ALE Application Partner Program Inter-Working Report...The inter-working report is valid until the AAPP member’s product issues a new major release of such product (incorporating

ALE Application Partner Program – Inter-working report - Edition 4 - page 1/43

Copyright © ALE International 2018

ALE Application Partner Program Inter-Working Report

Partner: PLANTRONICS Application type: Headsets and speakerphones

Application name: EncorePro, Blackwire, DA series, SAVI series, …

Alcatel-Lucent Enterprise Platform: OmniPCX Enterprise™ / OmniPCX Office™ /

OXO Connect™

The product and release listed have been tested with the Alcatel-Lucent Enterprise Communication Platform and the release specified hereinafter. The tests concern only the inter-working between the AAPP member’s product and the Alcatel-Lucent Enterprise Communication Platform. The inter-working report is valid until the AAPP member’s product issues a new major release of such product (incorporating new features or functionality), or until ALE International issues a new major release of such Alcatel-Lucent Enterprise product (incorporating new features or functionalities), whichever first occurs. ALE INTERNATIONAL MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE APPLICATION PARTNER PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ALE INTERNATIONAL HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE AAPP MEMBER’S PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND ALE INTERNATIONAL FURTHER SHALL HAVE NO LIABILITY TO AAPP MEMBER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE.



Certification overview

Date of the certification Febuary 2018

ALE International representative Sebastien EHRHARD

AAPP member representative Christophe HERRERIAS

Alcatel-Lucent Enterprise Communication Platform

OmniPCX Enterprise OmniPCX Office OpenTouch BE/MS

Alcatel-Lucent Enterprise Communication Platform release

OmniPCX Enterprise R12.1 OXO Connect R2.2

Application Category Headset / amplifier

Author(s): Graham Pratley, Sebastien Ehrhard Reviewer(s): Christophe Herrerias, Ian Dobie, Rachid Himmi Revision History Edition 4 January 2018: Add new headsets, new deskphones and new softphones

IPDesktopSoftphone 11.0.71.0 with Hub 3.9.1

80x8s Series Premium Deskphone version 5.10.10

Deskphone 8001, 8008, 8018 version 5.10.10

Rainbow Windows Desktop client Edition 3: January 2016: Add new tests with:

IPDesktopSoftphone on OmniPCX Enterprise

IPDesktopSoftphone and PIMPhony on OmniPCX Office

OpenTouch Conversation Edition 2: June 2015: contains tests with the IPDesktopSoftphone on OmniPCX Enterprise and PIMPhony on OmniPCX Office. Edition 1: creation of the document – May 2015

contains the tests with the Premium Deskphones 8028/38/68/29/39 with OmniPCX Enterprise

_______________________________________________________________________________

Test results

Passed

Refused Postponed

Passed with restrictions

IWR validity extension None.



AAPP Member Contact Information

Contact name: Christophe Herrerias

Title: OEM Sales Manager Address: Interface Business Park, Bincknoll Lane Zip Code: SN4 8QQ City: Royal Wootton Bassett, Wiltshire Country: UK Phone: (0) 1793 848999 Fax: (0) 1793 842399 Mobile Phone: Web site: www.plantronics.com Email address: [email protected]

mailto:[email protected]



TABLE OF CONTENTS

1 INTRODUCTION ........................................................................................................... 5

2 VALIDITY OF THE INTERWORKING REPORT ................................................. 6

3 LIMITS OF THE TECHNICAL SUPPORT .............................................................. 7

3.1 CASE OF ADDITIONAL THIRD PARTY APPLICATIONS ................................................... 7

4 APPLICATION INFORMATION ............................................................................... 8

5 TEST RESULTS ........................................................................................................... 9

5.1 PREMIUM DESKPHONES 8078S / 8068S / 8058S / 8028S ........................................... 10

5.2 DESKPHONE 8018 .................................................................................................... 12 5.3 DESKPHONE 8008 / 8001 .......................................................................................... 14

5.4 RAINBOW ................................................................................................................. 15 5.5 IPDESKTOPSOFTPHONE ........................................................................................... 17 5.6 ENCOREPRO HW510/520/530/540 .......................................................................... 19 5.7 ENCOREPRO HW515/525/535/545 USB.................................................................. 20

5.8 ENCOREPRO HW710/720 ........................................................................................ 21 5.9 ENCOREPRO HW715/725 USB ................................................................................ 22

5.10 SUPRAPLUS HW251/A HW251/N HW261/A HW261/N ................................ 23 5.11 ENTERA HW111/N HW121/N ............................................................................ 24 5.12 BLACKWIRE 300 SERIES C310/315/320/325 ......................................................... 25 5.13 BLACKWIRE 500 SERIES C510/520 ....................................................................... 26 5.14 BLACKWIRE 700 SERIES (USB + BLUETOOTH) C710/720 .................................... 27 5.15 BLACKWIRE 700 SERIES (USB) C725 ................................................................... 28

5.16 BLACKWIRE 3200 SERIES C3210/3215/3220/3225 ............................................... 29

5.17 BLACKWIRE 5200 SERIES C5210/5220 ................................................................. 30 5.18 CS SERIES CS510/520/530/540 ............................................................................ 31 5.19 SAVI W710 / 720 / 730 / 740 ............................................................................... 32

5.20 VOYAGER LEGEND CS .......................................................................................... 33 5.21 VOYAGER UC SERIES 3200, 5200, 6200, FOCUS, 8200 ........................................ 34

5.22 CALISTO P610 ...................................................................................................... 35 5.23 CALISTO P620 ...................................................................................................... 36

6 APPENDIX D: AAPP MEMBER’S ESCALATION PROCESS ............................ 37

7 APPENDIX A: AAPP PROGRAM ............................................................................ 38

7.1 ALCATEL-LUCENT APPLICATION PARTNER PROGRAM (AAPP) ............................... 38

7.2 ENTERPRISE.ALCATEL-LUCENT.COM ....................................................................... 39

8 APPENDIX C: AAPP ESCALATION PROCESS ................................................... 40

8.1 INTRODUCTION ........................................................................................................ 40 8.2 ESCALATION IN CASE OF A VALID INTER-WORKING REPORT ................................... 41 8.3 ESCALATION IN ALL OTHER CASES ........................................................................... 42 8.4 TECHNICAL SUPPORT ACCESS ................................................................................... 43



1 Introduction This document is the result of the certification tests performed between the AAPP member’s application and Alcatel-Lucent Enterprise’s platform. It certifies proper inter-working with the AAPP member’s application. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, ALE International cannot guarantee accuracy of printed material after the date of certification nor can it accept responsibility for errors or omissions. Updates to this document can be viewed on:

- the Technical Support page of the Enterprise Business Portal (https://businessportal.alcatel-lucent.com) in the Application Partner Interworking Reports corner (restricted to Business Partners)

- the Application Partner portal (https://applicationpartner.alcatel-lucent.com) with free access.

https://businessportal.alcatel-lucent.com/

https://applicationpartner.alcatel-lucent.com/



2 Validity of the InterWorking Report This InterWorking report specifies the products and releases which have been certified. This inter-working report is valid unless specified until the AAPP member issues a new major release of such product (incorporating new features or functionalities), or until ALE International issues a new major release of such Alcatel-Lucent Enterprise product (incorporating new features or functionalities), whichever first occurs.

A new release is identified as following:

a “Major Release” is any x. enumerated release. Example Product 1.0 is a major product release.

a “Minor Release” is any x.y enumerated release. Example Product 1.1 is a minor product release

The validity of the InterWorking report can be extended to upper major releases, if for example the interface didn’t evolve, or to other products of the same family range. Please refer to the “IWR validity extension” chapter at the beginning of the report.

Note: The InterWorking report becomes automatically obsolete when the mentioned product releases are end of life.



3 Limits of the Technical support

For certified AAPP applications, Technical support will be provided within the scope of the features which have been certified in the InterWorking report. The scope is defined by the InterWorking report via the tests cases which have been performed, the conditions and the perimeter of the testing and identified limitations. All those details are documented in the IWR. The Business Partner must verify an InterWorking Report (see above “Validity of the InterWorking Report) is valid and that the deployment follows all recommendations and prerequisites described in the InterWorking Report.

The certification does not verify the functional achievement of the AAPP member’s application as well as it does not cover load capacity checks, race conditions and generally speaking any real customer's site conditions.

Any possible issue will require first to be addressed and analyzed by the AAPP member before being escalated to ALE International. Access to technical support by the Business Partner requires a valid ALE maintenance contract For details on all cases (3

rd party application certified or not, request outside the scope of this IWR,

etc.), please refer to Appendix F “AAPP Escalation Process”.

3.1 Case of additional Third party applications

In case at a customer site an additional third party application NOT provided by ALE International is included in the solution between the certified Alcatel-Lucent Enterprise and AAPP member products such as a Session Border Controller or a firewall for example, ALE International will consider that situation as to that where no IWR exists. ALE International will handle this situation accordingly (for more details, please refer to Appendix F “AAPP Escalation Process”).



4 Application information Application commercial name: Several (see in next sections) Application version: Several (see in next sections) Interface type: Jack, USB, Bluetooth, RJ11

Brief application description: See in next sections



5 Test Results

Each following section details the tests executed, the tests results, the restrictions for one partner equipment family. It also describes the equipment and how to connect and configure it to the Alcatel-Lucent Enterprise equipment.. There are also specific sections for each Alcatel-Lucent Enterprise phone families. Following notes apply for each section:

n/a not applicable

nt not tested

ok tested and supported

nok tested and not supported

note 1 see previous interworking documents on the Enterprise Portal:

- Plantronics Headsets & Amplifiers OmniPCX Platforms & Terminals

- Plantronics Headsets & Amplifiers / OmniPCX Platforms & softphones

IWR

- Plantronics Headsets & Amplifiers My IC Phone - IWR

Firmware used

Plantronics Product Firmware Used During Testing

EnCore Pro USB Products V117

Blackwire C300 Series V205

Blackwire C500 Series V155

Blackwire C710/C720 V53

Blackwire V725 V155

DA Series V119

APU-75 EHS V215

Savi 700 Series V28.47

Savi 400 Series V28.27

BT600 Bluetooth Dongle V13.17



5.1 Premium DeskPhones 8078s / 8068s / 8058s / 8028s

Name: Premium DeskPhones 8078s /8068s / 8058s / 8028s

IP phones featuring an elegant, contemporary design, they combine improved audio and

software capabilities with ergonomic features to provide a superior communication

experience.

Headset interfaces and cables:

Jack 3.5mm Direct

Jack 3.5mm 4 poles: QD Quick Disconnect 3.5mm 4 poles long (P/N 38541-04)

USB Direct

USB – QD Adapter DA Series DA 70/80/90

USB EHS Adapter APU-75 (P/N 202678-01)

Bluetooth (8068s + 8078s only)



Supported headsets and associated connectivity and cables:

OmniPCX Enterprise

R12.1 (NOE 5.10.10)

OmniPCX

Office

Connect R2.2

80x8s 80x8s BT 80x8s 80x8s

BT

EncorePro 700 QD

EncorePro HW710/720

Jack 3.5mm - QD

or USB – QD

DA 70/80/90

Jack 3.5mm - QD

or USB - QD

DA 70/80/90

same as for

OmniPCX

Enterprise

EncorePro 500 QD

HW510/520/530/540

Jack 3.5mm - QD

or USB - QD

DA 70/80/90

Jack 3.5mm - QD

or USB - QD

DA 70/80/90

SupraPlus QD

HW251/261

Jack 3.5mm - QD

or

USB - QD

DA 70/80/90

Jack 3.5mm - QD

or

USB - QD

DA 70/80/90

Entera QD

HW111/121

Jack 3.5mm - QD

or USB - QD

DA 70/80/90

Jack 3.5mm - QD

or USB - QD

DA 70/80/90

EncorePro 700 USB

HW715/25 USB

USB Direct USB Direct

EncorePro 500 USB

HW515/525/535/545 USB


Blackwire 3200 Series (USB A)

C3210/C3220


Blackwire 3200 Series (USB A +

Jack 3.5mm)

C3215/3225

USB Direct

or

Jack 3.5mm Direct

USB Direct

or

Jack 3.5mm Direct


Jack 3.5mm)

C5210/5220

USB Direct

or

Jack 3.5mm Direct

USB Direct

or

Jack 3.5mm Direct


C310/320 USB Direct USB Direct

Blackwire 300 Series (USB A + Jack

3.5mm)

C315/325

USB Direct

or

Jack 3.5mm Direct

USB Direct

or

Jack 3.5mm Direct


C510/520



Bluetooth)

C710/720


or BT

Blackwire 700 Series (USB)

C725


CS510/520/530/540 APU-75 APU-75

SAVI W410/420/430/440/445 USB Direct USB Direct

SAVI W710/720/730/740/745 APU-75 APU-75

Voyager Legend/3200/5200 n/a BT

Voyager Legend CS APU-75 APU-75

Voyager UC Series

3200/5200/6200/Focus/8200


or BT

Calisto P610 USB Direct USB Direct

Calisto P620 n/a BT



5.2 DeskPhone 8018

Name: DeskPhone 8018

IP phones featuring an elegant, contemporary design, they combine improved audio and

software capabilities with ergonomic features to provide a superior communication

experience.


USB Direct


USB EHS Adapter APU-75 (P/N 202678-01)


OmniPCX Enterprise

R12.1 NOE 5.10.10)

OmniPCX

Office

Connect R2.2

8018 8018

EncorePro 500 QD

HW510/520/530/540

USB - QD

DA 70/80/90

same as for

OmniPCX

Enterprise

EncorePro 700 QD

HW710/720

USB - QD

DA 70/80/90

SupraPlus QD

HW251/261

USB - QD

DA 70/80/90

Entera QD

HW111/121

USB - QD

DA 70/80/90

EncorePro 700 USB

HW715/725 USB

USB Direct

EncorePro 500 USB

HW515/525/535/545 USB

USB Direct


C3210/3215/3220/3225 USB Direct


C5210/C5220

USB Direct


C310/315/320/325

USB Direct


C510/520

USB Direct

Blackwire 700 Series (USB A + BT)

C710/720

USB Direct

Blackwire 700 Series (USB A) USB Direct



C725

CS510/20/30/40 APU-75

SAVI W410/20/30/40/45 USB Direct

SAVI W710/20/30/40/45 APU-75

Voyager Legend CS APU-75

Voyager UC Series

3200/5200/6200/Focus/8200

Direct USB

Calisto P610 Direct USB



5.3 Deskphone 8008 / 8001

Name: DeskPhones 8008 8001

IP phones featuring an elegant, contemporary design, they combine improved

audio and software capabilities with ergonomic features to provide a superior

communication experience


RJ9 : RJ – QD (P/N 27190-01)

Jack 3.5mm Direct (8001 only)

Jack 3.5mm 4 poles: QD Quick Disconnect 3.5mm 4 poles

long (P/N 38541-04) (8001 only)

HL10 mechanical lifter


OmniPCX Enterprise

R12.1 (NOE 5.10.10)

OmniPCX

Office

Connect R2.2

8001 8008 8001 8008

EncorePro 500 QD

HW510/520/530/540

Jack 3.5mm - QD RJ - QD

EncorePro 700 QD

HW710/720

Jack 3.5mm - QD RJ - QD

SupraPlus QD

HW251/261 Jack 3.5mm - QD RJ - QD

Entera QD

HW111/121

Jack 3.5mm - QD RJ - QD same as for

OmniPCX

Enterprise

Blackwire 3200 Series (USB A + Jack

3.5mm)

C3215/3225

Jack 3.5mm Direct N/A

Blackwire 5200 series (USB A + Jack

3.5mm)

C5210/5220


Blackwire 300 series (USB A + Jack

3.5mm)

C315/325


CS510/520/530/540 HL10 HL10

SAVI W710/20/30/40/45 HL10 HL10

Voyager Legend CS HL10 HL10



5.4 Rainbow

Name: Rainbow

Fully integrated business communication tool combining chat, audio and video calls.


USB – QD Adapter DA Series DA

70/80/90

USB Direct

Operating system: Win 7 32 & 64 bits / Win 8 32 & 64 bits / Win 10 32 & 64 bits

Software version: 1.36.6




Rainbow

1.36.6

EncorePro 500 QD HW510/520/530/540 USB - QD

DA 70/80/90 EncorePro 700 QD

HW710/720

USB - QD

DA 70/80/90 SupraPlus QD

HW251/261

USB - QD

DA 70/80/90 Entera

HW111/121

USB - QD

DA 70/80/90 EncorePro 700 USB

HW715/725 USB

USB Direct

EncorePro 500 USB

HW515/525/535/545 USB

USB Direct


C3210/3220

USB Direct

Blackwire 3200 Series (USB A + Jack 3.5mm)

C3215/3225

USB Direct


C5210/C5220 USB Direct


C310/320

USB Direct


C315/325

USB Direct


C510/520

USB Direct

Blackwire 700 Series (USB A + Bluetooth)

C710/720

USB Direct


C725

USB Direct

SAVI W410/420/430/440/445 USB Direct

SAVI W710/20/30/40 USB Direct

Voyager UC Series

3200/5200/6200/Focus/8200

USB Direct

Calisto P610 USB Direct

Calisto P620 USB Direct

Notes: Native call control integration by ALE on Windows desktop client only



5.5 IPDesktopSoftPhone

Name: IP Desktop SoftPhone

A multimedia, fully integrated telephony application providing voice communications

Installed on a user’s PC it emulates a 4068 IP Touch phone / 8068 Premium DeskPhone.



USB Direct

Operating system: Windows 7 32 & 64 bits / Windows 8 32 & 64 bits

Software version: R11.0.71.0

Check latest version with HUB API




OmniPCX Enterprise

R12.1 (NOE 5.10.10)

OmniPCX Office

Connect R2.2

EncorePro 500 QD

HW510/520/530/540 USB - QD

DA 70/80/90

USB - QD

DA 70/80/90 EncorePro 700 QD

HW710/720

USB - QD

DA 70/80/90

USB - QD

DA 70/80/90 SupraPlus QD

HW251/261

USB - QD

DA 70/80/90

USB - QD

DA 70/80/90 Entera QD

HW111/121

USB - QD

DA 70/80/90

USB - QD

DA 70/80/90 EncorePro 700 USB

HW715/725 USB


EncorePro 500 USB

HW515/525/535/545 USB



C3210/3220



C3215/3225



C5210/C5220 USB Direct USB Direct


C310/320



C315/325



C512/520


Blackwire 700 Series (USB A + Bluetooth)

C710/720



C725




Voyager UC Series

3200/5200/6200/Focus/8200




Notes: Plantronics Hub is required for Call Control



5.6 EncorePro HW510/520/530/540

Name: EncorePro HW510/520/530/540

Over-the-head and over-the-ear light and flexible monaural and binaural headsets with

soft ear cushions for all-day wearing comfort.

Tests results:

Subjective

ok Headset side comprehension of speech

ok Sound level (the signal level in the headset is comfortable)

ok Distant side comprehension of speech

ok Noise cancellation feature via supported headset

Call control

ok Connecting / pairing

ok Off and On hook

n/a Mute (no mute button on the headset)

n/a Audio level adjustment (no audio level adjustment buttons on the headset)

Premium DeskPhones , Deskphones, Rainbow , IPDesktop Softphone



5.7 EncorePro HW515/525/535/545 USB

Name: EncorePro HW515/525/535/545USB

Over-the-head and over-the-ear light and flexible monaural and binaural headsets with soft

ear cushions for all-day wearing comfort.

Tests results:

Subjective





Call control


ok Off and On hook

ok Mute

ok Audio level adjustment




5.8 EncorePro HW710/720

Name: EncorePro HW710/720

The highest performance headsets for highest performing employees deliver award-winning

design, luxurious comfort, and a premium look and feel.

Tests results:

Subjective


ok Sound level (the signal level in the headset is comfortable and can be adjusted)


ok Noise Cancellation feature via supported headset

Call control

ok Pairing

ok Off and On hook






5.9 EncorePro HW715/725 USB

Name: EncorePro HW715/725 USB

The highest performance headsets for highest performing employees deliver award-

winning design, luxurious comfort, and a premium look and feel.

Tests results:

Subjective





Call control

ok Pairing

ok Off and On hook

ok Mute





5.10 SupraPlus HW251/A HW251/N HW261/A HW261/N

Name: SupraPlus HW251/A HW251/N HW261/A HW261/N

Wideband premium audio over-the-head, all-day comfortable and robust with single or

dual earpiece.

Tests results:

Subjective





Call control


ok Off and On hook






5.11 Entera HW111/N HW121/N

Name: Entera HW111/N HW121/N

Featuring wideband technology and a noise-canceling microphone, the Plantronics Entera

headset delivers strong value and performance to the more cost-conscious contact centers.

Tests results:

Subjective





Call control


ok Off and On hook






5.12 Blackwire 300 series C310/315/320/325

Name: Blackwire C310/315/320/325

Blackwire 300 Series USB headsets deliver simplicity, durability, comfort, and professional

sound at an entry-level cost.

Tests results:

Subjective





Call control


ok Off and On hook

ok Mute





5.13 Blackwire 500 series C510/520

Name: Blackwire C510/520

Meet the Blackwire® 500 Series corded USB headsets with our industry-first Smart Sensor™

technology. It easily and intuitively juggles PC calls and multi-media using audio alerts to

manage connection, mute and volume status. With easy portability, it offers premium hi-fi

stereo audio (Blackwire 520) and all-day comfort at your desk or at home.

Tests results:

Subjective





Call control


ok Off and On hook

ok Mute





5.14 Blackwire 700 Series (USB + Bluetooth) C710/720

Name: Blackwire C710/720

High-quality PC audio and seamless Bluetooth connectivity to mobile phones and

tablets. Smart Sensor technology that automatically answers a call when you put on the

headset, and a detachable cable for taking your mobile calls throughout the office.

Tests results:

Subjective





Call control


ok Off and On hook

ok Mute





5.15 Blackwire 700 Series (USB) C725

Name: Blackwire C725

Featuring Active Noise Canceling technology, a noise-canceling mic, and hi-fi stereo

performance, the Blackwire 725 minimizes external noises while ensuring that PC-based calls

and multimedia come through crystal clear.

Tests results:

Subjective





Call control

ok Pairing

ok Off and On hook

ok Mute





5.16 Blackwire 3200 Series C3210/3215/3220/3225

Name: Blackwire 3210 / 3215 / 3220 / 3225

The Blackwire 3200 Series fits your busy workday. Easy to use, USB/ USB-C and 3.5

mm connectivity options let you work on a variety of devices. And it's so comfortable,

you'll be able to wear it all day.

Tests

results:

Subjective

ok

Headset side comprehension of speech

ok

Sound level (the signal level in the headset is comfortable and can be adjusted)

ok

Distant side comprehension of speech

ok

Noise Cancellation feature via supported headset

Call control

ok

Pairing

ok

Off and On hook

ok Mute

ok

Audio level adjustment




5.17 Blackwire 5200 Series C5210/5220

Name: Blackwire 5210/5220

The Blackwire 5200 Series fits your busy workday. Easy to use, USB/ USB-C and 3.5 mm

connectivity options let you work on a variety of devices. And it's so comfortable, you'll be

able to wear it all day.

Tests

results:

Subjective

ok

Headset side comprehension of speech

ok

Sound level (the signal level in the headset is comfortable and can be adjusted)

ok

Distant side comprehension of speech

ok

Noise Cancellation feature via supported headset

Call control

ok

Pairing

ok

Off and On hook

ok Mute

ok

Audio level adjustment

Premium DeskPhones, Deskphones, Rainbow, IPDesktop Softphone



5.18 CS Series CS510/520/530/540

Name: CS510/520/530/540

The system features the lightest DECT™ headset on the market, a streamlined design

and improved performance all with the same reliability for hands-free productivity.

Tests results:

Subjective





Call control


ok Off and On hook

ok Mute


Premium DeskPhones, Deskphones



5.19 SAVI W710 / 720 / 730 / 740

Name: SAVI W710/720/730/740

With multi-device connectivity, a newly designed convertible headset, and up to 350 feet of

wireless range, now you can easily manage desk phone, PC and mobile phone calls with the

most intelligent wireless headset system on the market.

Tests results:

Subjective





Call control


ok Off and On hook

ok Mute





5.20 Voyager Legend CS

Name: Voyager Legend CS

Intuitive smart sensor technology lets you answer calls simply by placing it on your ear, and

you can always count on crystal clear audio with noise canceling technology that blocks out

nearby voices, car horns, even wind. Connect to your desk phone. Connect to your mobile.

Tests results:

Subjective





Call control


ok Off and On hook

ok Mute


Premium DeskPhones, Deskphones



5.21 Voyager UC Series 3200, 5200, 6200, Focus, 8200

Name: Voyager 3200 UC / 5200 UC / 6200 UC / Focus UC / 8200 UC

With connectivity to PC, smartphone, or tablet, sensors, precisely-tuned audio, voice controls

and advanced charging accessories – it’s the perfect headset range you want for your mobile

life.

Tests results:

Subjective





Call control


ok Off and On hook

ok Mute





5.22 Calisto P610

Name: Calisto P610

Small and lightweight, the Calisto 600 series speakerphones provide professional-sounding

audio wherever you touch down. Looking for anywhere conferencing ?

Corded USB speakerphone for plug-and-play conferencing convenience.

Tests results:

Subjective





Call control

ok Pairing

ok Off and On hook

ok Mute





5.23 Calisto P620

Name: Calisto P620

Portable wireless UC speakerphone that instantly transforms your laptop or smartphone into a

premium-quality conferencing device.

Tests results:

Subjective





Call control


ok Off and On hook

ok Mute


Premium DeskPhones, Rainbow, IPDesktop Softphone



6 Appendix D: AAPP member’s escalation process

For presales and post support please refer to www.plantronics.com for the contact details of your nearest Plantronics office or partner. The website also offers the latest software downloads as well as an extensive knowledge database. The following local contact numbers can also be used to obtain both presales and technical support. UK 0800 410014 Netherland 0800 7526876 BE/LUX 00800 75268766 France 0825 0825 99 Germany 0800 242500 Italy 0800 950934 Iberia 902 415191 Finland 0201 550 550 Sweden 031 28 95 00 Denmark 44 35 05 35 Norway 23 17 3770 MEEA +44 1793 842443

http://www.plantronics.com/



7 Appendix A: AAPP program

7.1 Alcatel-Lucent Application Partner Program (AAPP)

The Application Partner Program is designed to support companies that develop communication applications for the enterprise market, based on Alcatel-Lucent Enterprise's product family. The program provides tools and support for developing, verifying and promoting compliant third-party applications that complement Alcatel-Lucent Enterprise's product family. ALE International facilitates market access for compliant applications. The Alcatel-Lucent Application Partner Program (AAPP) has two main objectives:

Provide easy interfacing for Alcatel-Lucent Enterprise communication products: Alcatel-Lucent Enterprise's communication products for the enterprise market include infrastructure elements, platforms and software suites. To ensure easy integration, the AAPP provides a full array of standards-based application programming interfaces and fully-documented proprietary interfaces. Together, these enable third-party applications to benefit fully from the potential of Alcatel-Lucent Enterprise products.

Test and verify a comprehensive range of third-party applications: to ensure proper inter-working, ALE International tests and verifies selected third-party applications that complement its portfolio. Successful candidates, which are labelled Alcatel-Lucent Enterprise Compliant Application, come from every area of voice and data communications.

The Alcatel-Lucent Application Partner Program covers a wide array of third-party applications/products designed for voice-centric and data-centric networks in the enterprise market, including terminals, communication applications, mobility, management, security, etc.



Web site The Application Partner Portal is a website dedicated to the AAPP program and where the InterWorking Reports can be consulted. Its access is free at http://applicationpartner.alcatel-lucent.com

7.2 Enterprise.Alcatel-Lucent.com

You can access the Alcatel-Lucent Enterprise website at this URL: http://www.enterprise.alcatel-lucent.com/

http://applicationpartner.alcatel-lucent.com/

http://www.enterprise.alcatel-lucent.com/



8 Appendix C: AAPP Escalation process

8.1 Introduction

The purpose of this appendix is to define the escalation process to be applied by the ALE International Business Partners when facing a problem with the solution certified in this document. The principle is that ALE International Technical Support will be subject to the existence of a valid InterWorking Report within the limits defined in the chapter “Limits of the Technical support”. In case technical support is granted, ALE International and the Application Partner, are engaged as following:

(*) The Application Partner Business Partner can be a Third-Party company or the ALE International Business Partner itself



8.2 Escalation in case of a valid Inter-Working Report

The InterWorking Report describes the test cases which have been performed, the conditions of the testing and the observed limitations. This defines the scope of what has been certified. If the issue is in the scope of the IWR, both parties, ALE International and the Application Partner, are engaged: Case 1: the responsibility can be established 100% on ALE International side.

In that case, the problem must be escalated by the ALE Business Partner to the ALE International Support Center using the standard process: open a ticket (eService Request –eSR)

Case 2: the responsibility can be established 100% on Application Partner side.

In that case, the problem must be escalated directly to the Application Partner by opening a ticket through the Partner Hotline. In general, the process to be applied for the Application Partner is described in the IWR.

Case 3: the responsibility can not be established.

In that case the following process applies:

The Application Partner shall be contacted first by the Business Partner (responsible for the application, see figure in previous page) for an analysis of the problem.

The ALE International Business Partner will escalate the problem to the

ALE International Support Center only if the Application Partner has demonstrated with traces a problem on the ALE International side or if the Application Partner (not the Business Partner) needs the involvement of ALE International

In that case, the ALE International Business Partner must provide the reference of the Case Number on the Application Partner side. The Application Partner must provide to ALE International the results of its investigations, traces, etc, related to this Case Number.

ALE International reserves the right to close the case opened on his side if the investigations made on the Application Partner side are insufficient or do not exist.

Note: Known problems or remarks mentioned in the IWR will not be taken into account. For any issue reported by a Business Partner outside the scope of the IWR, ALE International offers the “On Demand Diagnostic” service where ALE International will provide 8 hours assistance against payment .



IMPORTANT NOTE 1: The possibility to configure the Alcatel-Lucent Enterprise PBX with ACTIS quotation tool in order to interwork with an external application is not the guarantee of the availability and the support of the solution. The reference remains the existence of a valid InterWorking Report. Please check the availability of the Inter-Working Report on the AAPP (URL: https://private.applicationpartner.alcatel-lucent.com) or Enterprise Business Portal (Url: Enterprise Business Portal) web sites. IMPORTANT NOTE 2: Involvement of the ALE International Business Partner is mandatory, the access to the Alcatel-Lucent Enterprise platform (remote access, login/password) being the Business Partner responsibility.

8.3 Escalation in all other cases

For non-certified AAPP applications, no valid InterWorking Report is available and the integrator is expected to troubleshoot the issue. If the ALE Business Partner finds out the reported issue is maybe due to one of the Alcatel-Lucent Enterprise solutions, the ALE Business Partner opens a ticket with ALE International Support and shares all trouble shooting information and conclusions that shows a need for ALE International to analyze. Access to technical support requires a valid ALE maintenance contract and the most recent maintenance software revision deployed on site. The resolution of those non-AAPP solutions cases is based on best effort and there is no commitment to fix or enhance the licensed Alcatel-Lucent Enterprise software. For information, for non-certified AAPP applications and if the ALE Business Partner is not able to find out the issues, ALE International offers an “On Demand Diagnostic” service where assistance will be provided for a fee.

https://private.applicationpartner.alcatel-lucent.com/

https://businessportal.alcatel-lucent.com/alugesdp/faces/gesdp/products/Listing.jspx?DOCTYPE=Technical_Documentation/Interworking_Reports&RESULTSBYPAGE=25&BOXES=partner,product&OPENFOLDER=doctype.Interworking_Reports&_afPfm=2



8.4 Technical support access

The ALE International Support Center is open 24 hours a day; 7 days a week:

e-Support from the Application Partner Web site (if registered Alcatel-Lucent

Application Partner): http://applicationpartner.alcatel-lucent.com

e-Support from the ALE International Business Partners Web site (if registered

Alcatel-Lucent Enterprise Business Partners): https://businessportal2.alcatel-

lucent.com click under “Contact us” the eService Request link

e-mail: [email protected]

Fax number: +33(0)3 69 20 85 85

Telephone numbers:

ALE International Business Partners Support Center for countries:

For other countries: English answer: + 1 650 385 2193 French answer: + 1 650 385 2196 German answer: + 1 650 385 2197 Spanish answer: + 1 650 385 2198

END OF DOCUMENT

Country Supported language Toll free number

France

French

+800-00200100

Belgium

Luxembourg

Germany

German Austria

Switzerland

United Kingdom

English

Italy

Australia

Denmark

Ireland

Netherlands

South Africa

Norway

Poland

Sweden

Czech Republic

Estonia

Finland

Greece

Slovakia

Portugal

Spain Spanish

http://applicationpartner.alcatel-lucent.com/

https://businessportal2.alcatel-lucent.com/

https://businessportal2.alcatel-lucent.com/

mailto:[email protected]

Documents

ALE Application Partner Program Inter-Working Report...The inter-working report is valid until the AAPP member’s product issues a new major release of such product (incorporating