NETWORK INFRASTRUCTURE PRODUCTS

COMMUNICATION PRODUCTS

The Application Fluent Network delivers a high quality user experience

OmniSwitch™ 6850E

• Stackable Gigabit Ethernet LAN switch• 24-port and 48-port models with up to four 10GigE uplinks• RJ-45, RJ-45 & PoE+ and SFP port versions• Advanced L3 routing: VRF, Multicast, IPv4 and IPv6• Up to eight switches in local or remote stack (up to 10 km)• Optional choice of standard or advanced backup power• Universal Network Profiles: Policy-based access• SIP fluency, Traffic Anomaly Detection• Metro features

Typical deployment• Access switch in converged campus networks• Distribution switch in converged campus networks• Top-of-rack switch in data centers• Carrier and service provider Ethernet access

OmniSwitch™ 6450 (Models 24 and 48)

• Stackable Fast Ethernet and Gigabit Ethernet LAN switches• 24-port and 48-port models with two GigE or 10GigE uplinks• RJ-45, RJ-45 & PoE+ and SFP port versions• Up to eight switches in local or remote stack (up to 10 km)• Optional backup power• Soft upgrades: GigE to 10GigE uplinks, Fast Ethernet to GigE access• Basic L3 routing: IPv4 and IPv6• Universal Network Profiles: Policy-based access• Optional license for Metro Ethernet features

Typical deployment• Access switch in converged campus networks• Carrier and service provider Ethernet access

OmniAccess™ Wireless LAN Controllers

• Chassis-based and fixed form factor models• GigE or 10GigE ports to connect LAN• Scales to control 1000s of wireless access points• 802.11ac ready/capable• Optional redundant power• Integrated firewall; integrated management• Policy-based access• Voice over WLAN support (SIP and NOE)

Typical deployment• Control for large-scale indoor and outdoor coverage• Control for Wireless Mesh topologies

OmniAccess™ Access Point

• Managed by OmniAccess Wireless LAN Controller• Models with 1x1, 2x2 and 3x3 MIMO• IEEE 802.11n, dual and single radio models• Indoor and outdoor models• Models for remote access• One or two PoE ports • Adaptive Radio Management• Integrated wireless security and spectrum analyzer• Policy-based access

Typical deployment• Large-scale indoor and outdoor coverage• Wireless Mesh topologies

OmniSwitch™ 6250

• Stackable Fast Ethernet LAN switch• 24-port models with two GigE uplinks• RJ-45 and RJ-45 & PoE+ port versions• Optional backup power• Basic L3 routing: IPv4 and IPv6• Up to eight switches in local stack• Universal Network Profiles: Policy-based access• Optional license for Metro Ethernet features

Typical deployment• Access switch in converged campus networks• Carrier and service provider Ethernet access

ClearPass Policy Manager

Access Management System allows organization to create and enforce policies that extend across the network to devices and applications.

• Scales to 100,000s of managed devices• Purpose-built appliance and virtual environment versions• Application Management• Personal BYOD app• Device onboarding and management• Policy Management• Guest Access• Device Health

Typical deployment• Large Enterprise• Healthcare• Education

OmniAccess™ Instant Access Point

• Controller-less Access Point• 802.11ac ready/capable• Models with 1x1, 2x2 and 3x3 MIMO• IEEE 802.11n, dual and single radio models• Indoor and outdoor models• One or two PoE ports • Adaptive Radio Management• Integrated wireless security and spectrum analyzer• Policy-based access

Typical deployment• Small and branch office coverage

OmniSwitch™ 6450 (Model 10)

• Stackable Fast Ethernet and Gigabit Ethernet LAN switch• 8-port models, with two GigE uplinks• RJ-45 and RJ-45 & PoE+ port versions, all without fans• Up to four switches in local stack • Soft upgrades: Fast Ethernet to GigE access• Basic L3 routing: IPv4 and IPv6• Universal Network Profiles: Policy-based access• Optional license for Metro Ethernet features

Typical deployment• Classrooms, silent rooms• Workgroups, co-locations• Small business• Carrier and service provider Ethernet access

OmniSwitch™ 6855

• Hardened Gigabit Ethernet LAN switch• 10-port, 14-port and 24-port models • RJ-45, RJ-45 & PoE+ and SFP port versions• 24 SFP port model with 10GigE uplinks; remote stacking up to 10 km• Optional backup power• Advanced L3 routing: IPv4 and IPv6• Universal Network Profiles: Policy-based access• Metro Ethernet support

Typical deployment• Ethernet switch in industrial applications• Ethernet switch in utility and transportation networks• Ethernet access switch in outdoor cabinets• Carrier and service provider Ethernet access

Enterprise Services Router 5000

OmniAccess™ 5710/5720 Enterprise Services Router • Compact form factor Services Router with no moving parts• OmniAccess 5720 model with one expansion slot • 1 GigE port and 4 Fast Ethernet ports• Choice of interfaces: LTE, VDSL, SHDSL, E1/T1/ SFP, V.35, X.21, V.24• Typical deployment

• Enterprise Access Network

OmniAccess™ 5725 Enterprise Services Router • Ruggedized Services Router• 4-port and 6-port Fast Ethernet models• Wi-Fi IEEE 802.11a/b/g/n interface • Choice of interfaces: LTE, VDSL, GPS, X.21, V.24 • Improved communication over cellular networks• Typical deployment

• Vehicle connectivity• Pipelines and other industrial environments

OmniAccess™ 5840/5850 Enterprise Services Router • Modular Services Router• 2 GigE ports and 8 Fast Ethernet ports• Optional PoE+• Wi-Fi IEEE 802.11a/b/g/n interface • Models with one or two expansion slots• VDSL2, ADSL2+, G.HDSL• Serial, BRI, SFP, E1/T1• FXS/FXO, E&M• Ability to run GNU/Linux applications• Typical deployment

• Small and medium enterprise• Branch office

OmniAccess ESR WWAN enabler • Ethernet-connected cellular interface• Fits any Services Router• PoE+ powered• 3G, 4G, LTE with external antenna adapter• Integrated management• Typical deployment

• Non-cabled network access• Cellular backup

OmniSwitch™ 10K

• Chassis-based LAN switch with eight line card slots• 5.12 Tb/s current switching capacity• Redundant power, management and switch fabric• Front-to-back cooling• GigE RJ-45, SFP, SFP+ and QSFP line cards• Upgradable line cards from 1 to 10GigE by license• Advanced L3 routing: VRF, Multicast, IPv4 and IPv6• Universal Network Profiles: Policy-based VM movement• Automatic fabric creation• In-Service Software Upgrade, Shortest Path Bridging• Software Defined Networking: RESTful API, OpenFlow and OpenStack• Virtual chassis technology

Typical deployment• Core switch in converged networks• Core switch in data centers• Storage I/O consolidation: multi-hop FCoE

OmniSwitch™ 6900

• 1.28 Tb/s switching capacity, sub-microsecond latency• Redundant power• Front-to-back or back-to-front cooling models• 20-port and 40-port models with line card slots• 10GBase-T and SFP+ port models• 10GBASE-T, SFP+, QSFP and SFP+/FC-SFP+ line cards• Advanced L3 routing: VRF, Multicast, IPv4 and IPv6• Universal Network Profiles: Policy-based VM movement• Automatic fabric creation• In-Service Software Upgrade, Shortest Path Bridging• Software Defined Networking: RESTful API, OpenFlow and OpenStack• Mesh Virtual chassis technology

Typical deployment

• Core switch in converged networks• Distribution switch in converged networks• Top of Rack switch in data centers• Storage I/O consolidation: FC/FCoE gateway and multi-hop FCoE

OmniVista™ 2500 NMS

• Comprehensive network management system• Configure, monitor and troubleshoot networks• Network-wide bulk configuration and firmware management• OneTouch administration for policy-based access, SIP snooping

profiles• Simplified management for user-based network role profiles• Unified troubleshooting and deployment for BYOD solutions• Automated quarantine management for improved security

OmniVista™ 2500 VMM

• Optional module for OmniVista 2500 NMS focusing on data center operations

• Provision data center infrastructure to assist VM deployment• Enable automated moves for VMs in the data center• Track VM location and monitor their connections with physical

network infrastructure from a single pane of view • Performances analysis and SLA reporting for vm to vm network

path• Interfaces with VMware® vCenterTM and Citrix XenServer®

hypervisors for further automation

OmniSwitch™ 6855-U24X OmniSwitch™ 6855-14

OmniSwitch™ 10K

OmniSwitch™ 6900-X40

OmniSwitch™ 6900-T20

OmniSwitch 6900-X20 Rear OS-XNI-U12 (12-port 10GigE SFP+ module)

OmniSwitch™ 9000E

• Chassis-based LAN switch with 8 or 16 line card slots• 768 Gb/s current switching capacity• Redundant power, management and switch fabric• GigE RJ-45, SFP and SFP+ line cards• Advanced L3 routing: VRF, Multicast, IPv4 and IPv6• Universal Network Profiles: Policy-based access• In-Service Software Upgrade• Multi-Chassis LAG technology

Typical deployment• Core switch in converged networks• Access switch in converged networks

OmniSwitch™ 9800E

OmniSwitch™ 9702E

OS-XNI-Q3 (3-port 40GigE QSFP module)

www.alcatel-lucent.com Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Photos: Alcatel-Lucent. Copyright © 2014 Alcatel-Lucent. All rights reserved. E2014013894EN

OmniSwitch™ 6850E48X OmniSwitch™ 6850EU24X

OmniSwitch™ 6450-P48 OmniSwitch™ 6450-10 OmniSwitch™ 6450-P10

OAW4504 OmniSwitch™ 6250-24

OAW AP105 OAW AP105RAP 3 OAW IAP135

OS10K-CMM (Chassis Management Module)

OS10K-XNI-U32E (32-port 10GigE SFP+ Module)

OS10K-QNI-U8E(8-port 40GigE QSFP module)

OS10K-CFM (Chassis Fabric Module)

Enterprise Services Router 5800

7750 Service Router

• Chassis-based MPLS router• 7-slot and 12-slot MDA models • 4-slot and 12-slot CMA models• Line cards up to 100GigE• Line cards with SDH interfaces• Line cards with classical WAN interfaces• MPLS, VPLS, VPRN, VLL, PBB, Hierarchical QoS

Typical deployment• Private WAN for large enterprises• Data center interconnect

7750-SR7

7750-SR-C12

7705 Service Aggregation Router

• Chassis-based and fixed configuration router• Fixed, 1-module, 8-slot, and 18-slot models• Line cards up to 10GigE• Line cards with T1/E1 and SDH/SONET interfaces• Line cards with legacy voice and data interfaces• Line cards for CWDM OADM • MPLS, VPLS, VPRN, pseudowires, Hierarchical QoS

Typical deployment• Private WAN for large enterprises• Legacy and TDM services over IP/Ethernet WAN

7705 SAR-8 7705 SAR-M

VitalSuite®

• Performance management system for applications and networks • Web2.0 dynamic GUI interface with easy-to-use workflow • Multivendor, multi-tenant and multi-technology with IPv4/IPv6

support• Real-time end-user application transaction monitoring• Monitoring of network infrastructure devices and services• Monitoring of telephony systems, contact centers, virtualization

and data center environments• Centralized view with advanced thresholds, 2D/3D

topology views and trap receiver• Extensive built-in and custom reporting capabilities

VitalQIP®

• DNS/DHCP IP management system• Scales to 100,000s of managed addresses• Comprehensive BIND syntax check• ENUM functionality• Automated configuration of multivendor DNS/DHCP managers• Integrates with CyberGatekeeper• Software and purpose-built appliance versions• Software appliance for virtual environment version

OmniVista™ 3600 Air Manager (AM)

• Wireless network management system• Centralized visibility and control over wireless networks• Real-time user and device monitoring• Centralized configuration • User, session and device monitoring • Real-time location tracking information• RF planning with VisualRF module

5620 Service Aware Manager (SAM)

• Element, network and service management system• Visualization of physical, MPLS, service topology and status• Accelerated and reliable provisioning • Comprehensive monitoring, troubleshooting and root

cause analysis• Performance management and SLA assurance capabilities• Integration with 5650 Control Plane Assurance Manager (CPAM)

Data Center Switching

• Revolutionizes data center network architecture by automating data center networking

• Prepares for automation of the entire data center with software defined networking

• Provides an application fluent network to meet the need for a high-quality user experience with real-time applications such as OpenTouch™ Conversation and virtual desktops

• Automates many activities such as virtual machine movement, provisioning and troubleshooting An award-winning solution that revolutionizes data center network architecture bringing automation to data center networking and prepares for automation of the entire data center with SDN. It provides an application fluent network to meet the need for a high-quality user experience with real-time applications such as OpenTouch™ Conversation and virtual desktops, while automating many activities such as virtual machine movement, provisioning and troubleshooting. With this solution, your company can virtualize your data center network to meet the new needs for delivery of real-time applications while reducing costs. Market leading features

• High-performance standards based data center fabric• Scales from under 100 physical servers to many 1000s

of servers• Low-cost entry point (no expensive chassis switch required)

with pay-as-you-grow model• Rich data center partner ecosystem ensures your success when

selecting a best-of-breed data center fabric

2µs Latency

Pod

6900 6900

6900 6900

6900 240 6900

Low latency Data Center Fabric

ECO Partners

Alcatel-Lucent proves interoperability through extensive interoperability testing with mainstream storage and virtualization vendors such as VMware, QLogic and Emulex. This unique solution enables any size of organization to deploy its own affordable data center fabric.

• VMware interoperability with Mesh and Virtual Machine Management

• QLogic CNA (Converged Network Adapters) interoparability• Interoperability with Emulex OneConnect™ 10 GigE Network

Interface Cards (NICs)• NetApp storage and Mesh provide an improved Hadoop®

architecture• Application Fluent Network combined with Citrix CloudBridge

technology benefit end-users as well as IT teams

Converged Campus Networks

Alcatel-Lucent Enterprise’s Application Fluent Network approach for enterprise networks is a complete converged network solution. Market leading features• Resiliency for uninterrupted operations• Right-sized core switches for cost efficiency• Unification of wired and wireless access for user/IT efficiency• BYOD enabled from guest to smartphone/smartPAD

This unique solution extends the reach of the corporate network with an innovative, simplified and virtualized architecture that supports a range of converged network infrastructures including small-to-large single sites, multi-sites, and global offerings.

OmniTouch® 8082 My IC phone Video camera

ClearPass Policy Manager

One place to manage all things BYOD

OAW AP225

OmniSwitch™ 6850EU24X

Enterprise Services Router 5720

For more detailed information, visit http://offer-guide.enterprise.alcatel-lucent.com

Business Practices

SOLUTIONS FOR PERSONS WITH DISABILITIES

• Terminals accessibility with IP Touch

Unified communication accessibility with OmniTouch 8600 My Instant Communicator

• Voice, voice mail• Instant messaging• Video, audio, web conferencing

Telephony accessibility with IP desktop softphone All functions and features of the IP Touch 4068 telephone:

• Caller’s name• Voice mail• Mini messages• All telephone features

HOSPITALITY

Guest• IPTV integration • XML hospitality applications on phones• Guest personalization • High-speed Internet in the room • Hospitality telephony services in

the room• Wired and wireless room phones

Hotel managers • Unified communications on mobile devices • Video, audio and data conferencing• Unified communications• Advanced telephony

EMERGENCY SERVICES

Public Safety LTE solutionsAlcatel-Lucent Public Safety LTE solutions feature lightRadio™ technology and operate:

• In a dedicated 700 MHz band• In the 380-470 MHz band, specifically to integrate

broadband services into existing TETRA/TETRA POL networks

Alcatel-Lucent Application Partner Program (AAPP)

Wireless Terminals

OpenTouch Suite for MLE: Platforms OpenTouch Suite for SMB: OmniPCX Office RCE Platforms

Wired Terminals Client Applications

MLE Applications Network Management Applications

Customer Interactions

OmniTouch™ 8400 Instant Communications Suite (ICS) for Enter-prise

• Full set of IP-based unified communication services: - Telephony, call routing - Unified messaging (e-mail, fax, voice mail) - Collaboration (audio, data and video conferencing) - Mobility (dual mode cellular/WLAN management, roaming and seamless handover)

- Presence• Openness through XML Web services• N+1 redundancy• Multi-site topologies

OmniTouch™ 8460 Advanced Communications Server and OmniTouch™ 8660 My Teamwork Conferencing and Collaboration

• Carrier-grade and PBX-agnostic IM, audio, Web and video conferencing

• Available standalone or with the OmniTouch 8400 ICS

OmniTouch™ 8440 Messaging Software• Full software, SIP-based Linux® operating system• Voice infrastructure-agnostic • Highly scalable (15,000 users per system, 150,000 users per

network, 180 ports, unlimited message storage)• Multiple time zone support• N+1 redundancy • SAN voice message storage support• Message accessibility from any phone device• Access to voice messages from any IMAP client• Unified messaging with IBM, Microsoft® and IMAP e-mail servers

OmniTouch™ 8450 Fax Software• Full software, SIP/T.38-based Linux operating system• Up to 10,000 users and 30 simultaneous fax channels on a

dedicated physical server• Up to 1000 users and 4 simultaneous fax channels when

sharing a common server platform with OmniTouch 8400 ICS or OpenTouch

• Secure Web administration• N+1 redundancy • Any SMTP-compliant mail server (for example, Microsoft®

Exchange®, IBM Lotus® Domino®)

400 DECT handset • Color display • Headset connector • Location and

notification services 500 EX DECT handset

• Designed for hazardous environments

500 DECT handset • Rugged design

with IP54 ingress protection

• Color display• Bluetooth® headset

connectivity (Headset Profile 1.1)

• Alarm and notification features: - Alarm key, man down, no movement, shock detection

8232 DECT handset• Color display• Headset connector • Mini USB port on the

charging cradle

OmniTouch™ 8118 WLAN handset

• Black and white display

• Vibrate mode • Headset connector

OmniTouch™ 8128 WLAN handset

• All the features of the 8118, plus: - Push-to-talk feature

- Color display - Hands-free

OmniVista™ 8770 Network Management System• Next-generation centralized management for OmniPCX Enterprise

(≥ 8.0), OmniPCX Office (≥ 5.0) and OpenTouch • 300 OmniPCX nodes, 50,000 users, 200,000 Directory entries • Application Suite with advanced services• Unified user provisioning and service activation• Converged device management and deployment

• Real-time services performance monitoring• VoIP performance indicators (MOS, R-factor)• Tailored and animated topology maps• Multi-carrier metering • Company directory• Integration with SNMP management platforms• Evolution path from OmniVista 4760

OmniVista™ 4760 Network Management System

• Centralized management platform for OmniPCX• Same provisioning as OmniVista 8770 VitalSuite® Performance Management Software VitalQIP® QIPTM 500 Appliance For detailed information, refer to Network infrastructure side

FOR 6 TO 200 USERS

ArchitectureFour communication platforms: OmniPCX Office RCE Compact

• Wall-mounted cabinet• Fanless design• For 6 to 18 digital/analog users • Up to 200 IP users

OmniPCX Office RCE Small• CPU slot, plus two universal slots

OmniPCX Office RCE Medium

• CPU slot, plus five universal slots OmniPCX Office RCE Large

• CPU slot, plus eight slots (four are universal)

Applications• Enhanced telephony features • Three- and six-party conferencing • Voice mail and user mailbox greeting with two

ports and 60 minutes of voice mail storage • Welcome greeting and multiple companies greeting• Automated attendant• Call center (up to 32 agents and 8 supervisors)• Alcatel-Lucent PIMphony Softphone (200 basic

licenses)• PC-based attendant• Managed by OmniVista 4760 NMS• CSTA application interfaces• Networking: IP network SIP

- High performance PowerCPU and up to 48 VoIP channels

- 2GB memory card

Common OpenTouch services • Advanced telephony services:

- My IC Phone smart desk phone, including manager/assistant delegation application

- Dial-by-name with universal directory lookup including external LDAP

- Automated attendant with text-to-speech facilities - Complete openness: Web services, XML

• MLE applications (refer to the section for detailed information): - Messaging - UC and C - Mobility - Fax

• Virtualized version

OpenTouch™ Business Edition• Telephony services:

- Embedded OmniPCX™ Enterprise - Support SIP/IP/TDM/analog/DECT/WLAN - Multi-sites: Up to 32 media gateways/5 network nodes

• Security and high availability: - Spatial redundancy and remote site survivability (PCS) - Dual Ethernet, dual power supply (1500 server), RAID 1 - Encryption/PKI server

• Complete openness: - Web services, CSTA/XML - Ticket collector and management API

• Contact center: - Embedded contact center distribution (CCD) and supervision (CCS) (up to 75 agents)

• Unified management: - Unified user management - Accounting, real-time performance monitoring, alarm

OpenTouch™ Multimedia Services• Full software option• Add-on for OmniPCX Enterprise

OpenTouch™ Session Border Controller• SIP deep packet inspection to protect enterprises from SIP

denial of service attacks• Security for OXE and OpenTouch BE SIP trunks, MIC desktop (audio

and video) remote workers• Dedicated HP appliance – 1000 sessions• Active/standby redundancy• Zero-touch management

OmniPCX™ Enterprise • Architecture: Centralized, distributed, networked and

hardened OS• Virtualized version• Performance: 300,000 busy hour call completions (BHCC)• Resilience:

- IP redundancy Level 2 or 3 - 99.999% availability - 240 Passive Communication Servers

• Survivable media gateway

• 15,000 lines per communication server• 10,000 trunks per node • 5000 SIP trunks per node • 100 nodes in an ABC Network (cluster)• 255 “ABC Networks” (clusters) in a “Supra Network”

Features

• More than 500 business telephony features • Native SIP controller:

- Telephony features for SIP endpoints - SIP trunking to NGN

• Attendant services• Voice and fax mail• Contact center services• Full feature set for DECT• Voice over wireless LAN• Cellular extension• Branch redundancy: Passive Communication Server• Radius authentication

• Signaling and media encryption • Log history: Centralized syslogs • Multiple companies/departments • Multiple time zones and countries

IP Touch Security – Signaling and Media Encryption Architecture

• Server security module (SSM-RM) for communications server• Software signaling encryption (MGSec) embedded on IP media

gateway• Software signaling and media encryption (SoftMSM) embedded

on IP media gateway (GD-3, GA-3 and INTIP3A/3B)• Software security module integrated in IP Touch 8 series phones• Media security module (MSM-RM) for IP media gateway and

OmniTouch 8400 Instant Communications Suite

Security• Integrity check with HMAC-SHA1• Encryption with IPSec transport mode, AES algorithm (128 bits)

and standard SRTP for voice Features

• Call control signaling integrity (ensuring messages have not been modified)

• Secure downloading of binaries and configuration files in IP phones and IP media gateways

• Software encryption of all ToIP flows (signaling and media)

My Instant Communicator for Mobile OmniTouch™ 8600 My Instant Communicator

• Instant Communication Suite UC&C services on smartphone • One number/one voice mail services and visual

voice mail• Directory lookup • Notification• Instant messaging and rich presence• Enterprise-grade telephony service (call logging)• Seamless handoff for dual mode • Corporate call history/call log• Routing services• Available mobile devices:

- RIM BlackBerry® - Google® Android™ - Apple® iPhone®

My Instant Communicator for PC

Services common to all products below include:• Single business number • Business caller identification• Enterprise-grade telephony services• Unified directory access • Visual voice mail • Business call history

My Instant Communicator Web for Office

• Teamwork with PIMphony Softphone Team• Team assistant and supervision facilities• Easy and efficient call monitoring and distribution

OmniTouch 8600 My Instant Communicator (MIC) • Audio, data and HD video conferencing • Complement to IBM and Microsoft environments• Rich presence • Instant messaging (IM)

OpenTouch™ Conversation (OTC) for iPad

• IM, voice and video calls • Device contacts, corporate directory or OpenTouch contacts• Routing profiles, presence, multimedia • One phone number across multiple devices — desk phone,

PC, tablet and smartphone • Rapid session shift• Ad hoc or scheduled conferences and content sharing• Feature-rich whiteboard • Conversation control

GREETING

Attendant console • 4059 IP uses an associated Alcatel-Lucent 8/9 series set for

voice (IP or TDM) • 4059 EE uses an IP desktop softphone emulating

IP Touch 4068 Phone for voice

• An ergonomic keyboard with LEDs, shortcut keys, and USB™ connection

• Operates on standard PC (with a Busy Lamp Field [BLF] option)

CONTACT CENTERS

OmniTouch™ Call Center Office• Automatic call routing:

- Caller and direct dialing identification - Automated attendant

• Automatic call distribution: - Rotating and fixed priority - Longest idle time

• Waiting queue management: - Up to 8 groups and 32 active agents - Ability to handle VIP calls (Visual Queue Control)

OmniTouch™ Contact Center Standard Edition • Scalable from 5 to 1000 agents on one node or 5000 declared

agents in multi-node and 90 supervisors • Advanced call routing (skill mapping)• 30 RTI wallboard connections• Workforce management interface

OmniTouch™ 4625 Interactive Voice Response • Up to 120 ports• Menus/icons application generator • Text-to-speech (TTS) and automatic speech recognition (ASR)• Database lookup/update• Fax/SMS

Genesys Compact Edition

• All-in-one multimedia 150 agents “easy-to” contact center• Incoming voice agents with computer telephony integration (CTI)

supervision

• Agents on any device (8 and 9 series, mobile, SIP, business): Visual CC (supervisors), Visual IVR (call qualification), universal software development kit (SDK), connectors (reporting, workforce management, IVRs and wallboard), G+ adapters for Microsoft CRM, SAP ERP and SAP CRM, Siebel

Next Generation Contact Center• Multi-media and multichannel interactions• Universal multichannel routing• Unified desktop• Large integration scope with major CRMs of the market

OmniPCX™ RECORD Suite • Scalable, modular design to satisfy each client’s specific needs • High availability (HA) mode optimized for the OmniPCX Enterprise

Communication Server HA mode

• Multiple languages (French, English, Spanish, German, Italian) • Open integration • Virtualization (VMware™) – specific limitations apply • Integration with the Call Center agent

Tactile markers on IP Touch™ 4068

Visual voice mail

Visual Communications

Alcatel-Lucent Interactive whiteboard (IWS)• Annotation between local or remote

OmniTouch™ 8660 MyTeamwork and whiteboard users

• Displays actions on all screens and whiteboards in real time

• Integration with video and audio conference from MyTeamwork or room-based HD video conference systems for multi-party, multi-site

• Equipment: - Complete range of interactive whiteboards: 685ix and 885ix, 87 in., mono-touch, and multi-touch

- Interactive display: 8070i, 70 in., multi-touch

- Fully integrated with OpenTouch collaboration - Unique 2-way annotation capabilities across whiteboard, computer, and Apple® iPad® solutions

OpenTouch™ Video Store • Video creation • Video publishing, searching, viewing and sharing • Content storage and security • Reporting and management

Digital Signage Solution• Digital content management, control and delivery• Content formats including live TV and Video on Demand (VoD),

with high-definition (HD) quality for an HD broadcast TV-like experience

LifeSize® Connections™• Cloud-based services open new opportunities for SMB without

the need for front end-investments

Video equipment• Complete range of video endpoints• Personal and executive devices• All in one video room endpoints (TV, camera & codec)• Passport: SoHo and teleworkers• LifeSize 220 Series: Small, medium and large rooms• LifeSize Unity Series: Executives and rooms

4068 EE, 4038 EE, 4028 EE, 4018 EE, 4008 EE• Adjustable graphical display, IP Touch 4068 with

color display• 1 x 20 character display (IP Touch 4008, IP Touch

4018)• Alphabetic keyboard, call-by-name • Direct access to directory and mailbox• Hands-free, loudspeaker, mute key• Redial key

• Programmable soft keys - Bluetooth handset - Headsets - Local and external power supply - Additional Ethernet port with switch to connect PC (except on 4008)

- Layer 2/Layer 3 quality of service (QoS)

- Gigabit Ethernet (4028/4038/ 4068) and Fast Ethernet (4018)

- Wideband comfort handset (except for 4008)

8002/8012 Deskphones• SIP Telephony• Management of up to 2 simultaneous calls

(1 in conversation, 1 on hold)• Dial by name• Local call log• Centralized management• Energy Efficient Ethernet : 802.3 AZ• 802.3 AF class1 (8002), class2 (8012)

OmniTouch™ 4135 – IP Conference• SIP-based unit• OmniSound™ 2.0 wideband technology • Microphone:• Omnidirectional • Reception area: Up to 30 m² (320 ft2) for more than

10 people in a room

• Speakers: Equalizer (soft, neutral, sharp) • Directory access (local or LDAP)

OmniTouch™ 8082 My IC Phone • 7-inch capacitive touch screen• Two 1 Gigabit Ethernet ports• Bluetooth 2.1• High quality wideband audio capacity • SIP telephony services• Industry-specific application packages

(for example, hospitality)• Peer to peer Video call with OpenTouch™• SDK open to Web application developers

directory (local or LDAP)

OmniTouch 4135 OmniTouch 8082 My IC Phone4038 EE4068 EE 4028 EE 4018 EE/4008 EE 8002/8012

OmniPCX™ Office RCE Compact

OmniPCX Office RCE Large

OpenTouch Business Edition Server – 500 OpenTouch Business Edition and Multimedia Services Server – 1500

SMB Applications

OpenTouch™ Suite for SMB – OpenTouch™ Suite for MLE

www.alcatel-lucent.com Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Photos: Alcatel-Lucent. Copyright © 2014 Alcatel-Lucent. All rights reserved. E2014013894EN

My IC Social Networks• Federated user identify from different directories• Presence federation based on telephony and

Social medias• Intelligent Microsoft Outlook integration (unique

interface) My IC Web for Office

• Web-based solution for call handling, with standard browser

PIMphony• Personal communication manager for incoming and

outgoing calls controlled from a Windows PC client

One-number services• Make any mobile phone an office extension

My IC Mobile for iPhone and Android• Dedicated clients for both devices (Apple and Google

Play Store)• For more information, refer to Client Applications

section

OmniTouch My Teamwork Office Edition

Voice mail • Voice mail: 2 ports and 60 min• Personal greeting message• Forwarding to voice mail• Password protection• Remote consultation• Voice mail available on analog and wireless extensions• Unified messaging (voice mail

in e-mail)

OmniPCX Office RCE Fax Server• Full-featured fax solution based on Windows 7 plug-

and-play appliance • Designed for SME, with up to 110 users, scalable from

2 to 4 ports • SMTP e-mail messaging system integration: Microsoft®

Outlook® and Exchange