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The Fix the Phones Program is a phone process improvement, management and skills training solution that uses data from actual phone calls to your dealership to provide specific training and coaching for each agent handling inbound phone calls.
ALERTSSave missed opportunities and
resolve CSI concerns with real-time call monitoring alerts.
PROCESSImprove your caller’s first
impression through professional phone process consulting.
TRAININGExcel in phone performance
from management, sales and service phone training webinars.
Fix the Phones: Your Road to SuccessThis program brings customer recovery, process improvement and training webinars together to lift your callers’ experience to the level you want it to be. CallRevu brings 6 major deliverables to participating dealers:
1 MEASURE YOUR CALLER’S EXPERIENCEReceive a diagnostic report that indicates where calls to your dealer are failing.
2 MANAGEMENTWEBINARDevelop an action plan based on industry best practices and learn how to maximize CallRevu tools to improve your team’s performance.
3 VIRTUAL CONSULTATION MEETING
Action plan implementation progress and alert utilization review.
4
Series of four, 20 minute phone skills training webinars for anyone who handles phone calls. Content customized by department.
EMPLOYEE PERFORMANCE SCORECARDData driven scorecard with individual call metrics and coaching videos for performance improvement for employees attending the session.
6 EXECUTIVE SUMMARY MEETINGBefore and after report with recommendations for continuous improvement.
EMPLOYEE SKILLS WEBINAR SERIES5ONLINE ONLINE
STEP 1
STEP 2
STEP 3
STEP 4
STEP 5
STEP 6
DEALERFEEDBACK:
The best part about the sales consultant training was listening to call audios, it’s eye opening! I also thought it was a huge benefit to learn the frequent questions callers ask about specific model types, this information and the core skills training will help us to BETTER PREPARE FOR PHONE CALLS.”
The service training was the BEST TRAINING I’ve ever attended. It was fun and informative, I love the superhero cards and the activities. The art of the apology module helped me to feel more confident about addressing and handling customer problems. I wish we could attend more training like this!”
With CallRevu, the average dealer improves their appointment set rate on inbound calls from the industry average of 40% to over 60%.
CONTACT // NISSANCALLS.COM • [email protected]
CallRevu applies machine learning to every recorded call to your store to measure every aspect of your callers’ experiences from the moment of consideration through the conclusion of their calls.
"Hi I'm Revvy. I help to ensure every call to a dealership is a positive experience for the caller!”
Revvy
(877) 364-2698NISSANCALLS.COM • [email protected]
Create a wonderful callers experience.
Get Revvy.CallRevu’s award winning Alert Bot, Revvy, draws dealership managements’ attention
to missed sales opportunities and high customer effort calls that put your CSI at risk.
Join CallRevu FREE for 45 days
Join CallRevu FREE for 45 Days!
