Alberto M. Becerra

Microsoft Dynamics 365 Specialist @ab3cerra

AnalyticsData Cloud

Digital transformation

Intelligent Cloud

Reinventing Productivity & Business Process

More PersonalComputing

Aligning our priorities

Security

Industryscenarios

Horizontalscenarios

Focusing on customer success

Products Services Partners

Intelligent Cloud

Reinventing Productivity & Business Process

More PersonalComputing

Aligning our priorities

Changing the conversation

Trust

Engage your

customers

Empower your

employees

Optimize your

business

Transform your

products

Why Microsoft

Why Microsoft

Manufacturing Retail and Consumer

Goods

Banking and Capital

Markets

Government

Why Microsoft

Why Microsoft

Strong geo presence and global

enterprise class support

A complete platform that

our partners extend

Large ISVs/SI ecosystem

Why Microsoft

Cloud Productivity Security DB/BI/analytics

Microsoft 5 / 8 Microsoft 5 / 7 IBM 4 / 7 IBM 4 / 5

Google 1 / 5 IBM 3 / 5 Microsoft 1 / 5 Microsoft 3 / 5

IBM 0 / 5 Google 0 / 5 Oracle 2 / 2 SAP 3 / 5

AWS 2 / 2 Salesforce 1 / 1 SAP 1 / 2 Oracle 3 / 0

SAP 0 / 3 Oracle 1 / 1 Salesforce 0 / 1 AWS 1 / 2

Salesforce 1 / 2 SAP 0 / 1 AWS 0 / 0 Salesforce 0 / 1

Oracle 0 / 3 AWS 0 / 0 Google 0 / 0 Google 0 / 0

Vendor Leader/TotalGartner MQs ranking as of March 2016

Microsoft MQ Leader Positions

• Business Intelligence and Analytics Platforms

• Client Management Tools

• Cloud Infrastructure as a Service, Worldwide

• Corporate Telephony

• CRM Customer Engagement Center

• Data Warehouse and Data Management Solutions for Analytics

• Enterprise Application Platform as a Service, Worldwide

• Enterprise Content Management

• Horizontal Portals

• Integrated Software Quality Suites

• Operational Database Management Systems

• Public Cloud Storage Services, Worldwide

• Sales Force Automation

• Social Software in the Workplace

• Unified Communications

• Web Conferencing

• x86 Server Virtualization Infrastructure

Other Analysts Awards

• Forrester Wave: Leader – Customer Service Solutions

• Nucleus Research: Leader – Value Matrix for CRM

• CRM Magazine Service Award 2014 (Parature)

• CRM Magazine Service Award 2015 (Parature, CRMOL)

0 10 20 30 40 50

Microsoft

Salesforce

Google

Amazon

Gartner MQ Presence

Microsoft Salesforce Google Amazon

“The Boston Consulting Group has explored the state

of innovation through nine surveys since 2005. As in

past surveys, the 2015 results reveal the 50 companies

that executives ranked as the most innovative,

weighted to incorporate relative three-year shareholder

returns, revenue growth, and margin growth”

https://www.bcgperspectives.com/content/articles/innovation_growth_digital_econo

my_innovation_in_2014/

Microsoft is meeting customer security needs with the industry's largest compliance portfolio

ISO

27001PCI DSS Level 1 *

SOC 2 Type

2

ISO

27018

Cloud Controls

Matrix

Content Delivery and

Security Association *

Shared

Assessments

SOC 1 Type

2Wo

rld

wid

eN

atio

nal

European Union

Model Clauses

Singapore

MTCS Level 3

New Zealand

GCIO

Australian Signals

Directorate

Japan

Financial

Services

Spain ENSENISA

IAFHIPAA /

HITECH

Go

vern

ment

FIPS 140-2 DISA Level 2FERPAFedRAMP

JAB P-ATO

FISMACJIS21 CFR

Part 11

IRS 1075Section 508

VPAT

United Kingdom

G-Cloud

EU-U.S.

Privacy Shield

NIST 800-

171

China MLPS*,

TRUCS*, GB

18030*

Microsoft Transparency Hub

EUROPE GERMANY UNITED KINGDOM

NORTH EUROPE WEST EUROPEGERMANY

CENTRAL

GERMANY

NORTHEASTUK WEST UK SOUTH

Dynamics 365 ✓ ✓ H1CY17 H1CY17 H1CY17 H1CY17

✓Data stored in this Data Center

SERVICE

AVAILABILITY

Monthly

DISASTER

RECOVERY

Failover/RPO/RTO

SUPPORT INCIDENT

RESPONSE TIMES

PLANNED

MAINTENANCE

Notice/Schedule

Dynamics 365 99.9%Up to 15 minutes/Up to 20 minutes

24x7*< 1 hour*

5 days

36 datacenter locations worldwide1

Central US

West USEast US

North Central US

Brazil South

West Europe

Japan East

South India

SE Asia

Australia South East

Australia East

India Central

West India

Japan West

East Asia

China West*

North Europe Germany Northeast**

Canada East

Canada Central

South Central US

China East*

Germany Central**

West US 2

Korea South

East US 2

Korea Central

100 + datacenters

One of 3 largest networks in the world

United Kingdom West

United Kingdom South

West Central US

Chile

Asia

Vienna

Finland

Microsoft Dynamics 365

Microsoft Dynamics 365Business applications

Microsoft

Sales

CustomerService

Field Service

ProjectService

Operations

Finance

Marketing+ Adobe

Microsoft

Sales

CustomerService

Field Service

ProjectService

Operations

Finance

Marketing+ Adobe

Purpose-built

Productive

Adaptable

Business apps

in the cloud

Intelligent

Purpose-built

Built for your business, works with existing systems

Implement business processes across silos

Start with what you need, expand at your own pace

Dynamics 365

Prospect Cash

Implement business processes across silosInvoice

Dynamics 365

FulfillmentSales OrderQuoteOpportunityLead

Unified experienceacross apps

Dynamics 365

Dynamics 365 for Dynamics 365 for Dynamics 365 for Dynamics 365 for Dynamics 365 for

Microsoft

Sales

CustomerService

Field Service

ProjectService

Operations

Finance

Marketing+ Adobe

Purpose-built

Productive

Adaptable

Business apps

in the cloud

Intelligent

Productive

Productivity where you want to work

Immersive user experience with Office 365

Available on iOS, Android, Windows and web

Dynamics 365

Dynamics 365

+ Office 365

Demo

Microsoft

Sales

CustomerService

Field Service

ProjectService

Operations

Finance

Marketing+ Adobe

Purpose-built

Productive

Adaptable

Business apps

in the cloud

Intelligent

Intelligent

Built-in Artificial Intelligence

Out-of-box data visualizations and BI

Transformational Advanced Analytics platform

Dynamics 365

Artificial Intelligence will reinvent the way we work

Dynamics 365 + Cortana Intelligence

Microsoft

Sales

CustomerService

Field Service

ProjectService

Operations

Finance

Marketing+ Adobe

Built-in Artificial Intelligence

Relationship Insights

Lead Scoring

Cross-Sell/Up-Sell

Knowledge Based Insights

Customer Insights

Demand Forecasting

Product Recommendations

Preemptive Service

Smart Notifications

Resource Optimization

Smart Notifications

Predictive Sales and Inventory Forecast

Intent Analysis

Sentiment Analysis

Relationship Insights Uses data from Dynamics 365 +

Office 365 to proactively prompt

follow up activities

Business Intelligence analytics across all your Dynamics data

Demo

Transformational intelligence platform

Intelligence Action

Transformational intelligence platform

Intelligence Action

Microsoft

Sales

CustomerService

Field Service

ProjectService

Operations

Finance

Marketing+ Adobe

Purpose-built

Productive

Adaptable

Business apps

in the cloud

Intelligent

Adaptable

Common Data Model across all your business

Automate tasks by integrating across applications

Build apps without writing code using PowerApps

Dynamics 365

Common Data Model: Dynamics 365

Dynamics 365

Common Data Model: Dynamics 365

Dynamics 365

Common Data Model: Dynamics 365

Dynamics 365

PowerApps

Microsoft Flow

Common application platform: PowerApps, Microsoft Flow, Common Data Model

Microsoft AppSource

Microsoft Dynamics 365

Digital Transformation with Microsoft Dynamics