee operations for Ecolab Food Retail Services in New England and

New York Maintain Territory Accounts and Sales NEHA Certified Food Safety Professional and Super Serve Safe Certified

Conducted Food Safety, Sanitation and Work Place Safety Audits Provide food safety & sanitation advice, education & training to customers Oversee, train, coach and hire a team of 11 Territory Managers Develop & enhance existing relationships with customers while working

with Territory Managers independently & maintain scheduled visits Utilize problem-solving & trouble-shooting skills to install & maintain

dispensing systems

02/2006–02/2005 Fairfield Inn Warwick, RIRooms Division Manager Managed Housekeeping and Maintenance Departments Hire, Train and Coach Housekeeping and Laundry team Conducted daily safety and sanitation audits Managed expenses to minimum while maintaining high rating scores in our

guest satisfaction surveys Implemented training course for new recruits — speeding profitability Weekly Payroll Duties

09/1999–05/2004 Johnson & Wales University Inn Seekonk, MAExecutive Housekeeper / Instructor Managed Housekeeping Department for 140 Room University Inn Hire, Train and Coach Housekeeping and Laundry Team Members Managed a total of 24 Staff Members Maintained Budget for housekeeping and Laundry Departments Instructed Housekeeping segment of Senior Class Externship at Johnson

& Wales University

02/1997–08/1999 Holiday Inn/Days Inn/Spring Hill Suites Kingston, RI

Assistant General Manager Assisted as the AGM in Multi Properties held by the same group. Assisted General Manager with daily duties that included: Daily Reports,

Room Sales, Catering Sales and Food and Beverage. Aided on the hiring and training of management and staff. Supervised hotel departments that included housekeeping, front desk and

restaurant. Implemented new hotel housekeeping and room guidelines for Holiday Inn

and Spring Hill Suites. Assisted General Manager in the conversion of a Fairfield Inn to Spring Hill

Suites. Weekly Payroll duties Conducted Staff Meetings and trainings Conducted Group and Catering Sales for Holiday Inn Property Maintained above level scores for Marriott’s Guest Satisfaction Program.

1994–1999 Disney Anaheim, CAMarketing / College Program Representative Worked close with Disney’s Guest Relations Department to obtain data

used for marketing purposes Conducted marketing surveys with guests at Disneyland Park Conducted Casting auditions at New England Universities and Colleges for

future hires Worked with the Disneyland College Program to aid on the hiring of new

interns

Education 1991–1994 Johnson & Wales University Providence, RI

Recreation and Leisure Management.

2011- Current DeVry University Chicago, Il

Hospitality Management

Highlights of Qualifications Quick Motivated Learner.

Good command of both English and Spanish Language. Knowledge of Microsoft Windows Vita and Office Products. Works well with little or no supervision. Works well under pressure