Alexander Fellows

alexanderfellows@live.co.uk 07720862283

Manchester City Centre

Personal Statement

I am an extremely hard working, strong motivated individual. I am an approachable person and I have outstanding team building skills. I work well both on my own on projects and together with other group members. I have no problem making new contacts and networking. I feel that my attitude towards my work helps me thrive in all areas. I am a strong people person with excellent

leadership skills, which in turn enables the team to feel motivated and get the job done

Professional Profile

I have a strong knowledge of credit control, order to cash and supporting activities. I constantly help to embed change and improve ways of working within the team. I have good system knowledge and I can pick up new systems quickly. I am a strong

excel user. I have knowledge of Accounts payable, Payroll, Accounts Relievable, Commercial and Balance sheets.

I am looking for a role that utilises process improvement skills, within any business environment.I have recently completed a contact with Manchester Airport Group in HR & Finance Functions and gained so much knowledge

in that area of the business.

Systems ExperienceAdvance Microsoft Word, Advance Excel, Intermediate Access, Advance PowerPoint, Outlook, Internet, Experienced Sage 500

and Sage 50. Invoice Finance program C3/E3, SAP and FSCM. Visio (BPMN) and AS400

Previous Experience

Dec 14 – Jun 15 Manchester Airport Group Business Analyst

Working as part of the HR & Finance ERP Project Team, preparing for the launch of the SAP Implementation for Manchester Airport Group. Producing Visio process maps & other supporting documentation for the current as is processes, analysing the results to establish quick wins to maximise the current potential of the HR and Finance departments, concerns to be address during SAP design phase & potential improvement opportunities. Working alongside PWC to help prepare business requirements for Finance & HR. Finalising requirements & business scenarios in readiness for Cap Gemini coming on board. Assisted in analysis of Finance processes and produce to be process proposals to assist with SAP design.

Creation of HR, Finance and Payroll As Is process maps using Visio2013 Indexing the as is process maps and current documents used to support the process Worked closely with PWC to review as is process and design the to be process Worked with Project and Change director to understand current process Analysed process maps and documented current pain points Suggested and implemented new processes to resolve current problems Implemented quick wins to resolve pain points pre system implementation Worked with PWC to establish new system requirements Worked with process owners to establish needs for new SAP system Analysed current data from HR to understand needs and requirements for SAP Managed process owners for maximum output and communication with the project Produced Business scenarios to support initial design phase of project Updated weekly RAID logs Produced detailed billing matrix to identify methods used across the business Facilitated user workshops to identify current ways of working, requirements & areas of concern. Produced to be process maps

Jun 14 – Dec 14Hovis Limited Business Analyst

Process Improvements & Change: Highlighted areas of weakness and suggesting new improved ways of working Produced top level process documents Produced System / process user guides Delivered changes to required deadlines and helped train staff

Project Delivery: Implement SAP FSCM tool for collections management and credit management Launched of new business and creation of new credit control team Developed weekly and monthly reporting packs to monitor debt and performance Delivered a new direct debit process to aid cash collection and worked with the company bank and Treasury team Designed and launched new ways of working for the credit control team Implemented the new ways of working in detail for the SAP and AS400 system Trained and coached new staff Improved cash flow forecasting Implemented cheque payment control Launched new Dunning process working from SAP Implemented new cash book for the Treasury and finance team for senior management Heavily involved with the transition of Hovis from Manchester to London Created high level project schedule documents Technology and Service Integration – system separation (SAP) Provided regular reporting on transition progress ensuring issues are resolved in a timely manner and the appropriate

corrective actions are implemented Ensured products and services delivered within the transition are within time and budget constraints and meet the required

level of quality Manage Change in line with agreed practices Work from home and different offices in the UK

Day to day management: Held team meetings and reported to senior management Stakeholder management Creating reports for high level management and directors Management of ledger to reduce the overdue debt while in transition to avoid rise due to the project Ensuring all resource was used correctly

Leadership & People Management: Management of 12 staff Leadership and decision making in the absence of the Lead Project manager Motivation of the team to help deliver deadlines Trained, coached and delivered knowledge transfer for staff in credit control processes & systems Ad-hoc project tasks to support Head of AR, Financial Controller and Project Manager

Dec 13 – Apr 14Bibby Financial Services

Client Manager

Managing clients of invoice finance Managing client customers Analysing client accounts and availability for drawdown of funds Chasing of debt Dealing with solicitors in insolvency cases Preparing documentation for solicitors Providing excellent customer service to clients and customers Resolving queries Meeting deadlines Organisation of workload Completing case files for insurance claims Meeting clients and representing the Bibby brand

Apr 13 – Dec 13Aldermore Bank Client Manager

Dealing with Client and customer accounts Liaising with both customers and clients Dealing with complex quires Communicating with other departments Meeting customers and clients to deal with problems and queries Helping legal departments with information gathering and company risk details Communicating with managers to help resolve problems Working to FSA, Data protection and money laundering guidelines (Given Training) Preparing documentation for legal submission Working with other internal departments

Jun 11 – Feb 13Airedale News Food and Booze Limited Company Director

In June 2011 my partner and I bought a Newsagents and off-licence. We bought the business and premises and continued to sell all existing products. The Company had a turnover of 1.2million pounds. As Company Director had many duties

Staff Management Tax and VAT Management Banking and Funding Stock ordering and Buying Accounts payable duties Managing cash flow Holding Personal alcohol licence Staff Training and Customer Service Training Book Keeping Setting Staff Targets As the Director/Manager had to maximise sales as much as physically possible. Had to merchandise the store with offers

and new products. We both took on an amazing opportunity, due to heavy competition from a newly opened Tesco Express in the area we

were unable to continue

Feb 11 – May 11 Yorkshire Business Web

Business AnalystMy tasks and duties include producing a full report on: The amount of outstanding debt The amount of untaken credits and new credits raised The total amount of invoices in dispute

All the tasks above was not only to give myself the correct information it was also to find a true figure as the department really had no idea what any of the figures where. Changing the way the current staff chased the outstanding debt, managed quires and raised credits. I changed the way that the staff chased the debt as I found the current way was poor and they had no clear rules and dates as to when;

Letters should be sent out to customers The customer was overdue The time spent chasing V The cost How disputes should be logged on to the system Why logging the dispute was important for both chasing and accounting

I changed the way that the staff managed the quires by employing a new member of the team that would concentrate on resolving the quires that the customers had to ensure the payment of the invoice. I also had the new member start to clear the back log of disputes. Using the new person to do this and with the changes made to collections we were able to start reducing the outstanding debt. I changed the way that credit notes were raised. This would made the rules more clear. I had to do this so that credits had to be passed be for being issued as this was a safer option for the company.After investigating the new guidelines I had put into place I then started to work on the system. The system that Yorkshire Business Web had was not working for them. I contacted a company called Pinnacle Computing. This company deals with sage and will make a sage package to the customers’ needs. I, The Company Director and the team all had an input to the new system and this now works for everyone. The Director liked the way that the system worked and asked me to stay for one more month to input the system to the sales department.

Sep 10 – Dec 10Leading Lettings Limited Business Analyst Letters should be sent out to customers Process implementation The customer was overdue The time spent chasing V The cost How disputes should be logged on to the system Why logging the dispute was important for both chasing and accounting Rents in dispute due to Repairs or Overcharges should be passed on to the Lettings manager to deal with and to the

maintenance team to investigate. Updating Landlords on current problems and implementing process to do that

Apr 10 – Jul 10 KCOM Credit Controller (key Accounts)

Achieve monthly cash target Minimise bad debt Reduce 90+ day debt Reduce debtor days outstanding Reduce and resolve customer complaints Keep unallocated cash below £200K Achieve BSI target times to open account for new customers (48 hours) Prioritise debt using personal knowledge to ensure targets are met Provide in-depth analysis on high debt customers for management

Nov 09 – Apr 10Saint Gobain Credit Controller and Credit Analyst

I started working for Saint Gobain in November 2009 and I have been taking part in different rolls. I have been:

Communicating with customers every day collecting large and small amounts of debt including aged debt Producing daily, weekly and monthly reports for area directors and department managers Helping to resolve queries on invoices

I had over 1000 accounts to manage some with aged debt to the value of 3.5million. I have had to: Meet monthly targets Work efficiently to reach targets Help customers come up with payment plans Keep the current debt to a small amount

Out of a regular Credit Control roll I have had to complete different tasks set by the senior management. I have been instructed to complete a full consultancy report on one of the ledgers for Jewson. The fusion account has the largest amount of debt. I have been looking into the fusion account for 2 months and have produced a report on the performance. This included the following:

The reason debt was so high The system problems and solutions The controllers performance What the company needed to do to resolve the current issues Meeting suppliers and installers to create a smother running accounts department.

Feb 08 – Dec 08Kingspan Credit Controller

Maintaining a high standard for all customer enquiries by telephone or face to face and email Reaching and exceeding both weekly and monthly sales figures - maximising profits and minimises expenses Monitoring customers credit accounts Chasing outstanding invoices Daily Communication with all members of staff and senior management Producing weekly Credit analysis reports Ensuring all daily and weekly administration is completed as required via phone, fax, system reports, email, intranet etc.,

including all areas connected with cash and stock control Dealing with complaints and resolving any customer service issues as and when necessary Implementing daily routines to ensure efficient running of the department providing high levels of customer service Carrying out any other reasonable tasks and duties as and when required by senior management

Qualifications 10 GCSEs including Mathematics & English Level A – C ICM Credit Management Level 3Currently studding Prince ll